Deck 6: Managing Change, innovation, and Entrepreneurship

Question 1

___________ is the alterations of existing work routines and strategies that affect the whole organization.

A)Organizational change
B)Incremental change
C)Structure change
D)Discontinuous change

Answer 1

A

Question 2

___________ is a significant breakthrough in technology that leads to design competition and a new technology cycle.

A)Strategic change
B)Discontinuous change
C)Technological change
D)Incremental change

Answer 2

B

Question 3

Which of the following companies is known to have a strong innovative culture?

A)McDonalds
B)FedEx
C)Google
D)Amazon

Answer 3

C

Question 4

Research in Motion (RIM)dominated the cell phone market for several years with their popular BlackBerry smart phone.Complacent,RIM did not feel the need to adapt to a changing cell phone market with the introduction of the Apple iPhone.Google later entered the cell phone market with their line of Android smart phones.Today,both Apple and Google dominate the market with 94% of the market share while RIM holds only 2.3% What caused RIM to lose their dominance of the cell phone market?

A)Blinded by greed
B)Complacency
C)Failure to take risk
D)Poor organizational management

Question 5

___________ is a way of thinking that generates new ideas that can lead to innovation.

A)Concentration
B)Creativity
C)Entrepreneurship
D)Innovative

Question 6

Online streaming and downloading of music have replaced the compact disc.Which of the following is this an example of?

A)The Environment
B)Technology cycles
C)Next generation
D)Innovation

Question 7

During discontinuous change one should manage innovation using ____________.

A)The generational change approach
B)The experimental approach
C)The compression approach
D)The trial approach

Question 8

The four-stage change process is ______________.

A)An ongoing process
B)A linear process
C)A singular cycle process
D)A forward motion process

Question 9

Sandy works for an office that has recently gained a new CEO.This new CEO has decided to re-write the employee handbook in order to totally reform the past methodologies.He believes this new strategy will revolutionize the company.He is managing change under ___________.

A)Discontinuous Change
B)Sudden Change
C)The Experimental Approach
D)The Compression Approach

Question 10

Two important types of innovation are _______________.

A)Technology and process
B)Product and people
C)Product and process
D)Process and people

Question 11

___________ is continual improvements which takes place within the existing technology cycle.

A)Strategic change
B)Discontinuous change
C)Technological change
D)Incremental change

Question 12

___________ is the implementation of a new idea.

A)Concentration
B)Creativity
C)Entrepreneurship
D)Innovative

Question 13

John is an owner of a franchise that produces custom signs and banners.Prior to the recession,the majority of John's business came in the form of walk in and repeat customers.After the recession,the amount of traffic to his shop dwindled and his business was suffering.John decided to hire an outside sales person to actively find new business rather than wait for new business to come to him.What type of change did John implement?

A)Strategy
B)Structure
C)Technology
D)People

Question 14

The four stages people tend to go through when facing change are ____________.

A)Denial,Resistance,Consideration,Acceptance
B)Questioning,Fighting,Hesitation,Acceptance
C)Resistance,Questioning,Consideration,Commitment
D)Denial,Resistance,Exploration,Commitment

Question 15

In 2007,Apple Inc.released the iPhone which was a breakthrough in the cell phone market.Today,competitors such as Samsung,Motorola,and HTC each have smartphones on the market that closely resemble the iPhone in both form and functionality.What form of change did the first iPhone demonstrate?

A)Technology
B)Incremental
C)Next Generation
D)Discontinuous

Question 16

The goal of the _____________________ is to lower cost and incrementally improve performance and functions of the existing dominant design.

A)Enhancement approach
B)Compression approach
C)Incremental change approach
D)Developmental approach

Question 17

What are the types of change that can occur in an organization?

A)Environment,technology cycles,and next generation
B)Incremental and discontinuous
C)Strategy,structure,technology,and people
D)Management,personnel,and policies

Question 18

Amazon developed and released the Kindle TV Set-Top Box to compete with both the Apple TV and Microsoft's Xbox One.Which force for change is being demonstrated?

