Deck 5: Managing Diversity

Question 1

Mickey,a former rock musician,who holds a Master's degree in economics,works as a financial advisor at "Plateau Finances".Mickey's boss thinks that all rock musicians are incompetent at finance related jobs.Mickey's boss is subjecting him to ____.

A) stereotyping
B) racism
C) nepotism
D) ageism

Answer 1

A

Question 2

_____ are generalized,fixed images of others.

A) Slurs
B) Ethnocentrisms
C) Stereotypes
D) Prejudices

Answer 2

C

Question 3

Diversity is defined as the:

A) characteristics of individuals that shape their identities and the experiences they have in society.
B) number of employees with different racial backgrounds in an organization.
C) ratio of male and female employees in the organization.
D) preconceived judgment about an individual or group of people.

Answer 3

A

Question 4

Which of the following depicts ageism?

A) Considering employees from certain countries not fit for managerial positions
B) Assuming that a senior employee would not be able to handle an assignment that involved a great deal of traveling
C) Considering a woman unfit to head a business unit
D) Denying employment to a young employee with a questionable background

Question 5

Beliefs and norms that govern organizational behavior in a firm are known as:

A) corporate agendas.
B) cultural vision.
C) corporate culture.
D) occupational goals.

Question 6

Andy,an experienced chef,applied for a role in a commercial for baked goods.He felt he was perfect for the role as he specializes in baking.However,he was turned down because the advertising firm felt that a woman would fit the product image of baked goods better than a man would.To which of the following has Andy been subjected?

A) Ethnocentrism
B) Sexism
C) Ageism
D) Nepotism

Question 7

The workers born between 1946 and 1964 are typically referred to as:

A) baby boomers.
B) traditionalists.
C) Generation X workers.
D) Generation Y workers.

Question 8

The statement,"All Americans are loud and aggressive",is an example of:

A) a stereotype.
B) a prejudice.
C) discrimination.
D) nepotism.

Question 9

A preconceived judgment about an individual or group of people is known as:

A) ethnocentrism.
B) prejudice.
C) stereotype.
D) sexism.

Question 10

In the context of cultural diversity,the old "melting pot" model refers to:

A) the process of finding the best fit between the employee and the job.
B) how immigrants were expected to assimilate their culture and language into the mainstream.
C) the corporate culture found in most firms today.
D) the new affirmative action programs used to correct past discrimination problems.

Question 11

Unwanted perverse attentions,including language,behavior,or the display of images is known as:

A) acculturation.
B) sexual harassment.
C) ethnocentrism.
D) nepotism.

Question 12

Which of the following is a form of sexism?

A) Considering people from certain countries not fit for managerial positions
B) Assuming that a senior employee would not be able to handle an assignment that involved a great deal of traveling
C) Considering a woman unfit to head a business unit
D) Denying employment to a person with a questionable background

Question 13

Which of the following statements is true about prejudice?

A) It is a generalized, fixed image of others.
B) It is a group of standards for appropriate or acceptable behavior.
C) It is always easy to recognize.
D) It can be a subtle force.

Question 14

Unfair or inequitable treatment based on prejudice is known as:

A) discrimination.
B) geocentrism.
C) stereotyping.
D) nepotism.

Question 15

Evonne,the night supervisor of Harold's Hamburgers,believes that,"Teenagers are unreliable",and therefore avoids hiring them.Evonne is displaying ____.

A) ethnocentrism
B) prejudice
C) nepotism
D) racism

Question 16

Which of the following statements is true about older workers?

A) Older workers are absent more than younger workers.
B) The share of older workers is lesser than at any time since World War II.
C) The percentage of the population that is 65 years and older in the workforce is decreasing.
D) Older workers are more afraid of discrimination than of change.

Question 17

Juan works as a correspondent at a news channel.He realizes that he has been rejected for the position of the lead news anchor because the management was looking for a "white" anchor.He resigns from the channel.Which of the following is most likely the reason for Juan's resignation?

A) Discrimination
B) Individualism
C) Polycentrism
D) Nepotism

Question 18

A certain level of responsibility to which many applicants find themselves rising to,and then no higher,despite their ability and willingness to contribute further to the goals of the firm is called:

A) corporate segregation.
B) the revolving door.
C) the glass ceiling.
D) zero tolerance.

Question 19

Which of the following is a recent diversity trend in the U.S.?

