Deck 12: Supervising the Difficult Employee-Special Considerations

Question 1

In which stage of an officer's employment does inappropriate behavior usually occur?

A) The beginning stage
B) In the middle stage
C) Towards the end of employment
D) Any stage

Answer 1

D

Question 2

According to an expert cited in the text, what are the three types of employees in an organization?

A) Ascendant, indifferent, marginal
B) Ascendant, indifferent, ambivalent
C) Manipulators, tyrants, and indecisives
D) Manipulators, indifferent and ambivalent

Answer 2

B

Question 3

According to the text, for the marginal employee, all of the following are usually true except

A) Their primary interest is the department
B) Promotions are of little consequence to them
C) They never volunteer for any assignment
D) They view top brass as being out of step with reality

Answer 3

A

Question 4

Which type of employee is an "organizational person" or someone on the "fast track"?

A) The ascendant
B) The indifferent
C) The ambivalent
D) All of the above

Question 5

With which type of employee do supervisors usually work well?

A) The ascendant
B) The indifferent
C) The ambivalent
D) None of the above

Question 6

What span of years defines the "millennial generation"?

A) Born between 2000 and 2010
B) Born between 1989 and 2001
C) Born between 1982 and 2002
D) Born between 1990 and 2001

Question 7

Work stressors affect

A) The organization
B) The individual
C) Task completion
D) All of the above

Question 8

Personal effects of work stressors include

A) Early retirement
B) Disability
C) Absenteeism
D) All of the above

Question 9

According to the text, in one state, courts ruled that ________________ is occupationally related.

A) Diabetes
B) Alzheimer's disease
C) Heart disease
D) None of the above

Question 10

The officers who were first to respond to the shooting at Sandy Hook Elementary School later displayed symptoms of

A) Alzheimer's disease
B) Heart disease
C) PTSD
D) None of the above

Question 11

Ascendants are intolerant of employees who do not work effectively.

Question 12

Indifferents have a weak affiliative drive.

Question 13

Employees are responsible for results when they are part of the decision-making process.

Question 14

Values are the basis for the benefits and actions taken by a department.

Question 15

Indifferent employees seek promotions actively.

Question 16

According to the text, problem behavior evolves from a personality conflict between a supervisor and an officer.

Question 17

Marginal performers generally seek to "rock the boat" in a department.

Question 18

Most supervisors are more comfortable with officers who are more similar to them.

Question 19

Tyrants resist every new idea.

Question 20

Not every officer is affected by stress.