Deck 2: Communicating in Teams and Mastering Listening and Nonverbal Communication

Question 1

If you encounter irrational resistance,avoid calling the person's attention to it.

Answer 1

False

Question 2

Group members who play task-facilitating roles are motivated to fulfill personal needs so they tend to be less productive than other members.

Answer 2

False

Question 3

Convincing someone of your viewpoint depends as much on the other person's frame of mind as it does on your arguments.

Answer 3

True

Question 4

With collaborative writing,the usual outcome is a document that is inferior to one that would have been produced by a single individual.

Question 5

Committees are short-lived groups formed to solve a short-term problem.

Question 6

Companies today are looking for people who can work alone,since the trend in business is for most employees to function independently.

Question 7

Until roles and status have stabilized on a team,it may have trouble accomplishing its goals.

Question 8

Most groupware systems have built-in intelligence to control which team members can read,edit,and save specific files.

Question 9

Group members who play team-maintenance roles help everyone to work better together.

Question 10

When making a decision,groups usually go through five phases: orientation,conflict,brainstorm,emergence,and reinforcement.

Question 11

Conflict between persons or groups in an organization is destructive and must be avoided at all costs.

Question 12

One of the characteristics of effective teams is that one leader tends to take charge and make all the major decisions.

Question 13

To resolve conflicts successfully,you seek reasons for the problems before seeking solutions.

Question 14

Teams usually achieve greater performance levels than what would have been accomplished by the members working independently.

Question 15

In the phenomenon of groupthink,the team may arrive at poor-quality decisions and even act unethically.

Question 16

To resolve conflict successfully,it helps to get feelings out in the open before dealing with the main issues.

Question 17

Informal teams are not part of the formal organization but are created to solve problems or work on specific activities.

Question 18

Much of the communication you'll participate in will take place in meetings.

Question 19

Free riders are group members who don't contribute their fair share to the team's activities.

Question 20

To facilitate global collaboration,many teams now take advantage of vacant office spaces.

Question 21

The one aspect of nonverbal communication that you have little or no control over is your physical attractiveness.

Question 22

Good listeners specialize in one of the three types of listening and apply it to nearly all situations.

Question 23

The goal of empathic listening is to solve the speaker's problem.

Question 24

Virtual meetings let team members in different locations interact without the disruption,risk,and cost of travel.

Question 25

A meeting agenda is just a guideline and doesn't really need to be adhered to.

Question 26

A manager might be comfortable using hugs to express support or congratulations,but his or her subordinates might interpret those hugs as either a show of dominance or sexual interest.

Question 27

One benefit of wikis is writers don't need to know any of the techniques normally required to create web content.

Question 28

Free riders are team members who freely givie their opinions and ideas to the group.

Question 29

Defensiveness is a major barrier to effective listening.

Question 30

Your vocal characteristics reveal many things that you are unaware of but that have meaning for your audience.

Question 31

The goal of content listening is to evaluate the logic,validity,and implications of a message.

Question 32

The main role of the meeting leader is to be passive and let others speak without interference.

Question 33

In this day and age,there is no need to follow parliamentary procedure in meetings.

Question 34

The more members you have at a meeting the better for making good decisions quickly.

Question 35

People generally have more faith in nonverbal cues than they do in verbal messages.

Question 36

Many companies today use intranets and blog postings to distribute meeting minutes.

Question 37

Most people need to improve their listening skills.

Question 38

There is no such thing as an unproductive meeting.

Question 39

Most people are unable to process information as quickly as a speaker talks,so they get behind in comprehending what the speaker is saying.

Question 40

Maintaining eye contact is often effective for indicating attention and interest.

Question 41

If you are engaging in critical listening,your goal is to ______________

A) understand and retain information.
B) understand the speaker's feelings, needs, and wants.
C) evaluate the logic and validity of the message.
D) appreciate the speaker's point of view.

Question 42

If you are listening mainly to understand and retain information imparted by a speaker,you are engaging in ______________

A) content listening.
B) critical listening.
C) empathic listening.
D) active listening.

Question 43

When it comes to resolving conflict in groups,it is a good idea to ______________

A) be flexible.
B) hold off dealing with minor problems until the conflict becomes major.
C) avoid all conflict in the first place.
D) encourage participants to repress their emotions about the situation.

Question 44

To improve meeting productivity,______________

A) communicate.
B) wait for everyone to arrive even if it means starting the meeting 10 minutes late.
C) work out an agenda that will achieve your objectives.
D) smile, laugh, enjoy yourself.

Question 45

Working with other writers to produce a single document is called ______________

A) groupthink.
B) participative management.
C) collaborative writing.
D) task facilitating.

Question 46

If you are listening mainly to understand the speaker's needs and wants,you are engaging in ______________

A) content listening.
B) critical listening.
C) empathic or active listening.
D) sustained listening.

Question 47

Unwritten rules that govern the behaviour of group members are referred to as _____________

A) group maintenance roles.
B) parliamentary procedure.
C) group norms.
D) Robert's Rules.

Question 48

____________________ is an advantage of a successful team.

A) Increased diversity of views
B) Groupthink
C) Cost
D) Hidden agenda

Question 49

A hidden agenda refers to _____________

A) a meeting agenda that is not revealed to others outside the meeting group.
B) individuals' private motives that affect a group's interaction.
C) an agenda that members must look for before they can attend a meeting.
D) an approach to group dynamics that helps facilitate group functioning.

