Deck 3: Emotional Intelligence: Managing Self and Relationships

Question 1

Proponents of emotional intelligence focus on emotional competencies in two categories: personal competence and social competence.

Answer 1

True

Question 2

Emotional intelligence is the capacity to recognise our own feelings and those of others.

Answer 2

True

Question 3

Emotional intelligence includes the

A) capacity to perceive emotion, integrate it, understand it and manage it
B) ability to identify emotions in other people
C) ability of people to associate emotions with other mental sensations
D) understanding that comes from knowing those emotions that are similar or different

Answer 3

A

Question 4

Problems in communication within an organisation arise from

A) low levels of emotional intelligence
B) lack of self-awareness and self-regulation
C) lack of social skills
D) lack of leadership

Question 5

The concept of emotional intelligence is clearly defined and straightforward.

Question 6

In today's business environment, emotional intelligence and competence are related positively to

A) interpersonal communication at all levels
B) fulfilling relationships
C) job performance
D) key selection criteria

Question 7

Emotional intelligence

A) is synonymous with a high IQ level
B) involves letting your emotions control your reason
C) involves the capacity to reason with emotion
D) involves the possession of highly emotive knowledge

Question 8

Empathy in the context of emotional intelligence is really about

A) seeing and feeling it from the other person's perspective
B) feeling "at one" with others
C) providing appropriate and timely emotional and other personal support to others time of need
D) self-disclosing at critical times

Question 9

Emotional intelligence is used currently to

A) promote a positive and ethical outlook in people
B) select, recruit and promote staff with emotional competencies
C) learn more about emotional intelligence
D) lead people astray or manipulate them

Question 10

People with emotional intelligence

A) are able to cope with the fast-paced business environment
B) have social awareness and the social skills to interact effectively
C) are sympathetic and concerned
D) are open-minded and adaptable

Question 11

Confidence is the ability to feel comfortable with others.

Question 12

Emotional intelligence is the capacity for

A) interaction in the personal and social domains
B) self-awareness, self-management, social awareness and relationship management
C) feelings, intelligent decisions, communicative ability and a collaborative work ethic
D) initiative, empathy, motivation and leadership

Question 13

EQ is more important than IQ in the workplace because

A) the ability to foster positive relationships and collaborate with others is required in modern organisations
B) technical competence is only one aspect of an organisational role
C) employees are required to be flexible and work in changing and different contexts
D) all of the above

Question 14

Emotional intelligence consists of

A) personal skills, characteristics and competencies
B) behaviour, feelings, and relationships
C) romanticism and high sensitivity
D) knowing feelings, using feelings and making decisions

Question 15

According to theories about emotional intelligence, the success of a business organisation depends largely on

A) the level of emotional intelligence amongst customers
B) the success of employees
C) the behaviour of the employees
D) individuals' communication skills

Question 16

The more emotionally intelligent leaders are, the more dependable they are.

Question 17

Which of the following accounts for nearly 90 percent of what moves people up the employment ladder when IQ and technical skills are roughly similar?

A) Business relationships
B) Productivity
C) Emotional intelligence
D) Confidence

Question 18

Emotional facilitation of thought enables a person to associate emotions with other mental sensations.

Question 19

Those willing and able to direct emotion within themselves and towards others are operating in the area of

A) emotional facilitation of thought
B) emotional understanding
C) emotional management
D) emotional perception

Question 20

Personal competence is enhanced by

A) increased social awareness and the social skills to interact effectively
B) a positive self-concept
C) a willingness to disclose personal feelings and reactions
D) all of the above

Question 21

Explain how the interpersonal qualities of optimism, or being positive, and empathy contribute to social competence. Give examples as appropriate.

Question 22

Empathy impairs the communication climate.

Question 23

Pursuing organisational goals beyond that which is expected is an indicator of

A) self-regulation
B) self-motivation
C) emotional competence
D) empathy

Question 24

Self-respect and respect for others are the bases for

A) self-disclosure
B) self-esteem
C) self-concept
D) self-awareness

Question 25

Self-concept, or how people see themselves, influences the way they relate to others.

