Deck 10: Developing Others

Question 1

The number one quality employers want in an employee is ________.

A) Experience
B) Leadership potential
C) The desire to learn
D) Good communication skills
E) Honesty

Answer 1

E

Question 2

________ identified a(n) ________ stage process to produce successful change, including ________.

A) Kurt Lewin; 5; lead by example
B) John Gardner; 6; develop future leaders
C) Heraclitus; 7; keep a positive attitude
D) John Kotter; 8; develop a vision and strategy
E) None of these

Answer 2

D

Question 3

The overall U.S. commitment to training is approximately ________ percent of payroll, including participant salaries, with better employers providing from ________ percent.

A) .5; .7 - 10
B) .8; 1.0 - 1.5
C) 2.34; 2.5 - 5.0
D) 1.4; 2.0 - 5.0
E) None of these

Answer 3

C

Question 4

A recent survey shows that ________ of the North American companies surveyed engaged in eleven or more change initiatives within a five-year period.

A) 42 percent
B) 11 percent
C) 88 percent
D) 97 percent

Question 5

People grow when ________ and ________.

A) There is a felt need; they are encouraged by someone they respect
B) They are told to do so; they are punished for failure
C) They want more money; they are required to do so
D) They join an organization; they receive good pay
E) None of these

Question 6

Most people learn best through ________ and ________.

A) Sight; sound
B) Theory; discussion
C) Lecture; examination
D) Personal experience; practical examples
E) None of these

Question 7

________ are burnout victims who do their job well, but they do not like their job.

A) Workaholics
B) Mid-career coasters
C) Mismatched people
D) Burned-out Samaritans

Question 8

Deep inside every person is the desire to ________.

A) Be important
B) Be a leader
C) Join the circus
D) Have a farm
E) Go to sea

Question 9

Many leaders view ________ as the most ________ of all their tasks.

A) Developing others; rewarding
B) Travel; important
C) Staffing; unimportant
D) Performance appraisal; enjoyable
E) Reading; wasteful

Question 10

The self-fulfilling prophecy shows that ________ performers are ________, not ________.

A) Top; natural-born; grown
B) High; developed; born
C) Poor; motivated; lazy
D) Low; deficient; developed
E) None of these

Question 11

Depression and loss of sharpness in thinking and feeling are symptoms of ________ fatigue.

A) Physical
B) Spiritual
C) Psychological
D) None of these

Question 12

The term ________ is derived from ________ by ________.

A) Potential; Principles of Psychology; James
B) Education; The Republic; Plato
C) Growth; Humankind; Farb
D) Mentor; The Odyssey; Homer
E) None of these

Question 13

People learn from leaders who can ________.

A) Do
B) Teach
C) Preach
D) Control

Question 14

Potentially stressful changes in the American workplace include ________.

A) Technology upgrade and mandatory retraining
B) Corporate downsizing and restructuring
C) Labor law requirements
D) All of these

Question 15

Keeping an open mind and considering possibilities are good strategies for dealing with the ________ phase of the attitude curve.

A) Denial
B) Resistance
C) Commitment
D) Exploration

Question 16

________ helped Thomas J. Watson, Jr. develop ________, which helped him become a successful business leader.

A) Word exercises; mental powers
B) Learning names; good relations
C) Athletics; discipline
D) Flying planes; self-esteem
E) None of these

Question 17

________ are burnout victims who were once high performers, but now their enthusiasm is gone.

A) Mid-career coasters
B) Burned-out Samaritans
C) Workaholics
D) Super-people

Question 18

Chang in the workplace includes many changes in structure, tasks, and ________.

A) Technology
B) People
C) Neither of these
D) Both of these

Question 19

An effective way to ________ is by ________.

A) Lead; reading a book
B) Mentor; Recitation
C) Grow; passive learning
D) Develop; Self-promotion
E) Learn; studying the masters

Question 20

________ try to discover the statue in the marble and seek to find what can be created from the raw material. To be successful, this requires ________, ________, and ________.

A) Elected leaders; experience; training; commitment
B) Artists; time; money; materials
C) Mystic healers; unselfishness; sensitivity; flexibility
D) Women; courage; understanding; cooperation
E) None of these

Question 21

Types of training provided to ensure organizational performance include:

A) Executive development
B) Management development
C) Supervisory development
D) Staff/employee training
E) All of these

Question 22

_________ is characteristic of master performance in any field.

A) Unconscious incompetence
B) Conscious competence
C) Unconscious competence
D) Conscious incompetence

Question 23

The following are basic rules for succeeding in one's work career:

A) Deliver results
B) Be considerate
C) Put your best foot forward
D) Have integrity
E) All of these

Question 24

A blueprint for protecting the health and well-being of American workers includes:

A) Well designed jobs
B) Education of workers
C) Evaluation systems
D) Improved mental health services
E) All of these

Question 25

Sources of job stress for increasing numbers of people are:

A) New technology; workforce diversity
B) Global competition; organizational restructure
C) Changing work systems
D) All of these
E) New technology; workforce diversity and Global competition; organizational restructure

Question 26

Gaining permission to cut back workload and responsibilities, setting priorities, accentuating the positive, and taking care of your body are ________ for dealing with burnout.

