Deck 1: Managers in the Workplace

Question 1

Which of the following is NOT a characteristic of contemporary organisations?

A)employee participation in decision making
B)team orientation
C)workforce diversity
D)flexible work arrangements
E)clearly identifiable work units

Answer 1

E

Question 2

As organisations have changed, the distinction between managers and non-managerial employees has blurred.

Answer 2

True

Question 3

One of the common characteristics of all organisations, ________, clarifies members' work relationships.

A)its goals
B)its deliberate structure
C)its purpose
D)norms
E)its people

Answer 3

B

Question 4

A distinct purpose is important in defining an organisation.

Question 5

'Supervisor' is another name for whom?

A)first-line managers
B)team leaders
C)middle managers
D)subordinates
E)top managers

Question 6

All levels of management between the supervisor level and the top level of the organisation are termed ________.

A)first-line managers
B)middle managers
C)foremen
D)supervisors
E)coaches

Question 7

One of the common characteristics of all organisations, ________, is typically expressed in terms of its goals.

A)its people
B)norms
C)its goals
D)its purpose
E)its systematic structure

Question 8

Supervisors and forepersons may both be considered first-line managers.

Question 9

If there were no organisations, there would be no need for managers.

Question 10

'Department head' or 'store manager' is most likely associated with which of the following?

A)middle managers
B)top managers
C)team leaders
D)subordinates
E)first-line managers

Question 11

Identifying critical issues is an important task that managers need to play in today's business world.

Question 12

An organisation is ________.

A)a collection of individuals working for the same company
B)a deliberate arrangement of people to accomplish some specific purpose
C)the physical location where people work
D)a group of individuals focused on profit making for their shareholders
E)different from a 'company' because of legal definitions

Question 13

________ are organisational members who coordinate and oversee the work of others.

A)Operatives
B)Subordinates
C)Employees
D)Managers
E)Agents

Question 14

The term 'operative' refers to an entity that has a distinct purpose, includes people and has a deliberate structure.

Question 15

Which of the following is NOT a challenge in today's business world that requires managers to be able to craft responses?

A)the worldwide economic climate
B)changing workforce dynamics
C)scientific developments in medicine
D)changing technology
E)ever-increasing globalisation

Question 16

Traditionally, ________ were individuals in an organisation who worked directly on a job or task but had no subordinates.

A)line managers
B)non-managerial employees
C)top-level managers
D)managers
E)team leaders

Question 17

According to the Gallup Organization survey, the relationship between employees and their colleagues is more important to their success than any other factor.

Question 18

How can managers assist organisations in handling complex and critical issues within the organisation?

A)by increasing organisational efficiency based on financial performance
B)by restricting employee unsupervised activities thereby limited potential errors
C)by creating a workplace environment so others can perform various tasks
D)by mentoring a better line-management force so the manager will not have to follow-up
E)by increasing collaboration across units based on skills and abilities

Question 19

Which of the following is NOT a characteristic of an organisation?

A)developing a deliberate structure
B)setting a goal or goals
C)having a distinct purpose
D)being composed of people
E)encouraging employee free-time activities

Question 20

Which of the following is the lowest level of management?

A)top managers
B)team leaders
C)middle managers
D)first-line managers
E)subordinates

Question 21

Mintzberg's study held that not all managers were required to perform duties that involved people.

Question 22

Determining who reports to whom is part of the controlling management function.

Question 23

Executive vice president, president, managing director, chief operating officer, chief executive officer or chairman of the board are positions associated with which of the following levels of management?

A)middle managers
B)subordinates
C)top managers
D)first-line managers
E)team leaders

Question 24

'Efficiency' is often referred to as 'doing things right'.

Question 25

Typically, in organisations it is the ________ who are responsible for making organisation-wide decisions and establishing goals and plans that affect the entire organisation.

A)top managers
B)team leaders
C)subordinates
D)middle managers
E)first-line managers

Question 26

Directing and motivating are part of the controlling function.

Question 27

Scenario-based questions: Managerial Basic Training
Imagine that your marketing company has just merged with a manufacturing organisation.You have been asked to help provide some 'basic' managerial training to the engineers in the research and development unit of the new sister company.Your boss has asked to see an overview of materials that you will be providing the engineers, to make sure you are covering the necessary materials.
Refer to Managerial Basic Training (Scenario).Now that both companies are merged and are a systematic arrangement of people set to accomplish a specific purpose, they could be described as a(n)________.

