Question 1

In most interviews,the interviewer and interviewee agree on the purpose.

Accepted Answer

A) True 
 B)False  False

Question 2

Why is the opening of an interview so important?

Accepted Answer

A) It establishes the climate. 
B) It clarifies the purpose. 
C) It prevents the interviewee from relaxing too much. 
D) Both it establishes the climate and it clarifies the purpose are correct choices. 
A) It establishes the climate. 
B) It clarifies the purpose. 
C) It prevents the interviewee from relaxing too much. 
D) Both it establishes the climate and it clarifies the purpose are correct choices. D

Question 3

Managers should check to be sure that the interviewee agrees with the interview's purpose rather than assuming agreement.

Accepted Answer

A) True 
 B)False  True

Question 4

How can a manager minimize the effect of power differences during an interview?

Accepted Answer

A) use open,supportive communication 
B) tell the interviewee that status will be ignored 
C) close the door 
D) use first names 
A) use open,supportive communication 
B) tell the interviewee that status will be ignored 
C) close the door 
D) use first names

Question 5

Describe the funnel sequence and inverted funnel sequence for interview questions.Give an example of questions in each sequence.When should an interviewer use each sequence?

Accepted Answer

The funnel sequence opens with broad,ope

Question 6

List several opportunities to network outside the workplace that can result in a professional advantage.

Accepted Answer

Electronic networking media such as Face

Question 7

Promotion decisions are based on several factors in addition to an employee's performance.

Accepted Answer

A) True 
 B)False

Question 8

The most pervasive communication barrier during an interview results from hierarchical rank.

Accepted Answer

A) True 
 B)False

Question 9

A special type of question that is effective in employment interviews is ______.

Accepted Answer

A) open-ended 
B) behavioral 
C) closed-ended 
D) primary 
A) open-ended 
B) behavioral 
C) closed-ended 
D) primary

Question 10

Which type of question offers no restrictions on the type of response that is expected?

Accepted Answer

A) directed 
B) leading 
C) open-ended 
D) secondary 
A) directed 
B) leading 
C) open-ended 
D) secondary

Question 11

The concept of BFOQ is a guide for determining ______.

Accepted Answer

A) what a manager should ask an applicant 
B) on what grounds a manager should judge an applicant 
C) when a manager can conduct the interview 
D) how long the interview should take 
A) what a manager should ask an applicant 
B) on what grounds a manager should judge an applicant 
C) when a manager can conduct the interview 
D) how long the interview should take

Question 12

Which of the following is NOT a recommended purpose of performance review interviews?

Accepted Answer

A) set goals 
B) evaluate past performance 
C) identify training needs 
D) all of these are recommended purposes 
A) set goals 
B) evaluate past performance 
C) identify training needs 
D) all of these are recommended purposes

Question 13

When an applicant says "I worked there for 3 months," and the manager thinks "she is a job-jumper," the manager is guilty of ______.

Accepted Answer

A) differing intentions 
B) interpreting nonverbal 
C) confusing facts and inferences 
D) seeking evidence 
A) differing intentions 
B) interpreting nonverbal 
C) confusing facts and inferences 
D) seeking evidence

Question 14

Behavioral questions are the least useful type to ask during employment interviews.

Accepted Answer

A) True 
 B)False

Question 15

In the employment interview,who should talk more?

Accepted Answer

A) manager 
B) candidate 
C) both manager and candidate should talk equally 
D) other interviewers in the room 
A) manager 
B) candidate 
C) both manager and candidate should talk equally 
D) other interviewers in the room

Question 16

Which of the following is NOT a barrier to effective interviews listed in the chapter?

Accepted Answer

A) first impressions 
B) organizational culture 
C) confusing facts with inferences 
D) nonverbal communication 
A) first impressions 
B) organizational culture 
C) confusing facts with inferences 
D) nonverbal communication

Question 17

Why is privacy important when choosing a place to conduct an interview?

