Deck 16: Integrating Processes Along the Supply Chain

Question 1

A supply chain is the network of companies involved in:

A)Financing, designing, selling, and disposing of goods and services
B)Producing, financing, and marketing of goods and services
C)Enabling the purchasing, production, and logistics of parts, supplies, finished goods and services
D)Producing, buying, servicing, and disposing of goods and services
E)Designing, producing, selling and financing of goods and services

Answer 1

Enabling the purchasing, production, and logistics of parts, supplies, finished goods and services

Question 2

____________________ means sharing information, collaborating, and coordinating resources to jointly manage a process among supply chain members.

A)Supply chain environmental performance
B)Process Integration
C)The SCOR model
D)Supply chain production flexibility
E)Knowledge management solutions

Answer 2

Process Integration

Question 3

According to the textbook, a recent survey of human resource managers and business executives found _____________________ to be one of the most challenging activities to implement and sustain.

A)Supply chain environmental performance
B)Knowledge management solutions
C)The SCOR model
D)Supply chain production flexibility
E)Internal Process Integration

Answer 3

Internal Process Integration

Question 4

Supply chain process integration is difficult because it requires:

A)Proper training and preparedness
B)Willing and competent trading partners
C)Compatible information systems
D)Trust among trading partners
E)All of these

Question 5

Benefits of collaboration and information sharing between companies in a supply chain can be:

A)Reduced supply chain costs
B)Greater flexibility to respond to market changes
C)Better utilization of resources
D)Higher quality levels
E)All of these

Question 6

An activity associated to customer relationship management process is:

A)Design distribution network to deliver goods on-time
B)Tailor goods and services to meet the needs of customer groups
C)Design manufacturing processes to create goods that customers want
D)Design and implement customer response procedures
E)Develop cross-functional product teams, that includes customers and suppliers

Question 7

Customer service management is:

A)Create and maintain customer relationship
B)Manage product returns and disposal
C)Balance customer requirements with supply chain capabilities
D)Satisfy customer orders
E)Interact with customers to maintain customer satisfaction effectively

Question 8

An activity associated to customer service management process is:

A)Identify and categorize key customers
B)Design manufacturing processes to create goods that customers want
C)Establish formal relationships with key suppliers
D)Design and implement customer response procedures
E)Develop cross-functional product teams, that includes customers and suppliers

Question 9

An activity associated to demand management process is:

A)Identify and categorize key customers
B)Design manufacturing processes to create goods that customers want
C)Forecast demand
D)Design and implement customer response procedures
E)Develop cross-functional product teams, that includes customers and suppliers

Question 10

Order fulfillment is:

A)Make goods to satisfy target markets
B)Develop new products frequently and get them to market effectively
C)Interact with customers to maintain customer satisfaction
D)Satisfy customer orders
E)Create and maintain customer relationship

Question 11

An activity associated to manufacturing flow management process is:

A)Design distribution network to deliver goods on-time
B)Design manufacturing processes to create goods that customers want
C)Tailor goods and services to meet the needs of customer groups
D)Design and implement customer response procedures
E)Develop cross-functional product teams, that includes customers and suppliers

Question 12

An activity associated to supplier relationship management process is:

A)Design distribution network to deliver goods on-time
B)Manage product and service agreements with customers
C)Tailor goods and services to meet the needs of customer groups
D)Design and implement customer response procedures
E)Establish formal relationships with key suppliers

Question 13

An activity associated to returns management process is:

A)Design distribution network to deliver goods on-time
B)Manage product and service agreements with customers
C)Develop guidelines for returns and disposal
D)Design and implement customer response procedures
E)Forecast demand

Question 14

____________________, a supply chain performance measure, informs a company of the costs to process orders, purchase materials, purchase energy, comply with environmental regulations, manage inventories and returns, and manage supply chain finance, planning, and information systems.

A)Supply chain e-business performance
B)Supply chain cash-to-cash cycle time
C)Supply chain delivery performance
D)Supply chain perfect order fulfillment performance
E)Total supply chain management costs

Question 15

____________________, a supply chain performance measure, captures the average number of days between paying for raw materials and getting paid for product, for the supply chain trading partners.

A)Supply chain e-business performance
B)Supply chain cash-to-cash cycle time
C)Supply chain delivery performance
D)Supply chain perfect order fulfillment performance
E)Total supply chain management costs

Question 16

____________________ represents the average time required for supply chain members to provide an unplanned, sustainable 20 percent increase in production

A)Supply chain environmental performance
B)Process Integration
C)The SCOR Model
D)Supply chain production flexibility
E)Knowledge management solutions

Question 17

Supply chain environmental performance, supply chain performance measure, captures:

A)The percentage of supply chain trading partners that have become ISO 14000 certified
B)the percentage of supply chain trading partners that have created a director of environmental sustainability
C)the average percentage of environmental goals met
D)the average percentage of carbon footprints that have been offset by sound environmental practices.
E)All of these

Question 18

Which supply chain performance measure is quickly becoming the standard for delivery performance and represents a significant source of competitive advantage for top-performing supply chains?

A)Supply chain e-business performance
B)Supply chain cash-to-cash cycle time
C)Supply chain delivery performance
D)Supply chain perfect order fulfillment performance
E)Supply chain environmental performance

Question 19

According to the textbook, what is the average production flexibility for best-in-class supply chains?

A)one to two weeks
B)two to three weeks
C)less than one week
D)three to four weeks
E)more than a month

Question 20

____________________ helps to integrate the operations of supply chain members by linking the delivery operations of the seller to the sourcing operations of the buyer.

A)Supply chain environmental performance
B)Internal process integration
C)The SCOR model
D)Supply chain production flexibility
E)Knowledge management solutions

Question 21

According to the textbook, which of the following process category was added in the SCOR model's 11th revision in 2013?

