Deck 11: Internal Messaging

Question 1

Collective Rationalization is a mindset about being rational. The "reasoning" is backed with information that supports the existing position. This is a symptom of:

A) Groupthink
B) Productive innovation
C) Creativity
D) Diversity
E) None of the above.

Answer 1

Groupthink

Question 2

----------- is a type of internal research that can take many forms and discovers organizational communication behaviors as well as attitudes and beliefs about relevant issues.

A) Customer situational analysis
B) Segment strategy
C) Internal communication audit
D) External communication audit
E) Both c and d.

Answer 2

Internal communication audit

Question 3

What is structural fault?

A) This denotes an organization structure that precludes the communication of information
B) This is an inability to scale up
C) This is an inability to scale down
D) This is an ineffective core competency
E) All of the above.

Answer 3

This denotes an organization structure that precludes the communication of information

Question 4

What is the optimal group size that provides an opportunity for every group member to communication?

A) 50
B) 35
C) 100
D) 40
E) 20.

Question 5

____________,__________, and_____________are important considerations when using communication technologies.

A) Awareness, understanding, and knowledge
B) Competence, trust, and credibility
C) Awareness, competence, context
D) Both a and b
E) None of the above.

Question 6

The process by which group cohesiveness dominates individual freedom of expression is known as:

A) Collectivization
B) Deindividualization
C) Individualization
D) Bifurcation
E) None of the above.

Question 7

---------------- occurs when communicators are also affected by the message that they convey.

A) Collectivization
B) Deindividualization
C) Individualization
D) Bifurcation
E) Autocommunication.

Question 8

Predictable or repeat process organizations are conducive to hierarchical structures where decision-making and communication follow the hierarchy. This type of organization is a ---------- system.

A) Centralized
B) Decentralized
C) Flat
D) Federated
E) None of the above.

Question 9

Fluid, crisis-related, or creative organizations are often ------------ . In these workplaces, the individuals have greater discretion and decision-making options, as well as increased opportunity for two-way communication with those in lateral positions, in higher management/leadership roles, and with the rank and file.

A) Centralized
B) Decentralized
C) Flat
D) Federated
E) None of the above.

Question 10

Which one of the following is not an internal communication best practice?

A) Communication content regularly
B) Keep people on their toes
C) Maintain a manager/supervisor focus
D) Communicate a narrative
E) None of the above.