A)Technology cycles
B)The environment
C)Next generation
D)Strategy

Question 19

In 2006,Microsoft released the Xbox 360 which was capable of playing older Xbox games.This is an example of:

A)Technology cycle
B)Next generation
C)Incremental Change
D)Discontinuous Change

Question 20

When implementing innovative changes,one face ______.

A)Adversity
B)Pushback
C)Risk
D)Objections

Question 21

David is discussing changes to the smoking policy at work.Though the company as a whole wants to execute a work environment that is smoking-free,over half of David's employees prefer to smoke during their lunch breaks in the break room.After many complaints about the new policy,David tries to appease these workers that want to smoke by redirecting them to smoke outside the building in designated smoking zones.How is David overcoming resistance with his staff?

A)by creating a win-win situation
B)by creating urgency
C)by clearly state why the change is needed and how it will affect employees
D)by developing a positive trust climate for change

Question 22

Sally was recently assigned to an important advertising campaign for WonderCorp's new project.She is usually the leader of cash operations and has not done any major advertising since she graduated three years ago.Sally is scared she might ruin the advertisement and create a bad name for the company.What is Sally's reason for resisting change?

A)Learning anxiety
B)Self-interest
C)Fear of loss
D)Uncertainty

Question 23

What is a major focus of resistance to change?

A)Work environment
B)Intensity
C)Beliefs
D)Employees

Question 24

You are upset that the company is implementing a new policy for swapping scheduled shifts.The new policy requires employees to send a 48-hour notice when swapping scheduled shifts,and waiting for supervisor approval before an actual swap can occur.You feel that the current policy in which employees can swap shifts at any time without supervisor approval is sufficient and that a change is not necessary.You feel that the new policy will become an inconvenience to both employees and supervisors causing inefficiency in scheduling.What it at the core of your resistance to change?

A)Uncertainty
B)Learning anxiety
C)Self-interest
D)Fear of loss

Question 25

A new policy at work requires Jason to stay later on Wednesdays to attend mandatory project meetings.Wednesdays are usually when Jason takes his daughter to soccer practice.Jason would rather have the project meetings earlier in the morning on Wednesdays or stay later on Thursdays so he can still make time for his daughter.What is Jason's reason for resisting change?

A)Learning anxiety
B)Self-interest
C)Fear of loss
D)Uncertainty

Question 26

Robert is a manager at RedBoard and has recently decided to take his team in a new direction.He wants to work on a new project while still continuing to develop current initiatives.Down the road,he believes this new product will add equity to the company in a new dimension,but he can not be certain of it will be successful.Robert is managing this change from a(n)_______________ standpoint.

A)Experimental approach
B)Discontinuous change
C)Compression approach
D)Trial approach

Question 27

___________________ is necessary in order to implement change.

A)Exploration
B)Commitment
C)Engagement
D)Communication

Question 28

Orchid Incorporated recently recognized that some changes needed to be implemented.Due to this realization,an entirely new training program has been developed and is ready for implementation.Continuing down the current path could be dangerous for the future of the company,but this drastic change will not be easy.The staff has had some trouble adjusting,but most agree that this is now the way things are.The stage of change being undergone here is ________________.

A)Experimentation
B)Exploration
C)Acceptance
D)Commitment

Question 29

Which of the major sources of resistance to change deals with what is important to us and pertains to right and wrong to help establish priorities?

A)Facts
B)Beliefs
C)Values
D)Attitudes

Question 30

The strategy of the ______________ is to continue to improve the existing technology as rapidly as possible,while still allowing the use of the old technology.

A)compression approach
B)generational change approach
C)next-generation approach
D)technology change approach

Question 31

Amanda has worked for Parks City Library for over ten years and has grown to love her job and her co-workers.Recently,there has been talk among the library workers that half of the existing workers will be transferred to the new library on the other side of town.Amanda is worried that Macy,her fellow worker of five years,will be one of the staff members moving to the new library.She hopes that both she and Macy will stay at the same library.What is Amanda's reason for resisting change?

