Deck 3: Planning and Decision Making

Question 1

Face-to-face meeting is the most convenient channel forconveying large amounts of information.

Answer 1

False

Question 2

In a corporate culture, market culture takes place in a dynamic workplace with leaders who stimulate innovation.

Answer 2

False

Question 3

Outlining increasesthe chance of leaving out an essential idea orincluding an unessential idea.

Answer 3

False

Question 4

Written defamatory remarks are referred to asslander.

Question 5

Ross is the CEO of IO Technological Solutions (IOTS), a multinational company. Ross stresses on a decentralized working environment and is very friendly with his staff. In board meetings, he stresses that every top level employee at IOTS should focus on building a personal relationship with his or her team members and mentor them to succeed in their work. In this scenario, Ross focuses on a _____ for his company.

A)hierarchy culture
B)market culture
C)clan culture
D)adhocracy culture

Question 6

A(n) _____ involves a dynamic workplace with leaders who stimulate innovation.

A)hierarchy culture
B)market culture
C)clan culture
D)adhocracy culture

Question 7

The social context refers to the nature of the relationship between two communicators as well as who is present.

Question 8

Perception is the part of the communication process thatinvolves how the world looks at us.

Question 9

In a communication process, outlining is the process of identifying central ideas and details andarranging them in the right sequence and it should be completed prior towriting.

Question 10

Ideas are more interesting and appealing if they areexpressed from the sender's viewpoint.

Question 11

Organizing a message firstwill ensure that ideas are presented clearly andlogically and all vital components are included.

Question 12

Face-to-face communication provides opportunities to facilitate feedback and establish a personal focus.

Question 13

Perception is limited by previous experiences and attitudes toward the sender of the message.

Question 14

Organizational culture does not impact the type, amount, or quality of communication in an organization.

Question 15

Zhenyu, a manager at Finertech, wants to inform an employee that he was not considered for a promotion. He wants to use a channel of communication that will allow him a great degree of control over his message. Which of the following channels of communication should Zhenyu use to maintain a high degree of control over his message?

A)A written channel
B)An oral channel
C)A nonverbal channel
D)A kinesic channel

Question 16

Inductive organization of a message can be especially effective if the main idea confirmsthe conclusion the audience has drawnfrom the preceding details.

Question 17

Embellishment or exaggeration is justified when needed for persuasive sales messages.

Question 18

A receiver's reaction to a message is strongly influencedby the sequence in which ideas are presented.

Question 19

Which of the following statements is true about perception of reality?

A)It is limited by our past experiences.
B)It is unaffected by our attitude toward the sender of the message.
C)It is similar among individuals with similar backgrounds.
D)It is constant among people from different generations.

Question 20

Which of the following dimensions of context refers to the ways time influences interactions?

A)The chronological context
B)The social context
C)The cultural context
D)The physical context

Question 21

Describe how you can overcome perceptual barriers to help you adapt your message to the audience.

Question 22

The process of identifying central ideasand details and arranging them in the right sequence is known as_____.

A)outlining
B)stroking
C)​interfering
D)deducing

Question 23

A(n) _____ is a structured and formalized workplace where leaders act like coordinators or administrators and the focus is on internal aspects of the workplace.

A)hierarchy culture
B)clan culture
C)market culture​
D)cultural context

Question 24

Spoken defamatory remarks are referred to as_____.

A)jargon
B)brevity
C)libel
D)slander

Question 25

Which of the following is true of outlining before communicating complex messages?

A)​It ensures that insignificant points will appear at emphatic positions.
B)It saves time in structuring ideas in their proper sequence.
C)It permits concentration on more than one phase at a time.
D)It increases
the chance of leaving out essential ideas.

Question 26

Which of the following is true of face-to-face communication?

A)It increases
the opportunity of processing and remembering a long and complex message.
B)It provides fewer opportunities to
facilitate feedback and establish a personal focus.
C)It provides
participants a rich source of information, including
vocal cues and facial expressions.
D)It provides the sender greater control over the message than written communication.

Question 27

Andy works at AZ Corporation. He has been working very hard and feels he deserves a pay hike. He wants to seek a meeting with Anna, the manager of AZ Corp., and ask for a raise. Since Anna is busy preparing for the annual board meeting, Andy decides to delay the meeting with Anna for a while. Which of the following dimensions to context influenced Andy's interaction with Anna

A)The physical context
B)The social context
C)The chronological context
D)The cultural context

Question 28

List the major audience characteristics that should be considered when tailoring your message to fit the audience.

Question 29

_____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports.

A)Oral communication
B)Written communication
C)Kinesic communication
D)Haptic communication

Question 30

Which of the following is true of nonverbal communication?

