Deck 6: Decision Making for Organizational Change

Question 1

The case example of an assessment of organizational or community change potential using the PREPARE process addressed in the text involving Spiro and Farica concerns the problem of:

A) Client home visit policy
B) Effectiveness of treatment methods
C) Not enough staff to meet clients' needs
D) Salary reductions

Answer 1

C

Question 2

When identifying problems to address during the assessment of organizational change potential, it is important to:

A) Define and prioritize problems
B) Translate problems into needs
C) Determine what need(s) you will address
D) All of the above
E) None of the above

Answer 2

D

Question 3

Which of the following is (are) true?

A) Service projects involve short-term endeavors aimed at specific ends that support some other agency activity.
B) Support projects are those that address needs or issues requiring some new, innovative, or untried approach.
C) Both of the above
D) Neither of the above

Answer 3

D

Question 4

Which of the following is (are) accurate regarding macro practice?

A) Your own mannerisms will work against you more so than in micro practice.
B) Your own strengths and weaknesses may act against a successful change effort.
C) Your own characteristics are more important in mezzo practice than in macro practice.
D) Your weaknesses are of more importance in macro practice than are your strengths.

Question 5

Which of the following is (are) true about agency policies?

A) They dictate what should and should not be done within the agency setting.
B) They are always formal in that they are written down and clearly specified often in a policy manual.
C) They provide both internal operation and provision of services to clients.
D) All of the above
E) a and c only

Question 6

Patti speaks of   as a practitioner championing or defending the rights of clients when such advocacy is not part of the job description.

A) Legitimation
B) Administrative succession
C) Internal advocacy
D) Channel blocking

Question 7

Step 3 in the PREPARE process is:

A) Estimate your risks
B) Establish primary goals
C) Eliminate enemies
D) Educate potential advocates

Question 8

The first step in the assessment of organizational change potential (PREPARE) is:

A) Assess your macro reality
B) Establish primary goals
C) Assess potential financial costs and potential benefits to clients and agency
D) Identify problems to address

Question 9

According to the text, any program, technique, or activity perceived as new by a population group or organization is called a(n):

A) Organizational policy
B) Initial program
C) Innovation
D) Informal agency policy

Question 10

All of the following are the questions suggested in the text to ask in Step 5 of the PREPARE process except :

A) Who gets the benefits and who pays the costs?
B) Will the results be worth the effort?
C) Might alternative solutions produce more benefits at lower cost?
D) Will I strain interpersonal relationships at work?

Question 11

Of the four critical elements required in macro change, the person who believes some change within the agency is needed is the:

A) Action system
B) Action plan
C) Change agent
D) Innovator

Question 12

In the assessment of organizational change potential using the PREPARE process, your macro and personal reality includes:

A) Resources and funding
B) Constraining regulations or laws
C) External political climate
D) All of the above
E) a and b only

Question 13

A time-limited, planned undertaking with specified goals and activities to accomplish a designated purpose is a(n):

A) Project
B) Program
C) Organizational goal
D) Policy change

Question 14

People of influence who might help in a macro change include:

A) Individuals in the organization
B) Groups in the organization
C) Individuals and groups in the community
D) All of the above
E) a and b only

Question 15

The______is the detailed blueprint for how to go about achieving the desired macro change.

A) Action plan
B) Action system
C) Innovation proposal
D) Change agent

Question 16

A technique that organizes information so that major variables acting for or against macro change can be identified is called a(n):

A) Force field analysis
B) Unofficial correctional process
C) Resource resuscitation plan
D) Resource reallocation demonstration project

Question 17

Step 2 in the assessment of organizational change potential using PREPARE is:

A) Read all available documentation
B) Review your macro and personal reality
C) Refer any problems you can to other resources
D) Reallocate resources

Question 18

Substep 3 of Step 1 in PREPARE is:

A) Determine which need or needs you will address
B) Translate problems into needs
C) Decide to seriously evaluate the potential for macro level intervention
D) Define and prioritize problems

Question 19

Problematic agency policies may involve:

A) Reinforcing goal displacement
B) Requiring undue paperwork on the part of clients
C) Workload requirements
D) All of the above
E) None of the above

Question 20

The following characterize(s) projects:

A) They are undertaken under long periods of time, usually three years or more.
B) They are temporary.
C) They are very specific regarding what client population they will serve and what final objectives they will pursue.
D) a and c only
E) b and c only

Question 21

One way to look at organizational change is to frame it as an innovation.

