Deck 12: Interpersonal Relationship, Collaboration and Organization

Question 1

Which information system supports collaborations at the group work level:

A) Project Management System
B) Enterprise Resources Planning System
C) Customer Relationship Management System
D) Customer Account Management System
E) Word Processor

Answer 1

Project Management System

Question 2

An example of collaboration software could be:

A) Windows Notepad
B) Instant Messenger
C) Windows Calculator
D) Windows Paint
E) Control Panel

Answer 2

Instant Messenger

Question 3

Which of the following is a communication tool for collaboration between distributed users in an asynchronous way?

A) logs in a production room
B) instant Messenger
C) blog
D) remote video conferencing
E) local conferencing

Answer 3

blog

Question 4

Which of the following statements about teleconferencing is correct?

A) Outcomes from virtual team interactions using teleconferencing are always more positive than from face-to-face interaction;
B) Teleconferencing system is an example of Office Automation System; ;
C) With the multiple entries feature in teleconferencing, group members can express their thoughts anytime without waiting to speak;
D) Ideas expressed in text can carry richer information than those expressed with audio and visual cues;
E) Participation of group members is not constrained by their skills in typing with keyboard.

Question 5

WYSIWIS stands for:

A) what you search is what I search
B) what you share is what I share
C) what you study is what I study
D) what you see is what I see
E) what you send is what I send

Question 6

Which of the following is an example of WYSIWIS?

A) the text-based operation menus in the conversation window of MSN messenger
B) the dial pad in Skype global telephony system
C) the top discussion thread in a bulletin board viewed on different days
D) the tool bar items displayed in the MS Outlook window of different user
E) contents in the shared space in an electronic meeting software

Question 7

The trust with a partner is established based on:

A) confidence with the partner
B) reliance on the partner
C) interest in the partner
D) skills owned by the partner
E) dictation from the partner

Question 8

In HCI, users may have trust on either an underlying information technology, or an institution or other people that they interact with via information technology. Which of the following examples show a user's trust on an underlying information technology?

A) A customer has trust with an online store
B) A user is willing to use email as a method to communicate with friends;
C) A user purchased a book online following suggestions from his/her relatives;
D) A user receives an email from a friend saying that Skype is a good Internet telephony tool, and starts using Skype to make phone calls;
E) A user always had good experience with a home appliance store, and starts doing purchases on the store's Web site recently.

Question 9

If a customer did a transaction with an online store after getting recommendation from a friend, the trust with this online store was established through:

A) calculative process
B) prediction
C) transference process
D) intentionality
E) capability

Question 10

Media richness refers to:

A) the richness of the users that a specific media is applied to
B) the value of the information carried through a media
C) price of a media equipment
D) social cues and meaning that can be conveyed by a message through a media
E) the number of media devices used in an information system

Question 11

Which of the following statements about media richness is appropriate?

A) The more media channels (e.g. audio, video, etc.) utilized in a system interface, the poorer information the system provides to users;
B) The more signals carried by a display, the poorer information can be delivered to users by the display;
C) The more diverse that the languages presented on a screen, the less rich information can be received by users;
D) Bulletin board is much richer in the media it carries compared to face to face communication;
E) The more formats (e.g. written, graphic, etc.) that information is presented in, the richer the information will be received by users.

Question 12

Based on Information Richness Theory (IRT), which of the following communication mode is the richest one?

A) face-to-face
B) mail
C) teleconferencing
D) instant messaging
E) telephone conversation

Question 13

SIDE stands for:

A) social identity and de-individuation
B) social incorporation and de-corporation
C) social integrity and decomposition
D) social identity and de-identity
E) social input and development

Question 14

Which of the following statements about social identity and de-individuation is appropriate?

A) Using information system for communication always help users strengthen their feelings about social identity;
B) Compared to face-to-face communication, a person may feel less belongingness when the communication happens through a communication system;
C) The psychological states in using communication systems can greatly enhance the impact of social norms on users;
D) "Flaming" in the use of listserv is a well-regulated behavior;
E) Individuation of users is a very typical effect on the user population brought by the application of collaboration systems.

