Deck 8: Development and Implementation of Training

Question 1

An ice breaker is

A)A useful way of starting training.
B)Only of value if training is going to last more than one day.
C)Something you do only when trainees do not already know each other;it breaks the ice.
D)The most junior trainer who is in charge of refreshments.

Answer 1

A

Question 2

Which of the following KSAs should a trainer have?

A)Organization skills
B)Interpersonal skills
C)High level of self-efficacy
D)All of the above

Answer 2

D

Question 3

A _____ is the "first test" of new material designed to be in a training program.

A)Pilot program
B)Dry run
C)Development
D)Primary run

Answer 3

B

Question 4

Which of the following statements regarding OJT trainers is true?

A)OJT trainers must be currently doing the job to be effective.
B)OJT trainers must be motivated to be trainers.
C) OJT trainers must be the most competent and highest performers.
D) OJT trainers do not need to understand training how to train,just how to do the job effectively.

Question 5

Which of the following statements is true?

A)All the information (exercises,etc.)to be used in training should be in the trainees' training manual,and handed to trainees at the start of training.
B) A training room should have large windows so as to let in lots of natural light.
C)The best seating arrangement for effective training is the U-shape.
D) Off-site training is useful when trainees tend to have a lot of stress associated with going to work.

Question 6

Which of the following statements is true?

A)Spiral binding should be used for trainee manuals so the pages can be easily turned.
B)If possible,training should be conducted onsite so trainees can keep tabs on what is happening at work.
C)The ideal training room is square shaped.
D)Hardwood floors are ideal as they are easy to keep clean.

Question 7

Which of the following is NOT listed in the text as a way to obtain and maintain trainees' interest?

A)Listening and questioning
B)Use of nonverbal communication
C)Moving around while talking
D)Providing variety
E)All of the above are ways to obtain interest

Question 8

What is the least expensive and best alternative if you only have a few employees to be trained?

A)Hiring a consultant
B)Purchasing a pre?packaged program
C)Implementing and designing your own training program
D)Sending trainees to outside seminars
E)Waiting until you have enough employees who require training,then hiring a consultant

Question 9

The experiential learning model begins with

A)A lecturette.
B)Practice.
C)A shared experience.
D)None of the above.

Question 10

According to the text,the skill component of an effective trainer's KSAs is comprised of all BUT which of the following?

A)Interpersonal communication skills
B)Mechanical skills
C)Verbal skills
D)Platform skills
E)Organization skills

Question 11

Which of the following seating arrangements is most likely to induce two?way communication?

A)The classroom
B)The conference
C)The U?shape
D)The circle
E)All of the above

Question 12

Which of the following would be a characteristic of an ideal training room?

A)The colors of the walls should be bright and cheerful.
B)A rectangular room is preferred.
C)A room with no windows is preferable.
D)Hardwood floors are preferable.
E)None of the above.

Question 13

Which of the following are included in the "process" part of the implementation phase of the training model?

A)Pilot program
B)Dry run
C)Transfer of training
D)Both A & B

Question 14

The "process" for the developmental phase of the training model is

A)Instructional strategy.
B)Instructional methods.
C)Instructional equipment and material.
D)All of the above.

Question 15

Hiring a consultant for training might be an option if

A)The training is very specific.
B)The organization needs to get the training done as quickly as possible.
C)The consultant is an expert in a different industry.
D)Constant retraining will be needed.

Question 16

According to the text,the knowledge component of an effective trainer's KSAs is comprised of all BUT which of the following?

A)High level of self?efficacy
B)Organization
C)Adult learning process
D)Instructional methods
E)Subject matter

Question 17

A learning point is

A)A useful thing to start training with.
B)A piece of information required to be learned in order to meet a specific training objective.
C)A compilation of the learning objectives for a training program.
D)One of the outputs of the developmental phase of the training model.

Question 18

Which of the following seating arrangements is most conducive to switching back and forth between lecturettes and small group activities?