A)It is the best channel of communication when a high degree of control is to be maintained over the message sent.
B)It is difficult to interpret for
a variety of reasons, mainly because it is
not generally considered a coded language.
C)​It provides opportunities to
facilitate feedback and establish a personal focus.
D)​It is an efficient channel of communication when long and complex messages have to be delivered.

Question 31

Which of the following is true of the inductive approach of communicating messages?

A)It is used when a message will please the audience.
B)It is used to discourage audience involvement.
C)It is used when a message is routine.
D)It is used when the audience will need to be persuaded by a message.

Question 32

When a message withholdsa major idea until accompanying details andexplanations have been presented, the sequence iscalled _____.

A)​inductive
B)​deductive
C)​proxemic
D)kinesic

Question 33

What is an organizational culture?

Question 34

In a discussion of communication, the word _____ means the act of dividinga topic into parts and arranging them in an appropriatesequence.

A)interpret
B)organize
C)interfere
D)stroke

Question 35

_____ is the part of the communication process thatinvolves how we look at others and the world around us.

A)Outlining
B)Perception
C)Coherence
D)Slander

Question 36

Written defamatory remarks are referred to as _____.

A)libel
B)slander
C)jargon
D)brevity

Question 37

Which of the following does communicatingethically involve?

A)Presenting data in a deductive manner
B)Including an unessential idea
C)Embellishing facts to make ideas sound better
D)Expressing ideas clearly and understandably

Question 38

Whena message begins with a major idea, the sequenceof ideas is called _____.

A)inductive
B)deductive
C)intuitive
D)tentative

Question 39

Alan, the CEO of Techosoft Solutions, was requested by Jack, a student at Woodhouse Elementary School, to share some information about his company for his project report. Alan used simple words and gave simple basic facts about his company when responding to Jack. Alan would have worded his response in a different way if he was responding to an adult. Which of the following audience characteristics is Alan considering?

A)Rapport
B)Age
C)Economic level
D)Culture

Question 40

Zelda is the founder of Green House, a nongovernmental organization for orphans. Since the NGO was running short of funds, she decided to write to business owners and major corporations in the city for funds. She realized that writing a solicitation for a charity project to a small business owner is different than a request to a representative from a major corporation. Which of the following audience characteristic is Zelda considering?

A)Age
B)Economic level
C)Educational background
D)Culture

Question 41

Communicate Ethically and Responsibly​Thomas is the CEO of AZ Consultancy Services, a recently opened information technology service corporation in California, US.Thomas wants to recruit 100 engineering graduates in the next few months. So, he creates a brochure that would be distributed throughout the state for awareness. He wants Steve, a senior data analyst in the same company, to help create the brochure. Steve does not know how to create a brochure. So he decides to ask Alan to create a checklist for him on how to create a brochure and how to communicate a message ethically and responsibly. Provide guidelines to help Steve communicate the information ethically and responsibly.

Question 42

Discuss the four culture types that might emerge in corporate cultures.

Question 43

List the questions you should ask yourself to help ensure that you are communicating responsibly and ethically.

Question 44

Discuss in detail the common bases for idea sequences that are used for determining the sequence of minor ideas that accompany the major idea?

Question 45

Sequence Ideas to Achieve Desired Goals​Rebecca works at Delta Creations, a content development company. She is an aspiring author, who wants to write short stories for children. However, she is not sure whether it is worth leaving a high paying job to follow her passion. Rebecca is a single mother who has to take care of two children: Joseph, a 12-year-old boy, and Serena, a 14-year-old girl. She decides to consult Murray, who works at Theta Solutions, a leading global provider of educational books and materials and a leading publisher, as a project manager. Murray wants to help Rebecca by getting a better idea of the book Rebecca wants to write and anticipating the audience's reaction to it. How can Murray help Rebecca solve her dilemma?

Question 46

What are the four channels of communication?

Question 47

Why is outlining your message before communicating an effective technique?

Question 48

Adapting a Message to Different Audiences​​You have borrowed your boss's car to visit an important client for a working lunch. You are running late for the meeting, so you take the backroads. You are going a little over the speed limit, and it is drizzling. As you try to stop at an intersection, you realize that the brakes are not functioning. You slide about 8 feet into the intersection. Before you can do anything, you are hit on the passenger's side. It looks like you may miss lunch altogether.In small groups, consider the previous details and consider how you would relay the information to one of the following audiences assigned to you. Although you may emphasize or de-emphasize certain information or change the order of things, you should not substantially change the basic facts. Also, indicate the channel or medium you may want to select, depending on the audience.Your bossA co-worker who has been in three accidents during the past yearA co-worker who thinks you are a trouble makerA police officer who asks you to recount the eventsAn insurance agent who will be adjusting your ratesA lawyer representing you in court and needs to know all the factsA significant other who is behind you and supports you no matter whatIn a role play situation, retell the story to your assigned audience.

Question 49

Discuss in detail the concept of perception in a communication process.

Question 50

Discuss the different dimensions of context.