Deck 13: Web Sites and Online Help

Question 1

The linked pages at a Web site should contain

A)headings.
B)subheadings.
C)development of ideas.
D)A and B are correct.
E)All of these answers are correct.

Answer 1

D

Question 2

Online help systems allow the technical communicator to create interactive training tools and informational booths within a document.

Answer 2

True

Question 3

Bright colors in online communications can strain readers' eyes.

Answer 3

True

Question 4

Effective online highlighting includes

A)lines.
B)bullets.
C)boldface.
D)white space.
E)All of these answers are correct.

Question 5

Minimizing noise in Web site construction includes

A)eliminating blinking text.
B)simplifying words and phrases.
C)drafting text directly in an HTML editor.
D)A and B
E)B and C

Question 6

Web sites should always

A)fill only one screen.
B)be easily navigated.
C)use distinctive backgrounds.

Question 7

The goal(s)of online help is/are to

A)help the user complete a task.
B)provide information to get to selected Web sites of your choice.
C)provide training tools.
D)A and C

Question 8

Underlining techniques work equally well in computer-processed text and online writing.

Question 9

Avoid personalized or informal tones in Web writing.

Question 10

Sans serif fonts are best for use on Web sites.

Question 11

Good Web sites accommodate multiple devices.

Question 12

When designing your document for the Web, which of the following should you consider?

A)Avoid underlining, as readers might confuse it with a hypertext link.
B)Use of boldface emphasizes points in the text.
C)Use only 14 point font for headings.
D)A and B only
E)A, B, and C

Question 13

When writing material for a Web site, which of the following statements is most correct?

A)Conciseness is important in all technical correspondence.
B)Conciseness is not important if the sentences are short.
C)Conciseness is even more important in a Web site.
D)None of these answers is correct.

Question 14

When writing effective online help, you should

A)write in the affirmative.
B)use color carefully.
C)provide readers with a content menu.
D)A and B are correct.
E)All of these answers are correct.

Question 15

Ethical standards and security issues are key considerations in Web design.

Question 16

When writing online, you must be aware that computer screens display smaller amounts of information than a printed page. A successful Web page should

A)be built to the lowest common denominator.
B)use responsive design techniques.
C)limit the size and number of graphics.
D)All of these answers are correct.

Question 17

A reader's approach to paper text and to online communication is different.

Question 18

There are many possibilities for the background and text color you select. The best contrast is

A)blue text on a white background.
B)yellow background with blue text.
C)black text on a white background.
D)any color background with black text.

Question 19

Web sites can be made more accessible for persons with disabilities by accommodating

A)graphic, navigational, and informational areas.
B)cognitive, hearing, and visual areas.
C)visual and grammatical areas.
D)physical, technological, and emotional areas.

Question 20

A successful Web site home page should have

A)a Home button.
B)San Serif fonts.
C)product information.
D)clear identification information.
E)All of these answers are correct.

Question 21

Discuss some of the characteristics that make writing online text different than writing hard-copy text. What does a writer need to consider for the reader? What is the importance of these considerations?

Question 22

List and discuss the eight suggestions your text provides for writing effective online help.