A)business unit
B)multinational company
C)cross-functional work group
D)organisation
E)holding company

Question 28

Scenario-based questions: Managerial Basic Training
Imagine that your marketing company has just merged with a manufacturing organisation.You have been asked to help provide some 'basic' managerial training to the engineers in the research and development unit of the new sister company.Your boss has asked to see an overview of materials that you will be providing the engineers, to make sure you are covering the necessary materials.
Refer to Managerial Basic Training (Scenario).The engineers need to learn that department head, project leader and plant manager are all potential titles for ________.

A)agency heads
B)middle managers
C)CEOs
D)deans
E)division managers

Question 29

According to the textbook, the goal of efficiency is to minimise resource costs.

Question 30

Scenario-based questions: Managerial Basic Training
Imagine that your marketing company has just merged with a manufacturing organisation.You have been asked to help provide some 'basic' managerial training to the engineers in the research and development unit of the new sister company.Your boss has asked to see an overview of materials that you will be providing the engineers, to make sure you are covering the necessary materials.
Refer to Managerial Basic Training (Scenario).Another fact about managing that engineers need to learn is that supervisors may frequently be referred to as ________.

A)middle managers
B)unit chiefs
C)top managers
D)project leaders
E)first-line managers

Question 31

'Effectiveness' refers to the relationship between inputs and outputs.

Question 32

Scenario-based questions: Managerial Basic Training
Imagine that your marketing company has just merged with a manufacturing organisation.You have been asked to help provide some 'basic' managerial training to the engineers in the research and development unit of the new sister company.Your boss has asked to see an overview of materials that you will be providing the engineers, to make sure you are covering the necessary materials.
Refer to Managerial Basic Training (Scenario).People in the newly merged company who work on direct tasks but do not supervise people are referred to as ________.

A)managers
B)non-managerial employees
C)project-oriented employees
D)entrepreneurs
E)first-line supervisors

Question 33

In order to be considered a manager, an individual must integrate and coordinate the work of others.

Question 34

Scenario-based questions: Managerial Basic Training
Imagine that your marketing company has just merged with a manufacturing organisation.You have been asked to help provide some 'basic' managerial training to the engineers in the research and development unit of the new sister company.Your boss has asked to see an overview of materials that you will be providing the engineers, to make sure you are covering the necessary materials.
Refer to Managerial Basic Training (Scenario).One of the first things the engineers need to learn is that ________ are the people who direct the activities of others in an organisation.

A)directors
B)staff
C)subordinates
D)line workers
E)managers

Question 35

The four contemporary functions of management are: planning, organising, leading and controlling.

Question 36

Fayol's (1916)management functions and Mintzberg's (1983)management roles are basically the same.

Question 37

Whereas effectiveness is concerned with the means of getting things done, efficiency is concerned with the ends, or attainment of organisational goals.

Question 38

In a short essay, describe and provide examples of first-line, middle and top management positions.

Question 39

When managers meet organisational goals, they are efficient and effective.

Question 40

'Division manager' is associated with which of the following levels of management?

A)first-line managers
B)top managers
C)middle managers
D)team leaders
E)subordinates

Question 41

Conceptual skills become less important as a manager moves into top management.

Question 42

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of goals.

A)efficiency; effectiveness
B)effectiveness; goal attainment
C)goal attainment; efficiency
D)effectiveness; efficiency

Question 43

________ was a French industrialist who identified basic management functions.

A)Herzberg
B)Fayol
C)Taylor
D)Weber
E)Koontz

Question 44

The goal of ________ is to minimise resource costs.

A)budgeting
B)coordinating
C)effectiveness
D)efficiency
E)planning

Question 45

An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be ________.

A)concerned with inputs
B)concerned with outputs
C)efficient and effective
D)increasing efficiency
E)increasing effectiveness

Question 46

Resource allocation and disturbance handling are both considered decisional roles.

Question 47

'Disturbance handler' is one of Mintzberg's interpersonal roles.

Question 48

According to Mintzberg's management roles, the informational role involves: receiving, collecting and disseminating information.

Question 49

________ is the process of getting activities completed efficiently and effectively with and through other people.

A)Management
B)Supervision
C)Leading
D)Controlling
E)Manipulating

Question 50

According to the textbook, human skills are more important to top managers than to middle- and first-level managers.

Question 51

Katz (1974)found managers needed three essential skills: technical, human and informational.

Question 52

'Effectiveness' is synonymous with ________.

A)cost minimisation
B)efficiency
C)goal attainment
D)leading
E)resource control

Question 53

Efficiency refers to ________.

A)lowering cost to save money and lowering outputs
B)the exponential nature of cost and outputs
C)increasing outputs regardless of cost
D)the additive relationship between cost and benefits
E)the relationship between inputs and outputs

Question 54

Technical skills become less important as a manager moves into higher levels of management.

