Question 1

When implementing innovative changes,one face ______.

Accepted Answer

A) Adversity 
B) Pushback 
C) Risk 
D) Objections 
A) Adversity 
B) Pushback 
C) Risk 
D) Objections C

Question 2

There are four types of change.

Accepted Answer

A) True 
 B)False  False

Question 3

___________ fuel the economy.

Accepted Answer

A) Large businesses 
B) Small businesses 
C) Corporations 
D) Franchises 
A) Large businesses 
B) Small businesses 
C) Corporations 
D) Franchises B

Question 4

Amanda has worked for Parks City Library for over ten years and has grown to love her job and her co-workers.Recently,there has been talk among the library workers that half of the existing workers will be transferred to the new library on the other side of town.Amanda is worried that Macy,her fellow worker of five years,will be one of the staff members moving to the new library.She hopes that both she and Macy will stay at the same library.What is Amanda's reason for resisting change?

Accepted Answer

A) Learning anxiety 
B) Self-interest 
C) Fear of loss 
D) Uncertainty 
A) Learning anxiety 
B) Self-interest 
C) Fear of loss 
D) Uncertainty

Question 5

_______ are/is a mechanism to help implement planned organizational change.

Accepted Answer

A) Change 
B) Innovation 
C) Entrepreneurship 
D) Models 
A) Change 
B) Innovation 
C) Entrepreneurship 
D) Models

Question 6

The strategy of the ______________ is to continue to improve the existing technology as rapidly as possible,while still allowing the use of the old technology.

Accepted Answer

A) compression approach 
B) generational change approach 
C) next-generation approach 
D) technology change approach 
A) compression approach 
B) generational change approach 
C) next-generation approach 
D) technology change approach

Question 7

A new policy at work requires Jaxon to wear slacks every day of the week.Previously he enjoyed wearing khakis or golf shorts to work on occasion.Since he works at a call center,he never is face-to-face with customers and does not like or understand this new policy.He does not understand the need for this new policy and is considering asking his management for explanation.He hopes he can still find a way to wear whatever pants or shorts he wants.We would consider Jaxon to be in which stage of the change process?

Accepted Answer

A) Resistance 
B) Resentment 
C) Questioning 
D) Denial 
A) Resistance 
B) Resentment 
C) Questioning 
D) Denial

Question 8

The three major sources of resistance to change are: beliefs,values,and work environment.

Accepted Answer

A) True 
 B)False

Question 9

The comprehensive change model is a five step process that is slightly more detailed than Lewin's Change Model:

Accepted Answer

A) True 
 B)False

Question 10

___________ is the implementation of a new idea.

Accepted Answer

A) Concentration 
B) Creativity 
C) Entrepreneurship 
D) Innovative 
A) Concentration 
B) Creativity 
C) Entrepreneurship 
D) Innovative

Question 11

Forcefield analysis is ____________.

Accepted Answer

A) An organizational development intervention technique that brings together participants from all parts of the organization to problem solve or take advantage of opportunities 
B) An organizational development intervention that diagrams the current level of performance,the forces hindering change,and the forces driving toward change 
C) An organizational development intervention that uses a questionnaire to gather data to use as the basis for change 
D) An organizational development intervention in which the change agent makes a direct recommendation for change 
A) An organizational development intervention technique that brings together participants from all parts of the organization to problem solve or take advantage of opportunities 
B) An organizational development intervention that diagrams the current level of performance,the forces hindering change,and the forces driving toward change 
C) An organizational development intervention that uses a questionnaire to gather data to use as the basis for change 
D) An organizational development intervention in which the change agent makes a direct recommendation for change

Question 12

Mary is a new supervisor working with a pre-existing staff that has resisted many of the new policies she has put into place.Mary explains to the staff that the new policies are more effective than the old ones because they save time and energy,and allows the staff more time to spend servicing customers.How is Mary overcoming resistance with her staff?

Accepted Answer

A) by creating a win-win situation 
B) by creating urgency 
C) by clearly state why the change is needed and how it will affect employees 
D) by developing a positive trust climate for change 
A) by creating a win-win situation 
B) by creating urgency 
C) by clearly state why the change is needed and how it will affect employees 
D) by developing a positive trust climate for change

Question 13

A new policy at work requires Jason to stay later on Wednesdays to attend mandatory project meetings.Wednesdays are usually when Jason takes his daughter to soccer practice.Jason would rather have the project meetings earlier in the morning on Wednesdays or stay later on Thursdays so he can still make time for his daughter.What is Jason's reason for resisting change?

