Exam 15: Core Communication Skills

Non-verbal communication makes up ______% of all communication.

Where ever possible you should use ________ _________ to communicate with people who do not speak English.

The way we communicate can be divided into two approaches: _______ and ___________ communication

Self-awareness is commonly described as understanding:

Communication in healthcare is essential to ensure:

Non-verbal communication makes up:

An understanding of how your feelings, attitudes and values impact on others is known as _______-______.

The term ________ describes anything that can interfere with the message being sent.

The one form of communication that is universal to all and should never be forgotten is _______.

The best person to use when a person cannot speak English is:

Communication consists of a ________ and a ______.

Feedback is:

A triadic communication involves ________ participants

Effective communication is essential to developing a __________ relationship.

The ability to demonstrate an understanding of how a person is feeling is called _______.

Closed questions are best for:

Of all the complaints received from patients/clients and their carers poor communication is in the top ______.

When talking to children it is important to:

Active listening includes repeating, paraphrasing and _______.

Useful tools for communicating with people who do not speak English are ______ _____.