Deck 8: The Five-Stage Interview: Empathically Integrating Skills for Creative Change

Question 1

"Virtually all interviewing, counseling, and psychotherapy sessions involve ____, often deciding what actions to take in intrapersonal or interpersonal conflict."

A)​decisions
B)​organizing a plan
C)​expression of underlying emotions
D)movement toward implicit goals

Answer 1

A

Question 2

The basic listening sequence can operate in which of the following settings?

A)​Management
B)​Sales
C)​Medicine
D)All of these

Answer 2

D

Question 3

During the ____ stage of the interview a more ideal story ending might be defined.

A)​empathic relationship
B)​story and strengths
C)​goals
D)restory
E)​action

Answer 3

C

Question 4

During the ____ stage of the interview clients may feel at ease and know what to expect.

A)​Empathic relationship
B)​Story and strengths
C)​Goals
D)Restory
E)​Action

Question 5

Define the problem, define goals and generate alternative solutions, and select an approach comprise the classic three-step decisional or problem-solving model credited to Benjamin Franklin. What two steps were added to create the current five-stage interview model?

A)​Empathic relationship, closing
B)​Structuring the session, developing a checklist
C)​Structuring the session, developing a checklist
D)Goals, story, and strengths

Question 6

Awareness, Knowledge, and Skills: The Five-Stage Model for Structuring the Session

A)​defining the problem
B)​identifying the interviewer role
C)​drawing out stories, concerns, and issues
D)identifying client strengths

Question 7

"Patricia, what is your concern?" Identify the stage from the five-stage model of the interview where an interviewer would most likely use this statement.

A)​Stage 1: Empathic relationship - Initiate the session
B)​Stage 2: Story and Strengths - Gather data
C)​Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)​Stage 5: Action - Terminating

Question 8

"Robert, I'd like to know some things that have gone well for you at work." Identify the stage from the five-stage model of the interview where an interviewer would most likely use this statement.

A)​Stage 1: Empathic relationship - Initiate the session
B)​Stage 2: Story and Strengths - Gather data
C)​Stage 3: Goals -Mutual goal setting
D)Stage 4: Restory - Working
E)​Stage 5: Action - Terminating

Question 9

Which one of the following statements regarding the Microskills Hierarchy is NOT true?

A)​The Ivey Taxonomy and the Microskills Hierarchy represent a systematic breakdown of the key skills required for intentional interviewing.
B)​The Ivey Taxonomy and the Microskills Hierarchy provide fairly consistent predictions of client responses when the interviewer accurately executes a specific skill.
C)​The Ivey Taxonomy and the Microskills Hierarchy provide flexibility for the interviewer when the unexpected occurs.
D)The Ivey Taxonomy and the Microskills Hierarchy, with experience, become automatic and allow an interviewer to always predict client responses when the interviewer accurately executes a specific skill.

Question 10

Which of the following is NOT one of the steps in Benjamin Franklin's problem-solving model?

A)​Establish a relationship
B)​Identify the problem
C)​Generate alternatives
D)Decide what action to take

Question 11

Which of the following statements is TRUE of the microskills?

A)​The microskills offer interviewers some predictability during a client session.
B)​The interviewer can always depend on the expected consequences detailed in the overview.
C)​The microskills must be used in the specific order as described to increase effectiveness.
D)All of these

Question 12

___________identified the characteristics that make an ideal relationship and working alliance.​

A)​Freud
B)​Rogers
C)​Skinner
D)Ivey

Question 13

During the ____ stage of the interview clients might seek to learn how to live more effectively with situations or events that cannot be changed at this point (e.g., rape, death, an accident, an illness).

A)​empathic relationship
B)​story and strengths
C)​goals
D)restory
E)​action

Question 14

The basic listening sequence can help ensure that ____.

A)​the client is encouraged to bring out the facts, feelings, and thoughts around their issues
B)​clients tell their stories more fully
C)​clients feel that their stories have been heard
D)all of these

Question 15

"So far we've heard that you really aren't comfortable in class and that you have difficulty in speaking up. Could we shift emphasis for awhile, and would you tell me about one of your success stories in the Cambodian community?" This is most likely which stage of the interview?

A)​Empathic relationship - Initiating the session
B)​Story and strengths -Gathering data
C)​Goals - Mutual goal setting
D)Restory - Working

Question 16

"Hello Carl, could you tell me how I might be of help?" Identify the stage from the five-stage counseling model where an interviewer would most likely use this question.

