Exam 1: Managers in the Workplace

Many of Mintzberg's roles align with the basic functions of management.For example, all three interpersonal roles are part of the ________ function.

According to Mintzberg's management roles, the informational role involves: receiving, collecting and disseminating information.

In discussing small business, your textbook used the following definition, 'a small business will be any independently owned and operated, profit-seeking enterprise that has fewer than ________ employees'.

An organisation is ________.

'Efficiency' is often referred to as 'doing things right'.

A Trucking Dilemma Natalie Hunter, General Manager of New Product Development for Mainline Trucking, has some decisions to make.The company, which manufactures long-haul trucking platforms and accessories, is trying to decide if it should proceed in designing a new accessory which increases the efficiency of truck loading and unloading.She knows the new accessory fits well with the corporate strategy, will position them competitively within the industry, and she feels she has done a good job of selling it to other management.With her engineering training and experience, she also knows the product is reasonably easy to lay-out and probably cost-effective.However, a major problem lies with the line workers, who are Unionist.The new product will reduce manpower needs and is unpopular.She has always had a good relationship with her workers, but she knows they are highly suspicious.She also knows the new project will not work without their cooperation.She gazed out her window and struggled with how to best handle this situation. -Refer to A Trucking Dilemma (Scenario).Natalie's ability to sell the project to other managers was a function of which of her managerial skills?

________ is the process of getting activities completed efficiently and effectively with and through other people.

According to the textbook, risk management, restructured workplaces and discrimination concerns are three of the 'impacts of changes' associated with the workplace change 'increased threats to security'.

In general, studies ________ the idea that management concepts are universal.

'Supervisor' is another name for whom?

A finance manager who reads The Financial Review on a regular basis would be performing which role?

'Disturbance handler' is one of Mintzberg's interpersonal roles.

Which of the following is NOT an example of an interpersonal role according to Mintzberg?

According to the textbook, which of the following would NOT be considered an impact of change brought about by increased competitiveness?

According to the textbook, a major reason to study management is ________.

Katz (1974)found managers needed three essential skills: technical, human and informational.

Mintzberg's 10 management roles can be grouped into ________.

When the textbook compared the roles of managers in small business compared to those in large organisations, it found that ________.

The goal of ________ is to minimise resource costs.

Resource allocation and disturbance handling are both considered decisional roles.