A) A decrease in the proportion of women in the workforce.
B) A decrease in the rate at which mothers of young children are entering the workforce.
C) An aging workforce, as older workers postpone retirement to continue working.
D) A gradual reduction in the proportions of Asian Americans and Hispanics in the workforce.

Question 20

Sexism is a discrimination based on:

A) racial stereotyping.
B) gender stereotyping.
C) age stereotyping.
D) ethnic stereotyping.

Question 21

Expressions such as "get the nod" have more than one meaning.This emphasizes the fact that:

A) supervisors always make assumptions while using idioms during verbal communication.
B) the complexity of English fascinates nonnative speakers of English.
C) English has the potential to mislead.
D) nonverbal communication is more effective than verbal communication.

Question 22

The view today is that our diversity is our strength.

Question 23

Today,the participation of women in the workforce is less than 50 percent.

Question 24

Which of the following is needed to raise employee awareness of multiculturalism and help reduce such barriers to success as prejudice and stereotypes?

A) Emphasis on nonverbal communication
B) Team-building activities
C) Formal diversity training
D) English speaking courses for nonnatives

Question 25

The Vocational Rehabilitation Act of 1973:

A) requires affirmative action to employ qualified handicapped persons and prohibits discrimination against them for jobs connected with the federal government.
B) mandates affirmative action in employment for veterans of the Vietnam War era.
C) places the burden of proof on the employer and allows for compensatory and punitive damages in discrimination cases.
D) bars discrimination against those 40 years old and older because of age.

Question 26

The Equal Employment Opportunity Commission:

A) cannot use conciliation to eliminate discrimination when found.
B) has the power to file discrimination charges on behalf of an individual if needed.
C) mandates affirmative action in employment for veterans of the Vietnam War era.
D) places the burden of proof on the employer and allows for compensatory and punitive damages in discrimination cases.

Question 27

Which of the following is one of the challenges of managing diversity in a business organization?

A) The requirement of unique arrangements such as job sharing and telecommuting.
B) The ability to increase the attraction and retention of the best employees for the job.
C) The reduction of turnover, and enhanced performance that leads to greater market share.
D) The ability to increase morale and motivation throughout the company.

Question 28

The Age Discrimination in Employment Act (1967)makes it illegal to:

A) allow a senior employee to retire voluntarily before the acceptable retirement age.
B) fail to hire, or fire, on the basis of age.
C) deny older workers training that will help them advance their careers.
D) have a requirement for a bona fide occupational qualification.

Question 29

Which of the following is an advantage of diversity for a business organization?

A) Increase in groupthink
B) Increase in instances of the glass ceiling effect
C) Reduction of communication-related problems
D) Reduction in employee turnover

Question 30

Best Inc.offers its supervisors a paid day off to attend a diversity training program.Which of the following will most likely result from this offer?

A) Higher morale and motivation throughout the company
B) Increased turnover among the employees
C) Enhanced opportunities for career advancement
D) Reduced absenteeism among the employees

Question 31

The _____ requires equal pay for men and women performing similar work.

A) Equal Pay Act of 1963
B) Vocational Rehabilitation Act of 1973
C) Civil Rights Act of 1991
D) Gender Discrimination Act of 1990

Question 32

Which of the following is true about bona fide occupational qualification?

A) It enables people with disabilities to find employment.
B) It is an objective characteristic required for an individual to perform a job properly.
C) It prevents any age-related discrimination at work.
D) It is a subjective criteria employers use to select employees.

Question 33

Our understanding of cultural diversity has remained unchanged since the past decades.

Question 34

A qualified individual with a disability is a person:

A) with a disability who, with or without reasonable accommodation, can perform the essential functions of a particular job.
B) who is less physically capable than others, or has failing eyesight, that prevents him/her from performing well on the job.
C) with a disability and considerable job experience who should be denied employment owing to the disability.
D) who has a physical or mental impairment that substantially limits one or more major life activities.

Question 35

The workforce is getting younger as older workers are opting to retire early.

Question 36

Martin Luther King Jr.Day and Gay Pride celebrations are visible reminders of our diverse heritage.

Question 37

Hiring of only those people who appear to fit into the company's corporate culture:

A) can lead to a staff with similar backgrounds.
B) can reduce the potential for groupthink in the company.
C) will result in increased vitality.
D) will result in more creativity.

Question 38

Which of the following statements is true of nonverbal communication?

