Deck 2: Collaboration, interpersonal Communication, and Business Etiquette

Question 1

To maintain harmony in a group,some team members may withhold unpopular opinions.This is known as what?

A)Collaboration
B)Non performance
C)Groupthink
D)Hidden agendas
E)Participative management

Answer 1

C
Explanation: C)Groupthink occurs when peer pressures cause individual team members to withhold contrary or unpopular opinions and to go along with decisions they don't really believe in. The result can be decisions that are worse than the choices the team members might have made individually.

Question 2

Activities that support incompatible goals to those of the group are referred to as what?

A)Groupthink
B)Participative management
C)Multitasking
D)Hidden agendas
E)Increased diversity of views

Answer 2

D
Explanation: D)Some team members may have a hidden agenda-private, counterproductive motives, such as a desire to take control of the group, to undermine someone else on the team, or to pursue an incompatible goal.

Question 3

When writing collaboratively,what should each team member focus on supporting?

A)Individual areas of expertise
B)Individual priorities
C)Team objectives
D)Organization and coherence
E)Writing styles and work habits

Answer 3

C
Explanation: C)To collaborate effectively, everyone involved must be flexible and open to other opinions, focusing on team objectives rather than on individual priorities. Most ideas can be expressed in many ways, so avoid the "my way is best" attitude when working with others.

Question 4

Which of the following is generally true when referring to groups?

A)Group meetings are costly in terms of time and coordination
B)Team members will work harder to support the goals of a group than individual projects
C)Group members are more accepting of contrary opinions
D)Groups are often ineffective
E)Groups have limited access to research data and other essential information

Question 5

A team is a group of two or more people with a shared mission and responsibility for a goal.

Question 6

Collaboration is best described as what?

A)Active listening
B)Groupthink
C)Clearly agreed upon agendas
D)Working together on complex challenges
E)Dependent on strong nonverbal communication skills

Question 7

Approximately what percentage of the U.S.workforce has positions that require collaboration as a core job responsibility?

A)20 percent
B)30 percent
C)40 percent
D)50 percent
E)60 percent

Question 8

Interpersonal communication skills will impact all areas except which?

A)Productive meetings
B)Active listening
C)Writing skills
D)Nonverbal communication
E)Business etiquette

Question 9

Discuss the advantages of working in teams,and identify and discuss tools to improve communication with team members.

Question 10

Which of the following is a disadvantage of working in a team?

A)Limited knowledge
B)Diversity of views
C)Limited acceptance of a solution
D)Lower performance levels
E)Cost

Question 11

Which of the following is a benefit of a successful team?

A)Diversity of views
B)Groupthink
C)Multiple agendas
D)Low cost
E)Limited peer pressure

Question 12

The two most common reasons cited for unsuccessful teamwork are a lack of trust and what?

A)Groupthink
B)Hidden agendas
C)Incompatible technology
D)Poor communication
E)Time

Question 13

Which of the following is not an aspect of interpersonal communication?

A)Productive meetings
B)Active listening
C)Clearly identifiable agendas
D)Nonverbal communication
E)Business etiquette

Question 14

When faced with potentially unpopular choices,having a team develop potential solutions and implementation methods can result in what?

A)Increased information
B)Increased acceptance
C)Higher performance levels
D)Lower costs
E)Hidden agendas

Question 15

Describe how conflict within a team can improve the performance of the team.

Question 16

When a collaborator is located off site,the most productive way of working with that person would be to require attendance at regularly scheduled meetings with the rest of the team.

Question 17

Which of the following is considered the most important factor in determining how well a team will perform?

A)A shared sense of purpose
B)The right mix of creative talent
C)Full engagement of team members
D)Strong communication skills
E)Clear objectives

Question 18

Participative management allows employees at any level of the organization to do what?

A)Solve long-term problems
B)Allow long-term problem solving teams to flourish
C)Allow effective virtual teams
D)Increase effectiveness of new member orientation
E)Create job security

Question 19

Which of the following is an advantage of collaborative writing?

A)Each member has to accomplish fewer tasks.
B)Each member has different expertise to contribute.
C)Each member can focus on accuracy and detail so no errors are missed.
D)Each member can rely on another member if their schedule gets busy.
E)Each member can change another members work to ensure unified ideas.

Question 20

Whether the interaction takes place online or in person,creating and fostering positive relationships with colleagues,customers,and others can make or break your career.

Question 21

In order to save time and frustration,what should be agreed upon before beginning a collaborative process?

A)Skill sets
B)Project goals
C)Leadership roles
D)Writing style
E)Due dates

Question 22

Which of the following improve response times and collaboration efforts when using mobile collaboration?

A)Clouds
B)Intranets
C)Fixed-web collaboration systems
D)Social intranets
E)Unified communication

Question 23

Today's mobile systems can do virtually everything fixed-web collaboration systems can do.

Question 24

To ensure all members actively participate in a meeting,what should a leader do?

A)Tweet questions about the topic
B)Ask for opinions from nonparticipants
C)Follow Robert's Rules of Order
D)Explain areas of knowledge to the group
E)Distribute an agenda ahead of time

Question 25

When one or more writer can change the document text of a group member,what type of software tool is more likely being used?

A)Adobe Acrobat
B)PDF file
C)Spell check
D)Change tracking
E)Commenting

Question 26

Which of the following is the generic name for software that helps organize and control website content for groups?

A)Enterprise systems
B)Workflow systems
C)Cloud management systems
D)Content management systems
E)Intranet systems

Question 27

Groupware allows users to work on documents simultaneously and connect using social networking tools.

Question 28

Websites that are accessible only to employees and select parties external to the organization are known as what?

A)Clouds
B)Extranets
C)Intranets
D)Wikis
E)On demand

Question 29

When planning a meeting,the leader should do which of the following?

A)Set and share the agenda
B)Keep the meeting on track
C)Follow agreed upon rules
D)Encourage participation
E)Close effectively

Question 30

One advantage of virtual meetings is what?

A)Less time spent in actual meetings
B)Opportunity for hardware and software upgrades
C)The ability to multitask during the meeting
D)Increased access to a wider pool of expertise
E)Ability to limit those who are in attendance

Question 31

Identify eight ways to ensure successful collaboration.

Question 32

When recording meeting minutes,which of the following would be most helpful for attendees?

A)A list of those who were invited but didn't attend
B)A list of comments from each participant
C)All major decisions reached
D)Discussion points
E)A list of those who attended

Question 33

Websites that are accessible only to employees are what type of systems?

A)Clouds
B)Extranets
C)Intranets
D)Wikis
E)On demand

Question 34

Which of the following is the least beneficial aspect of holding meetings?

A)Social interaction
B)Team building
C)Low cost
D)Problem solving
E)Idea development

Question 35

Technologies that allow people to share files,review message threads,and work on documents simultaneously are known as what?

A)Virtual offices
B)Shared workspace
C)Cloud computing
D)Social intranets
E)Collaboration platforms

Question 36

The goal when giving feedback should focus on the outcomes of the communication.This type of feedback is often called what?

A)Constructive feedback
B)Destructive feedback
C)Criticism
D)Collaboration
E)Unified communication

Question 37

When providing feedback,focusing comments on the message,not the person who created it,is an example of what?

A)Verifying understanding
B)Keeping feedback impersonal
C)Being specific
D)Focusing on controllable behavior
E)Discussing improvements rather than flaws

Question 38

Describe how a content management system could be used effectively for groups who work in different locations.

Question 39

Which of the following is least helpful to effective collaborative writing?

A)Selecting collaborators carefully
B)Establishing clear processes
C)Agreeing on project goals before you start
D)Taking time to bond before starting the collaboration
E)Writing as a group

Question 40

When writing collaboratively,it is often more effective to writing as a group,ensuring all collaborators are following the same format.

Question 41

Which of the following is an advantage of virtual meetings?

A)There is more opportunity for visual data.
B)Nonverbal communication skills are easier to read.
C)Participants are more engaged in the topic.
D)Participants can collaborate in real time.
E)Less planning is needed.

Question 42

During which phase of the listening process will the listener's culture pose the biggest challenge?

A)Receiving
B)Decoding
C)Remembering
D)Evaluating
E)Responding

Question 43

Which of the following is considered one of the most common barriers to effective listening?

A)Misinterpretation
B)Passive listening
C)Selective perception
D)Defensive listening
E)Selective listening

Question 44

When minimizing potential barriers to successful listening,which of the following factors is least often in the control of the listener?

A)Interruptions
B)Multitasking
C)Phone reception
D)Distractions
E)Checking mobile devices

Question 45

At the end of a meeting,decisions and actions to be taken should be summarized and participants should understand and agree on the outcomes.

Question 46

Realistic conferences in which participants thousands of miles apart almost seem to be in the same room is an example of what?

A)Instant messaging
B)Webinars
C)Virtual whiteboards
D)Idea campaigns
E)Telepresence

Question 47

Formal meetings often use parliamentary procedures to maintain order in the decision making process.

Question 48

Telepresence is one of the simplest forms of virtual meeting.

Question 49

People typically listen at no better than what efficiency rate?

A)10 percent
B)25 percent
C)48 percent
D)50 percent
E)68 percent

Question 50

During which stage of the listening process does the listener analyze the quality of the information?

A)Receiving
B)Decoding
C)Remembering
D)Evaluating
E)Responding

Question 51

The primary goal of content listening is to what?

A)To understand and retain information
B)To understand the logic of the argument
C)To determine the speakers intentions and motives
D)To understand the speakers feeling
E)To verify key points and look for a summary of a message

Question 52

When allowing a speaker to release emotions that result in a calm and clear approach to the subject,what type of listening is being engaged in?

A)Content
B)Critical
C)Empathic
D)Active
E)Effective

Question 53

When eliminating filters and biases to understand what a speaker is saying requires what type of listening skill?

