Exam 6: Talking and Listening: the Basic Interpersonal Skills

Active listening involves all of the following steps EXCEPT:

When interviewing an adult in an office setting, social workers should place the chairs so that they create an angle of between 90 and 135 degrees.

_____ is the awareness, knowledge, understanding, sensitivity, and skill needed to conduct and complete professional activities effectively with people of diverse cultural backgrounds and ethnic affiliations.

While talking to clients, social workers should not display inappropriate or disproportionate emotions.

_____ is a form of communication through which we clearly demonstrate that we are seriously attempting to understand what others express.

If a client favors auditory language, the social worker can increase the probability of being understood and valued with the use of words like:

A common error social workers make in talking and listening is avoiding the use of jargons while talking to clients.

T F 4.It is important that social workers freely share their feelings and life experiences to connect effectively with their clients in the first meeting.

Insult, ridicule, shame, discrimination, domination, oppression, slavery, apartheid, exclusion, bullying, and other forms of personal social, economic, and environmental injustice are all examples of:

T F 8.It is best to adopt a seating arrangement that forces eye contact between a social worker and his or her client.

In the context of professional social work, _____ involves factual knowledge of cultural similarities and differences among those involved in an exchange.

Which of the following is a common error social workers make while communicating with their clients?

Which of the following is NOT a common error that social workers tend to make when first developing skills in active listening?

One of the risks of using e-mail communication and other electronic forms of communication is the often short time span between a thought and its electronic transmission.

To communicate effectively in written communication, a professional social worker should:

In the context of professional social work, the general purpose of attending is to:

The concept of a dramatic triangle that includes the roles or positions of persecutor, victim, and rescuer is apparent in most cultural mythologies.

In seeking to incorporate inclusive cultural empathy, professional social workers should:

Fuller used the term rankism to refer to the uses and abuses of power by those of higher rank in relation to those of lower rank.

If you use words such as "see," "view," and "perceive" with people who favor a(n) _____ language mode, you are likely to increase the probability of being understood and valued by them.