A)Make
B)Plan
C)Enable
D)Return
E)Source

Question 22

The PLAN process category of the SCOR model includes:

A)Demand and supply planning which includes balancing resources with requirements
B)Establishing/communicating plans for the supply chain
C)Managing supply chain performance
D)Managing data collection, inventories, capital assets, transportation, and regulatory requirements
E)All of these

Question 23

The SOURCE process category of the SCOR model includes:

A)Sourcing products including scheduling deliveries, receiving, verifying and transferring product
B)Authorizing supplier payments
C)Identifying and selecting suppliers and assessing supplier performance
D)Managing incoming inventories, and supplier agreements
E)All of these

Question 24

The _______________ process category involves production execution that includes scheduling production activities, producing, testing, packaging, and releasing product for delivery.

A)Make
B)Plan
C)Enable
D)Return
E)Source

Question 25

The DELIVER process category of the SCOR model includes:

A)Order, warehouse, and transportation management for all products including all ordering steps from order inquiries and quotes to routing shipments and selecting carriers
B)Warehouse management from receiving and picking to loading and shipping product
C)Invoicing customers
D)Managing finished product inventories and import/export requirements
E)All of these

Question 26

The RETURN process category of the SCOR model includes:

A)Returns of purchased materials to suppliers and receipt of finished goods returns from customers, including authorizing and scheduling returns
B)Receiving, verifying, and disposition of defective or excess products
C)Return replacement or credit
D)Managing return inventories
E)All of these

Question 27

According to the textbook, which of the following process category support the design and management of the planning and execution processes of supply chains?

A)Make
B)Plan
C)Enable
D)Return
E)Source

Question 28

____________________ are the Internet applications that enable real-time collaboration and flow of information between supply chain partners, the ability to "see" into suppliers' and customers' operations, collect supply chain data, and make faster decisions.

A)Supply chain environmental performance
B)Internal process integration
C)The SCOR model
D)Supply chain production flexibility
E)Knowledge management solutions

Question 29

Supply chain communication and Internet technologies support which of these activities with a high level of security?

A)The flow of goods and information between companies
B)The negotiation and execution of contracts
C)The management of supply and demand problems
D)Making/executing orders and the handling of financial settlements
E)All of these

Question 30

Failure to see the big picture and acting only with regards to the firm itself indicates which obstacle to process integration?

A)Lack of knowledge
B)Lack of information visibility
C)Lack of trust
D)Silo Mentatlity
E)None of these

Question 31

Unwillingness to share information due to a fear that the other party will take an unfair advantage or use the information unethically indicates which obstacle to process integration?

A)Lack of knowledge
B)Lack of information visibility
C)Lack of trust
D)Silo Mentatlity
E)None of these

Question 32

Lack of process skills or knowledge regarding the long term benefits of supply chain management indicates which obstacle to process integration?

A)Lack of knowledge
B)Lack of information visibility
C)Lack of trust
D)Silo Mentatlity
E)None of these

Question 33

Using varying customer orders to create and update forecasts, production schedules, and purchase requirements represents which of these following activities that causes bullwhip effect?

A)Demand forecast accuracy
B)Order batching
C)Price fluctuations
D)Rationing and shortage gaming
E)None of these

Question 34

Ordering large quantities of goods from suppliers on an infrequent basis to reduce order and transportation costs represents which of these following activities that causes bullwhip effect?

A)Demand forecast accuracy
B)Order batching
C)Price fluctuations
D)Rationing and shortage gaming
E)None of these

Question 35

Offering price discounts to buyers, causing erratic buying patterns which of these following activities that causes bullwhip effect?

A)Demand forecast accuracy
B)Order batching
C)Price fluctutaions
D)Rationing and shortage gaming
E)None of these

Question 36

Allocating short product supplies to buyers, causing buyers to increase future orders beyond what they really need represents which of these following activities that causes bullwhip effect?

A)Demand forecast accuracy
B)Order batching
C)Price fluctuations
D)Rationing and shortage gaming
E)None of these

Question 37

If all point-of-sale data is made available to the upstream suppliers, which of the following activities that causes bullwhip effect will be reduced?

A)Demand forecast accuracy
B)Order batching
C)Price fluctuations
D)Rationing and shortage gaming
E)None of these

Question 38

More frequent and smaller order sides will reduce which of the following activities that causes bullwhip effect?

A)Demand forecast accuracy
B)Order batching
C)Price fluctuations
D)Rationing and shortage gaming
E)None of these

Question 39

Eliminating occasional price discounting among the supply chain's members, and instead using an everyday low pricing (EDLP) strategy will reduce which of the following activities that causes bullwhip effect?

A)Demand forecast accuracy
B)Order batching
C)Price fluctuations
D)Rationing and shortage gaming
E)None of these

Question 40

If sellers allocate short supplies based on the demand histories of its customers, which of the following activities that causes bullwhip effect?

A)Demand forecast accuracy
B)Order batching
C)Price fluctuations
D)Rationing and shortage gaming
E)None of these

Question 41

Stockpiling, that can be costly and is a stopgap alternative, represents which risk management activity to reduce supply chain risk?

A)Develop a formal risk management system
B)Utilize a supply chain IT system
C)Increase safety stocks and forward buying
D)Identify backup suppliers and logistics services
E)Diversify the supply base

Question 42

Emergency sourcing, that requires additional time and relationship building, represents which risk management activity to reduce supply chain risk?

A)Develop a formal risk management system
B)Utilize a supply chain IT system
C)Increase safety stocks and forward buying
D)Identify backup suppliers and logistics services
E)Diversify the supply base