Deck 15: Conducting Interviews

Question 1

At which point of the employment interview does hearing unfavorable information have the greatest effect on the interviewer's opinion of the candidate?

A)at the end
B)in the middle
C)at the beginning
D)anytime

Answer 1

C

Question 2

Which of the following is the most effectively stated performance goal?

A)You have to stop making so much trouble for me.
B)You will email me at the end of every workday with your team's activity report.
C)You need to try harder to get to work on time.
D)You have to improve your motivation.

Answer 2

B

Question 3

In the employment interview,who should talk more?

A)manager
B)candidate
C)both manager and candidate should talk equally
D)other interviewers in the room

Answer 3

B

Question 4

Why is the opening of an interview so important?

A)It establishes the climate.
B)It clarifies the purpose.
C)It prevents the interviewee from relaxing too much.
D)Both it establishes the climate and it clarifies the purpose are correct choices.

Question 5

Which of the following is NOT a recommended purpose of performance review interviews?

A)set goals
B)evaluate past performance
C)identify training needs
D)all of these are recommended purposes

Question 6

Which of the following statements about performance reviews is false?

A)Employees should be given time to prepare psychologically.
B)Statements questioning another's motives should be avoided.
C)Psychological distance should be lessened.
D)Provisionalism promotes confusion and isn't specific enough.

Question 7

How can a manager minimize the effect of power differences during an interview?

A)use open,supportive communication
B)tell the interviewee that status will be ignored
C)close the door
D)use first names

Question 8

Which form of bias occurs when the latest information disproportionately affects all the earlier information?

A)recency effect
B)halo effect
C)leniency effect
D)primacy effect

Question 9

A special type of question that is effective in employment interviews is ______.

A)open-ended
B)behavioral
C)closed-ended
D)primary

Question 10

When an interviewer establishes an opinion early and then seeks information that supports it,the effect is called ______.

A)scientific method
B)halo effect
C)hypothesis testing
D)recency effect

Question 11

Which type of question solicits commitment?

A)open-ended
B)directed
C)secondary
D)closed-ended

Question 12

Which type of question offers no restrictions on the type of response that is expected?

A)directed
B)leading
C)open-ended
D)secondary

Question 13

When an applicant says "I worked there for 3 months," and the manager thinks "she is a job-jumper," the manager is guilty of ______.

A)differing intentions
B)interpreting nonverbal
C)confusing facts and inferences
D)seeking evidence

Question 14

"You said that you worked in the AR Department;what is that?" is an example of which type of question?

A)primary
B)neutral
C)secondary
D)open-ended

Question 15

Which interview format is best employed when the interviewee should help set the direction?

A)structured
B)unstructured
C)mini-structured
D)semistructured

Question 16

Which of the following is NOT a barrier to effective interviews listed in the chapter?

A)first impressions
B)organizational culture
C)confusing facts with inferences
D)nonverbal communication

Question 17

Why is privacy important when choosing a place to conduct an interview?

A)It ensures confidentiality
B)It reduces anxiety
C)It minimizes interruptions
D)All of these

Question 18

The interview format that is suitable for most situations that managers face is the ______ interview.

A)structured
B)semi-structured
C)mini-structured
D)unstructured

Question 19

When a manager forms an opinion about the interviewee based on a single nonverbal cue such as eye contact,the effect is called ______.

A)halo effect
B)primary effect
C)leniency effect
D)recency effect

Question 20

Skillful questioning is the best way to overcome which of the following barriers to effective communication?

A)differing intentions
B)bias
C)final impressions
D)organizational size

Question 21

Managers generally focus on facts rather than opinions during an interview in order to make decisions regarding interviewees.

Question 22

Primary questions help gain complete and accurate information,and also establish a positive communication climate in the interview.

Question 23

What should the manager consider when planning to conduct a job interview?

A)time
B)applicant's résumé
C)position requirements
D)all of these are correct

Question 24

Which of the following is a behavioral question?

A)How would you handle a disgruntled customer?
B)Are you a people person?
C)How do your friends describe you?
D)Why are you on the job market?

Question 25

In most interviews,the interviewer and interviewee agree on the purpose.

Question 26

The most pervasive communication barrier during an interview results from hierarchical rank.

Question 27

BFOQ is an acronym for which of the following?

A)Bonus For Other Questions
B)Broken Formats Or Questions
C)Bona Fide Open Qualifications
D)Bona Fide Occupational Qualification

Question 28

A compromise between the structured and unstructured interview format is the semistructured interview.

Question 29

In what sequence are the following questions: "Do you regret your actions? What will you do differently next time?"

A)funnel
B)inverted funnel
C)structured
D)semistructured

Question 30

The concept of BFOQ is a guide for determining ______.

A)what a manager should ask an applicant
B)on what grounds a manager should judge an applicant
C)when a manager can conduct the interview
D)how long the interview should take

Question 31

It is not possible to control bias.

Question 32

Nonverbal information can be a problem in an interview because interviews are generally short and intensive.

Question 33

"Tell me about yourself" is what type of question?

A)behavioral
B)leading
C)open
D)directed

Question 34

Managers should check to be sure that the interviewee agrees with the interview's purpose rather than assuming agreement.

Question 35

According to a Harvard Business School study,about 25% of employee turnover can be traced back to poor interviewing and hiring practices.

Question 36

A primary question introduces a topic in an interview,while a secondary question follows up,probing further into the response to the primary question.

Question 37

Directed questions are effective as persuasion tools.

Question 38

The halo effect is the most prevalent type of bias.

Question 39

Time and place don't have an impact on the success of an interview.

Question 40

In the close of the interview,the interviewer should end with a summary,statement of appreciation,and a handshake.

Question 41

Behavioral questions are the least useful type to ask during employment interviews.

Question 42

What is meant by BFOQ? What is its relevance to employment interviews,performance appraisals,and disciplinary interviews?

Question 43

According to Jack Gibb,how can a manager create a supportive communication environment?

Question 44

Networking works best in a formal setting.

Question 45

Online social networks are not helpful for professional networking.

Question 46

List several opportunities to network outside the workplace that can result in a professional advantage.

Question 47

Promotion decisions are based on several factors in addition to an employee's performance.

Question 48

When an interviewer is impressed by the candidate,the interviewer usually talks more than the candidate.

Question 49

Describe the funnel sequence and inverted funnel sequence for interview questions.Give an example of questions in each sequence.When should an interviewer use each sequence?

Question 50

Managers who conduct employment interviews should be familiar with the Americans with Disabilities Act of 1990 and the Federal Corrupt Practices Act of 1977.