Deck 7: Information Systems Within the Organization

Question 1

Systems that cross functional ___________ are known as cross- functional systems.

A) processes
B) boundaries
C) groups
D) functions

Answer 1

boundaries

Question 2

Receiving and storing raw materials for production would be an example of a(n) __________in Porter's value chain model.

A) integrated
B) linkage
C) support
D) primary
E) complex

Answer 2

primary

Question 3

Payroll is an application that is traditionally run in the functional area of:

A) operations.
B) sales and marketing.
C) human resources.
D) accounting and finance.
E) manufacturing.

Answer 3

C

Question 4

__________is an example of a calculation system.

A) MRP
B) Inventory management
C) Compensation
D) Cash management

Question 5

__________applications are used to assess sales promotions, advertising, and sales channels.

A) Lead tracking
B) Customer management
C) Sales forecasting
D) Product management

Question 6

__________is an example of a primary activity of the value chain.

A) HR
B) IT
C) Sales
D) Procurement
E) Accounting systems

Question 7

Since ERP vendors have experience in repeatedly implementing their business blueprints, they have now customized their standard blueprints to fit particular__________ like retailing, healthcare, and oil and gas.

A) groups
B) management styles
C) industries
D) trade promotions

Question 8

In a(n)__________ manufacturing process, production plans are created from signals from customers that products or components are currently needed.

A) push
B) pull
C) MRP
D) MPS
E) combined push and pull

Question 9

Order entry is an application that is traditionally run in the functional area of:

A) accounting and finance.
B) sales and marketing.
C) operations.
D) human resources.
E) manufacturing.

Question 10

A(n) ___________ inventory policy seeks to have raw materials and work- in- process delivered to the manufacturing site just as they are needed.

A) BOM
B) cost effective
C) MPS
D) JIT

Question 11

__________applications are used to control and manage inventory.

A) Inventory management
B) Manufacturing scheduling
C) Order management
D) Manufacturing operations

Question 12

Some companies view finished goods inventories as being beneficial in that it helps minimize disruptions and some view it as a:

A) mistake in production planning.
B) liability.
C) hazard.
D) necessity.

Question 13

One risk of implementing a new system like ERP and CRM is that employees will think it is merely another management __________and not support it properly.

A) attempt at control
B) fad
C) way of justifying their existence
D) strategy

Question 14

Inventory management is an application that is traditionally run in the functional area of:

A) accounting and finance.
B) human resources.
C) operations.
D) manufacturing.
E) sales and marketing.

Question 15

Systems designed to integrate the activities in the third era of information systems are called __________systems.

A) cross- departmental
B) cross- functional
C) process- based
D) all of the above
E) none of the above

Question 16

A network of value- creating activities is called a:

A) competitive advantage.
B) primary value activities.
C) value chain.
D) value network.

Question 17

When functional systems are isolated, business processes are:

A) disjointed.
B) redundant.
C) outdated.
D) incomplete.

Question 18

One of the benefits of EAI software is that it:

A) is less expensive and less disruptive than ERP.
B) connects system islands.
C) leverages existing systems.
D) integrates only parts of an organization.
E) all of the above

Question 19

Many early business process design projects failed because they were:

A) tailor- made.
B) too complex.
C) not ambitious enough.
D) not supported by the vendor.

Question 20

Systems used to send email are__________ systems.

A) lead- tracking
B) sales forecasting
C) prospect- generation
D) product management
E) customer management

Question 21

__________applications support the administration of benefits, healthcare plans, and retirement plans.

A) Development and training
B) Compensation
C) Assessment
D) Recruiting
E) HR planning

Question 22

__________is an example of a support activity in Porter's value chain model.

A) Customer service
B) Production
C) HR benefits management
D) Sales

Question 23

One of the problems of functional systems is that data stored for different functional areas may be inconsistent and:

A) redundant.
B) disjointed.
C) outdated.
D) incomplete.

Question 24

ERP systems provide a __________process view of an organization.

A) formal
B) cross- functional
C) centralized
D) functional

Question 25

The general ledger (GL) is an application that is traditionally run in the functional area of:

A) human resources.
B) sales and marketing.
C) operations.
D) manufacturing.
E) accounting and finance.

Question 26

Companies like WalMart are using__________ to facilitate inventory tracking by signaling their presence to scanners as the products are moved throughout the facility.

A) iPods
B) PDAs
C) RFID tags
D) Raspberries

Question 27

Customer service systems are part of the__________ systems.

A) operations
B) manufacturing
C) orders management
D) HR

Question 28

__________applications schedule payments and receivables and plan for the cash needs of the organization.

A) Cost accounting
B) Accounts payable
C) Cash management
D) Accounts receivable

Question 29

Spike Inc. manufactures products and then has his sales force try to sell the goods to customers. This is an example of:

A) Push manufacturing.
B) Change Management
C) Demand manufacturing.
D) Pull manufacturing.

Question 30

Functional applications are sometimes called islands of:

A) integration.
B) automation.
C) data.
D) functions.
E) confusion.

Question 31

__________systems link up all the direct activities in the organization; including logistics, operations, manufacturing, sales and marketing, and support.

A) CASE
B) ERP
C) CRM
D) MRP
E) Office Suite

Question 32

__________systems link up all the processes that touch the customer.

A) ERP
B) CRM
C) Office Suite
D) CASE
E) MRP

Question 33

According to studies ___________ is the top obstacle the organizational changes brought about when implementing new, process- based information systems.

A) cost underestimates
B) CEO support
C) employee resistance
D) system complexity

Question 34

An accounting system that records all transactions that have any financial impact on the organization is a called:

A) general ledger.
B) accounts receivable.
C) accounts payable.
D) cost accounting.