A) Short-term solutions
B) Long-term skills
C) Emergency aids
D) None of these

Question 27

Long-term solutions for dealing with burnout include:

A) Clarifying values
B) Renewing commitments
C) Making lifestyle changes
D) Developing personal competencies
E) All of these

Question 28

Emergency aid for dealing with burnout include(s):

A) Deep breathing
B) Positive self-talk
C) Taking a physical retreat
D) Talking with a friend
E) All of these

Question 29

Types of leadership training interventions include:

A) One-on one coaching
B) Formal education
C) On-the job learning
D) All of these
E) None of these

Question 30

Principles to follow in developing others include:

A) Have a respectful attitude
B) Build self-esteem
C) Use coaching versus judging
D) Practice to build proficiency
E) All of these

Question 31

Low expectation of success leading to poor performance is know as the:

A) Failure Syndrome
B) Golem Effect
C) James Theorem
D) None of these

Question 32

Principle(s) employees should follow for success at work is/are:

A) Contribute more than you cost
B) Have a 10-year plan
C) Make your customer your first priority
D) Both contribute more than you cost and make your customer your first priority

Question 33

The meaning of "Why Can't Roger Learn?" is that:

A) Clarity of assignment combined with fear of punishment is a good leadership approach
B) Slow learners exist everywhere
C) If a student doesn't learn, it is the parents' fault
D) The leader/teacher's ability to teach is an important determinant of the learner's performance
E) A good teacher does not make a good leader

Question 34

The "Attitude in Response to Change Curve" describes the following phases in sequence of occurrence:

A) Exploration, denial, resistance, responsibility, commitment
B) Resistance, exploration, attitude trough, responsibility, commitment
C) Denial, resistance, attitude trough, exploration, responsibility, commitment
D) Resistance, denial, exploration, attitude trough, responsibility, commitment

Question 35

________ wrote, "Education is not the filling of a pail, but the lighting of a fire."

A) William Jones
B) John Dewey
C) John Milton
D) B.F. Skinner
E) W.B. Yeats

Question 36

Types of teacher/leaders include:

A) Shamans
B) Priests
C) Missionaries
D) Mystic healers
E) All of these

Question 37

Personal conditions conducive to growth include:

A) Felt need
B) Encouragement
C) Plans move from general goals to specific action
D) Self-esteem
E) All of these

Question 38

Organizational conditions conducive to growth include:

A) Respect for the worth and dignity of all people
B) Individual differences are recognized
C) Good communication prevails
D) Growth is rewarded
E) All of these

Question 39

Which of the following conditions is not conducive to growth?

A) People grow then there is a felt need
B) People grow when their plans move from general goals to specific actions
C) People grow when they are coerced by an autocratic leader
D) People grow as they move from external to internal commitment

Question 40

The seven rules to guide leaders in implementing change include:

A) Have a good reason for making a change: personalize change
B) Implement change thoughtfully; put a respected person in charge of coordinating change
C) Tell the truth
D) Wait patiently for results; acknowledge and reward people
E) All of these

Question 41

Effective leaders of organizational change are:

A) Contemplative and cautious
B) Information providers on a need to know basis
C) Boundary scanners and system thinkers
D) Practitioners of power politics
E) Determined to have their way

Question 42

In "100 Best Companies to Work For," Fortune magazine cites _______ as the most important criterion.

A) Work-life balance
B) Location
C) Pay
D) Opportunity to advance

Question 43

Strong cultural forces must be appreciated when leading organizational change including:

A) Risk
B) Assumptions
C) Values
D) Beliefs
E) Assumptions, values, and beliefs

Question 44

Long term solutions to avoiding burnout are:

A) Reducing workload, setting priorities
B) Clarifying values, renewing commitments
C) Talking with a friend, taking a physical retreat

Question 45

After basic ______, lives are determined by ______, _______, and ______.

A) Geography; heredity; wealth; talent
B) Economics; friends; politics; religion
C) Psychology; intelligence; motivation; social connections
D) Philosophy; history; politics; timing
E) Biology; self talk; people we are around; books we read

Question 46

Steve Jobs' advice to new graduates includes all but one of the following statements:

A) Be who you are
B) Do what you love
C) Stay young, stay foolish
D) Look out for #1

Question 47

The most stressful jobs have:

A) The lowest wages
B) The highest wages
C) Low demand with high power and pay
D) High demand with little relief, power, or pay
E) High pay and social status

Question 48

Alan B. Miller of Universal Health Services prescribes 3 i's when selecting employees _________.

