Question 1

Which of the following is an advantage of collaborative writing?

Accepted Answer

A) Each member has to accomplish fewer tasks. 
B) Each member has different expertise to contribute. 
C) Each member can focus on accuracy and detail so no errors are missed. 
D) Each member can rely on another member if their schedule gets busy. 
E) Each member can change another members work to ensure unified ideas. 
A) Each member has to accomplish fewer tasks. 
B) Each member has different expertise to contribute. 
C) Each member can focus on accuracy and detail so no errors are missed. 
D) Each member can rely on another member if their schedule gets busy. 
E) Each member can change another members work to ensure unified ideas. B

Question 2

All nonverbal signals mean the same thing,regardless of cultural background.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following is generally true when referring to groups?

Accepted Answer

A) Group meetings are costly in terms of time and coordination 
B) Team members will work harder to support the goals of a group than individual projects 
C) Group members are more accepting of contrary opinions 
D) Groups are often ineffective 
E) Groups have limited access to research data and other essential information 
A) Group meetings are costly in terms of time and coordination 
B) Team members will work harder to support the goals of a group than individual projects 
C) Group members are more accepting of contrary opinions 
D) Groups are often ineffective 
E) Groups have limited access to research data and other essential information A

Question 4

Because of the prevalence of instant messaging and emails,which of the following should be considered when writing a text or email for work?

Accepted Answer

A) Coworkers will understand jargon and acronyms. 
B) Emoticons will enhance the meaning of your message. 
C) Messages must be answered immediately. 
D) Spelling, punctuation and capitalization are important for professionalism. 
E) Spelling, punctuation and capitalization rules have changed and do not affect how others view your level of professionalism. 
A) Coworkers will understand jargon and acronyms. 
B) Emoticons will enhance the meaning of your message. 
C) Messages must be answered immediately. 
D) Spelling, punctuation and capitalization are important for professionalism. 
E) Spelling, punctuation and capitalization rules have changed and do not affect how others view your level of professionalism.

Question 5

When determining appropriate dress for the workplace,what should the underlying goal of the style of dress be?

Accepted Answer

A) Earning a reputation for your skills, not for what you wear 
B) Appearing casual and approachable 
C) Conforming to others 
D) Changing the attitude of those who are not as stylish 
E) Impressing customers and managers with your awareness of trends in the industry 
A) Earning a reputation for your skills, not for what you wear 
B) Appearing casual and approachable 
C) Conforming to others 
D) Changing the attitude of those who are not as stylish 
E) Impressing customers and managers with your awareness of trends in the industry

Question 6

The goal when giving feedback should focus on the outcomes of the communication.This type of feedback is often called what?

Accepted Answer

A) Constructive feedback 
B) Destructive feedback 
C) Criticism 
D) Collaboration 
E) Unified communication 
A) Constructive feedback 
B) Destructive feedback 
C) Criticism 
D) Collaboration 
E) Unified communication

Question 7

Approximately what percentage of the U.S.workforce has positions that require collaboration as a core job responsibility?

Accepted Answer

A) 20 percent 
B) 30 percent 
C) 40 percent 
D) 50 percent 
E) 60 percent 
A) 20 percent 
B) 30 percent 
C) 40 percent 
D) 50 percent 
E) 60 percent

Question 8

When minimizing potential barriers to successful listening,which of the following factors is least often in the control of the listener?

Accepted Answer

A) Interruptions 
B) Multitasking 
C) Phone reception 
D) Distractions 
E) Checking mobile devices 
A) Interruptions 
B) Multitasking 
C) Phone reception 
D) Distractions 
E) Checking mobile devices

Question 9

Discuss how personal appearance in the workplace conveys a sense of business etiquette.

Accepted Answer

Although it isn't always thought of as a

Question 10

Realistic conferences in which participants thousands of miles apart almost seem to be in the same room is an example of what?

Accepted Answer

A) Instant messaging 
B) Webinars 
C) Virtual whiteboards 
D) Idea campaigns 
E) Telepresence 
A) Instant messaging 
B) Webinars 
C) Virtual whiteboards 
D) Idea campaigns 
E) Telepresence

Question 11

The process of sending and receiving information without the use of written or spoken language is called what?

Accepted Answer

A) Listening 
B) Selective perception 
C) Nonverbal communication 
D) Selective participation 
E) Process communication 
A) Listening 
B) Selective perception 
C) Nonverbal communication 
D) Selective participation 
E) Process communication

Question 12

Participative management allows employees at any level of the organization to do what?

Accepted Answer

A) Solve long-term problems 
B) Allow long-term problem solving teams to flourish 
C) Allow effective virtual teams 
D) Increase effectiveness of new member orientation 
E) Create job security 
A) Solve long-term problems 
B) Allow long-term problem solving teams to flourish 
C) Allow effective virtual teams 
D) Increase effectiveness of new member orientation 
E) Create job security

Question 13

When leaving a voice mail,what information is least important for the recipient of the voice mail?

Accepted Answer

A) Reason for calling 
B) Your name 
C) Your phone number 
D) Your email address 
E) Best time to reach you 
A) Reason for calling 
B) Your name 
C) Your phone number 
D) Your email address 
E) Best time to reach you

Question 14

Websites that are accessible only to employees are what type of systems?

