Question 1

The most effective training method for changing attitudes is

Accepted Answer

A) Lecture/discussion. 
B) Case study. 
C) Role reversal role-play. 
D) Behavior modeling. 
A) Lecture/discussion. 
B) Case study. 
C) Role reversal role-play. 
D) Behavior modeling. C

Question 2

According to the text,the skill component of an effective trainer's KSAs is comprised of all BUT which of the following?

Accepted Answer

A) Interpersonal communication skills 
B) Mechanical skills 
C) Verbal skills 
D) Platform skills 
E) Organization skills 
A) Interpersonal communication skills 
B) Mechanical skills 
C) Verbal skills 
D) Platform skills 
E) Organization skills B

Question 3

List and give a short explanation of three of the techniques discussed by the authors for maintaining interest in training.

Accepted Answer

Tip: A complete answer should have three of the following techniques and explanations.
•Move around while talking get out from behind the podium.
•Use nonverbal communication keep eye contact,nod head,and use nonverbal behavior to convey enthusiasm.
•Get rid of dysfluencies uh,um,like.
•Provide variety provide breaks,activities.
•Exercises/Games an important part of adult training is to gain attention and create motivation.

Question 4

Which of the following statements is true?

Accepted Answer

A) Spiral binding should be used for trainee manuals so the pages can be easily turned. 
B) If possible,training should be conducted onsite so trainees can keep tabs on what is happening at work. 
C) The ideal training room is square shaped. 
D) Hardwood floors are ideal as they are easy to keep clean. 
A) Spiral binding should be used for trainee manuals so the pages can be easily turned. 
B) If possible,training should be conducted onsite so trainees can keep tabs on what is happening at work. 
C) The ideal training room is square shaped. 
D) Hardwood floors are ideal as they are easy to keep clean.

Question 5

Which of the following are included in the "process" part of the implementation phase of the training model?

Accepted Answer

A) Pilot program 
B) Dry run 
C) Transfer of training 
D) Both A & B 
A) Pilot program 
B) Dry run 
C) Transfer of training 
D) Both A & B

Question 6

In training,having a "comedian"

Accepted Answer

A) Is an advantage as he/she can generally lighten up the tone of training. 
B) Is a curse because jokes tend to offend some. 
C) Almost never happens so it is not worth discussing. 
D) Is nothing to be concerned about. 
E) Both A & B. 
A) Is an advantage as he/she can generally lighten up the tone of training. 
B) Is a curse because jokes tend to offend some. 
C) Almost never happens so it is not worth discussing. 
D) Is nothing to be concerned about. 
E) Both A & B.

Question 7

A learning point is

Accepted Answer

A) A useful thing to start training with. 
B) A piece of information required to be learned in order to meet a specific training objective. 
C) A compilation of the learning objectives for a training program. 
D) One of the outputs of the developmental phase of the training model. 
A) A useful thing to start training with. 
B) A piece of information required to be learned in order to meet a specific training objective. 
C) A compilation of the learning objectives for a training program. 
D) One of the outputs of the developmental phase of the training model.

Question 8

There are a number of ideas that should be considered when implementing training.Choose 3 of the following headings and provide what needs to be considered - Preparation,First impression,Start of training,The podium,and Communication tips.

Accepted Answer

The answers to this question a

Question 9

According to the text,the knowledge component of an effective trainer's KSAs is comprised of all BUT which of the following?

Accepted Answer

A) High level of self?efficacy 
B) Organization 
C) Adult learning process 
D) Instructional methods 
E) Subject matter 
A) High level of self?efficacy 
B) Organization 
C) Adult learning process 
D) Instructional methods 
E) Subject matter

Question 10

Which of the following statements is true?

Accepted Answer

A) Trainers need to use a podium as much as possible to convey professionalism. 
B) Use of your hands for gestures while talking detracts from the message. 
C) Provide written instructions as well as verbal when possible to avoid misunderstandings. 
D)  A & C. 
E)  B & C. 
A) Trainers need to use a podium as much as possible to convey professionalism. 
B) Use of your hands for gestures while talking detracts from the message. 
C) Provide written instructions as well as verbal when possible to avoid misunderstandings. 
D)  A & C. 
E)  B & C.