Question 55

Mintzberg's resource allocation role is part of Fayol's planning function.

Question 56

Management is concerned that activities should be completed ________.

A)at the lowest possible cost
B)efficiently
C)efficiently and effectively
D)by the lowest-level employee who can accomplish the task
E)effectively

Question 57

________ distinguishes a managerial position from a non-managerial one.

A)Coordinating and integrating others' work
B)Manipulating others
C)Concern for the law
D)Increasing efficiency
E)Defining market share

Question 58

A finance manager who reads The Financial Review on a regular basis would be performing the figurehead role.

Question 59

Writing an organisational strategic plan is an example of which of the management functions?

A)coordinating
B)controlling
C)leading
D)planning
E)organising

Question 60

The roles of figurehead, leader and liaison are all interpersonal roles.

Question 61

A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which role?

A)informational
B)associational
C)liaison
D)disseminator
E)leader

Question 62

A finance manager who reads The Financial Review on a regular basis would be performing which role?

A)monitor
B)disseminator
C)interpersonal
D)figurehead
E)evaluator

Question 63

Which of the following would NOT be considered as part of the controlling function?

A)monitoring performance
B)arranging people's work
C)comparing standards
D)taking corrective action
E)evaluating performance

Question 64

Organising includes ________.

A)hiring organisational members
B)motivating organisational members
C)determining who does what tasks
D)monitoring organisational member behaviour
E)defining organisational goals

Question 65

Which of the following skills are more important at lower levels of management, as these managers are dealing directly with employees doing organisational work?

A)conceptual skills
B)technical skills
C)human skills
D)empirical skills
E)functional skills

Question 66

The emphasis that managers give to various roles seems to be based on their ________.

A)tenure with the organisation
B)organisational level
C)experience in their field
D)interpersonal skill level
E)personality

Question 67

Mentoring is primarily associated with the management function of ________.

A)organising
B)systems analysis
C)controlling
D)leading
E)planning

Question 68

All of the following are examples of decisional roles according to Mintzberg, EXCEPT ________.

A)entrepreneur
B)resource allocator
C)spokesperson
D)negotiator
E)disturbance handler

Question 69

All of the following are examples of informational roles according to Mintzberg, EXCEPT ________.

A)disseminator
B)spokesperson
C)liaison
D)monitor
E)assessor

Question 70

The process of monitoring, comparing, and correcting is called ________.

A)controlling
B)leading
C)directing
D)coordinating
E)organising

Question 71

Many of Mintzberg's roles align with the basic functions of management.For example, all three interpersonal roles are part of the ________ function.

A)leading
B)commanding
C)controlling
D)planning
E)organising

Question 72

According to the textbook, ________ include knowledge of the proficiency in a certain field, such as engineering, computers, accounting or manufacturing.

A)human skills
B)technical skills
C)conceptual skills
D)empirical skills
E)learning skills

Question 73

The three essential managerial skills put forth by Katz include ________.

A)technical, human, and empirical
B)human, empirical, and conceptual
C)technical, human, and conceptual
D)interpersonal, technical, and functional
E)technical, interpersonal, and controlling

Question 74

A manager resolving conflict among organisational members is performing what function?

A)controlling
B)leading
C)directing
D)commanding
E)coordinating

Question 75

Many of Mintzberg's roles align with the basic functions of management.For example, the ________ role is a part of planning.

A)liaison
B)resource allocation
C)spokesperson
D)leader
E)figurehead

Question 76

Which of the following is NOT an example of an interpersonal role according to Mintzberg?

A)figurehead
B)spokesperson
C)liaison
D)leader
E)manager

Question 77

According to Mintzberg's management roles, the ________ role involves receiving, collecting and disseminating information.

A)technical
B)interpersonal
C)intrapersonal
D)decisional
E)informational

Question 78

Mintzberg's 10 management roles can be grouped into ________.

A)interpersonal, leadership and decisional
B)informational, decisional and resource allocation
C)interpersonal, informational and decisional
D)resource allocation, leadership and planning
E)leadership, decisional and planning

Question 79

According to Mintzberg's management roles, the ________ are roles that involve people in other duties that are ceremonial and symbolic in nature.

A)decisional
B)interpersonal
C)informational
D)technical
E)economical

Question 80

Which of the following best describes a manager performing in the negotiator role?

A)participating in collective bargaining negotiations
B)hiring and motivating employees
C)taking corrective action to unforeseen problems
D)transmitting information to organisational members
E)allocating human resources