A)Content
B)Critical
C)Empathic
D)Active
E)Effective

Question 54

When listening for the strength of the evidence,what type of listening is being engaged in?

A)Content
B)Critical
C)Active
D)Empathic
E)Effective

Question 55

When a listener molds a message to their own ideas,they are using what type of skill?

A)Selective listening
B)Defensive listening
C)Selective perception
D)Passive listening
E)Multitasking

Question 56

When setting up a meeting,anyone who might have insight on the issue should be invited to the meeting.

Question 57

What percentage of top executives say that listening is the most important skill in getting things done in the workplace?

A)40 percent
B)50 percent
C)60 percent
D)70 percent
E)80 percent

Question 58

Tuning out information that does not support one's core belief system is an example of what?

A)Misinterpretation
B)Passive listening
C)Selective perception
D)Defensive listening
E)Selective listening

Question 59

If a firm wanted to conduct a training session for employees at multiple facilities simultaneously,what type of meeting tool should be used?

A)Conference calls
B)Virtual whiteboards
C)Webinars
D)Idea campaigns
E)Telepresence

Question 60

Discuss the steps in setting up a team meeting.

Question 61

When a coworker from Japan makes little to no eye contact with you during a conversation,what can you infer?

A)The Japanese coworker is untrustworthy.
B)The Japanese coworker is being polite.
C)The Japanese coworker does not like you.
D)The Japanese coworker is rude.
E)The Japanese coworker is bored or disinterested.

Question 62

During a small group meeting,where will coworkers find most of the meaning of the message?

A)Most of the meaning will come from the words spoken.
B)Most of the meaning will come from the accuracy of the handouts.
C)Most of the meaning will come from nonverbal cues.
D)Most of the meaning will come from the list of those invited to the meeting.
E)Most of the meaning will come from the visual aids such as PowerPoints.

Question 63

Listening is a type of nonverbal communication.

Question 64

Placing a hand on a coworkers shoulder while discussing a project could be understood as a nonverbal signal for what?

A)Confusion
B)Empathy
C)Teamwork
D)Control
E)Friendliness

Question 65

In terms of phone use,good etiquette suggests which of the following as being most important?

A)Speaking softly so others in the work space are not disturbed
B)Don't waste time identifying yourself-it is no longer necessary with caller I.D.
C)Allow calls to go to voicemail whenever possible to keep a record of calls
D)Identify yourself when answering the phone before asking how you can be of help
E)Using voice mail instead of other means for messaging

Question 66

Touch is a nonverbal communication method that varies from culture to culture.When working in the U.S.,what might the best practice be regarding touching others in the workplace?

A)Only use touch to convey warmth.
B)Only use touch to offer congratulatory wishes.
C)Only use touch with same-sex coworkers.
D)Only use touch with those of the same cultural background.
E)When in doubt, don't touch.

Question 67

Being late for a meeting sends what type of nonverbal message to the group?

A)The message will vary based on the beliefs of the group.
B)The message will be that your time is more important than theirs.
C)The message will be that you are overworked and have too much to do.
D)There will not be any nonverbal message attached to being late for a meeting.
E)The message will be that the subject matter of the meeting is not important.

Question 68

Physical appearance is a nonverbal signal that can be controlled by the communicator.

Question 69

When nonverbal signals do not match the spoken word,what happens to the validity of the communication?

A)The communication is weakened.
B)The communication becomes irrelevant.
C)The communication becomes strengthened.
D)The communication takes on a whole new meaning.
E)The communication fails.

Question 70

The process of sending and receiving information without the use of written or spoken language is called what?

A)Listening
B)Selective perception
C)Nonverbal communication
D)Selective participation
E)Process communication

Question 71

When conducting a presentation,it is important to control the pace and pitch of your speaking voice to prevent what type of appearance?

A)The appearance of being unprepared
B)The appearance of being unconcerned
C)The appearance of being unfamiliar with materials
D)The appearance of being superior
E)The appearance of being nervous or fearful

Question 72

When leaving a voice mail,what information is least important for the recipient of the voice mail?

A)Reason for calling
B)Your name
C)Your phone number
D)Your email address
E)Best time to reach you

Question 73

Effective listening increases the level of trust between organizations and between individuals.

Question 74

All nonverbal signals mean the same thing,regardless of cultural background.

Question 75

To improve listening skills,one should ________.

A)Limit nonverbal feedback to the speaker
B)Listen with the same style regardless of the situation
C)Listen passively
D)Limit note taking so as not to be distracted
E)Mentally paraphrase key points

Question 76

The act of assigning a meaning to sounds based on your own values and beliefs is called decoding.

Question 77

When focusing on information and not speaking style,the listener is engaging in critical listening.

Question 78

As a junior member of an organization,how could you shape the nonverbal signals you send during a presentation to avoid the appearance of being "entry level" or "inexperienced"?

Question 79

Where is the listening process most likely to fail?

Question 80

Identify and discuss strategies for effective listening.