A)Learning anxiety
B)Self-interest
C)Fear of loss
D)Uncertainty

Question 32

Mary is a new supervisor working with a pre-existing staff that has resisted many of the new policies she has put into place.Mary explains to the staff that the new policies are more effective than the old ones because they save time and energy,and allows the staff more time to spend servicing customers.How is Mary overcoming resistance with her staff?

A)by creating a win-win situation
B)by creating urgency
C)by clearly state why the change is needed and how it will affect employees
D)by developing a positive trust climate for change

Question 33

Mark's office has recently hired a new CEO,George.George has a very different management style than Mark's previous supervisor,and has had many meetings with Mark on his work performance in the company's new campaign.George has told Mark that if he does not work more efficiently,George may have to put someone else on the project instead.Mark is upset that he might lose his position in the new campaign,a project he has been working on for two years.What is Mark's reason for resisting change?

A)Fear of loss of control
B)Denial
C)Uncertainty
D)Control anxiety

Question 34

The goal of the _______________ is to make significant improvements in performance and to establish a new dominant design.

A)Generational change approach
B)Technology cycle
C)Experimental approach
D)Incremental change approach

Question 35

Which of the following is NOT a way of overcoming change?

A)Create a win-win situation
B)Create urgency
C)Develop a united goal
D)Develop a positive trust climate for change

Question 36

A new policy at work requires Jaxon to wear slacks every day of the week.Previously he enjoyed wearing khakis or golf shorts to work on occasion.Since he works at a call center,he never is face-to-face with customers and does not like or understand this new policy.He does not understand the need for this new policy and is considering asking his management for explanation.He hopes he can still find a way to wear whatever pants or shorts he wants.We would consider Jaxon to be in which stage of the change process?

A)Resistance
B)Resentment
C)Questioning
D)Denial

Question 37

Mary is a new supervisor working with a pre-existing staff that has resisted many of the new policies she has put into place.She realizes that she may have overstepped boundaries with the staff and has made efforts to make sure the staff knows she has their best interests in mind.She has encouraged staff members to suggest their own ideas and emphasizes that their input is important in making decisions.How is Mary overcoming resistance with her staff?

A)by creating a win-win situation
B)by creating urgency
C)by clearly state why the change is needed and how it will affect employees
D)by developing a positive trust climate for change

Question 38

The team at TeleCorp was very impressed by their competitors' most recent release.They found it intriguing and are worried about some of their current customers switching services since they do not have a comparable product.They have begun doing their own research in this new field and looking on how to create their own offering.What stage of the change process are they in?

A)Consideration
B)Deliberation
C)Production
D)Exploration

Question 39

Mitchel has worked for Smith's Construction Company for eight years and loves his job.Recently,a new manager was hired for his region and rumor has it that the new manager wants to bring in all his own staff and plans on laying off most of the existing workers.Many of Mitchel's friends have begun looking for new jobs,but Mitchel believes that there is no way he will be one of the ones to be let go.He is currently experiencing which stage of the change process?

A)Resistance
B)Denial
C)Commitment
D)Fighting

Question 40

Which is NOT a major source of resistance to change?

A)Facts
B)Beliefs
C)Values
D)Attitudes

Question 41

In survey feedback,the change agent ____________.

A)Recommends planned change improvements
B)Develops a forcefield analysis to recommend planned change improvements
C)Creates a team building exercise
D)Develops a survey designed to solve identified problems

Question 42

Resistance to change varies in its ______,______,and ______.

A)Intensity,attitude,facts
B)Intensity,source,focus
C)Urgency,source,commitment
D)Focus,urgency,facts

Question 43

During the fourth stage of the comprehensive change model,who generally conducts the intervention to bring about the desired change?

A)Freezing
B)Change Agent
C)Refreezing
D)Moving

Question 44

The step in Lewin's Change Model that includes the change process in which employees learn new,desirable behaviors,skills,values,and attitudes is?

A)Freezing
B)Unfreezing
C)Refreezing
D)Moving

Question 45

Diego is a manager at a local retro game shop.He has recently had to overhaul the firm's process of acquiring certain merchandise.In order to accomplish this new process the entire staff had to be re-trained.Although the change was initially met with some resistance,it is now becoming the standard within the company.At what stage in Lewin's Change Model is Diego's game shop in?

A)Freezing
B)Unfreezing
C)Refreezing
D)Moving

Question 46

The step in the comprehensive model that contains following up to ensure that the change is implemented and maintained correlates to which step in Lewin's Change Model?

A)Freezing
B)Unfreezing
C)Refreezing
D)Moving

Question 47

_______ are/is a mechanism to help implement planned organizational change.

A)Change
B)Innovation
C)Entrepreneurship
D)Models

Question 48

What is the commonly used method of managing planned change?

A)Organizational consideration
B)Creating urgency
C)Organizational development
D)Discontinuous change

Question 49

Lucy has asked her staff to think of an idea for the company to have the competitive advantage in social media.Despite staff complaints,Lucy feels the need to take action and has encouraged staff members to make social media a high priority in development before another company takes the advantage.How is Mary overcoming resistance with her staff?

A)by creating a win-win situation
B)by creating urgency
C)by clearly state why the change is needed and how it will affect employees
D)by developing a positive trust climate for change

Question 50

The step in the comprehensive model that contains identifying possible resistance to the change,and planning how to overcome it correlates to which step in Lewin's Change Model?

A)Freezing
B)Unfreezing
C)Refreezing
D)Moving

Question 51

Lewin's Change Model includes all of the following steps except __________.

A)Freezing
B)Unfreezing
C)Refreezing
D)Moving

Question 52

Kenzie is a manager at a golf course.She frequently receives complaints about the condition of the greens and realizes the procedure for maintaining the greens is no longer adequate.She decides to retrain the maintenance staff to correct the problem.At what stage in Lewin's Change Model is Kenzie's golf course in?

A)Freezing
B)Unfreezing
C)Refreezing
D)Moving

Question 53

The step in the comprehensive model that contains planning and implementing the change interventions correlates to which step in Lewin's Change Model?

A)Freezing
B)Unfreezing
C)Refreezing
D)Moving

Question 54

The first step in Lewin's comprehensive model ___________.

A)Recognize the need for change
B)Plan the change interventions
C)Identify possible resistance to the change
D)Control the change

Question 55

Forcefield analysis is ____________.

A)An organizational development intervention technique that brings together participants from all parts of the organization to problem solve or take advantage of opportunities
B)An organizational development intervention that diagrams the current level of performance,the forces hindering change,and the forces driving toward change
C)An organizational development intervention that uses a questionnaire to gather data to use as the basis for change
D)An organizational development intervention in which the change agent makes a direct recommendation for change

Question 56

Which of the following major focuses of resistance to change asks the question,"What will I gain or lose?"

A)Self
B)Others
C)Work Environment
D)Balance of attitudes

Question 57

The step in Lewin's change model that includes reducing the forces maintaining the status quo:

A)Freezing
B)Unfreezing
C)Refreezing
D)Moving

Question 58

The last step in Lewin's comprehensive change model ______________.

A)Implement the change interventions
B)Plan the change interventions
C)Identify possible resistance to the change
D)Control the change

Question 59

The _______________ is often responsible for Organizational Development throughout an organization,while the ___________ is responsible for implementing an organizational change effort.

A)Change agent,Human resources management department
B)Human resources management department;Change agent
C)Change agent;Process consultant
D)Process Consultant,Human Recourses Management department

Question 60

Eric is a manager at a local café.Eric frequently receives complaints about his staff and the overall customer satisfaction is low.Eric recognizes the need for change,but fears that his staff will be hesitant to embrace a change in the culture they have created.At what stage in Lewin's Change Model is Eric's cafe in?

A)Freezing
B)Unfreezing
C)Refreezing
D)Moving

Question 61

Jen is a member of a team within her company that needs to solve the problem of why their customer base is decreasing.The team is small with only 7 members including her.After Jen's boss gives the team their assignment,they begin to determine why their customer base is shrinking.They decide to make a diagram.Jen's group is using which organizational development intervention?

