Question 1

Stimuli may be external or internal.

Accepted Answer

A) True 
 B)False  True

Question 2

The type of note taking that most enhances your listening effectiveness is

Accepted Answer

A)  abbreviation. 
B)  keyword. 
C)  replication. 
D)  verbatim. 
A)  abbreviation. 
B)  keyword. 
C)  replication. 
D)  verbatim. B

Question 3

Paraphrasing is repeating back to the speaker what he/she just said; this signals the message was received just as the speaker said it.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following nonverbal behaviors is considered positive?

Accepted Answer

A)  Leaning toward the person with whom you are conversing 
B)  Looking at your watch 
C)  Raising your eyebrows 
D)  Yawning 
A)  Leaning toward the person with whom you are conversing 
B)  Looking at your watch 
C)  Raising your eyebrows 
D)  Yawning

Question 5

Discuss the difference between hearing and listening.

Accepted Answer

Hearing is a physiological process and l

Question 6

Small-group or one-to-one presentations lend themselves best to nonverbal feedback.

Accepted Answer

A) True 
 B)False

Question 7

Discuss how nonverbal communication may be more important than verbal communication.

Accepted Answer

A sender may be unaware that he or she i

Question 8

Which of the following is NOT a speech barrier to listening?

Accepted Answer

A)  Dialects of a different language. 
B)  Highly technical vocabulary 
C)  Low volume voice 
D)  Unusual pronunciations 
A)  Dialects of a different language. 
B)  Highly technical vocabulary 
C)  Low volume voice 
D)  Unusual pronunciations

Question 9

Jaycee and Michele have a weekly meeting to discuss staffing in the four restaurants they own.Jaycee always starts the meeting by telling Michele a joke.Today, though, there was no joke--just a negative comment about the weather.Michele's awareness of the change in Jaycee's behavior is called

Accepted Answer

A)  benchmarking. 
B)  empathizing. 
C)  mirroring. 
D)  recalling. 
A)  benchmarking. 
B)  empathizing. 
C)  mirroring. 
D)  recalling.

Question 10

Which of the following is the best example of a mental distraction?

Accepted Answer

A)  Hearing the children on the school playground through an open window 
B)  Listening to the two people next to you talking 
C)  Taking extensive notes 
D)  Thinking of a meeting at which you will be speaking in an hour 
A)  Hearing the children on the school playground through an open window 
B)  Listening to the two people next to you talking 
C)  Taking extensive notes 
D)  Thinking of a meeting at which you will be speaking in an hour

Question 11

Our minds filter the contents of a message based on our experiences, age, knowledge, and emotions.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is NOT correct about nonverbal communication?

Accepted Answer

A)  All managers view punctuality as being important. 
B)  Distance between communicators may vary with individuals from different cultures. 
C)  The importance of an employee may be communicated by his or her proximity to the manager. 
D)  The size of an office communicates a nonverbal message. 
A)  All managers view punctuality as being important. 
B)  Distance between communicators may vary with individuals from different cultures. 
C)  The importance of an employee may be communicated by his or her proximity to the manager. 
D)  The size of an office communicates a nonverbal message.

Question 13

To avoid interrupting a speaker, a listener should distinguish between a mid-thought pause and the end of a comment.

Accepted Answer

A) True 
 B)False

Question 14

Start formulating questions for the speaker while he/she is still speaking so you are organized and ready to speak when the speaker stops talking.

Accepted Answer

A) True 
 B)False

Question 15

When we interpret a message, why might the message we receive be different from the message the speaker intended?

Accepted Answer

The message received may not be the mess

Question 16

A nonverbal message may be interpreted differently by individuals from different cultures.

Accepted Answer

A) True 
 B)False

Question 17

Hearing involves understanding and retaining what has been said.

Accepted Answer

A) True 
 B)False

Question 18

Good listening skills can improve productivity.

Accepted Answer

A) True 
 B)False

Question 19

Discuss how body language communicates nonverbal messages.

