Deck 10: Collaborative Computer-Supported Technologies and

Question 1

One of the characteristics of groupwork is that a group can be at one managerial level or can span across several levels.

Answer 1

True

Question 2

The Windows Meeting Space client is included in the Windows operating system.

Answer 2

True

Question 3

Personality-related creativity traits include inventiveness,independence,individuality,enthusiasm,and flexibility,and these traits have been assessed through the widely used Torrance Tests of Creative Thinking.

Answer 3

True

Question 4

Voice over IP (VoIP)are communication systems that transmit voice calls over circuit-based networks.

Question 5

WebEx delivers active and interactive presentations,allows real-time collaboration,enhances demonstration of products and services,and assists in document management.

Question 6

Instant messaging,audio conferencing,and polling are asynchronous groupware tools.

Question 7

A group may produce synergy during problem solving,which means that the time to reach a high quality decision is greater for group decision making than for independent individuals.

Question 8

Nominal group technique (NGT)uses questionnaires for technological forecasting and for forecasting of sensitive issues.

Question 9

Intraspect from Vignette Corp.allows employees to create Web sites,invite co-workers to join discussions and post documents.

Question 10

Groupware products are either stand-alone products that support only one task,such as videoconferencing,or are integrated kits consisting of several tools.

Question 11

The advancement of Web-based systems such as webex.com and gotomeetings.com opens the door for improved electronically supported virtual meetings.

Question 12

Successful enterprise-wide collaboration systems such as Lotus Notes/Domino can be
inexpensive to develop and operate because no support staff is required.

Question 13

There is never a tendency for poor quality compromised solutions in groupwork.

Question 14

A large part of our communication is conveyed via nonverbal cues.

Question 15

One of the greatest benefits of using computer-supported collaboration tools is anonymity when there is tension or sensitive topics within groups.

Question 16

Collaborators can work together on the same document,spreadsheet,or graphics using the screen sharing software.

Question 17

In contrast with commercial portals such as Yahoo! and MSN,which are gateways to general information on the Internet,corporate portals provide a single point of access to information and applications available on the Internet,intranets,and extranets of a specific organization.

Question 18

A major characteristic of GDSSs is that they contain built-in mechanisms that discourage development of negative group behaviors,such as destructive conflict miscommunication and groupthink.

Question 19

The idea of CPFR is achieve fewer out-of-stock situations and resultant lost sales by increasing inventory levels in the supply chain.

Question 20

Most of the complex decisions in organizations are made by groups whose members work together in the same location and at the same time.

Question 21

Which of the following is a key feature of idea-generating GDSS software?

A) The software does all of the thinking.
B) Bombarding the user with many ideas.
C) Information overload.
D) All of the above.

Question 22

Which of the following is used for the members of a supply chain to help improve effectiveness between manufacturing companies?

A) Supply chain hub
B) Collaboration hub
C) Member hub
D) Supplier hub

Question 23

Communication occurs when the receiver gets the information at a different time than it was sent is called ________ communication.

A) deferred
B) delayed
C) time lagging
D) asynchronous

Question 24

Which of the following is a gateway to a corporate Web site that enables communication,collaboration,and access to company information?

A) Corporate port
B) Web portal
C) Corporate gateway
D) Enterprise portal

Question 25

A wikilogs is an extension of a(n)________,which is created by an individual or a small group and may have a discussion board.

A) im
B) wiki
C) log
D) blog

Question 26

Groove Workspace,used with Groove enterprise servers and ________,enables spontaneous,online-offline collaboration that reduces project costs and speeds time-to-market for products and services.

A) blackboards services
B) whiteboards services
C) server services
D) hosted services

Question 27

The collaborative experience in Live Meeting is enhanced through added features like ________.

A) mood indicators
B) opinion sharing
C) user participation
D) instant messaging

Question 28

With ________,group members can work on the same document which is shown on the PC screen of each participant.

A) data conferencing
B) whiteboards
C) instant messaging
D) screen sharing

Question 29

Which of the following is a simple brainstorming process for nonelectronic meetings?

A) NGT
B) NBT
C) NAT
D) NCT

Question 30

Retailers make their suppliers responsible for determining when to order and how much to order by adopting ________.

A) VMM
B) SMM
C) SMI
D) VMI

Question 31

The term,wiki,refers to the collaborative software that facilitates the operation of a wiki Web site;.and means ________ in the Hawaiian language.

A) slow
B) quick
C) integration
D) collaboration

Question 32

CPFR is an industry-wide project in which suppliers and retailers collaborate in ________ and demand forecasting.

