Deck 6: Managing Change: Innovation and Diversity

Question 1

Through exploration,employees determine their level of commitment to making the change a success.

Answer 1

False

Question 2

A change in structure often results in a change in strategy.

Answer 2

False

Question 3

Managing diversity emphasizes fully utilizing human resources through organizational actions that meet all employees' needs.

Answer 3

True

Question 4

Radical change is necessary for survival and success.

Question 5

The four types of change are changes in strategy,in structure,in technology,and in people.

Question 6

Information systems are formal systems for collecting,processing,and disseminating information that aid in decision making.

Question 7

People are the most important resource of an organization.

Question 8

Innovative cultures encourage employees to be creative without fear of punishment if they fail.

Question 9

The three roles of intrapreneurship are the inventor,advocate,and sponsor.

Question 10

The four stages of the change process are denial,resistance,acceptance,and commitment.

Question 11

As a manager of change,you must anticipate whether resistance will be strong,weak,or somewhere in between.

Question 12

The three major focuses of resistance to change are self,others,and work environment.

Question 13

Diversity refers to the degree to differences among members of a group or an organization.

Question 14

Involving employees and providing support and evaluation are steps for overcoming resistance to change.

Question 15

Beliefs are what people believe are worth pursuing or doing.

Question 16

Innovative cultures tell employees the objectives (ends),but the employees decide on the means to achieve them.

Question 17

Learning anxiety is a common reason why people resist change.

Question 18

A focus on diversity often shifts attention away from quality and innovation and causes a decrease in both.

Question 19

Organizations that stimulate innovation are commonly structured as tall organizations with limited bureaucracy.

Question 20

Most plans that managers develop require changes.

Question 21

Sexual harassment is any unwelcome behavior of a sexual nature.

Question 22

The final step of the comprehensive change model is to implement the change interventions.

Question 23

Forcefield analysis is particularly useful for small-group problem solving.

Question 24

The change agent is the person selected by top management to be responsible for the OD program.

Question 25

Thanks to the Equal Pay Act,the median weekly earnings of women who are full-time and salary workers are now the same as men in all professions.

Question 26

Organizational development (OD)is the ongoing planned process of change used as a means of improving performance through interventions.

Question 27

By 2050,Hispanics are projected to pass African Americans as the largest U.S.minority group.

Question 28

In situations involving technology changes,the most efficient intervention is a large-group intervention.

Question 29

Team building is an OD intervention designed to improve team dynamics,whereas process consultation is an OD intervention designed to help work groups increase structural and team dynamics performance.

Question 30

Typical team-building programs include problem solving and diversity training as components of the program.

Question 31

Team building is an OD intervention designed to improve team dynamics.

Question 32

Team building may focus on the process of getting a job itself done,whereas process consultation focuses on how people interact as they get the job done.

Question 33

Which of the following is NOT a type of change?

A) strategy
B) structure
C) technology
D) managerial

Question 34

The four types of change are:

A) changes in strategy, in structure, in technology, and in competition.
B) changes in strategy, in structure, in technology, and in people.
C) changes in strategy, in structure, in competition, and in people.
D) changes in strategy, in structure, in people, and in focus.

Question 35

Mentors are middle managers who prepare lower-level employees for advancement.

Question 36

A new marketing campaign exemplifies a change in __________.

A) strategy
B) structure
C) technology
D) people

Question 37

Survey feedback is an OD intervention that diagrams the current level of performance,the forces hindering change,and the forces driving toward change.

Question 38

When managers __________ performance,change is required.

A) hire
B) train
C) evaluate
D) all of these

Question 39

"Refreezing" an organization can also be thought of as controlling the change.

Question 40

Large-group intervention is an OD technique that brings together participants from all parts of the organization,and often key outside stakeholders,to solve problems or take advantage of opportunities.

Question 41

__________ change is rapid change in strategy,structure,technology,or people.

A) Incremental
B) Radical
C) Total quality
D) Organizational

Question 42

Encouraging the development of new ventures that might become separate business units is known as:

A) product sponsorship.
B) intrapreneurship.
C) innovation.
D) creativity.

Question 43

Innovative organizational cultures commonly have all of the following characteristics EXCEPT:

A) intrapreneurship.
B) focus on means rather than ends.
C) tolerance of conflict.
D) encouragement of risk-taking.

Question 44

Which of the following is NOT a stage in the change process?

A) denial
B) resistance
C) acceptance
D) commitment

Question 45

Steps to overcoming resistance to change include all of the following EXCEPT:

A) develop a positive trust climate for change.
B) plan.
C) create a win-lose situation.
D) create urgency.

Question 46

The __________ is the one responsible for transforming the idea into an innovation.

A) experimenter
B) sponsor
C) champion
D) inventor

Question 47

__________ change is continual improvement that takes place within already accepted frameworks,value systems,or organizational structure.

A) Incremental
B) Radical
C) Strategical
D) Structural

Question 48

Inventor,champion,and sponsor roles refer to which of the following characteristics of innovative cultures?

A) acceptance of ambiguity and impractical ideas
B) tolerance of conflict
C) encouragement of risk-taking
D) intrapreneurship

Question 49

The most important resource is __________.

A) structure
B) strategy
C) people
D) technology

Question 50

Organizations that stimulate innovation have:

A) a generalist division of labor.
B) decentralized authority.
C) limited bureaucracy.
D) all of these

Question 51

__________ are subjective opinions that can be shaped by others.

A) Facts
B) Values
C) Beliefs
D) Prejudices

Question 52

The __________ provides the resources and structure for the innovation.

A) champion
B) inventor
C) experimenter
D) sponsor

Question 53

An improvement in information processing exemplifies a change in __________.

A) technology
B) people
C) strategy
D) structure

Question 54

__________ refers to the degree of differences among members of a group or an organization.

A) Diversity
B) Organizational culture
C) Group culture
D) Individual characteristics

Question 55

All of the following are major focuses of resistance to change EXCEPT:

A) self.
B) others.
C) organization.
D) work environment.

Question 56

Which of the following can be proven?

A) beliefs
B) values
C) facts
D) all of these

Question 57

Increased use of work centers and teams exemplifies a change in __________.

A) technology
B) structure
C) people
D) strategy

Question 58

Which of the following is NOT a major reason why employees resist change?

A) learning anxiety
B) self-interest
C) fear of loss of control
D) budgetary constraints

Question 59

The __________ often lacks the skill to transform an idea into an innovation.

A) inventor
B) champion
C) sponsor
D) risk-taker

Question 60

All of the following are areas of managing diversity EXCEPT:

A) top management support and commitment.
B) diversity leadership.
C) diversity training.
D) sexual harassment.

Question 61

The steps in Lewin's change model include all of the following EXCEPT:

A) refreezing.
B) implementing.
C) moving.
D) unfreezing.

Question 62

In situations involving technology changes,the most efficient OD intervention is:

A) survey feedback.
B) large-group intervention.
C) direct feedback.
D) process consultation.

Question 63

The five steps of the comprehensive change model include all of the following EXCEPT:

A) recognize the need for change.
B) plan the change interventions.
C) evaluate the change interventions.
D) identify possible resistance to the change, and plan how to overcome it.

Question 64

Forcefield analysis is particularly useful for __________ problem solving.

A) large-group
B) multiple-group
C) small-group
D) team-based organizational

Question 65

A higher-level manager who prepares high-potential employees for advancement is a(n):

A) OD consultant.
B) mentor.
C) analyst.
D) change agent.

Question 66

Identify the sources of forces for change.

Question 67

List the four types of change.

Question 68

List the reasons employees resist change,and suggest ways of overcoming such resistance.

Question 69

Explain intrapreneurship and identify its three roles.

Question 70

Discuss the relationship among diversity,innovation,and quality.

Question 71

State the difference between a fact,a belief,and a value.

Question 72

The __________ is the person selected by human resources management to be responsible for an organizational development program.

A) OD consultant
B) mentor
C) analyst
D) change agent

Question 73

__________ is the ongoing planned process of change used as a means of improving performance through interventions.

A) Management development
B) Reengineering
C) Organizational development
D) Organizational design

Question 74

__________ is an OD intervention that uses a questionnaire to gather data to use as the basis for change.

A) Forcefield analysis
B) Survey feedback
C) Information analysis
D) Process consultation

Question 75

Which of the following minority groups are projected to account for most of the U.S.population growth between now and 2050?

A) Hispanics
B) Asian Americans
C) African Americans
D) women

Question 76

An OD intervention designed to help improve team dynamics is:

A) sensitivity training.
B) process consultation.
C) large-group intervention.
D) team counseling.

Question 77

__________ is an OD technique that brings together participants from all parts of the organization,and often key outside stakeholders,to solve problems or take advantage of opportunities.

A) Survey feedback
B) Forcefield analysis
C) Large-group intervention
D) Direct feedback

Question 78

Typical team-building programs go through all of the following stages EXCEPT:

A) evaluation of structure and team dynamics.
B) problem identification.
C) climate building and goals.
D) controlling.

Question 79

__________ is probably the most widely used OD technique today.

A) Forcefield analysis
B) Survey feedback
C) Team building
D) Process consultation

Question 80

Which of the following OD interventions diagrams the current level of performance,the forces hindering change,and the forces driving toward change?

A) forcefield analysis
B) survey feedback
C) team building
D) process consultation