Question 22

Agency policies are always effective and efficient in terms of providing services to clients.

Question 23

Agencies may have both formal and informal policies.

Question 24

Service projects involve short-term endeavors aimed at specific ends that support some other agency activity.

Question 25

When evaluating the potential success of a macro change process, the positive aspects include:

A) Positive organizational and other macro variables
B) Your own strengths
C) Potential resistance
D) All of the above
E) a and b only

Question 26

Practice procedures are all formalized policies.

Question 27

Service projects address needs or issues requiring a new approach.

Question 28

As a social work practitioner, you will likely encounter times when your agency is accomplishing tasks ineffectively, is not doing something it should be doing, or is simply doing the wrong thing.

Question 29

Review of professional and personal risk in the PREPARE process involves calculating the extent to which you are in danger of::

A) Seriously straining work relationships
B) Decreasing your potential for upward mobility
C) Losing your job
D) All of the above
E) a and c only

Question 30

Traditionally social workers were trained primarily in skills oriented toward working directly with individual clients, groups, and families.

Question 31

Professional social workers are ethically responsible for pursuing macro level change when it is needed.

Question 32

Informal agency policies are those that are written down and clearly specified, often in a policy manual.

Question 33

The action system is the basic idea you want to implement.

Question 34

Step 7 of the PREPARE process is to:

A) Estimate the administrative support you will receive from your agency
B) Establish a definite plan of action to pursue macro change
C) Evaluate the potential success of a macro change process

Question 35

When evaluating the potential success of a macro change process, the cons include:

A) Your own weaknesses
B) Potential resistance
C) Financial costs
D) All of the above
E) b and c only

Question 36

What substep of Step 7 in PREPARE is the transitional stage between deciding to pursue a macro change effort and actually doing it?

A) Two
B) Three
C) Four
D) Five

Question 37

The change agent is the person who feels some change within the agency is needed.

Question 38

"Identify possible macro approaches to use, roughly estimate their potential effectiveness, and select the most appropriate one" is a substep of Step _______ of PREPARE.

A) 4
B) 5
C) 6
D) 7

Question 39

Practice procedures refer to the techniques and approaches practitioners use to accomplish their goals with clients.

Question 40

Step 6 in the PREPARE process is to:

A) Review professional and personal risk
B) Relate findings to agency administrators
C) Provide a rationale for the proposed macro change

Question 41

In the case example in this chapter, Spiro chooses a strategy involving a personnel change.

Question 42

Identify the pros and cons that must be weighed in evaluating the potential success of a macro change process (Step 7 of PREPARE). Explain why each is important. Describe the three options available to you at the end of this process.

Question 43

Describe three types of macro level change you might undertake in a direct service position. Provide an example of each.

Question 44

Macro reality is defined as the macro environment in which you work.

Question 45

Internal advocacy is championing or defending the rights of clients when such advocacy is not part of the job description.

Question 46

Conducting covert operations in the field is generally considered to violate the professional norm of openness.

Question 47

Emphasizing only those aspects of an argument that is in your favor is an example of a covert activity.

Question 48

The case example in this chapter was designed to show you how the PREPARE process works in macro practice change.

Question 49

It is just as important to evaluate your own personal characteristics, strengths, and weaknesses in macro practice as it is in micro or mezzo practice.

Question 50

Identify   the   two   substeps   involved   in   Step   2   of   the   PREPARE   process   (review   your   macro   and   personal   reality).

Question 51

Describe the PREPARE process. Identify what each letter stands for in PREPARE.

Question 52

External political climate refers to the community and government surrounding your own agency.

Question 53

You will use the same interpersonal skills working with people in macro practice as you do in other levels of practice.

Question 54

Evaluation expense refers to the actual money spent and also how you might miss out on other good opportunities where your time would be better spent.

Question 55

Macro level change is less intricate than micro level change.

Question 56

Your own behaviors and characteristics will work for or against you in macro practice.

Question 57

"Decide to seriously evaluate the potential for macro level intervention" is the first substep in Step 1 of the PREPARE process.

Question 58

Step 4 in the PREPARE process is to identify relevant people of influence.

Question 59

In pursuing the PREPARE process, identify the aspects of personal risk that you should evaluate and explain why each is significant.