A) Nonverbal communication is the basis of the communication supervisors have with others.
B) Nonverbal communication deems it important to rely on generalizations about culture.
C) Nonverbal communication seldom occurs without some accompanying words.
D) Nonverbal communication reflects the real complexity of any individual or foreign culture.

Question 39

The _____ places the burden of proof on the employer and allows for compensatory and punitive damages in discrimination cases.

A) Americans with Disabilities Act of 1990
B) Vocational Rehabilitation Act of 1973
C) Pregnancy Discrimination Act of 1978
D) Civil Rights Act of 1991

Question 40

Which of the following is true about communication?

A) Communication is one area in which supervisors can serve as particularly good role models of managing diversity constructively.
B) Nonverbal communication is not as powerful in many contexts as the actual words people say.
C) Body language does not differ across cultures.
D) Only spoken communication offers opportunities for bridging the gaps between cultures.

Question 41

Glass ceilings exist within an organization because of a cultural disconnect.

Question 42

A person is considered to have a disability if he/she either has a physical or mental impairment that substantially limits one or more major life activities,has a record of such an impairment,or is regarded as having such an impairment.

Question 43

There is no longer a mandatory age for retirement.

Question 44

Stereotypes prevent us from seeing people as individuals and treating them accordingly.

Question 45

Prejudices refer to the beliefs and norms that govern organizational behavior in a firm.

Question 46

Stereotypes are defined as unfair or inequitable treatment based on prejudice.

Question 47

Experts advise supervisors to adopt a policy of "zero tolerance" toward sexual harassment.

Question 48

Discrimination is based on prejudices.

Question 49

An important first step for any supervisor is to know and acknowledge his/her own prejudices.

Question 50

It is extremely important for supervisors to comply with the ADA and to convey to employees that it is inappropriate to discriminate against persons with disabilities.

Question 51

Supervisors generally do not benefit from workforce diversity training.

Question 52

Employers invest in training older workers as they consider them more effective than younger workers.

Question 53

An advantage of diversity for the business organization is the greater ability to attract and retain the best employees for the job.

Question 54

The most blatant form of sexism is sexual harassment.

Question 55

Corporate culture promotes the passing of preconceived judgment about an individual or group of people.

Question 56

Subtle use of language,such as the word "chairman" applied to a woman is not a form of sexism.

Question 57

The Equal Pay Act of 1967 makes it illegal to fail to hire or fire based on age.

Question 58

One of the disadvantages of diversity is a decrease in performance leading to a lower market share.

Question 59

Older workers cost more to the organization owing to their experience.

Question 60

Older workers are more afraid of change than of discrimination.

Question 61

Verbal communication does not include written communication.

Question 62

Diversity training is generally avoided by supervisors because of the risks of stereotypes and awkward comments.

Question 63

The Equal Employment Opportunity Commission consists of members appointed by the President.

Question 64

Write a note on the Equal Employment Opportunity Commission.

Question 65

Define both sexism and sexual harassment.What is the difference between these two concepts?

Question 66

What are the goals of diversity training?

Question 67

The Equal Pay Act of 1963 created the Equal Employment Opportunity Commission.

Question 68

List three advantages of diversity for both-the individual supervisor and the firm as a whole.

Question 69

Write a note on the Americans with Disabilities Act.

Question 70

What are the problems that arise as a result of diversity training in organizations? How can these problems be avoided?

Question 71

To reap the full benefits of having a diverse workforce,supervisors first need to ensure that cultural differences are perceived by everyone as a positive force within the firm.

Question 72

Describe the challenges supervisors face when managing diversity in an organization.

Question 73

Communication in the workplace is one area in which supervisors can serve as particularly good role models of managing diversity constructively.

Question 74

Bilingual employee manuals and the creation of benefit programs that offer medical coverage to life partners of either sex are examples of adjustments that have to be made by supervisors today.

Question 75

Define diversity and write a short note on the diversity of the U.S.society today.

Question 76

Write a short note on the discrimination that older workers face in an organization.

Question 77

The Equal Employment Opportunity Commission has the power to use conciliation to eliminate discrimination when found.

Question 78

The use of idioms and slangs within an organization promotes a casual environment that helps put nonnative speakers of English at ease.

Question 79

Some of the problems with diversity training include the reinforcement of group stereotypes.

Question 80

Differentiate among prejudice,discrimination,and stereotypes by defining all three and giving one example of each.