Exam 6: Encouraging, Paraphrasing, and Summarizing: Key Skills of Active Listening

Instructions: Which of the following are most likely identified as encouragers, restatements, paraphrases, or summarizations? Client: "I have been having a tough time with my sons.George has been having difficulty in school and I have an appointment for the third time with a counselor.John is acting up in the junior high and has been sassing his mother frequently.Yet, their grades are OK.I wonder if they need more to do." Counselor responses follow.Classify the response. -____ "A tough time with your sons?"

Which of the following statements is TRUE of active listening?

As an interviewer you may help alleviate the occurrence of accumulated stress or posttraumatic stress responses in clients by your careful listening and support.Which of the following is an example of accumulated stress?

The authors point out that ____ is essential if you are to truly master and become competent in the interview.

If you use an encourager correctly, you may anticipate that the client will ____.

Accumulative stress is:

Define from your own perspective the importance of the active listening skills of this chapter.How would you contrast them with questioning techniques?

Which of the following is NOT an additional dimension of empathy?

Summarizing encompasses a longer period of conversation and is used to ____.

Which of the following openings would be useful to draw out a child's story?

An accurate paraphrase usually consists of which of the following four dimensions?

Which paraphrase might be more helpful to this client? Counselor: "I am not sure how the problem should be seen.I get a picture of the kids fighting all the time at home.Looks like they simply can't get along, yet they are very bright."

If anything, informed consent when working with children is ___________________.

Summarizing is primarily used to ____.

Explain the concept of accumulative stress and discuss potential sources and impact.

Client: "There's this group of girls that make fun of me and call me names, and I feel sad.They keep making fun of my shoes, just 'cause I don't have name brand shoes.I try to ignore them, but still the feeling inside me just hurts." Counselor: "They keep making fun of your shoes?" Classify this response.

Client: There's this group of girls that make fun of me and call me names, and I feel sad.They keep making fun of my shoes, just 'cause I don't have name brand shoes.I try to ignore them, but still the feeling inside me just hurts. Counselor: Demaris, it sounds like it hurts when they make fun of your shoes. This response can be classified as _______.

Discrimination and prejudice are examples of:

Working with children uses only some of the microskills.

All clients have a need to know they have been heard.