Accepted Answer

A) Learning anxiety 
B) Self-interest 
C) Fear of loss 
D) Uncertainty 
A) Learning anxiety 
B) Self-interest 
C) Fear of loss 
D) Uncertainty

Question 14

What is the first step to take after selecting a new business venture?

Accepted Answer

A) Purchase 1,000 units of the new product. 
B) Look at real estate properties to locate the office. 
C) Hire employees to divide the workload. 
D) Write a business plan. 
A) Purchase 1,000 units of the new product. 
B) Look at real estate properties to locate the office. 
C) Hire employees to divide the workload. 
D) Write a business plan.

Question 15

We are more commonly concerned about the interests of the organization than about our best interests when it comes to change.

Accepted Answer

A) True 
 B)False

Question 16

Sandy works for an office that has recently gained a new CEO.This new CEO has decided to re-write the employee handbook in order to totally reform the past methodologies.He believes this new strategy will revolutionize the company.He is managing change under ___________.

Accepted Answer

A) Discontinuous Change 
B) Sudden Change 
C) The Experimental Approach 
D) The Compression Approach 
A) Discontinuous Change 
B) Sudden Change 
C) The Experimental Approach 
D) The Compression Approach

Question 17

Mary is a new supervisor working with a pre-existing staff that has resisted many of the new policies she has put into place.She realizes that she may have overstepped boundaries with the staff and has made efforts to make sure the staff knows she has their best interests in mind.She has encouraged staff members to suggest their own ideas and emphasizes that their input is important in making decisions.How is Mary overcoming resistance with her staff?

Accepted Answer

A) by creating a win-win situation 
B) by creating urgency 
C) by clearly state why the change is needed and how it will affect employees 
D) by developing a positive trust climate for change 
A) by creating a win-win situation 
B) by creating urgency 
C) by clearly state why the change is needed and how it will affect employees 
D) by developing a positive trust climate for change

Question 18

Robert is a manager at RedBoard and has recently decided to take his team in a new direction.He wants to work on a new project while still continuing to develop current initiatives.Down the road,he believes this new product will add equity to the company in a new dimension,but he can not be certain of it will be successful.Robert is managing this change from a(n)_______________ standpoint.

Accepted Answer

A) Experimental approach 
B) Discontinuous change 
C) Compression approach 
D) Trial approach 
A) Experimental approach 
B) Discontinuous change 
C) Compression approach 
D) Trial approach

Question 19

The facts about an impending change are often circulated through the grapevine.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following forms of organizational development intervention is focused only on the individual?

Accepted Answer

A) Work design 
B) Direct feedback 
C) Survey feedback 
D) Training and development 
A) Work design 
B) Direct feedback 
C) Survey feedback 
D) Training and development

When implementing innovative changes,one face ______.

There are four types of change.

___________ fuel the economy.

_______ are/is a mechanism to help implement planned organizational change.

The strategy of the ______________ is to continue to improve the existing technology as rapidly as possible,while still allowing the use of the old technology.

The three major sources of resistance to change are: beliefs,values,and work environment.

The comprehensive change model is a five step process that is slightly more detailed than Lewin's Change Model:

___________ is the implementation of a new idea.

Forcefield analysis is ____________.

What is the first step to take after selecting a new business venture?

We are more commonly concerned about the interests of the organization than about our best interests when it comes to change.

Sandy works for an office that has recently gained a new CEO.This new CEO has decided to re-write the employee handbook in order to totally reform the past methodologies.He believes this new strategy will revolutionize the company.He is managing change under ___________.

The facts about an impending change are often circulated through the grapevine.

Which of the following forms of organizational development intervention is focused only on the individual?

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters

Exam 6: Managing Change, innovation, and Entrepreneurship

When implementing innovative changes,one face ______.

There are four types of change.

___________ fuel the economy.

_______ are/is a mechanism to help implement planned organizational change.

The strategy of the ______________ is to continue to improve the existing technology as rapidly as possible,while still allowing the use of the old technology.

The three major sources of resistance to change are: beliefs,values,and work environment.

The comprehensive change model is a five step process that is slightly more detailed than Lewin's Change Model:

___________ is the implementation of a new idea.

Forcefield analysis is ____________.

What is the first step to take after selecting a new business venture?

We are more commonly concerned about the interests of the organization than about our best interests when it comes to change.

Sandy works for an office that has recently gained a new CEO.This new CEO has decided to re-write the employee handbook in order to totally reform the past methodologies.He believes this new strategy will revolutionize the company.He is managing change under ___________.

The facts about an impending change are often circulated through the grapevine.

Which of the following forms of organizational development intervention is focused only on the individual?

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Communication and Information Technology

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters