Deck 11: Production, operations, and the Supply Chain

Question 1

American Girl,Inc.manufactures dolls with a variety of hair,eye,and skin colors as well as a variety of hair styles.The consumer is able to choose the combination of features that meets their need.The doll is then manufactured according to the customer requirements.American Girl,Inc.must use ________.

A) mass production
B) inflexible production
C) mass customization
D) order management
E) just-in-time production

Answer 1

C

Question 2

Utility ________ refers to the availability of public infrastructure services.

A) cache
B) supply
C) provision
D) availability
E) flexibility

Answer 2

B

Question 3

The MOST frequent reason that some corporations send their manufacturing operations outside of the United States is to find highly skilled workers who ________.

A) require lower wages than their U.S. counterparts
B) have a better work ethic than their U.S. counterparts
C) speak more languages than their U.S. counterparts
D) commute for longer distances than their U.S. counterparts
E) take fewer days off than their U.S. counterparts

Answer 3

A

Question 4

Jesse works for a canning factory that creates soda cans for distribution.His job is to move identically filled boxes from the end of the production line to the shipping area.He is one of only thirty employees at the factory because most of the work is done by machines.Which type of production does Jesse's company use?

A) flexible production
B) market-driven production
C) customer-driven production
D) mass production
E) custom design

Question 5

A company uses machines programmed to process different part types simultaneously,allowing them to mass-produce customized products.This company uses a ________ manufacturing process.

A) mass
B) customer-driven
C) flexible
D) prospect-to-cash
E) lean production

Question 6

Supply chains are part of ________.

A) manufacturing firms only
B) service industries only
C) for profit businesses only
D) not-for-profit organizations only
E) all businesses

Question 7

Crystal is the production manager at Pawelk's,a vacuum cleaner manufacturer.When ordering from her supplier,she must ensure that it does all of the following EXCEPT ________.

A) provide trusted quality
B) meet product deadlines
C) deliver appropriate quantities
D) gives positive recommendations
E) offers a competitive price

Question 8

A factory is planning to open in a small town that is currently struggling economically.The town residents should expect ________.

A) an improved economy
B) reduced taxes
C) an increase in natural resources
D) lower standards of living
E) a decrease in local traffic

Question 9

Jim runs a plant that produces cosmetics and uses a flexible manufacturing production process,while his brother Bill runs a plant that manufactures basic household appliances using a mass production system.The benefit Jim's plant has over Bill's plant is that Jim's plant ________.

A) can produce products with slight variations
B) produces goods according to individual customers' needs
C) produces a large quantity of goods quickly
D) is rigid and therefore significantly less expensive
E) stops or slows production down to customize small batches when customization is desired

Question 10

________ is the physical arrangement of resources in the production process.

A) Facility location
B) Facility layout
C) Lean production
D) Lean layout
E) Facility flexibility

Question 11

The MAIN goal of utilizing a mass customization production system is to ________.

A) produce as many identical products as possible in the shortest amount of time
B) utilize robots to reduce production expenses while achieving customer satisfaction regardless of production cost
C) produce a customized product that will achieve customer satisfaction regardless of production costs
D) produce a customized product at almost the rate of mass production while achieving customer satisfaction
E) do more with less through the elimination of wasteful overproduction, unnecessary wait time, needless transportation, excess inventory, superfluous motion, redundant over-processing, and careless defective units

Question 12

Which of the following statements is NOT true?

A) Supply chain management can help companies reduce their carbon footprints.
B) Good supply chain management can improve efficiencies among all components of the production and distribution process.
C) A supply chain is fluid and constantly changing.
D) The customer is at the end of the supply chain.
E) As long as most of the links are strong, one or two weak links won't adversely affect the chain.

Question 13

Which of the following resources is NOT designed to help businesses connect with suppliers?

A) trade magazines
B) the International Organization for Standardization
C) the Better Business Bureau
D) the local chamber of commerce
E) the Internet

Question 14

Which of the following is NOT a component of the human factor?

A) availability of labor
B) living conditions
C) available transportation
D) laws and regulations
E) skill level or labor force

Question 15

Which of the following statements is true?

A) The manufacturing industry has done little to stimulate the economy.
B) Manufacturing has surged in the last decade due to decreases in imported goods.
C) The manufacturing sector is responsible for a small share of total economic output.
D) The U.S. has transitioned from a service-based economy to an industrial-based, manufacturing economy.
E) Manufacturing remains a fundamental component of the U.S. economy.

Question 16

When opening a restaurant,which of the following considerations would likely be most important?

A) proximity to airports
B) proximity to raw materials
C) proximity to hazardous waste disposal
D) proximity to utilities
E) proximity to market

Question 17

The goal achieved by using mass production is to ________.

A) produce goods of the highest possible quality
B) replace all employee jobs with speedier machines
C) provide the maximum flexibility in production
D) produce large quantities of goods at a low cost
E) process different parts simultaneously

Question 18

When referring to flexible manufacturing,it is TRUE that it ________.

A) relies heavily on labor, since humans are more adaptable and smarter than even the fastest machines
B) uses machines designed to perform multiple tasks so they can be used to produce a variety of products
C) achieves its flexibility at the cost of much slower rates of production than mass production techniques
D) is only possible when using mass production processes since these processes are specifically designed to adapt
E) stops or slows down production when variations in design are desired

Question 19

Flexible production is made up of four components.Which of the following is NOT a component?

A) central computers
B) processing machines
C) prospect-to-cash
D) human labor
E) material handling systems

Question 20

Supply chain management for service organizations manages ________.

A) things, just like manufacturing firms
B) the perceptions of their customers
C) the reputation of their organization in the global marketplace
D) social media options
E) the time and actions of the labor force required to perform the service

Question 21

Software that combines computer-aided design functions with computer-aided manufacturing machines is called ________.

A) computer-integrated manufacturing
B) an industrial robot system
C) customer-driven production
D) a flexible production system
E) enterprise resource planning

Question 22

Manufacturers that have implemented the use of robots in their production systems enjoy all of the following advantages EXCEPT a(n)________.

A) reduced production costs
B) improved precision
C) protection of human workers
D) reduction of technical employees
E) increased productivity

Question 23

An advantage of CAD (Computer Aided Design)and CAM (Computer Assisted Manufacturing)to manufacturers is it ________.

A) provides custom-designed products without incurring higher costs
B) replaces the need for human labor by using robots
C) reduces the costs of materials needed to be kept in the inventory
D) is less complicated to operate than other manufacturing software
E) requires little time and investment to set up and learn the necessary software

Question 24

Which of the following refers to the use of a computer to create two-dimensional or three-dimensional models of physical parts?

A) computer-aided design systems
B) computer-aided manufacturing systems
C) computer-designed manufacturing systems
D) computer-integrated design systems
E) computer-adapted robotic system

Question 25

Which of the following refers to the integration of the computer-aided design and computer-aided manufacturing systems with the aspects of a firm's production process?

A) assimilation engineering
B) integration engineering
C) simultaneous engineering
D) synchronized engineering
E) capacity engineering

Question 26

A Gantt chart is a tool used by project managers to ________.

A) identify the critical path for completing projects
B) provide a quick and easy visual schedule of progress
C) measure quality control within each production process
D) gain ISO certification for a company's manufacturing process
E) eliminate defects at every stage of the production process

Question 27

________ is the process of receiving,storing,handling,and tracking of everything in a company's stock.

A) Inventory control
B) Total quality management
C) Process layout
D) Six Sigma
E) ISO 9001

Question 28

Enterprise resource planning (ERP)takes MRP one step further because it ________.

A) electronically tracks the status and quantity of each item in the system
B) allows materials to be ordered only as they are needed
C) performs inventory control and process scheduling for manufacturing
D) performs inventory control and process scheduling for the entire company
E) undertakes a plan-do-check-act (PDCA) cycle

Question 29

Jim is in charge of inventory control for his company.He has parts and materials set aside that are not to be used unless absolutely necessary.Jim uses a(n)________ inventory control system.

A) just-in-time
B) reserve stock system
C) stock book solution
D) manual eyeballing
E) ERP

Question 30

Which of the following computer-based programs lets a manager know what resources are needed by a particular date to fill an order on time?

A) statistical process control
B) computer-aided manufacturing
C) materials requirement planning
D) stock book solution
E) radio frequency identification

Question 31

Jamie is given a routine project to manage and is told materials will become available in three weeks.She has built a strong relationship and trust level with the supplier.Her next step is to ________.

A) contact her suppliers to see if materials can be shipped sooner
B) develop a schedule and determine a shipping date
C) develop a schedule based on the shipping date
D) determine the start date based on project completion date
E) assign the job to an entire work center

Question 32

The production manager is responsible for all of the following EXCEPT ________.

A) setting schedules
B) making buying decisions
C) overseeing quality control
D) preparing financial reports
E) increasing productivity

Question 33

Which of the following business management systems consolidates information into a central database that is accessible to various system modules?

A) statistical process control
B) enterprise resource planning
C) material requirement planning
D) lean production
E) total quality management

Question 34

________ is a set of principles concerned with reducing waste and improving flow.

A) Routing
B) Quality control
C) Lean production
D) Customer-driven production
E) Total quality management

Question 35

MRP helps managers ________.

A) identify the critical path for producing materials within a specified time
B) assign the order and timing in which jobs are completed on specific projects
C) make sure the right parts and materials are available at the right time
D) assign jobs to specific machines so that they can be completed most efficiently
E) build quality into each step of the production process

Question 36

Retro Inc.wanted to reduce the amount of supplies it had on hand at any given time to the minimum required.To accomplish this goal,it implemented a ________ system.

A) just-in-time
B) reserve stock system
C) stock book solution
D) manual eyeballing
E) TQM

Question 37

The two components that go into making an effective schedule are ________ and ________.

A) loading; sequencing
B) routing; sequencing
C) loading; routing
D) estimating; sequencing
E) loading; forwarding

Question 38

________ refers to the value given to finished products.

A) Utility
B) Production management
C) Facility layout
D) Facility utility
E) Unit cost

Question 39

A ________ allows a computer to keep track of how many items are in stock and sold.

A) just-in-time inventory system
B) reserve stock system
C) radio frequency identification
D) stock book solution
E) manual eyeballing system

Question 40

Jeff is part of his company's production management team.His team is responsible for doing all of the following EXCEPT ________.

A) determining what to produce
B) determining the size and layout of a facility
C) identifying business prospects that the company will pursue
D) identifying what machinery to use to minimize costs
E) deciding where to locate the facility

Question 41

Companies that provide a service do NOT need to be concerned with efficient production processes.

Question 42

After a company earns ISO certification,a registrar visits the company to ensure continued quality.What kind of warning does the company receive before these visits?

A) 1 month warning
B) 1 week warning
C) 3 day warning
D) 24 hour warning
E) no warning

Question 43

Transportation costs are one of the major expenses that many manufacturing companies must consider.

Question 44

Cost is the only consideration when choosing a supplier.

Question 45

Supply chains are not part of service industries.

Question 46

Supply chain management can help companies reduce their carbon footprint.

Question 47

Richard owns a waste disposal factory that emits potentially harmful gases into the air.He decided not to open another factory that would have been close to a small town.He considered the human factor.

Question 48

The old method of quality control in the United States believed it was best to test products ________.

A) at least 3 times before completion
B) during the production process
C) after completion of a product
D) after every step in the assembly line
E) just prior to completion

Question 49

The objective of the International Organization for Standardization is to develop production processes that are ________.

A) dependent on the participating country's capability
B) equal in quality and capability in all participating countries
C) higher in quality for developed countries
D) lower in quality for developed countries
E) adapted to each country's specific circumstances

Question 50

Which statement BEST describes the concept of "total quality"?

