Deck 7: Communicating Effectively

Question 1

When sending email, you should never:

A) include a subject line
B) start with a salutation
C) keep your message short
D) flame

Answer 1

D

Question 2

People use ____________________ to indicate emotions in e-mail.

Answer 2

smilies

Question 3

____________________ in communication ranges from asking questions (low) to telling others what's expected (high).

Answer 3

Assertiveness

Question 4

____________________ communication includes body language, facial expressions, eye contact, and voice qualities.

Question 5

A campaign speech is an example of:

A) one-way communication between two individuals
B) two-way communication between an individual and a large group
C) two-way communication between two groups
D) none of these choices

Question 6

Communication always requires both a sender and a receiver.

Question 7

One-way communication:

A) provides the opportunity to correct misunderstandings
B) can take place between two groups of people
C) undermines the speaker's authority
D) none of these choices

Question 8

A message can consist of:

A) words
B) symbols
C) gestures
D) all of these choices

Question 9

A "seller" tends to be:

A) guarded and nonassertive
B) open and nonassertive
C) open and assertive
D) guarded and assertive

Question 10

____________________ is the degree to which a person is closed or open in his or her dealings with others.

Question 11

One-way communication is far more effective than two-way communication.

Question 12

Communication is the exchange of ____________________.

Question 13

Most of the impact of face-to-face communication comes from speech.

Question 14

Two-way communication requires:

A) a sender
B) a receiver
C) feedback
D) all of these choices

Question 15

Which of the following is a barrier to effective communication?

A) noise
B) rapport
C) mirroring
D) all of these choices

Question 16

A press conference is an example of two-way communication.

Question 17

Eye contact can convey:

A) disrespect
B) straightforwardness
C) the desire to communicate
D) all of these choices

Question 18

Selective attention is:

A) a physical barrier to communication
B) a mental barrier to communication
C) an emotional barrier to communication
D) none of these choices

Question 19

An "achiever" tends to be:

A) guarded and nonassertive
B) open and nonassertive
C) open and assertive
D) guarded and assertive

Question 20

It's considered bad manners to write emails in all capital letters.