Accepted Answer

A) Clouds 
B) Extranets 
C) Intranets 
D) Wikis 
E) On demand 
A) Clouds 
B) Extranets 
C) Intranets 
D) Wikis 
E) On demand

Question 15

When conducting a meeting over a meal,which of the following would be the most appropriate topics of conversation?

Accepted Answer

A) Politics 
B) Wine knowledge 
C) Family 
D) Religion 
E) Use of technology 
A) Politics 
B) Wine knowledge 
C) Family 
D) Religion 
E) Use of technology

Question 16

Because business meetings that are conducted over meals are less formal,and often after regular work hours,it is appropriate to offer personal information over drinks.

Accepted Answer

A) True 
 B)False

Question 17

When providing feedback,focusing comments on the message,not the person who created it,is an example of what?

Accepted Answer

A) Verifying understanding 
B) Keeping feedback impersonal 
C) Being specific 
D) Focusing on controllable behavior 
E) Discussing improvements rather than flaws 
A) Verifying understanding 
B) Keeping feedback impersonal 
C) Being specific 
D) Focusing on controllable behavior 
E) Discussing improvements rather than flaws

Question 18

As a junior member of an organization,how could you shape the nonverbal signals you send during a presentation to avoid the appearance of being "entry level" or "inexperienced"?

Accepted Answer

A junior member of an organization shoul

Question 19

The two most common reasons cited for unsuccessful teamwork are a lack of trust and what?

Accepted Answer

A) Groupthink 
B) Hidden agendas 
C) Incompatible technology 
D) Poor communication 
E) Time 
A) Groupthink 
B) Hidden agendas 
C) Incompatible technology 
D) Poor communication 
E) Time

Question 20

Discuss the advantages of working in teams,and identify and discuss tools to improve communication with team members.

Accepted Answer

When teams are successful,they can impro

Which of the following is an advantage of collaborative writing?

All nonverbal signals mean the same thing,regardless of cultural background.

Which of the following is generally true when referring to groups?

Because of the prevalence of instant messaging and emails,which of the following should be considered when writing a text or email for work?

When determining appropriate dress for the workplace,what should the underlying goal of the style of dress be?

The goal when giving feedback should focus on the outcomes of the communication.This type of feedback is often called what?

Approximately what percentage of the U.S.workforce has positions that require collaboration as a core job responsibility?

When minimizing potential barriers to successful listening,which of the following factors is least often in the control of the listener?

Discuss how personal appearance in the workplace conveys a sense of business etiquette.

Realistic conferences in which participants thousands of miles apart almost seem to be in the same room is an example of what?

The process of sending and receiving information without the use of written or spoken language is called what?

Participative management allows employees at any level of the organization to do what?

When leaving a voice mail,what information is least important for the recipient of the voice mail?

Websites that are accessible only to employees are what type of systems?

When conducting a meeting over a meal,which of the following would be the most appropriate topics of conversation?

Because business meetings that are conducted over meals are less formal,and often after regular work hours,it is appropriate to offer personal information over drinks.

When providing feedback,focusing comments on the message,not the person who created it,is an example of what?

As a junior member of an organization,how could you shape the nonverbal signals you send during a presentation to avoid the appearance of being "entry level" or "inexperienced"?

The two most common reasons cited for unsuccessful teamwork are a lack of trust and what?

Discuss the advantages of working in teams,and identify and discuss tools to improve communication with team members.

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 2: Collaboration, interpersonal Communication, and Business Etiquette

Which of the following is an advantage of collaborative writing?

All nonverbal signals mean the same thing,regardless of cultural background.

Which of the following is generally true when referring to groups?

Because of the prevalence of instant messaging and emails,which of the following should be considered when writing a text or email for work?

When determining appropriate dress for the workplace,what should the underlying goal of the style of dress be?

The goal when giving feedback should focus on the outcomes of the communication.This type of feedback is often called what?

Approximately what percentage of the U.S.workforce has positions that require collaboration as a core job responsibility?

When minimizing potential barriers to successful listening,which of the following factors is least often in the control of the listener?

Discuss how personal appearance in the workplace conveys a sense of business etiquette.

Realistic conferences in which participants thousands of miles apart almost seem to be in the same room is an example of what?

The process of sending and receiving information without the use of written or spoken language is called what?

Participative management allows employees at any level of the organization to do what?

When leaving a voice mail,what information is least important for the recipient of the voice mail?

Websites that are accessible only to employees are what type of systems?

When conducting a meeting over a meal,which of the following would be the most appropriate topics of conversation?

Because business meetings that are conducted over meals are less formal,and often after regular work hours,it is appropriate to offer personal information over drinks.

When providing feedback,focusing comments on the message,not the person who created it,is an example of what?

As a junior member of an organization,how could you shape the nonverbal signals you send during a presentation to avoid the appearance of being "entry level" or "inexperienced"?

The two most common reasons cited for unsuccessful teamwork are a lack of trust and what?

Discuss the advantages of working in teams,and identify and discuss tools to improve communication with team members.

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters