Question 1

When writing effective online help, you should

Accepted Answer

A) write in the affirmative. 
B) use color carefully. 
C) provide readers with a content menu. 
D) A and B are correct. 
E) All of these answers are correct. 
A) write in the affirmative. 
B) use color carefully. 
C) provide readers with a content menu. 
D) A and B are correct. 
E) All of these answers are correct. E

Question 2

When designing your document for the Web, which of the following should you consider?

Accepted Answer

A) Avoid underlining, as readers might confuse it with a hypertext link. 
B) Use of boldface emphasizes points in the text. 
C) Use only 14 point font for headings. 
D) A and B only 
E) A, B, and C 
A) Avoid underlining, as readers might confuse it with a hypertext link. 
B) Use of boldface emphasizes points in the text. 
C) Use only 14 point font for headings. 
D) A and B only 
E) A, B, and C D

Question 3

When writing material for a Web site, which of the following statements is most correct?

Accepted Answer

A) Conciseness is important in all technical correspondence. 
B) Conciseness is not important if the sentences are short. 
C) Conciseness is even more important in a Web site. 
D) None of these answers is correct. 
A) Conciseness is important in all technical correspondence. 
B) Conciseness is not important if the sentences are short. 
C) Conciseness is even more important in a Web site. 
D) None of these answers is correct. C

Question 4

Online help systems allow the technical communicator to create interactive training tools and informational booths within a document.

Accepted Answer

A) True 
 B)False

Question 5

Web sites can be made more accessible for persons with disabilities by accommodating

Accepted Answer

A) graphic, navigational, and informational areas. 
B) cognitive, hearing, and visual areas. 
C) visual and grammatical areas. 
D) physical, technological, and emotional areas. 
A) graphic, navigational, and informational areas. 
B) cognitive, hearing, and visual areas. 
C) visual and grammatical areas. 
D) physical, technological, and emotional areas.

Question 6

Avoid personalized or informal tones in Web writing.

Accepted Answer

A) True 
 B)False

Question 7

The linked pages at a Web site should contain

Accepted Answer

A) headings. 
B) subheadings. 
C) development of ideas. 
D) A and B are correct. 
E) All of these answers are correct. 
A) headings. 
B) subheadings. 
C) development of ideas. 
D) A and B are correct. 
E) All of these answers are correct.

Question 8

Web sites should always

Accepted Answer

A) fill only one screen. 
B) be easily navigated. 
C) use distinctive backgrounds. 
A) fill only one screen. 
B) be easily navigated. 
C) use distinctive backgrounds.

Question 9

There are many possibilities for the background and text color you select. The best contrast is

Accepted Answer

A) blue text on a white background. 
B) yellow background with blue text. 
C) black text on a white background. 
D) any color background with black text. 
A) blue text on a white background. 
B) yellow background with blue text. 
C) black text on a white background. 
D) any color background with black text.

Question 10

When writing online, you must be aware that computer screens display smaller amounts of information than a printed page. A successful Web page should

Accepted Answer

A) be built to the lowest common denominator. 
B) use responsive design techniques. 
C) limit the size and number of graphics. 
D) All of these answers are correct. 
A) be built to the lowest common denominator. 
B) use responsive design techniques. 
C) limit the size and number of graphics. 
D) All of these answers are correct.

Question 11

Ethical standards and security issues are key considerations in Web design.

Accepted Answer

A) True 
 B)False

Question 12

A successful Web site home page should have

Accepted Answer

A) a Home button. 
B) San Serif fonts. 
C) product information. 
D) clear identification information. 
E) All of these answers are correct. 
A) a Home button. 
B) San Serif fonts. 
C) product information. 
D) clear identification information. 
E) All of these answers are correct.

Question 13

Sans serif fonts are best for use on Web sites.

Accepted Answer

A) True 
 B)False

Question 14

Good Web sites accommodate multiple devices.

Accepted Answer

A) True 
 B)False

Question 15

List and discuss the eight suggestions your text provides for writing effective online help.

