Deck 6: Talking and Listening: the Basic Interpersonal Skills

Question 1

_____ is the awareness, knowledge, understanding, sensitivity, and skill needed to conduct and complete professional activities effectively with people of diverse cultural backgrounds and ethnic affiliations.

A)Prioritarian fairness
B)A sufficientarian standard
C)An egalitarian consideration
D)Cultural competence

Answer 1

D

Question 2

Which of the following is a common error social workers make while communicating with their clients?

A)Listening with a theory in mind
B)Asking open-ended questions
C)Avoiding closed-ended questions
D)Asking clients how they wish to be addressed

Answer 2

A

Question 3

The importance of culturally sensitive communications has decreased in the past few years.

Answer 3

False

Question 4

Insult, ridicule, shame, discrimination, domination, oppression, slavery, apartheid, exclusion, bullying, and other forms of personal social, economic, and environmental injustice are all examples of:

A)negative peace.
B)indirect violence.
C)logical fallacies.
D)manifestations of apostasy.

Question 5

If you use words such as "see," "view," and "perceive" with people who favor a(n) _____ language mode, you are likely to increase the probability of being understood and valued by them.

A)tactile
B)visual
C)auditory
D)sensory

Question 6

Karpman's dramatic triangle is a moralistic metaphor that includes the roles of _____.

A)protagonist, antagonist, and viewer
B)persecutor, victim, and rescuer
C)rebel, conformist, and supporter
D)prosecutor, defendant, and judge

Question 7

Which of the following is an accurate example of positive peace?

A)A nation has friendly relations with its neighbors and has set up many trade links with foreign countries.
B)A nation has declared ceasefire with its neighboring country but is accumulating ammunition for future needs.
C)The diplomatic heads of two enemy states are engaged in talks that would possibly reduce the animosity between them.
D)The nation of Britolia has suffered years of internal strife and is now gradually moving toward normalcy.

Question 8

A common error social workers make in talking and listening is avoiding the use of jargons while talking to clients.

Question 9

In the context of professional social work, _____ involves factual knowledge of cultural similarities and differences among those involved in an exchange.

A)attribution
B)rankism
C)cross-cultural empathy
D)intellectual understanding

Question 10

If a client favors auditory language, the social worker can increase the probability of being understood and valued with the use of words like:

A)"feel," "sense," or "touch."
B)"perceive," "understand," or "comprehend."
C)"hear," "loud," or "noise."
D)"fast," "slow," or "moderate."

Question 11

To communicate effectively in written communication, a professional social worker should:

A)avoid using businesslike language.
B)use the passive voice.
C)adopt a scholarly tone to reflect professional qualifications.
D)use relatively short sentences.

Question 12

_____ is a form of listening that involves some talking.

A)Expressing
B)Encouraging
C)Remembering
D)Questioning

Question 13

_____ is a form of communication through which we clearly demonstrate that we are seriously attempting to understand what others express.

A)Referencing
B)Active listening
C)Selective listening
D)Partializing

Question 14

Fuller used the term rankism to refer to the uses and abuses of power by those of higher rank in relation to those of lower rank.

Question 15

Active listening involves all of the following steps EXCEPT:

A)inviting.
B)listening.
C)repeating.
D)reflecting.

Question 16

In seeking to incorporate inclusive cultural empathy, professional social workers should:

A)promote the practices of their own culture.
B)try to reduce the existing cultural diversity among various groups.
C)engage others in ways that convey respect for their cultural affiliations.
D)ask only closed-ended questions about clients' cultures.

Question 17

The concept of a dramatic triangle that includes the roles or positions of persecutor, victim, and rescuer is apparent in most cultural mythologies.

Question 18

Which of the following is NOT a common error that social workers tend to make when first developing skills in active listening?

A)Responding only to facts, thoughts, and ideas or just to feelings and emotions
B)Responding to facts, thoughts, and ideas as well as feelings and emotions
C)Using active listening following every short phrase or statement
D)Playing the role of "brilliant analyst"

Question 19

T F 4.It is important that social workers freely share their feelings and life experiences to connect effectively with their clients in the first meeting.

Question 20

In the context of professional social work, the general purpose of attending is to:

A)ask clients closed-ended questions about their personal life.
B)encourage clients to express themselves fully and freely.
C)set the stage for giving clients practical advice.
D)find a permanent cure for clients' problems.

Question 21

Identify the words you might say when engaging in active listening in the given instances.
Client: My life is in shambles.I have failed in all subjects this semester and my parents are going to throw a fit when they find out the university put me on academic probation!
Supervisor: I am disappointed that you did not follow up on the Smith case.You know that those women are at risk.
Professor: I wonder if you have chosen the appropriate profession.It appears to me that your attitudes are quite different from those required of social workers.
Child: Sometimes my father is mean to my mother.He hits her and she ends up crying a lot.I hate him.

Question 22

When interviewing an adult in an office setting, social workers should place the chairs so that they create an angle of between 90 and 135 degrees.

Question 23

While talking to clients, social workers should not display inappropriate or disproportionate emotions.

Question 24

One of the risks of using e-mail communication and other electronic forms of communication is the often short time span between a thought and its electronic transmission.

Question 25

T F 8.It is best to adopt a seating arrangement that forces eye contact between a social worker and his or her client.

Question 26

T F 10.As a professional social worker, you should always lean forward toward clients at points when they share emotionally charged material.

Question 27

Teenage clients lose respect for social workers who engage with them in an informal manner.

Question 28

T F 12.In the context of social work, inferences, speculation, and labels about people are risky at all times.

Question 29

T F 11.You should always share your opinions or hypotheses during the early stages of discussions with your client.

Question 30

Assume you are a professional social worker who is acting as a counsellor for recovering substance abuse addicts.You are visiting a de-addiction and rehabilitation center to counsel Ross, a 37-year-old inmate.He appears to be recovering slowly.He is cooperative but moody and unpredictable at times.He is fervently religious and quotes extensively from the holy book of his faith.Identify the most challenging aspects of dealing with Ross.Describe your initial approach and the language you would use during your first session with Ross.

Question 31

Create a draft of a letterhead that you would use as a professional social worker.