A)Process consultation
B)Survey feedback
C)Forcefield analysis
D)Work design

Question 62

Intrapreneurs _______________.

A)Turn resources into a new line within a larger business
B)Think the same about economic opportunity from non-entrepreneurs
C)Identify evaluate,and exploit opportunities
D)Open franchisees

Question 63

Sally recently started her position at Engineering For You.As part of her leadership,she wants to increase their lines of innovative products.She is asking her workers to be more ________.

A)Intrapreneurial
B)Entrepreneurial
C)Innovative
D)Creative

Question 64

Survey Feedback is ___________.

A)An organizational development intervention technique that brings together participants from all parts of the organization to problem solve or take advantage of opportunities
B)An organizational development intervention that diagrams the current level of performance,the forces hindering change,and the forces driving toward change
C)An organizational development intervention that uses a questionnaire to gather data to use as the basis for change
D)An organizational development intervention in which the change agent makes a direct recommendation for change

Question 65

Large businesses that innovate and change have an _____________.

A)Entrepreneurial frame
B)Entrepreneurial orientation
C)Intrapreneurial frame
D)Intrapreneurial orientation

Question 66

Forces for change include the environment,technology cycles,and next generation.

Question 67

___________ is the most widely used organizational development intervention technique used today.

A)Sensitivity training
B)Process consultation
C)Forcefield analysis
D)Team building

Question 68

There are four types of change.

Question 69

Josh works for H4,a company that encourages employees to create new products.Josh was just assigned to a project where he will create a product their company currently does not sell.If his project gets picked,he will become the manager of the product's line.If Josh gets the product,he will be a:

A)franchisee
B)entrepreneur
C)change agent
D)intrapreneur

Question 70

Marla works for Direct Consulting,a consulting firm that specializes in direct feedback.She has been hired by "Find Your Car" to solve why their customer base is shrinking.In order to utilize direct feedback organizational development intervention,Marla:

A)Suggests a direct change for "Find Your Car" to make.
B)Brings in members from all areas of "Find Your Car" to help her problem solve.
C)Issues questionnaires to all customers in "Find Your Car's" database.
D)Creates a Forcefield Analysis for "Find Your Car".

Question 71

Franchisees are not considered real entrepreneurs or intrapreneurs.

Question 72

___________ fuel the economy.

A)Large businesses
B)Small businesses
C)Corporations
D)Franchises

Question 73

What is the first step to take after selecting a new business venture?

A)Purchase 1,000 units of the new product.
B)Look at real estate properties to locate the office.
C)Hire employees to divide the workload.
D)Write a business plan.

Question 74

New machines,equipment,information processing,and automation are examples of changes based on technology.

Question 75

Which of the following forms of organizational development intervention is the oldest and most popular technique at the department,division,and organizational levels?

A)Team building
B)Survey feedback
C)Forcefield analysis
D)Process consultation

Question 76

Ella always wanted to be an entrepreneur since a young age;however,she is unsure how to break free from her corporate job at H4 after being molded to fit H4's expectations.Which of the following actions should Ella take to become an entrepreneur?

A)Create a new product that contains a competitive advantage.
B)Open a subway sandwich shop in a location that does not currently have one close by.
C)Create a new product for H4.
D)Tell H4 she wants to create a new product for them that contains a competitive advantage.

Question 77

Which of the following forms of organizational development intervention is focused only on the individual?

A)Work design
B)Direct feedback
C)Survey feedback
D)Training and development

Question 78

Incremental change occurs when there is a significant breakthrough in technology that leads to design competition and a new technology cycle.

Question 79

The Forcefield Analysis places the current problem under _____________.

A)present performance
B)hindering forces
C)past performance
D)driving forces

Question 80

Entrepreneurs _____________.

A)Turn resources into a new line within a larger business
B)Think the same about economic opportunity from non-entrepreneurs
C)Identify evaluate,and exploit opportunities
D)Open franchisees