Question 50

The best way to handle an emotional reaction in a business setting is to ______________

A) focus on your argument and ignore the emotional elements.
B) repeat yourself in hopes that this will help diffuse emotions.
C) express understanding.
D) agree with the other person's emotional reaction.

Question 51

The first step in the basic listening process is ______________

A) physically receiving the message.
B) interpreting the message.
C) evaluating the message.
D) encoding the message.

Question 52

In participative management _____________

A) employees are involved in the company's decision making.
B) all top-level managers participate in profit sharing.
C) teams are discouraged in favour of individual achievement.
D) an authoritarian management model is used.

Question 53

Groupthink refers to __________________

A) the willingness of individual group members to set aside their personal opinions and go along with everyone else.
B) the four-step decision-making process in groups.
C) software programs that help groups make decisions.
D) the basic rules that underlie a group's behaviour.

Question 54

Which of the following is NOT a characteristic of effective teams?

A) A clear sense of purpose
B) Open and honest communication
C) Decision making done primarily by the team leaders
D) Encouragement of original thinking

Question 55

Successful collaboration requires a number of steps,from selecting the right partners and agreeing on project goals to ___________________________

A) establishing clear processes and avoiding writing as a group.
B) setting timelines and meeting at the same location.
C) making sure all members speak more than one language.
D) creating agendas and controlling creativity.

Question 56

Group members who try to help people work well together are able to fill a ______________

A) team-maintenance role.
B) task-facilitating role.
C) self-oriented role.
D) coordinating role.

Question 57

In collaborative writing,it is a good idea to _________________

A) make sure tools and techniques are ready and compatible across the team.
B) begin by letting all members "do their own thing" and then seeing what they all produce.
C) let all members use their own preferred software.
D) make the team as big as possible so that every possible area of expertise will be covered.

Question 58

During the reinforcement phase of group decision making,members ______________

A) socialize and establish roles.
B) air all options and discuss their pros and cons.
C) reach a decision.
D) are given their assignments for carrying out the group's decision.

Question 59

When questioned about material they have just listened to,most people are likely to ______________

A) remember nearly all of the content correctly.
B) get the facts mixed up.
C) remember almost nothing.
D) fake an answer.

Question 60

Group members who are motivated mainly to fulfill personal needs play a ______________

A) team-maintenance role.
B) task-facilitating role.
C) self-oriented role.
D) coordinating role.

Question 61

When conducting a meeting,__________________________

A) if some people are too quiet, leave them alone; they probably have nothing to contribute.
B) if some people dominate the conversation, let them do so, since they are probably the most knowledgeable attendees.
C) try to simply act as an observer, and let the meeting "run itself."
D) be sure to follow the agenda.

Question 62

A meeting agenda _______________

A) is a formality that most groups skip these days.
B) should be circulated a in advance of the meeting to give participants time to prepare.
C) should be general rather than specific so participants can add to topics to it during the meeting.
D) is only a guideline, and deviations are common and expected.

Question 63

"Selective listening" refers to ___________________

A) a highly focused form of listening.
B) when the listener's mind wanders until something relevant is said.
C) a form of defensive listening.
D) listening only long enough to get a word in edgewise.

Question 64

One of the biggest mistakes in holding meetings is ______________

A) not having a specific goal.
B) not inviting enough participants.
C) circulating the agenda too far in advance.
D) sticking too closely to the agenda.

Question 65

Some group members have a(n)__________: private motives that affect the group's interaction.

Question 66

Teams need to learn how to resolve __________ over differences in ideas,power struggles,or basic differences in personalities.

Question 67

Nonverbal differs from verbal communication in that it _____________________

A) rarely occurs spontaneously.
B) lacks intent.
C) often reveals information without your consent.
D) doesn't provide a message.

Question 68

If a person says one thing but sends a conflicting message nonverbally,_____________

A) people are more likely to believe the verbal message.
B) people are more likely to believe the nonverbal message.
C) people are more likely to just stop listening.
D) People will think the speaker does not know what he/she is saying.

Question 69

Poor listeners may create a barrier to listening by ___________

A) relating what they hear to their own experience.
B) thinking of related questions.
C) checking their watch or PDA.
D) focusing on the message.

Question 70

A(n)__________ is a unit of two or more people who work together to achieve a goal.

Question 71

Group __________ are informal standards of conduct that members share and that guide member behaviour.

Question 72

In an informational meeting,______________

A) the participants share information and coordinate actions.
B) the group rarely arrives at some kind of decision.
C) brainstorming sessions are avoided.
D) participants dress casually.

Question 73

__________ management is a way of involving employees in the company's decision making.

Question 74

A lack __________ of is cited as the most common reason for the failure of teams.

Question 75

In __________ writing,a team of writers works together to produce a single document.

Question 76

__________ are the interactions and processes that take place in a meeting.

Question 77

Group loyalty can lead members into__________,a willingness to set aside personal opinions and to go along with everyone else,even if everyone else is wrong.

Question 78

Touching behaviour ________________

A) is the least important form of nonverbal communication.
B) is the great equalizer, putting people of different status on the same footing.
C) should be completely avoided in all business situations.
D) is governed by relatively strict customs that establish who can touch whom and when.

Question 79

Instant messaging and teleconferencing are ________________

A) the most complex forms of virtual meetings.
B) are not classified as virtual meetings.
C) the simplest forms of virtual meetings.
D) are not used in business correspondence.

Question 80

Use of parliamentary procedure ________________

A) tends to slow meetings down.
B) contributes to dissension among participants.
C) aids in planning and running effective meetings.
D) is only useful for highly formalized, important meetings with more than a dozen participants.