Question 11

Which of the following statements is correct?

Accepted Answer

A) To convey a relaxed demeanor,the lecturer should sit behind a desk. 
B) Starting a bit late on the first day of training in a multi-day training program is always a bad idea as it reinforces showing up late. 
C) The trainer should always have on a suit and tie to portray his/her professionalism. 
D) Talkative trainees are more of a problem than quiet trainees. 
A) To convey a relaxed demeanor,the lecturer should sit behind a desk. 
B) Starting a bit late on the first day of training in a multi-day training program is always a bad idea as it reinforces showing up late. 
C) The trainer should always have on a suit and tie to portray his/her professionalism. 
D) Talkative trainees are more of a problem than quiet trainees.

Question 12

An ice breaker is

Accepted Answer

A) A useful way of starting training. 
B) Only of value if training is going to last more than one day. 
C) Something you do only when trainees do not already know each other;it breaks the ice. 
D) The most junior trainer who is in charge of refreshments. 
A) A useful way of starting training. 
B) Only of value if training is going to last more than one day. 
C) Something you do only when trainees do not already know each other;it breaks the ice. 
D) The most junior trainer who is in charge of refreshments.

Question 13

Which of the following statements is true?

Accepted Answer

A) All the information (exercises,etc.)to be used in training should be in the trainees' training manual,and handed to trainees at the start of training. 
B)  A training room should have large windows so as to let in lots of natural light. 
C) The best seating arrangement for effective training is the U-shape. 
D)  Off-site training is useful when trainees tend to have a lot of stress associated with going to work. 
A) All the information (exercises,etc.)to be used in training should be in the trainees' training manual,and handed to trainees at the start of training. 
B)  A training room should have large windows so as to let in lots of natural light. 
C) The best seating arrangement for effective training is the U-shape. 
D)  Off-site training is useful when trainees tend to have a lot of stress associated with going to work.

Question 14

What is the least expensive and best alternative if you only have a few employees to be trained?

Accepted Answer

A) Hiring a consultant 
B) Purchasing a pre?packaged program 
C) Implementing and designing your own training program 
D) Sending trainees to outside seminars 
E) Waiting until you have enough employees who require training,then hiring a consultant 
A) Hiring a consultant 
B) Purchasing a pre?packaged program 
C) Implementing and designing your own training program 
D) Sending trainees to outside seminars 
E) Waiting until you have enough employees who require training,then hiring a consultant

Question 15

Which of the following statements regarding the quiet trainee is true?

Accepted Answer

A)  For learning to take place the trainer must get the quiet trainee as involved and taking part in discussions as everyone else. 
B)  Working in groups will hamper the involvement/discussion by a quiet trainee. 
C) Too much pressure on the quiet trainee to become involved could impact negatively on the quiet trainee's learning. 
D) Quiet trainees should be left alone as involvement is not necessary for learning. 
A)  For learning to take place the trainer must get the quiet trainee as involved and taking part in discussions as everyone else. 
B)  Working in groups will hamper the involvement/discussion by a quiet trainee. 
C) Too much pressure on the quiet trainee to become involved could impact negatively on the quiet trainee's learning. 
D) Quiet trainees should be left alone as involvement is not necessary for learning.

Question 16

Good listening skills require practice because

Accepted Answer

A) We tend to believe we know what a person is going to say and often interrupt. 
B) We cannot process information fast enough so when someone is speaking too fast it is very difficult to comprehend what was said. 
C) Our hearing is deteriorating because of the noise generated in big cities. 
D) Both A & B. 
A) We tend to believe we know what a person is going to say and often interrupt. 
B) We cannot process information fast enough so when someone is speaking too fast it is very difficult to comprehend what was said. 
C) Our hearing is deteriorating because of the noise generated in big cities. 
D) Both A & B.

Question 17

One way to deal with an angry trainee is to ask them to identify ways in which the training might help them.