Accepted Answer

Body language may be intentional or unin

Question 20

A weak handshake communicates a negative message.

Accepted Answer

A) True 
 B)False

Stimuli may be external or internal.

The type of note taking that most enhances your listening effectiveness is

Paraphrasing is repeating back to the speaker what he/she just said; this signals the message was received just as the speaker said it.

Which of the following nonverbal behaviors is considered positive?

Discuss the difference between hearing and listening.

Small-group or one-to-one presentations lend themselves best to nonverbal feedback.

Discuss how nonverbal communication may be more important than verbal communication.

Which of the following is NOT a speech barrier to listening?

Jaycee and Michele have a weekly meeting to discuss staffing in the four restaurants they own.Jaycee always starts the meeting by telling Michele a joke.Today, though, there was no joke--just a negative comment about the weather.Michele's awareness of the change in Jaycee's behavior is called

Which of the following is the best example of a mental distraction?

Our minds filter the contents of a message based on our experiences, age, knowledge, and emotions.

Which of the following is NOT correct about nonverbal communication?

To avoid interrupting a speaker, a listener should distinguish between a mid-thought pause and the end of a comment.

Start formulating questions for the speaker while he/she is still speaking so you are organized and ready to speak when the speaker stops talking.

When we interpret a message, why might the message we receive be different from the message the speaker intended?

A nonverbal message may be interpreted differently by individuals from different cultures.

Hearing involves understanding and retaining what has been said.

Good listening skills can improve productivity.

Discuss how body language communicates nonverbal messages.

A weak handshake communicates a negative message.

Business Communication Foundations

Multicultural and Global Communication

Technological, Legal, and Ethical Considerations

Principles of Business Communication

Print and Electronic Messages

Message Formats

Positive, Neutral, and Social Business Messages

Negative Messages

Persuasive Messages

Business Research and Report Writing

Proposals, Business Plans, and Special Reports

Visual Aids

Interpersonal Communication and Teamwork

Oral Communication Essentials

The Job Search and Resume

Employment Communication and Interviewing

Filters

Exam 14: Listening and Nonverbal Messages

Stimuli may be external or internal.

The type of note taking that most enhances your listening effectiveness is

Paraphrasing is repeating back to the speaker what he/she just said; this signals the message was received just as the speaker said it.

Which of the following nonverbal behaviors is considered positive?

Discuss the difference between hearing and listening.

Small-group or one-to-one presentations lend themselves best to nonverbal feedback.

Discuss how nonverbal communication may be more important than verbal communication.

Which of the following is NOT a speech barrier to listening?

Jaycee and Michele have a weekly meeting to discuss staffing in the four restaurants they own.Jaycee always starts the meeting by telling Michele a joke.Today, though, there was no joke--just a negative comment about the weather.Michele's awareness of the change in Jaycee's behavior is called

Which of the following is the best example of a mental distraction?

Our minds filter the contents of a message based on our experiences, age, knowledge, and emotions.

Which of the following is NOT correct about nonverbal communication?

To avoid interrupting a speaker, a listener should distinguish between a mid-thought pause and the end of a comment.

Start formulating questions for the speaker while he/she is still speaking so you are organized and ready to speak when the speaker stops talking.

When we interpret a message, why might the message we receive be different from the message the speaker intended?

A nonverbal message may be interpreted differently by individuals from different cultures.

Hearing involves understanding and retaining what has been said.

Good listening skills can improve productivity.

Discuss how body language communicates nonverbal messages.

A weak handshake communicates a negative message.

Business Communication Foundations

Multicultural and Global Communication

Technological, Legal, and Ethical Considerations

Principles of Business Communication

Print and Electronic Messages

Message Formats

Positive, Neutral, and Social Business Messages

Negative Messages

Persuasive Messages

Business Research and Report Writing

Proposals, Business Plans, and Special Reports

Visual Aids

Interpersonal Communication and Teamwork

Oral Communication Essentials

The Job Search and Resume

Employment Communication and Interviewing

Filters