Question 26

Employees who are self-regulating are able to cope with stress satisfactorily

A) if they plan effectively
B) if they keep a balance between work and leisure
C) if they practise stress-reducing exercise and habits regularly
D) all of the above

Question 27

Define the concept of emotional intelligence. Discuss the role emotional intelligence plays in building relationships and improving performance at work.

Question 28

It is claimed that a successful manager must master five key areas of competency to develop emotional intelligence. Identify and discuss each area, giving examples of how the skills involved can enhance workplace performance.

Question 29

Self-awareness is associated with

A) emotional awareness
B) others' assessment of us
C) capacity to communicate
D) our achievements

Question 30

Taking an active interest in someone's concerns and circumstances is being

A) empathetic
B) sympathetic
C) passionate
D) compassionate

Question 31

Amongst other things, the complexity in the modern workplace requires

A) self-censorship
B) self-motivation
C) assertive behaviour
D) reflective thinking

Question 32

Fully functioning people are open to experience and accept themselves because they can

A) identify and define themselves clearly and positively
B) identify and define others clearly and positively
C) behave assertively in a range of different situations
D) behave with empathy

Question 33

How people know, feel and are able to label feelings with words is defined as

A) emotional intelligence
B) emotional awareness
C) emotional identification
D) emotional reflection

Question 34

A key feature of self-regulating behaviour is the ability to

A) act and then reflect
B) manage impulsive feelings
C) empathise before acting
D) behave in a socially responsible way

Question 35

Expectations that influence outcomes are referred to as

A) feedforward
B) a self-fulfilling prophecy
C) good planning
D) all of the above

Question 36

We establish our self-concept and identify

A) from interactions with people in a variety of contexts
B) from our mentors
C) with positive 'self-talk'
D) in a communicative process

Question 37

The way people relate to others, their capacity or readiness for self-disclosure, their ability to give and receive feedback and their level of emotional intelligence is influenced by how people

A) perceive themselves
B) communicate with others
C) communicate with themselves
D) develop mental processes

Question 38

How can people become more self-aware and develop a more positive self-concept?

Question 39

What is personal competence? Discuss how the concepts of self-disclosure, self-esteem, self-regulation and self-motivation contribute to personal competence.

Question 40

Eric is a manager in a deadline-driven publishing house. When he faces multiple deadlines at the same time, he is able to think clearly, stay focused under pressure, and effectively control emotions that are distressing. This situation describes Eric's capacity for

A) self-motivation
B) self-regulation
C) self-awareness
D) self-concept

Question 41

Emotional competence frameworks divide emotional competence into two broad categories: personal and social competence.

Question 42

Social awareness is associated with which three competency clusters?

A) Empathy, service orientation, compassion
B) Empathy, service orientation, organisational awareness
C) Empathy, organisational awareness, compassion
D) Compassion, service orientation, organisational awareness

Question 43

Which of the following is not a social awareness competency?

A) Empathy
B) Leveraging diversity
C) Political awareness
D) Sympathy

Question 44

Discuss how you might implement programs that value diversity in your workplace. How can a business promote and support cultural diversity?

Question 45

Positive self-concept is best achieved and demonstrated by

A) assertiveness
B) artefacts
C) awareness of others' needs
D) continual reassessment of one's self

Question 46

Tasneem is a new manager at a marketing firm, finishing her first year with the company. She recently received performance feedback from members of her team, her peers and her manager. The feedback indicated that Tasneem's team does not feel well supported by Tasneem, that they do not feel there is mutual understanding and that Tasneem is often unable to read verbal and nonverbal cues of her team members. To be more effective, Tasneem should strive for development in the area of

A) self-awareness.
B) thought leadership.
C) self-concept.
D) social skills.

Question 47

You have probably developed a positive self-concept if people have

A) made you feel valued
B) been impressed by you
C) made you feel proud
D) made you feel competitive

Question 48

Consider your own level of emotional intelligence, based on concepts discussed in Chapter 3. Reflect on your own level of self-awareness, self-regulation, self-motivation, social awareness and social skill. Identify strengths and areas on which you could work to improve your EQ.

Question 49

When you expect the worse, you usually get the best.

Question 50

People who act in an empathetic way

A) apologise and offer support
B) take an active interest in an other people's concerns
C) acknowledge the rights of others as well as their own rights
D) are passionate about helping people

Question 51

The problem with self-disclosure is that

A) your contribution is not appreciated
B) not everyone is interested in personal stories
C) it might lead to unfair judgement, derision or disagreement
D) the quality of relationships with others will be damaged

Question 52

Discuss how valuing diversity and networking improves social awareness and social skills in business interactions.

Question 53

The value of self-disclosure is that

A) we can make ourselves appear to be trustworthy
B) we can learn a lot about ourselves as well as others
C) it clearly demonstrates that honesty is valued in difficult situations
D) it maintains integrity in business and personal relationships

Question 54

Known as self-fulfilling prophecy, the expectations that people hold are unlikely to influence the outcomes of their interpersonal interactions.

Question 55

Finding common ground between people is a skill held by someone who is

A) emotionally aware
B) sympathetic
C) powerful
D) able to understand and use an organisational network

Question 56

Rewarding people's strengths and accomplishments is a characteristic of someone with social awareness.

Question 57

Whether or not individuals learn a lot from others depends on

A) how much individuals are aware of their own and others' feelings
B) how much information individuals are willing to disclose about themselves
C) how often individuals communicate with others
D) how effective they are at making assumptions

Question 58

You can reduce the size of your blind spot, based on the Johari window, by

A) free and open communication
B) self-talk and self-reflection
C) self-evaluation and feedback
D) self-disclosing and getting feedback from others

Question 59

The ability to read a group's emotional currents and power relationships is associated with
E) organisational awareness

A) personal awareness
B) political awareness
C) all of the above

Question 60

Personal competence is our ability to manage relationships with others.

Question 61

Maslow grouped esteem needs into lower esteem needs and higher esteem needs. Which of the following is a lower esteem need?

A) Freedom
B) Self-respect
C) Competence
D) Prestige

Question 62

Self-concept is the mental picture others have of you.

Question 63

Self-disclosure is a gradual process in a relationship.

Question 64

Our self-concept is independent of the way others act towards us.

Question 65

A person needs to have different self-identities across different spheres of experiences.

Question 66

Increasing your self-esteem will increase your effectiveness at work.

Question 67

Self-disclosure is not threatening because people know that self-disclosure and feedback increase understanding and lead to more open communication.

Question 68

According to the Johari window, there are four areas, or "windows," that make up one's self-concept. What are these four areas, and what occurs in each of these areas?

Question 69

A 'fully functioning' employee is one who

A) works above and beyond that which is required in normal circumstances
B) has a positive self-concept
C) is committed to the organisation
D) is more productive than colleagues

Question 70

According to the Johari Window, every person has a blind spot.

Question 71

Effective self-disclosure is reliant on

A) revealing intimate details
B) being assertive about feelings and reactions
C) finding the right time to reveal information
D) high self-esteem and acceptance of self

Question 72

Our skill in communicating and interacting with others makes an important contribution to our self-concept, and vice versa.

Question 73

Reflected appraisal and social comparison are the two theories that explain the development of self-concept.

Question 74

One can't maintain a positive self-concept when consistently using negative self-talk.

Question 75

Our self-concept affects our ability to give and receive feedback.

Question 76

Self-disclosure means that individuals reveal intimate details about their past.

Question 77

Over the last month, Jin-Tae has made a few efforts to get to know Mark, a new employee at the organization. Jin-Tae has tried to learn personal details from Mark-where he lives, his hobbies, and more-along with how he feels about situations that happen on a daily basis in the office. Jin-Tae has readily shared such details with Mark, but he has found that Mark is disinclined to talk, hurries out of the room, and does not share personal details or feelings in the few curt responses he provides. Explain the role of self-disclosure in this situation and its effect on communication and relationships.

Question 78

All individuals have a specific view of themselves.

Question 79

Recognition and respect of others are higher esteem needs.