A)​Stage 1: Empathic relationship - Initiating the session
B)​Stage 2: Story and Strengths - Gathering data
C)​Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)​Stage 5: Action - Terminating

Question 17

During the ____ stage of the interview clients will discuss directions that he or she might want to go, new ways of thinking, desired feeling states, and behaviors that might be changed.

A)​empathic relationship
B)​story and strengths
C)​goals
D)restory
E)​action

Question 18

The basic listening sequence consists of which skills?​

A)​attending behavior, listening skills, and self-disclosure
B)​questions, encouragers, paraphrases, reflection of feeling, and summarizations
C)​verbal underlining, attending behavior, and influencing skills
D)open questions, closed questions, attending behavior, and check-out

Question 19

"Robert, describe an ideal solution." Identify the stage from the five-stage counseling model where an interviewer would most likely use this statement.

A)​Stage 1: Empathic relationship - Initiating the session
B)​Stage 2: Story and Strengths - Gathering data
C)​Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)​Stage 5: Action - Terminating

Question 20

The basic listening sequence can be used ____.

A)​widely in many fields of endeavor
B)​only in interviewing, counseling, and psychotherapy
C)​to help counselors become more effective
D)to help clients become more effective

Question 21

"Could you tell me what you'd like to talk about today?"​Skill:​Stage:​​​

Question 22

"Will you do it?" Identify the stage from the five-stage model where an interviewer would most likely use this question.

A)​Stage 1: Empathic relationship - Initiating the session
B)​Stage 2: Story and Strengths - Gathering data
C)​Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)​Stage 5: Action -Terminating

Question 23

"So, let's see if I have it straight. On one hand, you feel anxious and worried about telling your parents you are quitting school. You know you'd like to anticipate their reaction and you'd like that reaction to be positive. Your strength has been dealing directly and honestly with them. Have I heard you correctly?"Skill:________Stage:____________​

Question 24

A working alliance is important in the:

A)​empathic relationship stage.
B)​reflection of feelings step.
C)​action and relapse prevention phase.
D)all of these

Question 25

"Really nice to see you. How's it going today?"Skill:_______Stage:​___________

Question 26

"Puzzled about your parents?"Skill:____________Stage:​____________

Question 27

"What, specifically, do you plan to do next week?"Skill:_______Stage:​__________

Question 28

"Looks like you're saying you want to set up a situation where you can anticipate what your parents will do when you tell them that you plan to quit school."Skill:__________Stage:​_____________

Question 29

"You've decided that you want to be more assertive with your friends. That's great, but now let us make a specific plan to take that idea home." This is most likely what stage of the interview?

A)​Story and strengths - Gathering data
B)​Goals - Mutual goal setting
C)​Restory - Working
D)Action - Terminating

Question 30

"What has worked for you before?" Identify the stage from the five-stage counseling model where an interviewer would most likely use this question.

A)​Stage 1: Empathic relationship -Initiating the session
B)​Stage 2: Story and Strengths - Gathering data
C)​Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)​Stage 5: Action - Terminating

Question 31

In the five-stage counseling model, Stage 4: Restory does NOT include ____.

A)​generate alternatives
B)​confront client incongruities and conflict
C)​identifying the interviewer role
D)help clients create new stories, thinking, and behavior

Question 32

Instructions
The five stages of a simple structure for the interview are listed below. Following are counselor comments. Identify the skill used by the counselor in terms of the five skills listed and also list the stage/dimension of the interview most likely represented.

-"That means you've got two options so far: telling them directly that you are leaving and simply doing nothing about it at all."
Skill:_________
Stage:____________?

Skill

A) Open question
B) Encourager
C) Paraphrase
D) Reflection of feeling
Stage/Dimension
1) Empathic relationship
2) Story and strengths
3) Goals
4) Restory
5) Action

Question 33

With regard to taking notes during the session, which of the following is NOT true?

A)​If you are relaxed about note-taking, it will seldom become an issue.
B)​You should obtain permission to take notes about the client.
C)​Detailed note-taking is critical to maintaining a useful treatment plan.
D)If you are worried about taking notes, it will likely be a problem.

Question 34

According to the five stages of interviewing, you can plan for termination, as appropriate, in this stage.

A)​Empathic relationship
B)​Story and strengths
C)​Goals
D)Restory
E)​Action

Question 35

"Sounds as if you're confused and puzzled about your difficulty with your parents."Skill:__________Stage:___________

Question 36

The theory and philosophy of the five-stage decisional style is similar to:​

A)​Sigmund Freud's Psychoanalytic Therapy.
B)​Alfred Adler's Individual Therapy.
C)​Carl Rogers's Person-Centered Therapy.
D)Aaron Beck's Cognitive Therapy.

