Deck 4: Emotional Intelligence: Managing Self and Relationships

Question 1

How people know,feel and are able to label feelings with words is defined as

A)emotional intelligence
B)emotional awareness
C)emotional identification
D)emotional reflection

Answer 1

B

Question 2

Emotional intelligence

A)is synonymous with a high IQ level
B)involves letting your emotions control your reason
C)involves the capacity to reason with emotion
D)involves the possession of highly emotive knowledge

Answer 2

C

Question 3

Fully functioning people are open to experience and accept themselves because they can

A)identify and define themselves clearly and positively
B)identify and define others clearly and positively
C)behave assertively in a range of different situations
D)behave with empathy

Answer 3

A

Question 4

According to theories about emotional intelligence,the success of a business organisation depends largely on

A)the level of emotional intelligence amongst customers
B)the success of employees
C)the behaviour of the employees
D)individuals' communication skills

Question 5

Emotional intelligence includes the

A)capacity to perceive emotion,integrate it,understand it and manage it
B)ability to identify emotions in other people
C)ability of people to associate emotions with other mental sensations
D)understanding that comes from knowing those emotions that are similar or different

Question 6

The way people relate to others,their capacity or readiness for self-disclosure,their ability to give and receive feedback and their level of emotional intelligence is influenced by how people

A)perceive themselves
B)communicate with others
C)communicate with themselves
D)develop mental processes

Question 7

Emotional intelligence is used currently to

A)promote a positive and ethical outlook in people
B)select,recruit and promote staff with emotional competencies
C)learn more about emotional intelligence
D)lead people astray or manipulate them

Question 8

Positive self-concept is best achieved and demonstrated by

A)assertiveness
B)artefacts
C)awareness of others' needs
D)continual reassessment of one's self

Question 9

The problem with self-disclosure is that

A)your contribution is not appreciated
B)not everyone is interested in personal stories
C)it might lead to unfair judgement,derision or disagreement
D)the quality of relationships with others will be damaged

Question 10

The value of self-disclosure is that

A)we can make ourselves appear to be trustworthy
B)we can learn a lot about ourselves as well as others
C)it clearly demonstrates that honesty is valued in difficult situations
D)it maintains integrity in business and personal relationships

Question 11

The dyadic effect in the context of self-disclosure refers to

A)reciprocation
B)courtesy
C)synchronicity
D)empathy

Question 12

Personal competence is enhanced by

A)increased social awareness and the social skills to interact effectively
B)a positive self-concept
C)a willingness to disclose personal feelings and reactions
D)all of the above

Question 13

In today's business environment,emotional intelligence and competence are related positively to

A)interpersonal communication at all levels
B)fulfilling relationships
C)job performance
D)key selection criteria

Question 14

We establish our self-concept and identity

A)from interactions with people in a variety of contexts
B)from our mentors
C)with positive 'self-talk'
D)in a communicative process

Question 15

Emotional intelligence consists of

A)personal skills,characteristics and competencies
B)behaviour,feelings,and relationships
C)romanticism and high sensitivity
D)knowing feelings,using feelings and making decisions

Question 16

People with emotional intelligence

A)are able to cope with the fast-paced business environment
B)have social awareness and the social skills to interact effectively
C)are sympathetic and concerned
D)are open-minded and adaptable

Question 17

Whether or not individuals learn a lot from others depends on

A)how much individuals are aware of their own and others' feelings
B)how much information individuals are willing to disclose about themselves
C)how often individuals communicate with others
D)how effective they are at making assumptions

Question 18

Those willing and able to direct emotion within themselves and towards others are operating in the area of

A)emotional facilitation of thought
B)emotional understanding
C)emotional management
D)emotional perception

Question 19

Emotional intelligence is the capacity for

A)interaction in the personal and social domains
B)self-awareness,self-management,social awareness and relationship management
C)feelings,intelligent decisions,communicative ability and a collaborative work ethic
D)initiative,empathy,motivation and leadership

Question 20

Expectations that influence outcomes are referred to as

A)feedforward
B)a self-fulfilling prophecy
C)good planning
D)all of the above

Question 21

Which of the following is not a social awareness competency?

A)Empathy
B)Leveraging diversity
C)Political awareness
D)Sympathy

Question 22

The more emotionally intelligent leaders are,the more dependable they are.

Question 23

Self-awareness is associated with

A)emotional awareness
B)others' assessment of us
C)capacity to communicate
D)our achievements

Question 24

Problems in communication within an organisation arise from

A)low levels of emotional intelligence
B)lack of self-awareness and self-regulation
C)lack of social skills
D)lack of leadership

Question 25

Social awareness is associated with which three competency clusters?

A)Empathy,service orientation,compassion
B)Empathy,service orientation,organisational awareness
C)Empathy,organisational awareness,compassion
D)Compassion,service orientation,organisational awareness

Question 26

A key feature of self-regulating behaviour is the ability to

A)act and then reflect
B)manage impulsive feelings
C)empathise before acting
D)behave in a socially responsible way

Question 27

Self-respect and respect for others are the bases for

A)self-disclosure
B)self-esteem
C)self-concept
D)self-awareness

Question 28

You can reduce the size of your blind spot,based on the Johari Window,by

A)free and open communication
B)self-talk and self-reflection
C)self-evaluation and feedback
D)self-disclosing and getting feedback from others

Question 29

Employees who are self-regulating are able to cope with stress satisfactorily

A)if they plan effectively
B)if they keep a balance between work and leisure
C)if they practise stress-reducing exercise and habits regularly
D)all of the above

Question 30

Empathy in the context of emotional intelligence is really about

A)seeing and feeling it from the other person's perspective
B)feeling "at one" with others
C)providing appropriate and timely emotional and other personal support to others time of need
D)self-disclosing at critical times

Question 31

A 'fully functioning' employee is one who

A)works above and beyond that which is required in normal circumstances
B)has a positive self-concept
C)is committed to the organisation
D)is more productive than colleagues

Question 32

People who act in an empathetic way

A)apologise and offer support
B)take an active interest in an other people's concerns
C)acknowledge the rights of others as well as their own rights
D)are passionate about helping people

Question 33

Amongst other things,the complexity in the modern workplace requires

A)self-censorship
B)self-motivation
C)assertive behaviour
D)reflective thinking

Question 34

You have probably developed a positive self-concept if people have

A)made you feel valued
B)been impressed by you
C)made you feel proud
D)made you feel competitive

Question 35

Taking an active interest in someone's concerns and circumstances is being

A)empathetic
B)sympathetic
C)passionate
D)compassionate

Question 36

Effective self-disclosure is reliant on

A)revealing intimate details
B)being assertive about feelings and reactions
C)finding the right time to reveal information
D)high self-esteem and acceptance of self

Question 37

EQ is more important than IQ in the workplace because

A)the ability to foster positive relationships and collaborate with others is required in modern organisations
B)technical competence is only one aspect of an organisational role
C)employees are required to be flexible and work in changing and different contexts
D)all of the above

Question 38

Pursuing organisational goals beyond that which is expected is an indicator of

A)self-regulation
B)self-motivation
C)emotional competence
D)empathy

Question 39

The ability to read a group's emotional currents and power relationships is associated with

A)organisational awareness
B)personal awareness
C)political awareness
D)all of the above

Question 40

Finding common ground between people is a skill held by someone who is

A)emotionally aware
B)sympathetic
C)powerful
D)able to understand and use an organisational network

Question 41

Known as self-fulfilling prophecy,the expectations that people hold are unlikely to influence the outcomes of their interpersonal interactions.

Question 42

Self-concept is the mental picture others have of you.

Question 43

One can't maintain a positive self-concept when consistently using negative self-talk.

Question 44

When you expect the worst,you usually get the best.

Question 45

Self-disclosure is not threatening because people know that self-disclosure and feedback increase understanding and lead to more open communication.

Question 46

Our self-concept affects our ability to give and receive feedback.

Question 47

Self-disclosure is a gradual process in a relationship.

Question 48

A person needs to have different self-identities across different spheres of experiences.

Question 49

The concept of emotional intelligence is clearly defined and straightforward.

Question 50

Personal competence is our ability to manage relationships with others.

Question 51

All individuals have a specific view of themselves.

Question 52

Any fixed set of values will tend to help the person react flexibly to new experiences.

Question 53

Proponents of emotional intelligence focus on emotional competencies in two categories: personal competence and social competence.

Question 54

Self-disclosure means that individuals reveal intimate details about their past.

Question 55

Reflected appraisal and social comparison are the two theories that explain the development of self-concept.

Question 56

Emotional intelligence is the capacity to recognise our own feelings and those of others.

Question 57

Our skill in communicating and interacting with others makes an important contribution to our self-concept,and vice versa.

Question 58

Emotional competence frameworks divide emotional competence into two broad categories: personal and social competence.

Question 59

Confidence is the ability to feel comfortable with others.

Question 60

Our self-concept is independent of the way others act towards us.

Question 61

Discuss how you might implement programs that value diversity in your workplace.How can a business promote and support cultural diversity?

Question 62

What is personal competence? Discuss how the concepts of self-disclosure,self-esteem,self-regulation and self-motivation contribute to personal competence.

Question 63

Having a fixed set of values will prevent a person from reacting effectively to new experiences.

Question 64

How can people become more self-aware and develop a more positive self-concept?

Question 65

Explain how the interpersonal qualities of optimism,or being positive,and empathy contribute to social competence.Give examples as appropriate.

Question 66

Consider your own level of emotional intelligence,based on concepts discussed in Chapter 4.Reflect on your own level of self-awareness,self-regulation,self-motivation,social awareness and social skill.Identify strengths and areas on which you could work to improve your EQ.

Question 67

According to the Johari Window,every person has a blind spot.

Question 68

Empathy impairs the communication climate.

Question 69

Increasing your self-esteem will increase your effectiveness at work.

Question 70

Discuss how valuing diversity and networking improves social awareness and social skills in business interactions.

Question 71

It is claimed that a successful manager must master five key areas of competency to develop emotional intelligence.Identify and discuss each area,giving examples of how the skills involved can enhance workplace performance.

Question 72

Define the concept of emotional intelligence.Discuss the role emotional intelligence plays in building relationships and improving performance at work.