Accepted Answer

A) True 
 B)False

Question 18

The difference between a dry run and a pilot program is

Accepted Answer

A) Trainees are at the pilot program to be trained. 
B) The dry run is always the whole training program whereas the pilot does not have to be. 
C) A pilot is a "first test" whereas the dry run is the "second test." 
D) The main objective of the dry run is to provide trainees with relevant training whereas the pilot program is concerned only with the effectiveness of training. 
E) All of the above. 
A) Trainees are at the pilot program to be trained. 
B) The dry run is always the whole training program whereas the pilot does not have to be. 
C) A pilot is a "first test" whereas the dry run is the "second test." 
D) The main objective of the dry run is to provide trainees with relevant training whereas the pilot program is concerned only with the effectiveness of training. 
E) All of the above.

Question 19

A _____ is the "first test" of new material designed to be in a training program.

Accepted Answer

A) Pilot program 
B) Dry run 
C) Development 
D) Primary run 
A) Pilot program 
B) Dry run 
C) Development 
D) Primary run

Question 20

Telling trainees information which is not relevant to training (such as stories about your children)is referred to as dysfluencies.

Accepted Answer

A) True 
 B)False

The most effective training method for changing attitudes is

According to the text,the skill component of an effective trainer's KSAs is comprised of all BUT which of the following?

List and give a short explanation of three of the techniques discussed by the authors for maintaining interest in training.

Which of the following statements is true?

Which of the following are included in the "process" part of the implementation phase of the training model?

In training,having a "comedian"

A learning point is

There are a number of ideas that should be considered when implementing training.Choose 3 of the following headings and provide what needs to be considered - Preparation,First impression,Start of training,The podium,and Communication tips.

According to the text,the knowledge component of an effective trainer's KSAs is comprised of all BUT which of the following?

Which of the following statements is true?

Which of the following statements is correct?

An ice breaker is

Which of the following statements is true?

What is the least expensive and best alternative if you only have a few employees to be trained?

Which of the following statements regarding the quiet trainee is true?

Good listening skills require practice because

One way to deal with an angry trainee is to ask them to identify ways in which the training might help them.

The difference between a dry run and a pilot program is

A _____ is the "first test" of new material designed to be in a training program.

Telling trainees information which is not relevant to training (such as stories about your children)is referred to as dysfluencies.

Training in Organizations

Aligning Training With Strategy

Learning, motivation, and Performance

Needs Analysis

Training Design

Traditional Training Methods

Electronic Training Methods

Evaluation of Training

Key Areas of Organizational Training

Employee and Management Development

Filters

Exam 8: Development and Implementation of Training

The most effective training method for changing attitudes is

According to the text,the skill component of an effective trainer's KSAs is comprised of all BUT which of the following?

List and give a short explanation of three of the techniques discussed by the authors for maintaining interest in training.

Which of the following statements is true?

Which of the following are included in the "process" part of the implementation phase of the training model?

In training,having a "comedian"

A learning point is

There are a number of ideas that should be considered when implementing training.Choose 3 of the following headings and provide what needs to be considered - Preparation,First impression,Start of training,The podium,and Communication tips.

According to the text,the knowledge component of an effective trainer's KSAs is comprised of all BUT which of the following?

Which of the following statements is true?

Which of the following statements is correct?

An ice breaker is

Which of the following statements is true?

What is the least expensive and best alternative if you only have a few employees to be trained?

Which of the following statements regarding the quiet trainee is true?

Good listening skills require practice because

One way to deal with an angry trainee is to ask them to identify ways in which the training might help them.

The difference between a dry run and a pilot program is

A _____ is the "first test" of new material designed to be in a training program.

Telling trainees information which is not relevant to training (such as stories about your children)is referred to as dysfluencies.

Training in Organizations

Aligning Training With Strategy

Learning, motivation, and Performance

Needs Analysis

Training Design

Traditional Training Methods

Electronic Training Methods

Evaluation of Training

Key Areas of Organizational Training

Employee and Management Development

Filters