Exam 7: Information Systems Within the Organization

Functional systems easily integrate activity from other systems.

__________software helps integrate existing systems by providing layers of software that connect applications together.

All the data to answer customer inquiries is contained within the order management system so links to other systems are not necessary.

Employee __________is the top obstacle to successful organizational changes due to new cross- functional systems.

A problem with organization- wide initiatives is that __________management often rolls them out without asking for the input of the employees who will be using them.

Angel Manufacturing waits for customers to place orders for goods before it actually produces them. This is an example of ___________.

Payroll is an application that is traditionally run in the functional area of:

Customer service systems are part of the__________ systems.

In building an ERP system, variations from the standard business blueprint are usually very expensive.

A calculation system is a type of application called an island of automation.

Primary activities relate directly to a company's customers and products.

One reason that ERP implementations are so difficult and risky is because they require a tremendous amount of organizational__________ .

To compete internationally, organizations must eventually achieve the efficiencies of cross- functional, ________systems.

What is an enterprise resource planning system? What are the benefits and disadvantages of implementing one?

The operations function handles order entry and finished goods inventory management.

In order to solve the problems of isolated systems, enterprise application integration may be a better choice for your organization than ERP.

An accounting system that records all transactions that have any financial impact on the organization is a called:

Recent studies show that the bosses' behavior and frequent, two- way__________ are the two most important factors for successful change management.

__________systems link up all the direct activities in the organization; including logistics, operations, manufacturing, sales and marketing, and support.

To be considered a comprehensive CRM application, it should support all four phases of the__________ .