Accepted Answer

1. Know your audience: Understand who wi

Question 16

Underlining techniques work equally well in computer-processed text and online writing.

Accepted Answer

A) True 
 B)False

Question 17

Effective online highlighting includes

Accepted Answer

A) lines. 
B) bullets. 
C) boldface. 
D) white space. 
E) All of these answers are correct. 
A) lines. 
B) bullets. 
C) boldface. 
D) white space. 
E) All of these answers are correct.

Question 18

Discuss some of the characteristics that make writing online text different than writing hard-copy text. What does a writer need to consider for the reader? What is the importance of these considerations?

Accepted Answer

Writing online text is different from wr

Question 19

Bright colors in online communications can strain readers' eyes.

Accepted Answer

A) True 
 B)False

Question 20

A reader's approach to paper text and to online communication is different.

Accepted Answer

A) True 
 B)False

When writing effective online help, you should

When designing your document for the Web, which of the following should you consider?

When writing material for a Web site, which of the following statements is most correct?

Online help systems allow the technical communicator to create interactive training tools and informational booths within a document.

Web sites can be made more accessible for persons with disabilities by accommodating

Avoid personalized or informal tones in Web writing.

The linked pages at a Web site should contain

Web sites should always

There are many possibilities for the background and text color you select. The best contrast is

When writing online, you must be aware that computer screens display smaller amounts of information than a printed page. A successful Web page should

Ethical standards and security issues are key considerations in Web design.

A successful Web site home page should have

Sans serif fonts are best for use on Web sites.

Good Web sites accommodate multiple devices.

List and discuss the eight suggestions your text provides for writing effective online help.

Underlining techniques work equally well in computer-processed text and online writing.

Effective online highlighting includes

Discuss some of the characteristics that make writing online text different than writing hard-copy text. What does a writer need to consider for the reader? What is the importance of these considerations?

Bright colors in online communications can strain readers' eyes.

A reader's approach to paper text and to online communication is different.

An Introduction to Technical Communication

Digital Communication

The Communication Process

Objectives in Technical Communication

Audience Recognition

Ethical Considerations

Document Design

Visual Aids

Routine Correspondence

The Job Search

Communicating to Persuade

Social Media

Technical Descriptions and Process Analyses

Instructions, User Manuals, and Standard Operating Procedures

Research

Short, Informal Reports

Long, Formal Reports

Proposals and Business Plans

Oral Presentations

Filters

Exam 13: Web Sites and Online Help

When writing effective online help, you should

When designing your document for the Web, which of the following should you consider?

When writing material for a Web site, which of the following statements is most correct?

Online help systems allow the technical communicator to create interactive training tools and informational booths within a document.

Web sites can be made more accessible for persons with disabilities by accommodating

Avoid personalized or informal tones in Web writing.

The linked pages at a Web site should contain

Web sites should always

There are many possibilities for the background and text color you select. The best contrast is

When writing online, you must be aware that computer screens display smaller amounts of information than a printed page. A successful Web page should

Ethical standards and security issues are key considerations in Web design.

A successful Web site home page should have

Sans serif fonts are best for use on Web sites.

Good Web sites accommodate multiple devices.

List and discuss the eight suggestions your text provides for writing effective online help.

Underlining techniques work equally well in computer-processed text and online writing.

Effective online highlighting includes

Discuss some of the characteristics that make writing online text different than writing hard-copy text. What does a writer need to consider for the reader? What is the importance of these considerations?

Bright colors in online communications can strain readers' eyes.

A reader's approach to paper text and to online communication is different.

An Introduction to Technical Communication

Digital Communication

The Communication Process

Objectives in Technical Communication

Audience Recognition

Ethical Considerations

Document Design

Visual Aids

Routine Correspondence

The Job Search

Communicating to Persuade

Social Media

Technical Descriptions and Process Analyses

Instructions, User Manuals, and Standard Operating Procedures

Research

Short, Informal Reports

Long, Formal Reports

Proposals and Business Plans

Oral Presentations

Filters