Deck 23: Functional Processes, Applications, and Systems

Question 1

Which of the following is a function of the customer management module of sales and marketing application?

A) tracking product interests
B) recording individual sales projections
C) tracking variances over time
D) assessing market segments

Answer 1

A

Question 2

Which of the following includes the planning of materials,personnel,and machinery used in the manufacturing process?

A) materials requirement planning
B) materials resource planning
C) master production schedule
D) manufacturing resource planning

Answer 2

D

Question 3

The sales lead-tracking business process is an example of functional business processes.

Answer 3

True

Question 4

________ applications facilitate the production of goods.

A) Manufacturing
B) Forecasting
C) Order entry
D) Product-management

Question 5

Manufacturing applications encompass ________.

A) allocating inventory to raw materials
B) entering order for processing
C) assessing product success in market segments
D) tracking orders and fulfillment

Question 6

Functional business processes support a single organizational function.

Question 7

________ is an application that plans the need for materials and inventories of materials used in the manufacturing process.

A) Enterprise resource planning
B) Facilities requirement planning
C) Materials requirements planning
D) Materials delivery planning

Question 8

Which of the following applications can be used to obtain additional sales from existing customers?

A) customer-management applications
B) product-management applications
C) brand-management applications
D) inventory applications

Question 9

Which of the following is a function of accounting applications?

A) validating payment method
B) managing retained earnings
C) creating and maintaining bill of materials
D) verifying customer credit

Question 10

The ________ policy seeks to have production inputs delivered to the manufacturing site just as they are needed.

A) BOM
B) JIT
C) MPS
D) MRP

Question 11

Which of the following is a function of sales applications?

A) managing the customers
B) managing retained earnings
C) verifying customer credit
D) validating payment methods

Question 12

Which of the following is a function of human resources applications?

A) performance evaluation
B) maintaining credit status
C) tracking product interests
D) maintaining history of contacts

Question 13

Which of the following is an example of a functional process?

A) enterprise resource planning
B) enterprise feedback management
C) sales process management
D) product life cycle management

Question 14

Which of the following is referred to as MRP II?

A) manufacturing resource planning
B) materials requirements planning
C) materials resource planning
D) manufacturing requirements planning

Question 15

Which of the following is a function of operations applications?

A) tracking the order through fulfillment
B) creating and maintaining bill of materials
C) recording individual sales projections
D) tracking product interests of customers

Question 16

________ applications record lead data and product interests and keep records of customer contacts.

A) Lead-generation
B) Lead-tracking
C) Prospect-generation
D) Product-tracking

Question 17

Which of the following is a function of the order entry module of operations application?

A) tracking order through fulfillment
B) recording payment method
C) controlling inventory
D) informing customers of order status

Question 18

Prospect-generation applications are also known as lead-tracking applications.

Question 19

The cost accounting module of accounting application ________.

A) determines, for internal users, how much it costs the company to provide specific products or services
B) keeps records and reports financial results to investors, creditors, and other external users
C) assists management in quantifying goals for revenues and expenses; tracks progress toward meeting those goals
D) manages retained earnings, dividends payments, and long-term financing (equity offerings and borrowing)

Question 20

A computer program that supports or automates the major activities in a functional process is referred to as ________.

A) functional application
B) application software
C) departmental application
D) divisional software

Question 21

Master production schedule is a plan for producing products.

Question 22

The most common functional applications in marketing are product and brand management applications.

Question 23

Inventory applications are a part of manufacturing applications.

Question 24

Applications such as lead-tracking applications are information systems.

Question 25

Compensation activities support retirement plans,company stock purchases,and stock options and grants.

Question 26

What are the functions of modern human resources (HR)applications? How do they differ from first-era HR applications?

Question 27

Master production schedule (MPS)is an example of the pull manufacturing process.

Question 28

What are functional processes and functional applications?

Question 29

Just-in-time (JIT)inventory policy is adopted by companies that view inventories as assets.

Question 30

What are the major functions of accounting applications?

Question 31

Operations applications are particularly prominent for non-manufacturers such as wholesalers and retailers.

Question 32

Explain the major functions of sales and marketing applications.

Question 33

Explain just-in-time (JIT)inventory policy.

Question 34

Employee assessment includes the publication of standard job and skill descriptions as well as support for employee performance evaluations.

Question 35

Materials requirements planning is referred to as MRP II.

Question 36

Order entry and order management are associated with manufacturing applications.

Question 37

All companies view inventories primarily as assets.

Question 38

Managing customers is not a function of sales process applications.

Question 39

A bill of materials (BOM)refers to the total budget of manufacturing a specific product.

Question 40

Accounts receivable includes not just recording the receivables and the payments against receivables,but also the features to reconcile payments against purchases.