A) Total quality is about reaching a peak level of quality and maintaining it.
B) Total quality is about building quality into every step of the production process.
C) Total quality is about shifting the responsibility for quality control to one team.
D) Total quality is about inspecting products when they are finished.
E) Total quality is like visiting a doctor to treat the symptoms as opposed to remedying the source of the illness.

Question 51

Prior to the implementation of total quality management,defective items were ________.

A) passed off as perfect products
B) incorporated into a new product
C) scrapped or reworked
D) stored indefinitely
E) sold at a premium

Question 52

Production is the process of getting a good or service to the customer.

Question 53

The approach to quality control ________.

A) requires a team to inspect products at the end of production
B) finds potential problems early to prevent recurrence
C) views quality control as a marketing role
D) allows six errors per batch
E) involves correcting defects at the end of the production cycle

Question 54

________ is the use of techniques,activities,and processes to guarantee that a certain good or service meets a specified standard.

A) Inventory control
B) Supply line control
C) Quality control
D) Management control
E) Enterprise resource planning

Question 55

Kim is implementing the concept of total quality management within her company.The results she expects include ________.

A) a higher standard of products and increased cost savings
B) higher prices for products due to the extra process involved
C) a one-time product improvement unlikely to reproduce
D) a limited presence in the global marketplace
E) putting the responsibility for quality on just one team

Question 56

Good supply chain management is key to Ikea's success.

Question 57

Which quality control approach involves inspecting a random sample of products at every phase of production?

A) total quality management
B) statistical quality control
C) statistical process control
D) six sigma processes
E) ISO 9001

Question 58

Facility layout is the function of operations management that considers the physical arrangement of resources,including people,in the production process

Question 59

The overall purpose of the plan-do-check-act cycle is to ________.

A) better accommodate employee needs
B) improve products and services by reducing potential errors
C) minimize production costs
D) maximize production with the fewest employees
E) provide custom products at minimal expense

Question 60

Labor availability,living conditions,and laws and regulations are the separate but interrelated components of the human factor in location selection.

Question 61

How does manufacturing affect the global economy?

Question 62

Mass customization allow companies to respond quickly to the individual needs of consumers.

Question 63

Fiona is in charge of quality control testing for her company.Her method of quality control is to build quality into every step of the production process.This is the total quality management approach.

Question 64

A significant aspect of total quality management is catering to the customers' needs and desires.

Question 65

In production,scheduling refers to the efficient organization of equipment,facilities,labor,and materials.

Question 66

Improvements in technology have significantly improved the process of producing goods.

Question 67

A product with the ISO 9001 seal has achieved the highest quality possible.

Question 68

ISO is a worldwide,independent organization that sets global measures of quality.

Question 69

When operating with a just-in-time inventory system,suppliers deliver parts and materials right at the time that the buyer is going to use them in the production process.

Question 70

Bill is a production manager at a bicycle manufacturing company and needs to find a new supplier.Explain the steps he should take in choosing the best supplier.

Question 71

With a mass customization system,products are produced based on specific customer wants and needs.

Question 72

Dan is opening a new restaurant specializing in barbecued ribs.He is looking for the perfect location for his rib restaurant.What transportation factor should he consider?

Question 73

Manufacturers use CAM (computer aided manufacturing)to create three-dimensional designs of products before they are built.

Question 74

The purpose of the program evaluation and review technique PERT is to identify the minimum time needed to complete a project.

Question 75

The addition of using robots in production systems has reduced the need for technicians and engineers.

Question 76

In addition to increased production and reduced costs in production systems,technology may also improve product quality but decrease the product variety.

Question 77

In 2006,Apple was accused of poor working and living conditions at an iPod manufacturing plant in China.After an investigation by Apple,it was determined no laws were violated; however,some violation of its codes had taken place.What responsibility do companies have to a community?

Question 78

Mass-produced goods are usually manufactured on an automated assembly line.

Question 79

Explain what human factors should be considered when determining where to locate an electronics manufacturer.

Question 80

Enterprise resource planning (ERP)is simpler and less sophisticated than manufacturing resource planning (MRP).