Question 35

Recent studies show that the bosses' behavior and frequent, two- way__________ are the two most important factors for successful change management.

A) process integration
B) requirements analysis meetings
C) conferences
D) communication
E) security controls

Question 36

__________systems provides a cheaper alternative to ERP systems by making it easier to integrate existing systems.

A) ERP
B) CRM
C) CASE
D) EAI
E) MRP

Question 37

In a manufacturing- planning system, the list of the materials that are needed to make any products is contained in the:

A) MRP.
B) MPS.
C) BOM.
D) JIT.

Question 38

If management rolls out one major initiative after another, they run the risk that:

A) they won't be able to find consultants who will help them.
B) they will be too successful.
C) they will run out of ways to motivate employees.
D) employees will not take the initiatives seriously.

Question 39

Oracle and SAP are examples of __________software vendors.

A) MRP
B) ERP
C) system
D) CASE
E) Office Suite

Question 40

Examples of integrated, cross- functional information systems include CRM, ERP and:

A) EAI.
B) Office Suites.
C) RFID.
D) CASE.
E) system software.

Question 41

One problem with adopting an ERP blueprint process is that eventually these standard processes become a __________and is no longer a source of competitive advantage.

Question 42

If the order entry system defines part numbers using a 6 digit code and the MRP system defines part numbers using an 8 digit code, the data must be__________ in order for the two systems to share data.

A) imported
B) converted
C) re- structured
D) updated
E) recombined

Question 43

A__________ system stores all customer data in one place.

Question 44

To be considered a comprehensive CRM application, it should support all four phases of the__________ .

Question 45

__________is a follow- up on MRP that includes new linkages with sales, and personnel.

A) CRM
B) MPS
C) BOM
D) ERP II
E) MRP II

Question 46

Finding a vendor and negotiating a price for raw materials for production would be an example of a(n) __________in Porter's value chain model.

A) integrated
B) linkage
C) primary
D) support
E) complex

Question 47

__________applications are used to track customer orders and schedule shipments.

A) Order management
B) Inventory management
C) Customer service
D) Order entry

Question 48

___________ is an example of a primary activity in Porter's value chain model.

A) Accounting
B) New IS development
C) HR planning
D) Shipping and receiving

Question 49

ERP necessitates taking a cross- functional, or __________view of the entire organization.

Question 50

A __________ is a list of the materials that comprise a product.

Question 51

CRM components include solicitation, relationship management, and__________ applications.

Question 52

Employee __________is the top obstacle to successful organizational changes due to new cross- functional systems.

Question 53

__________processes for how to use the software are built into the business application software from ERP vendors like Oracle and SAP.

A) Linked
B) Integrated
C) Supporting
D) Inherent
E) Primary

Question 54

When a salesperson enters a customer order and verifies the customer's credit they are using a functional application from the __________information systems.

Question 55

Data ___________ problems are not an issue with ERP systems because all the data is stored in a single, integrated, database.

Question 56

Sunnydale Corporation developed a system that integrated finance and accounting. After a few months, it added Marketing to the new system, and a few months later, incorporated Sales into the system. It took three years, but eventually all of their departments were integrated into the new system. This is an example of a __________.

A) Step- wise implementation
B) ERP
C) Island integration
D) Departmental integration

Question 57

A problem with organization- wide initiatives is that __________management often rolls them out without asking for the input of the employees who will be using them.

Question 58

Lead tracking is an application that is traditionally run in the functional area of:

A) human resources.
B) sales and marketing.
C) accounting and finance.
D) manufacturing.
E) operations.

Question 59

It is__________ for organizations to choose to modify the standard blueprints for business processes when doing an ERP implementation.

A) required
B) rare
C) standard practice
D) normal

Question 60

The__________ business processes are the models of current business processes that must be created when beginning an ERP implementation.

Question 61

__________systems include HR, Accounting and Finance, Sales and Marketing, Operations, and Manufacturing.

Question 62

Angel Manufacturing waits for customers to place orders for goods before it actually produces them. This is an example of ___________.

Question 63

__________ applications are CRM components that are designed turn sales prospects into customers by keeping track of sales leads and customer responses.

Question 64

In order to properly implement an EAI system, the organization needs to identify the major isolation problems and then define the __________of the implementation.

Question 65

__________were developed to solve the problems associated with islands of automation.

Question 66

When a sales lead makes their first order and becomes a customer, they become a candidate for a__________application that will help support them as customers.

Question 67

__________is software that integrates all of the processes that touch a customer.

Question 68

With ____________ systems, each application has its own database.

Question 69

One reason that ERP implementations are so difficult and risky is because they require a tremendous amount of organizational__________ .

Question 70

One advantage of ERP systems is that they help organizations reduce ___________ so they can deliver goods to customer faster and respond to new orders and changes in existing orders more quickly.

Question 71

ERP applications contain a very comprehensive set of __________for all organizational activities.

Question 72

__________software helps integrate existing systems by providing layers of software that connect applications together.

Question 73

The major benefit of EAI is that it helps organizations use existing applications in a way that eliminates some of the problems associated with the current ___________ systems they have.

Question 74

Many organizations find they can reduce__________ by implementing ERP systems and taking an organization- wide view.

Question 75

__________represents the ultimate in cross- departmental process systems.

Question 76

__________evolved out of the earlier calculation systems to help generate information and reports for each area.

Question 77

When implementing an ERP system it is very expensive to modify the standard ERP__________to fit the organization's unique business process.

Question 78

__________systems are functional systems that store data about potential customers, their product interests, and contacts with them by sales personnel for lead- tracking purposes.

Question 79

The first task in an ERP implementation is to model business__________ .

Question 80

__________are alternatives for organizations wanting to integrate only some of their departments.