A) planning
B) scheduling
C) purchasing
D) transportation

Question 33

GDSS supports group decision making by providing the automation of ________ using information technology tools.

A) participations
B) tasks
C) processes
D) subprocesses

Question 34

Lotus Notes provides online ________ capabilities through Web conferencing on demand.

A) collaboration
B) cooperation
C) partnership
D) teamwork

Question 35

The spread of instant messaging and Internet telephony has led to the idea of linking people via both voice and audio,which is called ________.

A) audio-video conference
B) instant audio
C) instant video
D) conference

Question 36

Which of the following activities and processes is not a characteristic of meetings?

A) Differences in opinions are settled by the ranking person present and not through negotiation or arbitration.
B) A meeting is a joint activity engaged in by a group of people typically of equal or nearly equal status.
C) The outcome of a meeting depends partly on the knowledge, opinions, and judgments of its participants and the support they give to the outcome.
D) The process of group decision making can create benefits as well as dysfunctions.

Question 37

Which of the following is not an option for deploying GDSS/GSS technology?

A) Multiple users functions
B) Decision room
C) Multiple-use facility
D) Internet based or intranet-based groupware

Question 38

Which of the following refers to a group process wherein people begin thinking alike and not being tolerant of new ideas?

A) Group brainwash
B) Group politics
C) Group gain
D) Groupthink

Question 39

In order for collective intelligence (CI)to happen,four features are needed.Which of the following is not one of those features?

A) acting locally
B) openness
C) peering
D) sharing

Question 40

Managers spend about ________ percent of their time in formal meetings of five people or more; and up to ________ percent of their time communicating.

A) 10; 50
B) 20; 85
C) 50; 25
D) 50; 50

Question 41

________ is an industry-wide project in which suppliers and retailers collaborate in planning and demand forecasting in order to ensure that members of the supply chain will have the right amount of raw materials and finished goods when they need them.

Question 42

________ tools support synchronous communication of graphical and text-based information.These tools are also being used in distance learning,virtual classroom,personnel training,product demonstrations,customer support,e-commerce,and sales applications.

Question 43

The success of a GSS depends mostly on its ________.

Question 44

An ________ is a form of GSS that supports anytime/anyplace meetings.

Question 45

A ________ is an interactive computer-based system that facilitates the solution of semistructured and unstructured problems by a group of decision makers.

Question 46

WebEx Meeting Center integrates data,voice,and video within a standard ________ for real-time meetings over the Internet from any desktop,laptop,or wireless handheld device.

Question 47

The Groove Outliner tool is an open-ended ________ tool that allows shared space members to build structured hierarchical lists of videos and concepts.

Question 48

________ are methods used to increase some of the benefits of meetings and eliminate or reduce some of the losses.

Question 49

A ________ is a piece of server software available in a Web site that allows users to freely create and edit Web page content.

Question 50

In collaborative work,team members are frequently in different locations.By using ________ software,group members can work on the same document,which is shown on the PC screen of each participant.

Question 51

________ is the first major step in the GSS process.This exploratory step looks at the problem and attempts to develop creative ideas about its important features or alternative solutions in a problem-solving session.

Question 52

The advancement of Web-based systems allows ________ where members are in different locations and even in different countries.

Question 53

________ are computerized tools have been developed to provide group support.

Question 54

________ is the use of electronic communication that allows two or more people at different locations to have a simultaneous conference.

Question 55

A ________ is any combination of hardware and software that enhances groupwork support in decision making,directly or in indirectly.

Question 56

________ is a team whose members are in different places while in a meeting.

Question 57

________ that is a qualitative forecasting methodology using anonymous questionnaires.

Question 58

________ refers to the ability of participants in a group to work simultaneously on a task.

Question 59

________ refers to communication systems that transmit voice calls over Internet Protocol-based networks.

Question 60

________,associated with asynchronous mode,allows users to collaborate on projects but work at different times.

Question 61

List the activities supported by GDSS.

Question 62

Describe the four cells frameworks of time and space in communications.

Question 63

Describe the major steps in a standard GSS.

Question 64

Describe the steps in the process model for implementing a CPFR project.

Question 65

Describe the steps that managers must do in creating a work environment that supports collaboration.

Question 66

List the benefits of VoIP for individual users.

Question 67

List the benefits of VoIP for business users.

Question 68

Describe the benefits of working in groups.

Question 69

List and describe the three categories in Groupware products.

Question 70

Describe the major characteristics of a GDSS.