Question 1

Empathy in the context of emotional intelligence is really about

Accepted Answer

A) seeing and feeling it from the other person's perspective 
B) feeling "at one" with others 
C) providing appropriate and timely emotional and other personal support to others time of need 
D) self-disclosing at critical times 
A) seeing and feeling it from the other person's perspective 
B) feeling "at one" with others 
C) providing appropriate and timely emotional and other personal support to others time of need 
D) self-disclosing at critical times A

Question 2

People who act in an empathetic way

Accepted Answer

A) apologise and offer support 
B) take an active interest in an other people's concerns 
C) acknowledge the rights of others as well as their own rights 
D) are passionate about helping people 
A) apologise and offer support 
B) take an active interest in an other people's concerns 
C) acknowledge the rights of others as well as their own rights 
D) are passionate about helping people B

Question 3

Any fixed set of values will tend to help the person react flexibly to new experiences.

Accepted Answer

A) True 
 B)False  False

Question 4

Fully functioning people are open to experience and accept themselves because they can

Accepted Answer

A) identify and define themselves clearly and positively 
B) identify and define others clearly and positively 
C) behave assertively in a range of different situations 
D) behave with empathy 
A) identify and define themselves clearly and positively 
B) identify and define others clearly and positively 
C) behave assertively in a range of different situations 
D) behave with empathy

Question 5

Self-respect and respect for others are the bases for

Accepted Answer

A) self-disclosure 
B) self-esteem 
C) self-concept 
D) self-awareness 
A) self-disclosure 
B) self-esteem 
C) self-concept 
D) self-awareness

Question 6

Empathy impairs the communication climate.

Accepted Answer

A) True 
 B)False

Question 7

Our skill in communicating and interacting with others makes an important contribution to our self-concept,and vice versa.

Accepted Answer

A) True 
 B)False

Question 8

Problems in communication within an organisation arise from

Accepted Answer

A) low levels of emotional intelligence 
B) lack of self-awareness and self-regulation 
C) lack of social skills 
D) lack of leadership 
A) low levels of emotional intelligence 
B) lack of self-awareness and self-regulation 
C) lack of social skills 
D) lack of leadership

Question 9

According to theories about emotional intelligence,the success of a business organisation depends largely on

Accepted Answer

A) the level of emotional intelligence amongst customers 
B) the success of employees 
C) the behaviour of the employees 
D) individuals' communication skills 
A) the level of emotional intelligence amongst customers 
B) the success of employees 
C) the behaviour of the employees 
D) individuals' communication skills

Question 10

People with emotional intelligence

Accepted Answer

A) are able to cope with the fast-paced business environment 
B) have social awareness and the social skills to interact effectively 
C) are sympathetic and concerned 
D) are open-minded and adaptable 
A) are able to cope with the fast-paced business environment 
B) have social awareness and the social skills to interact effectively 
C) are sympathetic and concerned 
D) are open-minded and adaptable

Question 11

Emotional competence frameworks divide emotional competence into two broad categories: personal and social competence.

Accepted Answer

A) True 
 B)False

Question 12

We establish our self-concept and identity

Accepted Answer

A) from interactions with people in a variety of contexts 
B) from our mentors 
C) with positive 'self-talk' 
D) in a communicative process 
A) from interactions with people in a variety of contexts 
B) from our mentors 
C) with positive 'self-talk' 
D) in a communicative process

Question 13

The value of self-disclosure is that

Accepted Answer

A) we can make ourselves appear to be trustworthy 
B) we can learn a lot about ourselves as well as others 
C) it clearly demonstrates that honesty is valued in difficult situations 
D) it maintains integrity in business and personal relationships 
A) we can make ourselves appear to be trustworthy 
B) we can learn a lot about ourselves as well as others 
C) it clearly demonstrates that honesty is valued in difficult situations 
D) it maintains integrity in business and personal relationships

Question 14

In today's business environment,emotional intelligence and competence are related positively to

Accepted Answer

A) interpersonal communication at all levels 
B) fulfilling relationships 
C) job performance 
D) key selection criteria 
A) interpersonal communication at all levels 
B) fulfilling relationships 
C) job performance 
D) key selection criteria

Question 15

Self-disclosure is not threatening because people know that self-disclosure and feedback increase understanding and lead to more open communication.

Accepted Answer

A) True 
 B)False

Question 16

Finding common ground between people is a skill held by someone who is

Accepted Answer

A) emotionally aware 
B) sympathetic 
C) powerful 
D) able to understand and use an organisational network 
A) emotionally aware 
B) sympathetic 
C) powerful 
D) able to understand and use an organisational network

Question 17

You can reduce the size of your blind spot,based on the Johari Window,by

Accepted Answer

A) free and open communication 
B) self-talk and self-reflection 
C) self-evaluation and feedback 
D) self-disclosing and getting feedback from others 
A) free and open communication 
B) self-talk and self-reflection 
C) self-evaluation and feedback 
D) self-disclosing and getting feedback from others

Question 18

Our self-concept is independent of the way others act towards us.

Accepted Answer

A) True 
 B)False

Question 19

According to the Johari Window,every person has a blind spot.

Accepted Answer

A) True 
 B)False

Question 20

Known as self-fulfilling prophecy,the expectations that people hold are unlikely to influence the outcomes of their interpersonal interactions.

Accepted Answer

A) True 
 B)False

Exam 4: Emotional Intelligence: Managing Self and Relationships

Empathy in the context of emotional intelligence is really about

People who act in an empathetic way

Any fixed set of values will tend to help the person react flexibly to new experiences.

Fully functioning people are open to experience and accept themselves because they can

Self-respect and respect for others are the bases for

Empathy impairs the communication climate.

Our skill in communicating and interacting with others makes an important contribution to our self-concept,and vice versa.

Problems in communication within an organisation arise from

According to theories about emotional intelligence,the success of a business organisation depends largely on

People with emotional intelligence

Emotional competence frameworks divide emotional competence into two broad categories: personal and social competence.

We establish our self-concept and identity

The value of self-disclosure is that

In today's business environment,emotional intelligence and competence are related positively to

Self-disclosure is not threatening because people know that self-disclosure and feedback increase understanding and lead to more open communication.

Finding common ground between people is a skill held by someone who is

You can reduce the size of your blind spot,based on the Johari Window,by

Our self-concept is independent of the way others act towards us.

According to the Johari Window,every person has a blind spot.

Known as self-fulfilling prophecy,the expectations that people hold are unlikely to influence the outcomes of their interpersonal interactions.

Communication Foundations

Social Media

Interpersonal Communication

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Service

Public Relations

Knowledge Management and Decision Making

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking,Argument,logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking in the Professions

Writing for the Professions

Writing Correspondence,Emails and Short Reports

Writing Long Reports

Writing for the Web

Writing Reflective Journals

Academic Writing

The Job Search, Résumés and Interviews

Filters