Exam 3: Planning and Decision Making
Exam 1: Establishing a Framework for Business Communication50 Questions
Exam 2: Focusing on Interpersonal and Group Communication50 Questions
Exam 3: Planning and Decision Making50 Questions
Exam 4: Preparing Written Messsages47 Questions
Exam 5: Communicating Electronically50 Questions
Exam 6: Delivering Good- and Neutral-News Messages50 Questions
Exam 7: Delivering Bad-News Messages49 Questions
Exam 8: Delivering Persuasive Messages50 Questions
Exam 9: Understanding the Report Process and Research Methods50 Questions
Exam 10: Managing Data and Using Graphics50 Questions
Exam 11: Organizing and Preparing Reports and Proposals50 Questions
Exam 12: Designing and Delivering Business Presentations50 Questions
Exam 13: Preparing Resumes and Application Messages47 Questions
Exam 14: Interviewing for a Job and Preparing Employment Messages48 Questions
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Inductive organization of a message can be especially effective if the main idea confirmsthe conclusion the audience has drawnfrom the preceding details.
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(True/False)
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Correct Answer:
True
List the major audience characteristics that should be considered when tailoring your message to fit the audience.
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(Essay)
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Correct Answer:
The audience characteristics that should be considered when tailoring a message to fit the audience are the following:
age
economic level
educational/occupational background
needs and concerns of the audeince
culture
rapport
expectations
Zhenyu, a manager at Finertech, wants to inform an employee that he was not considered for a promotion. He wants to use a channel of communication that will allow him a great degree of control over his message. Which of the following channels of communication should Zhenyu use to maintain a high degree of control over his message?
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(Multiple Choice)
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Correct Answer:
A
Discuss in detail the common bases for idea sequences that are used for determining the sequence of minor ideas that accompany the major idea?
(Essay)
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Which of the following dimensions of context refers to the ways time influences interactions?
(Multiple Choice)
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Perception is the part of the communication process thatinvolves how the world looks at us.
(True/False)
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In a communication process, outlining is the process of identifying central ideas and details andarranging them in the right sequence and it should be completed prior towriting.
(True/False)
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Communicate Ethically and ResponsiblyThomas is the CEO of AZ Consultancy Services, a recently opened information technology service corporation in California, US.Thomas wants to recruit 100 engineering graduates in the next few months. So, he creates a brochure that would be distributed throughout the state for awareness. He wants Steve, a senior data analyst in the same company, to help create the brochure. Steve does not know how to create a brochure. So he decides to ask Alan to create a checklist for him on how to create a brochure and how to communicate a message ethically and responsibly. Provide guidelines to help Steve communicate the information ethically and responsibly.
(Essay)
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List the questions you should ask yourself to help ensure that you are communicating responsibly and ethically.
(Essay)
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Why is outlining your message before communicating an effective technique?
(Essay)
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The social context refers to the nature of the relationship between two communicators as well as who is present.
(True/False)
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Adapting a Message to Different AudiencesYou have borrowed your boss's car to visit an important client for a working lunch. You are running late for the meeting, so you take the backroads. You are going a little over the speed limit, and it is drizzling. As you try to stop at an intersection, you realize that the brakes are not functioning. You slide about 8 feet into the intersection. Before you can do anything, you are hit on the passenger's side. It looks like you may miss lunch altogether.In small groups, consider the previous details and consider how you would relay the information to one of the following audiences assigned to you. Although you may emphasize or de-emphasize certain information or change the order of things, you should not substantially change the basic facts. Also, indicate the channel or medium you may want to select, depending on the audience.Your bossA co-worker who has been in three accidents during the past yearA co-worker who thinks you are a trouble makerA police officer who asks you to recount the eventsAn insurance agent who will be adjusting your ratesA lawyer representing you in court and needs to know all the factsA significant other who is behind you and supports you no matter whatIn a role play situation, retell the story to your assigned audience.
(Essay)
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Describe how you can overcome perceptual barriers to help you adapt your message to the audience.
(Essay)
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Which of the following is true of the inductive approach of communicating messages?
(Multiple Choice)
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Organizing a message firstwill ensure that ideas are presented clearly andlogically and all vital components are included.
(True/False)
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Which of the following is true of outlining before communicating complex messages?
(Multiple Choice)
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