Deck 15: Core Communication Skills

Question 1

Closed questions are best for:

A) understanding how a person feels
B) gaining specific information
C) keeping a conversation going
D) all of these

Answer 1

B

Question 2

Self-awareness is commonly described as understanding:

A) our beliefs, values and attitudes
B) the beliefs, values and attitudes of others
C) our responses in different social contexts
D) how others respond in different social contexts

Answer 2

A

Question 3

When talking to children it is important to:

A) direct the conversation to the parents
B) lower yourself to their level
C) talk slowly
D) all of these

Answer 3

B

Question 4

The best person to use when a person cannot speak English is:

A) their next of kin
B) another member of staff who speaks their language
C) one of their children
D) a professional interpreter

Question 5

Communication in healthcare is essential to ensure:

A) patient satisfaction
B) patient safety
C) development of a therapeutic relationship
D) all the above

Question 6

Feedback is:

A) external noise
B) provided through verbal communication
C) provided through non-verbal communication
D) provided through verbal and non-verbal communication

Question 7

Non-verbal communication makes up:

A) 50% of all communication
B) 65% of all communication
C) 85% of all communication
D) 100% of all communication

Question 8

Of all the complaints received from patients/clients and their carers poor communication is in the top ______.

Question 9

Effective communication is essential to developing a __________ relationship.

Question 10

Communication consists of a ________ and a ______.

Question 11

The term ________ describes anything that can interfere with the message being sent.

Question 12

The way we communicate can be divided into two approaches: _______ and ___________ communication

Question 13

Non-verbal communication makes up ______% of all communication.

Question 14

Active listening includes repeating, paraphrasing and _______.

Question 15

If you want very specific information _______ questions are best used.

Question 16

The ability to demonstrate an understanding of how a person is feeling is called _______.

Question 17

An understanding of how your feelings, attitudes and values impact on others is known as _______-______.

Question 18

A triadic communication involves ________ participants

Question 19

Where ever possible you should use ________ _________ to communicate with people who do not speak English.

Question 20

Useful tools for communicating with people who do not speak English are ______ _____.

Question 21

The one form of communication that is universal to all and should never be forgotten is _______.