Question 1

If you are listening mainly to understand the speaker's needs and wants,you are engaging in ______________

Accepted Answer

A)  content listening. 
B)  critical listening. 
C)  empathic or active listening. 
D)  sustained listening. 
A)  content listening. 
B)  critical listening. 
C)  empathic or active listening. 
D)  sustained listening. C

Question 2

Nonverbal differs from verbal communication in that it _____________________

Accepted Answer

A)  rarely occurs spontaneously. 
B)  lacks intent. 
C)  often reveals information without your consent. 
D)  doesn't provide a message. 
A)  rarely occurs spontaneously. 
B)  lacks intent. 
C)  often reveals information without your consent. 
D)  doesn't provide a message. C

Question 3

Group members who try to help people work well together are able to fill a ______________

Accepted Answer

A)  team-maintenance role. 
B)  task-facilitating role. 
C)  self-oriented role. 
D)  coordinating role. 
A)  team-maintenance role. 
B)  task-facilitating role. 
C)  self-oriented role. 
D)  coordinating role. A

Question 4

In the __________ stage of listening,you apply critical thinking skills and separate fact from opinion.

Accepted Answer

The answer of In the __________ stage of listening,you apply...

Question 5

__________ are the interactions and processes that take place in a meeting.

Accepted Answer

The answer of __________ are the interactions and processes that...

Question 6

Informal teams are not part of the formal organization but are created to solve problems or work on specific activities.

Accepted Answer

A) True 
 B)False

Question 7

Instant messaging and teleconferencing are ________________

Accepted Answer

A)  the most complex forms of virtual meetings. 
B)  are not classified as virtual meetings. 
C)  the simplest forms of virtual meetings. 
D)  are not used in business correspondence. 
A)  the most complex forms of virtual meetings. 
B)  are not classified as virtual meetings. 
C)  the simplest forms of virtual meetings. 
D)  are not used in business correspondence.

Question 8

__________ management is a way of involving employees in the company's decision making.

Accepted Answer

The answer of __________ management is a way of involving...

Question 9

List and briefly explain the three roles nonverbal communication plays in communication.

Accepted Answer

The first role of nonverbal communicatio

Question 10

To resolve conflicts successfully,you seek reasons for the problems before seeking solutions.

Accepted Answer

A) True 
 B)False

Question 11

The more members you have at a meeting the better for making good decisions quickly.

Accepted Answer

A) True 
 B)False

Question 12

Unwritten rules that govern the behaviour of group members are referred to as _____________

Accepted Answer

A)  group maintenance roles. 
B)  parliamentary procedure. 
C)  group norms. 
D)  Robert's Rules. 
A)  group maintenance roles. 
B)  parliamentary procedure. 
C)  group norms. 
D)  Robert's Rules.

Question 13

__________ is knowing how to behave properly in a given situation.

Accepted Answer

Etiquette/

Question 14

List at least three strategies for keeping one's mind from wandering while listening to a speaker.

Accepted Answer

Although we can think faster t

Question 15

Describe three types of listening: critical listening,content listening,and empathic listening.

Accepted Answer

Critical listening is to understand and

Question 16

One of the characteristics of effective teams is that one leader tends to take charge and make all the major decisions.

Accepted Answer

A) True 
 B)False

Question 17

In this day and age,there is no need to follow parliamentary procedure in meetings.

Accepted Answer

A) True 
 B)False

Question 18

When making a decision,groups usually go through five phases: orientation,conflict,brainstorm,emergence,and reinforcement.

Accepted Answer

A) True 
 B)False

Question 19

Group loyalty can lead members into__________,a willingness to set aside personal opinions and to go along with everyone else,even if everyone else is wrong.

Accepted Answer

The answer of Group loyalty can lead members into__________,a willingness...

Question 20

People generally have more faith in nonverbal cues than they do in verbal messages.

Accepted Answer

A) True 
 B)False

If you are listening mainly to understand the speaker's needs and wants,you are engaging in ______________

Nonverbal differs from verbal communication in that it _____________________

Group members who try to help people work well together are able to fill a ______________

In the __________ stage of listening,you apply critical thinking skills and separate fact from opinion.

__________ are the interactions and processes that take place in a meeting.

Informal teams are not part of the formal organization but are created to solve problems or work on specific activities.

Instant messaging and teleconferencing are ________________

__________ management is a way of involving employees in the company's decision making.

List and briefly explain the three roles nonverbal communication plays in communication.

To resolve conflicts successfully,you seek reasons for the problems before seeking solutions.

The more members you have at a meeting the better for making good decisions quickly.

Unwritten rules that govern the behaviour of group members are referred to as _____________

__________ is knowing how to behave properly in a given situation.

List at least three strategies for keeping one's mind from wandering while listening to a speaker.

Describe three types of listening: critical listening,content listening,and empathic listening.

One of the characteristics of effective teams is that one leader tends to take charge and make all the major decisions.

In this day and age,there is no need to follow parliamentary procedure in meetings.

When making a decision,groups usually go through five phases: orientation,conflict,brainstorm,emergence,and reinforcement.

Group loyalty can lead members into__________,a willingness to set aside personal opinions and to go along with everyone else,even if everyone else is wrong.

People generally have more faith in nonverbal cues than they do in verbal messages.

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Exam 2: Communicating in Teams and Mastering Listening and Nonverbal Communication

If you are listening mainly to understand the speaker's needs and wants,you are engaging in ______________

Nonverbal differs from verbal communication in that it _____________________

Group members who try to help people work well together are able to fill a ______________

In the __________ stage of listening,you apply critical thinking skills and separate fact from opinion.

__________ are the interactions and processes that take place in a meeting.

Informal teams are not part of the formal organization but are created to solve problems or work on specific activities.

Instant messaging and teleconferencing are ________________

__________ management is a way of involving employees in the company's decision making.

List and briefly explain the three roles nonverbal communication plays in communication.

To resolve conflicts successfully,you seek reasons for the problems before seeking solutions.

The more members you have at a meeting the better for making good decisions quickly.

Unwritten rules that govern the behaviour of group members are referred to as _____________

__________ is knowing how to behave properly in a given situation.

List at least three strategies for keeping one's mind from wandering while listening to a speaker.

Describe three types of listening: critical listening,content listening,and empathic listening.

One of the characteristics of effective teams is that one leader tends to take charge and make all the major decisions.

In this day and age,there is no need to follow parliamentary procedure in meetings.

When making a decision,groups usually go through five phases: orientation,conflict,brainstorm,emergence,and reinforcement.

Group loyalty can lead members into__________,a willingness to set aside personal opinions and to go along with everyone else,even if everyone else is wrong.

People generally have more faith in nonverbal cues than they do in verbal messages.

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Filters