Accepted Answer

A) It ensures confidentiality 
B) It reduces anxiety 
C) It minimizes interruptions 
D) All of these 
A) It ensures confidentiality 
B) It reduces anxiety 
C) It minimizes interruptions 
D) All of these

Question 18

A primary question introduces a topic in an interview,while a secondary question follows up,probing further into the response to the primary question.

Accepted Answer

A) True 
 B)False

Question 19

When a manager forms an opinion about the interviewee based on a single nonverbal cue such as eye contact,the effect is called ______.

Accepted Answer

A) halo effect 
B) primary effect 
C) leniency effect 
D) recency effect 
A) halo effect 
B) primary effect 
C) leniency effect 
D) recency effect

Question 20

According to Jack Gibb,how can a manager create a supportive communication environment?

Accepted Answer

Keys to developing a supportive climate

In most interviews,the interviewer and interviewee agree on the purpose.

Why is the opening of an interview so important?

Managers should check to be sure that the interviewee agrees with the interview's purpose rather than assuming agreement.

How can a manager minimize the effect of power differences during an interview?

Describe the funnel sequence and inverted funnel sequence for interview questions.Give an example of questions in each sequence.When should an interviewer use each sequence?

List several opportunities to network outside the workplace that can result in a professional advantage.

Promotion decisions are based on several factors in addition to an employee's performance.

The most pervasive communication barrier during an interview results from hierarchical rank.

A special type of question that is effective in employment interviews is ______.

Which type of question offers no restrictions on the type of response that is expected?

The concept of BFOQ is a guide for determining ______.

Which of the following is NOT a recommended purpose of performance review interviews?

When an applicant says "I worked there for 3 months," and the manager thinks "she is a job-jumper," the manager is guilty of ______.

Behavioral questions are the least useful type to ask during employment interviews.

In the employment interview,who should talk more?

Which of the following is NOT a barrier to effective interviews listed in the chapter?

Why is privacy important when choosing a place to conduct an interview?

A primary question introduces a topic in an interview,while a secondary question follows up,probing further into the response to the primary question.

When a manager forms an opinion about the interviewee based on a single nonverbal cue such as eye contact,the effect is called ______.

According to Jack Gibb,how can a manager create a supportive communication environment?

Communicating in Contemporary Organizations

Understanding the Managerial Communication Process

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Listening

Communicating Nonverbally

Communicating Across Cultures

Managing Conflict

Negotiating

Filters

Exam 15: Conducting Interviews

In most interviews,the interviewer and interviewee agree on the purpose.

Why is the opening of an interview so important?

Managers should check to be sure that the interviewee agrees with the interview's purpose rather than assuming agreement.

How can a manager minimize the effect of power differences during an interview?

Describe the funnel sequence and inverted funnel sequence for interview questions.Give an example of questions in each sequence.When should an interviewer use each sequence?

List several opportunities to network outside the workplace that can result in a professional advantage.

Promotion decisions are based on several factors in addition to an employee's performance.

The most pervasive communication barrier during an interview results from hierarchical rank.

A special type of question that is effective in employment interviews is ______.

Which type of question offers no restrictions on the type of response that is expected?

The concept of BFOQ is a guide for determining ______.

Which of the following is NOT a recommended purpose of performance review interviews?

When an applicant says "I worked there for 3 months," and the manager thinks "she is a job-jumper," the manager is guilty of ______.

Behavioral questions are the least useful type to ask during employment interviews.

In the employment interview,who should talk more?

Which of the following is NOT a barrier to effective interviews listed in the chapter?

Why is privacy important when choosing a place to conduct an interview?

A primary question introduces a topic in an interview,while a secondary question follows up,probing further into the response to the primary question.

When a manager forms an opinion about the interviewee based on a single nonverbal cue such as eye contact,the effect is called ______.

According to Jack Gibb,how can a manager create a supportive communication environment?

Communicating in Contemporary Organizations

Understanding the Managerial Communication Process

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Listening

Communicating Nonverbally

Communicating Across Cultures

Managing Conflict

Negotiating

Filters