A) Individual, improvement items
B) Integrity, intelligence, initiative
C) Increased interest inventory
D) Ignite intelligence initiative
E) None of these

Question 49

Employers can attract and keep productive and talented employees by providing clarity of work assignments, good work tools and supplies, challenging assignments in one's area of expertise, recognition for accomplishments, opportunity to grow, respect for one's opinions, a mission that motivates, feedback on performance, positive social interactions, and pride in one's group.

Question 50

________ of U.S. workers say their jobs are very stressful or extremely stressful, and managers are _________ more likely than the average worker to describe their jobs as stressful.

A) 10%; 10%
B) 20%; 40%
C) 40%; 20%
D) 60%; 60%
E) 80%; 80%

Question 51

The Dream Manager shows ________ of leaders can be nudged in the direction of effective leadership and the retention of good people.

A) 80 percent
B) 60 percent
C) 40 percent
D) 20 percent
E) 0 percent

Question 52

The characteristics of a stress resistant person include all but one of the following:

A) Personal commitment
B) Sense of control
C) Positive attitude
D) Balanced perspective
E) Social status

Question 53

In support of the value of "stretch assignments and changing things up," the philosopher Jean Paul Sartre said, "Every person needs a ________ to fulfill one's potential."

A) Crisis
B) Helping hand
C) Degree
D) Project
E) Lecture

Question 54

Regarding personal commitment, ________ said, "If you purposefully choose to be less than you can be, then you are surely doomed to be unhappy."

A) Abraham Maslow
B) John Rockefeller
C) Benjamin Franklin
D) Will Durant

Question 55

Research on best practices in coaching and mentoring shows all but one of the following conclusions:

A) The person being coached or mentored must want to improve
B) Some behaviors cannot be changed
C) Practice is critical for success
D) Accountability for effort must be maintained
E) Age and success are inversely related

Question 56

The thirty year trend has been for married and middle income U.S. parents to work ________ number of hours per week.

A) Decreasing
B) Increasing
C) The same

Question 57

FYI is the title of a management book, standing for:

A) Four years of Innovation
B) Fight Your Ignorance
C) Female Influence Increases
D) For Your Improvement
E) None of these

Question 58

Employee retention is enhanced when the answer is yes to all but one of the following questions:

A) Do I know what is expected of me at work?
B) Do I have the opportunity to do what I do best every day?
C) Is my pay in line with my performance?
D) Is there someone at work who encourages my development?
E) In the last seven days, have I received recognition or praise for doing good work?

Question 59

All of the following are characteristics of an effective family, except ________.

A) There is honor
B) There is safety
C) There is love
D) There is wealth

Question 60

The ________ law shows how stress improves performance up to a maximum point, after which efficiency decreases.

A) Maslow-Rogers
B) Yerkes-Dodson
C) Watson-Skinner
D) Deming-Juran
E) Adler-Jung

Question 61

The trainee should practice newly acquired skills after training is completed to enhance the learning process.

Question 62

Burnout is not contagious, so it is of little consequence to coworkers.

Question 63

The ambulance attendant shows the life-and-death consequences job burnout can have.

Question 64

Important keys for success in implementing work site health promotion include: long term commitment, top management support, clearly defined objectives, and family involvement.

Question 65

The Four-Factor training evaluation includes pace, cost, time, and usefulness.

Question 66

In general, the least stressed workers are those at the bottom of the job ladder.

Question 67

The American Society for Training and Development (ASTD) has identified a model of highly effective training.

Question 68

Many leaders have grown through the example, advice and encouragement of direct reports.

Question 69

The most effective leadership development efforts are: 1) sponsored by senior leaders; 2) strategically important; 3) sustained over time: 4) behavior based, emphasizing on-the-job application.

Question 70

Ways to reduce and prevent worker burnout include maintaining an effective balance between continuity and change and increasing individual responsibility by letting employees help make decisions that involve them.

Question 71

Leadership development, technical procedures, and information technology are the three most cited types of training in the U.S. workplace.

Question 72

Elected leaders seek the source of illness and health in the follower's personality.

Question 73

It is best for leaders to keep change impersonal to reduce complications and emotional attachments.

Question 74

In explaining the power of the Pygmalion phenomenon, Goethe wrote: "If one treats people like they are, they will never become more; if one treats people like they can be, one raises the species."

Question 75

The signs of leadership primarily appear among the followers.

Question 76

In the executive monkey study, the monkey who maintained control over the shocks remained healthy, while the monkey with no control over the shocks developed ulcers and died.

Question 77

Unfreezing conditions to eliminate resistance to change is best done after the changes have already been implemented.

Question 78

There is a tendency for employees to join organizations, but to leave leaders who have a negative attitude and fail to use an individualized approach in the development of people.

Question 79

Distress can trigger the sensation of pain, thanks to a part of the brain called the anterior cingulated cortex. Interestingly, it does not distinguish between physical and emotional pain, responding equally to a broken arm and to a broken heart.

Question 80

The empowerment of people is a key element for successful organizational change.