Question 37

"Given all the things we've talked about so far, what would you like to have happen in class with Professor Doe?" This is most likely what stage of the interview?

A)​Empathic relationship - Initiating the session
B)​Story and strengths - Gathering data
C)​Goals - Mutual goal setting
D)Restory - Working

Question 38

"So next week you are going to talk to your sister and rehearse your comments and also get her opinion. Beyond that you want to sit on it for a week. Correct?"​Skill:__________Stage:​___________

Question 39

During the ____ stage of the interview clients may demonstrate a change in behavior, thoughts, and feelings in daily life outside of the interview. If this stage is ignored, the chances for change may be reduced.

A)​empathic relationship
B)​story and strengths
C)​goals
D)restory
E)​action

Question 40

"Sounds as if one of your major strengths is being direct and honest with your parents."Skill:__________Stage:_____________​

Question 41

____ Searching through the negative talk of a client and finding something that can be reframed in a more optimistic fashion.

Question 42

Instructions: The structure of the interview has been suggested as a valuable way to view many types of interviews. Further, within each structure there are certain goals and methods. In the following questions, identify the stage of the interview as:

A)Initiating the session
B)Gathering data
C)Mutual goal setting
D)Working
E)Terminating and generalizing​____ "How are you feeling today?"

Question 43

____ "So, let me put it together. You want to work on your relationship with your daughter... and your ideal way of doing it is.... What comes to your mind as possible alternatives for action?"​

Question 44

____ is emphasized in person-centered counseling.​

Question 45

"Given it all, the problem and your assets, what would be an ideal solution?"Skill:________Stage:_____________​

Question 46

____ "Today, we'd like to look at the reasons your child ran away. I'd like to hear your point of view first, and then your son's."​

Question 47

____ involves role-playing, follow-up and support, and homework.

Question 48

____ "On one hand you want career advice, but on the other you now sound like you want to go into long-term therapy. Let's talk for awhile. How do you put that together?"​

Question 49

____ Being open to many points of view and demonstrating this with open nonverbal and verbal communication.

Question 50

"It all leaves you anxious and scared, but at the same time very determined."Skill:___________Stage:_______________​

Question 51

____ An absence of discrepancies and incongruity.

Question 52

____ Clients from other cultures or less verbal clients may prefer the interviewer to place this section earlier in the session.

Question 53

____ "Could you give me a specific example of your conflict with your wife?"​

Question 54

____ is easy to omit after working so hard in the session.

Question 55

The skills of the Basic Listening Sequence (BLS) must be used in a specified sequence in order to be useful to the interviewer and make sense of the client conversation.​

Question 56

____ involves creating solutions through the basic problem-solving model of: (a) defining the problem, (b) generating alternatives, (c) deciding on action.​

Question 57

Benjamin Franklin's problem-solving model emphasizes the importance of the empathic relationship.

Question 58

According to Ivey, Ivey, and Zalaquett, if you combine the five interview stages with the basic listening sequence you will be able to complete a full interview using only listening skills.​

Question 59

By acting as a mirror and asking questions, counselors can encourage many of their clients to find their own directions.

Question 60

____ Trying to feed back to a client what he has been saying, but missing the essence of what has been said.​

Question 61

List at least five alternatives you have in mind to increase the possibility for generalizing behavior outside of the interview.

Question 62

Given the fact that you don't want to advise your client, but want to let the client decide what to do, outline a simple structure for the interview and your objectives for each section.

Question 63

Conduct a positive asset search with the same client using the basic listening sequence.

Question 64

A client has come to you asking how to handle a troublesome situation with his or her boss. The boss finds your client sexually attractive and there is the possibility of harassment. List interviewing leads of the basic listening sequence to draw out the client's problem. Specifically, develop an open question, which might draw out data, etc.

Question 65

How does the basic listening sequence play itself out in the five stages of the interview?

Question 66

Client records are very important, but it is OK if an interviewer does not take any notes.

Question 67

How can the empathic relationship--story and strengths--goal--restory--action model be implemented throughout using positive psychology and wellness concepts in the interview?

Question 68

Intentionality in counseling and psychotherapy requires accurate information.​

Question 69

Discuss note-taking and related HIPAA regulation issues.

Question 70

What are the similarities and differences between the five-stage counseling model, the person-centered model, and cognitive behavioral therapies?​

Question 71

Outline the five stages/dimensions of the interview and the importance of each. Give special attention to cultural issues.

Question 72

Discuss the why and how of humanizing counseling and therapy.