A)The classroom
B)The conference
C)The U?shape
D)The circle
E)Tables in a semicircle

Question 19

The most effective training method for changing attitudes is

A)Lecture/discussion.
B)Case study.
C)Role reversal role-play.
D)Behavior modeling.

Question 20

Which of the following is true of the icebreaker?

A)It should create energy for the rest of the training.
B)It should reduce trainee anxiety.
C)It should be related to the topic of training.
D)A & B above
E)All of the above.

Question 21

____In the "experiential learning model" the first step (the experience)corresponds to the first step (attention)of Gagne's 9 events of instruction.

Question 22

What is active listening and why is it necessary?

Question 23

____One way to deal with an angry trainee is to ask them to identify ways in which the training might help them.

Question 24

The experiential learning model,a process for using games and exercises in training,has _____steps.

A)Three
B)Four
C)Five
D)Eight

Question 25

Good listening skills require practice because

A)We tend to believe we know what a person is going to say and often interrupt.
B)We cannot process information fast enough so when someone is speaking too fast it is very difficult to comprehend what was said.
C)Our hearing is deteriorating because of the noise generated in big cities.
D)Both A & B.

Question 26

____Both use of consultants and outside seminars are alternatives to development of your own training program

Question 27

____The implementation phase of the training model has as its process both dry run and pilot program.

Question 28

____An ice breaker is a game or exercise that gets the trainees involved in meeting and talking with others in the training session.

Question 29

____Learning objectives should be sent to trainees before training and need not be dealt with at the training session as it takes up too much time.

Question 30

____Supervisory support is the most important factor for transfer of training.

Question 31

List and give a short explanation of three of the techniques discussed by the authors for maintaining interest in training.

Question 32

_____ are those "and uh," "like," "um" space fillers that are injected into speech.

A)Serendipitous
B)Capitulations
C)Deprecations
D)Dysfluencies

Question 33

____Telling trainees information which is not relevant to training (such as stories about your children)is referred to as dysfluencies.

Question 34

The difference between a dry run and a pilot program is

A)Trainees are at the pilot program to be trained.
B)The dry run is always the whole training program whereas the pilot does not have to be.
C)A pilot is a "first test" whereas the dry run is the "second test."
D)The main objective of the dry run is to provide trainees with relevant training whereas the pilot program is concerned only with the effectiveness of training.
E)All of the above.

Question 35

Which of the following statements is correct?

A)To convey a relaxed demeanor,the lecturer should sit behind a desk.
B)Starting a bit late on the first day of training in a multi-day training program is always a bad idea as it reinforces showing up late.
C)The trainer should always have on a suit and tie to portray his/her professionalism.
D)Talkative trainees are more of a problem than quiet trainees.

Question 36

Identify what Carl Rogers' active listening method involves.(Hint: there are three points identified in the text.)

Question 37

Which of the following statements regarding the quiet trainee is true?

A) For learning to take place the trainer must get the quiet trainee as involved and taking part in discussions as everyone else.
B) Working in groups will hamper the involvement/discussion by a quiet trainee.
C)Too much pressure on the quiet trainee to become involved could impact negatively on the quiet trainee's learning.
D)Quiet trainees should be left alone as involvement is not necessary for learning.

Question 38

____If you are training auto workers,it is a good idea for the trainer to dress in a business suit for credibility.

Question 39

In training,having a "comedian"

A)Is an advantage as he/she can generally lighten up the tone of training.
B)Is a curse because jokes tend to offend some.
C)Almost never happens so it is not worth discussing.
D)Is nothing to be concerned about.
E)Both A & B.

Question 40

Which of the following statements is true?

A)Trainers need to use a podium as much as possible to convey professionalism.
B)Use of your hands for gestures while talking detracts from the message.
C)Provide written instructions as well as verbal when possible to avoid misunderstandings.
D) A & C.
E) B & C.

Question 41

There are a number of ideas that should be considered when implementing training.Choose 3 of the following headings and provide what needs to be considered - Preparation,First impression,Start of training,The podium,and Communication tips.

Question 42

What is transfer of training and what are the factors that impact transfer of training?