Deck 14: Listening and Nonverbal Messages

Question 1

Listening should occur more often than speaking.

Answer 1

True

Question 2

Paraphrasing is repeating back to the speaker what he/she just said; this signals the message was received just as the speaker said it.

Answer 2

False

Question 3

Listeners use cautious listening when they want to concentrate on specific details rather than general concepts.

Answer 3

False

Question 4

A weak handshake communicates a negative message.

Question 5

Body language conveys immediate feedback to the sender of a message.

Question 6

A speaker should not display facial expressions because they may change the meaning of an oral message.

Question 7

A speaker's physical appearance can affect his/her credibility with the audience.

Question 8

Stimuli may be external or internal.

Question 9

Passive listening is a technique for improving understanding of what is being said by taking into account how something is said and the nonverbal and body language that accompanies what is being said.

Question 10

Nonverbal cues provide information that can either add to or detract from a message.

Question 11

Hearing and listening are different terms for the same physical process.

Question 12

Interpreting involves assigning meaning to both verbal and nonverbal cues.

Question 13

Our minds filter the contents of a message based on our experiences, age, knowledge, and emotions.

Question 14

During remembering, a message receiver assigns meaning to stimuli.

Question 15

Start formulating questions for the speaker while he/she is still speaking so you are organized and ready to speak when the speaker stops talking.

Question 16

To avoid interrupting a speaker, a listener should distinguish between a mid-thought pause and the end of a comment.

Question 17

A speaker cannot communicate an oral message without using nonverbal cues.

Question 18

Good listening skills can improve productivity.

Question 19

An individual may be unaware that he or she is transmitting a nonverbal message.

Question 20

Hearing involves understanding and retaining what has been said.

Question 21

Small-group or one-to-one presentations lend themselves best to nonverbal feedback.

Question 22

Name and explain the three modes of listening.

Question 23

One shortcoming of the scanning mode of listening is

A) it requires much energy.
B) there is no time to evaluate nonverbal cues.
C) there is no time to give feedback.
D) your mind may wander.

Question 24

The type of note taking that most enhances your listening effectiveness is

A) abbreviation.
B) keyword.
C) replication.
D) verbatim.

Question 25

Taking careful, detailed notes is important to helping remember what has been said.

Question 26

Jaycee and Michele have a weekly meeting to discuss staffing in the four restaurants they own.Jaycee always starts the meeting by telling Michele a joke.Today, though, there was no joke--just a negative comment about the weather.Michele's awareness of the change in Jaycee's behavior is called

A) benchmarking.
B) empathizing.
C) mirroring.
D) recalling.

Question 27

Identify and describe the five elements of listening.

Question 28

Which of the following is NOT a mode commonly used to listen to messages?

A) Careful listening
B) Cautious listening
C) Scanning
D) Skimming

Question 29

Which of the following is the best example of a mental distraction?

A) Hearing the children on the school playground through an open window
B) Listening to the two people next to you talking
C) Taking extensive notes
D) Thinking of a meeting at which you will be speaking in an hour

Question 30

Which of the following is NOT correct about nonverbal communication?

A) All managers view punctuality as being important.
B) Distance between communicators may vary with individuals from different cultures.
C) The importance of an employee may be communicated by his or her proximity to the manager.
D) The size of an office communicates a nonverbal message.

Question 31

Which of the following nonverbal behaviors is considered positive?

A) Leaning toward the person with whom you are conversing
B) Looking at your watch
C) Raising your eyebrows
D) Yawning

Question 32

Eye contact is

A) a signal to the speaker when to talk or finish.
B) a way of providing feedback to the speaker.
C) influenced by culture
D) All of the above

Question 33

When we interpret a message, why might the message we receive be different from the message the speaker intended?

Question 34

Which of the following is NOT a speech barrier to listening?

A) Dialects of a different language.
B) Highly technical vocabulary
C) Low volume voice
D) Unusual pronunciations

Question 35

A nonverbal message may be interpreted differently by individuals from different cultures.

Question 36

Which of the following is NOT a result of effective listening?

A) Build relationships
B) Conflict resolution
C) Fewer errors and less wasted time
D) Improved verbal skills

Question 37

Why is it important for a good listener to know the purpose of a message?

Question 38

During filtering, a listener tries to eliminate unwanted verbal and nonverbal stimuli.

Question 39

A listener engaged in skimming wants to remember concepts and details.

Question 40

Describe three barriers to effective listening.

Question 41

Why is it important for a listener to keep an open mind?

Question 42

Discuss the difference between hearing and listening.

Question 43

Discuss how body language communicates nonverbal messages.

Question 44

Discuss how nonverbal communication may be more important than verbal communication.

Question 45

Why is it important to analyze a speaker's total message?