Question 15

The key argument of Social Identity Theory and De-individuation Processes (SIDE) is:

A) Information systems help protect users by hiding their identities;
B) Information systems de-individuate users by giving everyone the same appearance in the system;
C) Information systems such as email systems reduce the impact of social norms and constraints;
D) Information systems relies on numbers to identify users, which ignores all individual characteristics;
E) The use of information systems threatens the security of users' social identity.

Question 16

In a group activity of generating ideas for a project, which of the following decision-making process losses may happen?

A) Members have problems of agreeing on forecasting;
B) The group may have limited resources to carry out the project;
C) People tend to think like others instead of arguing with them;
D) People cannot contribute because they are waiting for or interrupted by others;
E) Power games that lead to unproductive disputes may happen.

Question 17

Electronic Meeting System (EMS) supports:

A) customer services
B) individual information management
C) inter-organizational communication
D) electronic transaction
E) group work

Question 18

As a collaboration support system, a typical Electronic Meeting System supports collaboration that happens:

A) at the same time and in the same place
B) at different time but in the same place
C) at different time and in different place
D) at any time and in the same place
E) at any time and in any place

Question 19

In an electronic meeting system, the voting component that let meeting participants vote on ideas and priorities can support the ___ stage of group decision-making process.

A) logistics and control
B) idea generation
C) analysis
D) choice
E) post-decision

Question 20

In the following description about impact of Electronic Meeting System (EMS) on group participation and decisions, which one is appropriate?

A) Anonymity makes irrelevant contributions from meeting participants become prevalent in electronic meetings;
B) The ability of participants to work in parallel (on either the same or different subjects) increases a sense of group achievement;
C) Anonymous criticism makes premature convergence to suboptimal resolutions becomes inevitable;
D) EMS divides a group decision process into multiple stages, leaving no chance for the group to stay focused during the process;
E) A system interface that only allows short comments always discourages new ideas being presented.

Question 21

Which of the following is a problem that a virtual team faces in communication?

A) difficulties in obtain enough funds to support the activities of the virtual team
B) difficulties in forming the team
C) difficulties in communication due to differences in members' information access
D) difficulties in finding a proper topic for a project
E) difficulties in getting recognition as a entity within an organization

Question 22

Which of the following is a problem that challenges the communication between virtual team members?

A) The virtual team members cannot see who is speaking;
B) The virtual team members has no means to communicate privately among each other;
C) The virtual team members cannot tell the status change of other participants during their communication;
D) people are not sure if the listed participants are really attentive to what is being said;
E) The virtual team members are not able to identify all participants of a communication session.

Question 23

Hofstede's Model of Cultural Differentiation uses four dimensions to differentiate the cultures between the environments that various groups work in. One of the dimension is:

A) conservative-progressive
B) top-down vs. bottom-up
C) geographic distance
D) high cost avoidance
E) masculinity-femininity

Question 24

In Hofstede's Model of Cultural Differentiation, the power-distance refers to:

A) the relative distance and relationship between a supervisor and a subordinate
B) the relative distance from a power supply company to end users
C) the relative distance the is defined in a culture for the location of power supply unit and a device relying on power to function
D) the distribution of power among members in a family
E) the steps that a new graduates need to take for becoming a department manager

Question 25

According to Hofstede's Model of Cultural Differentiation, a collectivistic culture tends to:

A) have more self-reliant people;
B) have a preference for cohesive and tight-knit social networks;
C) have less tolerance for people with deviant ideas;
D) take more risks;
E) emphasize power, assertiveness, and individual achievement.

Question 26

In the Hofstede's Model of Cultural Differentiation, the masculinity-femininity dimension describes the relative trade-off between:

A) a pure vs. a mixed environment
B) a dependent vs. an independent environment
C) an assertive vs. a supportive environment
D) a sympathetic vs. a unsympathetic environment
E) a boring vs. a colorful environment

Question 27

In the development of a Group Support System, cultural differences among users may bring interface design issues such as:

A) users' cultural background would decide their left/right hand preference in system use;
B) the volume of a sound element in the interface should be set differently according to various users' cultural background;
C) the meaning of the an icon (or symbol) need to be defined differently for users from different cultures;
D) the same color may have different connotations in different cultures;
E) users' preference in the size display of is directly associated with their background culture.

Question 28

Which of the following is a role that a project team leader should take in the project initiation stage?

A) review learned lessons
B) establish project mission
C) setting criteria for project success
D) determine technology requirements
E) developing shared mental modes

Question 29

In the following descriptions about the benefits that are enabled through anonymity in Group Support System (GSS), which one is inappropriate?

A) The ideas from minorities which were encouraged through anonymity in GSS are always of high quality;
B) Anonymity in GSS reduces the impact of the group over its members;
C) Anonymity in GSS is an important factor for improving group performance;
D) Anonymity in GSS is an important factor in encouraging contributions from members who are less-vocal in face-to-face situation;
E) Anonymity in GSS reduces the possibilities that a leader consciously or subconsciously does not call on the minorities in the group to solicit their opinions.

Question 30

What is Wiki? ["stands for" mostly refers to the full terms of an abbreviation]

A) a wireless networking technology
B) a collaborative system that is quick to learn and quick to create and share knowledge
C) a decision support system
D) a customer relationship management system
E) an online search engine

Question 31

An example of Wiki is:

A) Firefox
B) Expedia
C) Wikipedia
D) Thunderbird
E) Mcfee Antivirus

Question 32

To serve the objective of promoting collaboration in a quick, dynamic and simple manner, Wiki-based systems need to adhere to some principles in design, which include:

A) users' activities must be controlled in the system to keep its operation in order;
B) Wiki-based systems should not be released until being tested;
C) the activities allowed in Wiki-based system should be based on exchange of virtual electronic goods or currency;
D) a Wiki-based system should grow and evolve as the actual physical work and know-how develop over time;
E) no paid-developers should be included in the development of a Wiki-based system.

Question 33

Anthony's Triangle can be used as a guiding framework for:

A) assigning project work among team members
B) outlining the speech at an executive's meeting
C) creating the layout of a display
D) predicting the profit to be made in a specific period
E) classifying information systems in an organization

Question 34

According to Anthony's Triangle, Management Reporting systems can perform tasks such as budgeting, forecasting, summarizing and ___.

A) exception reporting
B) timing
C) work scheduling
D) assembling system components
E) monitoring

Question 35

Which of the following statements about Anthony's Triangle is appropriate?

A) Transaction processing systems are at the middle level of Anthony's Triangle;
B) Operational information systems are at the bottom level of Anthony's Triangle;
C) Management information systems (MIS) are the bottom level systems;
D) Expert support systems (ESS) are middle level systems;
E) Information provided by top-level systems is always operation-oriented.

Question 36

Which of the following is an example for middle level systems in Anthony's Triangle?

A) Transaction Processing Systems
B) Executive Support Systems
C) Management Information Systems
D) Decision Support Systems
E) Strategic Information Systems

Question 37

In the following theoretical models, which one suggests that communications strategies should reduce the complexity of communication by adapting to the situation and the communication goal?

A) Technology Acceptance Model (TAM)
B) Adaptive Structuration Theory
C) Leadership Theory
D) Cognitive-affective Model of Communication
E) Innovation Diffusion Theory

Question 38

The cognitive-affective model of communication identifies five area of focus for designers of communications systems. One of them is:

A) selecting the most state-of-art technology
B) hiring the most experienced human factor experts
C) involving as many users into system development as possible
D) being attentive to the relationship among project team members
E) augmentation of attention and focus

Question 39

Which of the following description about innovation is appropriate?

A) An innovation can be a process;
B) Old ideas could also become innovations;
C) Both implemented and unimplemented new ideas can be called as innovations;
D) The types of innovations are either ideas or processes;
E) A successful innovation does not need to take the compatibility issue into concern.

Question 40

Early adopters of new technologies has the characteristic of:

A) being smarter than other people
B) having more favorable attitudes toward science and education
C) being more optimistic to life
D) having high level position in an organization
E) being dependent on others for life

Question 41

Which of the following organizations is most likely to foster successful IT champions?

A) one that places low value on accumulation of knowledge
B) one that emphasizes specialization of individuals rather than generalization
C) one whose members are interdependent on and interconnected with each other
D) one that encourages members to focus on their own work without networking with other people
E) one that encourages utilization of available technologies instead of wasting resources on odd ideas

Question 42

Which of the following theoretical models can be used to predict the acceptance and use of information technologies (IT)?

A) Fitts' Law
B) Cognitive-affective Model of Communication
C) Leadership Theory
D) Technology Acceptance Model (TAM)
E) GOMS model

Question 43

Which of the following statements about technology acceptance in an organizational context is appropriate?

A) TAM model is only good for understanding individual instead of organizational use of new technologies;
B) Cost on a new technology is the most important factor that influences users acceptance of it;
C) In the use of a group support system, expert users have the advantage of being more familiar with the field, hence they are more ready to adopt recommendations from the system that are different from their own knowledge;
D) As long as a new technology is well accepted in one country, it will be accepted by potential users in other countries without any problem;
E) Understanding TAM can help enhance organization members' acceptance of new technologies and consequently improve the payoff in IT investment.

Question 44

Which of the following interface design can help enhance a customer's trust with an online transaction?

A) a pop-up dialog box that alerts the user when he/she is about to enter or leave a secure transaction environment
B) a flash movie that introduces available services on the Web site
C) a search box that enables the customer to quickly find the product(s) he/she wants
D) a catalog that shows pictures of all products on the Web site
E) a survey requesting feedback from the customer

Question 45

Which of the following appropriately described the relationship between time or site characteristics and the trustworthiness of a Web site?

A) A customer's trust with a Web site evolves from trustworthiness to chaos;
B) Effective navigation is an important site characteristic that can affect a Web site's trustworthiness;
C) Cost for obtaining services or products from a Web site can significantly affect the Web site's trustworthiness;
D) Variety of available services or products from a Web site is also a factor that can influence the Web site's trustworthiness significantly;
E) A Web site characteristic that plays an important role on the site's trustworthiness is the text size shown on its pages.

Question 46

Which of the following could be a reason that a consumer has trust with an online vendor?

A) The consumer believes that the vendor offers the best price for the merchandise he/she wants to purchase;
B) The consumer believes that the vendor has the largest variety of the merchandise he/she wants to purchase;
C) The consumer believes that the vendor has nothing to gain by cheating;
D) The consumer likes the fancy design of the transaction interface
E) The consumer finally found an outdated part for his/her washer that he/she has been searched for a long time.

Question 47

In the online shopping context, which of the following statements about the relationship between trust and culture is appropriate?

A) If an online vendor successfully demonstrates its trustworthiness in a country, it will not have any problem in obtaining trust from customers in other countries;
B) Collectivists rely on information about actual cases while they develop trust with an online vendor;
C) Collectivists are expected to engage in calculative processes to form trust;
D) Individualists are usually characterized by a utilitarian perspective in developing their trust;
E) Individualists usually engage in transference processes based on the recommendation of trustworthy friends.

Question 48

Beach's image theory of screening is developed to explain:

A) document processing behavior
B) collaborative behavior
C) law-breaking behavior
D) knowledge making behavior
E) decision making behavior

Question 49

According to Engel, Blackwell, and Miniard model of consumer decision process, consumers usually take five steps in the whole activity. If an online vendor provides the feature for comparing similar products in one Web page, this feature will facilitate which step in a consumer decision process?

A) need recognition
B) information search
C) alternative evaluation
D) purchase
E) post-purchase

Question 50

Which of the following examples about Web site design demonstrates an effort to facilitate the purchase step in a consumer decision process?

A) reminding consumer of needs on the basis of previous purchase history
B) providing tracking features for already-made purchases
C) adding a search feature on the Web site for quickly locating the desired products
D) providing secure payment method(s) for purchase transaction(s)
E) providing personalized comparison on details of the products that a consumer is interested in