Deck 5: Listening and Responding

Question 1

1-3 Listening involves the processes of:

A) awareness,rejecting,decoding,remembering,reacting
B) selecting,attending,understanding,remembering,responding
C) selecting,acknowledging,comprehending
D) attending,sorting,interpreting,filtering,rehearsing

Answer 1

B

Question 2

1-18 Which of the following is a recommended strategy for dealing with emotional noise?

A) Focus primarily on the speaker's emotions.
B) Avoid expressing your emotions.
C) Use self-talk to manage your emotions.
D) Immediately respond to the listener with your own emotional response.

Answer 2

C

Question 3

1-5 The stage of listening in which we filter through the myriad of noises in our environment is _____.

A) selecting
B) attending
C) understanding
D) responding

Answer 3

A

Question 4

1-2 Hearing is _____.

A) how we make sense out of what we process through auditory channels
B) a complex process of selecting stimuli from the environment
C) a synonym to listening
D) the physiological process of decoding sounds

Question 5

1-9 Which stage of listening involves making sense out of what you hear by relating it to your past experiences and knowledge?

A) Selecting
B) Attending
C) Understanding
D) Responding

Question 6

1-17 According to your book,criticism can be a barrier to listening unless you

A) accept all the speaker says rather than forming judgments about him or her.
B) are conscious of when the speaker's distracting mannerisms or appearance affect your listening.
C) form arguments against the speaker's points as you are listening.
D) simply tune out speakers that are boring or controversial.

Question 7

1-6 The stage of listening in which we maintain a sustained focus on a particular sound or message is _____.

A) selecting
B) recalling
C) decoding
D) attending

Question 8

1-12 Keri really enjoys talking with people,learning about them,and sharing personal information.How would you describe Keri's listening style?

A) Critical listening
B) Task-oriented
C) Relational listening
D) Analytical listening

Question 9

1-14 Michael is thinking about what he wants to tell Amanda about what happened at his new job rather than listening to the story she is telling.This is an example of which of the following barriers to listening?

A) Self-focus
B) Emotional noise
C) Criticism
D) Processing rate

Question 10

1-8 Karl felt lost in his astrophysics class.Although he wrote down everything his instructor said,the terminology was totally new to him.None of the concepts related to anything he had ever experienced before.In addition,much of the instruction was based on equations and symbols that he didn't recognize.Which listening stage is Karl having trouble with?

A) Selecting
B) Attending
C) Understanding
D) Responding

Question 11

1-4 Which of the following most accurately depicts the relationship between hearing and listening?

A) Hearing and listening are the same thing.
B) Listening is a physiological process;hearing is a conceptual activity.
C) Hearing is automatic;listening requires conscious effort.
D) Listening and hearing are both passive activities.

Question 12

1-7 As Juan sat in his biology lab,the lab instructor was droning on about the techniques of vivisection.Juan kept thinking about the concert he was planning to attend on the weekend.Which of the following stages of listening is Juan having the most trouble with?

A) Selecting
B) Attending
C) Remembering
D) Responding

Question 13

1-13 Don was working on his new job.When asking his new boss for information,he noticed his boss' answers tended to ramble on and this made Don second guess what his boss was saying.This frustrated Don when all he wanted was information.Don's listening style would be described as _____.

A) Critical listening
B) Task-oriented
C) Relational listening
D) Task-oriented

Question 14

1-19 Information processing rate can be a barrier to listening because

A) people are normally capable of processing information faster than most speakers speak.
B) people are hardly ever capable of processing information as fast as most speakers speak.
C) there is such a wide variety of processing abilities among people that no matter how fast or slow you speak,it will not be appropriate.
D) recent research shows that there is little connection between speaker rate and listening effectiveness.

Question 15

1-16 On his way to class,Isaac overheard his professor in the hallway discussing those "radical Bible thumpers" with a fellow professor.Isaac felt a personal sting and just couldn't get the sound of that phrase out of his mind.Later,while in the professor's class,he found that he was taking poor notes and really didn't understand the lecture for that day.Which of the following best describes the cause of Isaac's failure to listen in class?

A) Self-focus
B) Emotional noise
C) Information overload
D) Environmental noise

Question 16

1-10 Brian told Pete that he could not recall the date of the upcoming exam.Brian is not using the last part of the listening process,which is called _____.

A) remembering
B) selecting
C) attending
D) understanding

Question 17

1-11 Timothy was watching a news program on the television when Emily entered the room and announced that dinner was ready.Timothy continued to watch the program,saying nothing to Emily.In this case,Timothy failed to_____.

A) respond
B) recall
C) understand
D) attend

Question 18

1-20 In regard to the barrier of information processing rates,your book suggests that you _____.

A) use the extra time in listening to summarize points the speaker has made
B) use the extra time in listening to form counter-arguments against the speaker
C) compensate for fast talkers by taking notes and asking questions
D) train yourself to listen more efficiently by selecting about one-seventh of the information that is given

Question 19

1-1 Americans spend approximately 90% of their day communicating,and of that 90% what percent of the time do they spend listening?

A) 15%
B) 25%
C) 45%
D) 55%

Question 20

1-15 Which of the following is a useful strategy for combating self-focus?

A) Attend only to messages that you will find interesting.
B) Focus on your agenda in the listening situation.
C) Concentrate and stay focused on the message.
D) Listen intently without giving feedback.

Question 21

1-33 Joshua called his uncle to get instructions for driving to the airport.It was important to him to know which highways to take,which terminal to go to,and where to park.Joshua's listening goal was to _____.

A) enjoy
B) learn
C) evaluate
D) empathize

Question 22

1-31 When sarcasm communicated by the tone of voice and facial expression (relationship cues)modifies the meaning of the verbal message,it is illustrating which of the following??

A) Received apprehension
B) Meta-communication
C) Empathy
D) Social decentering

Question 23

1-37 As Karen sat in the classroom,she could barely hear the professor over the hum of the huge ceiling fans.Which barrier to listening does this describe?

A) Self-focus
B) Emotional noise
C) Processing rate
D) External noise

Question 24

1-35 A masculine listening style includes which of the following?

A) More likely to listen to new information to solve a problem
B) More likely to listen to new information to gain new understanding and new insights
C) Tends to use information to develop relationships with listening partners
D) Tends to identify individual facts and other isolated pieces of information

Question 25

1-32 Linda listens to her friend intently as he gives her directions to his house so she can attend a surprise party for a friend.She writes down every detail of what he says.Once she arrives at his house,she no longer employs such detailed listening.She can sit back and enjoy the conversation.Linda was able to change her way of listening because she was able to do which of the following?

A) Mentally summarize the message
B) Identify her listening goal
C) Link message details with the major idea of the message
D) Practice by listening to difficult material

Question 26

1-23 The fear of misunderstanding or misrepresenting messages spoken by other people is part of _____.

A) communication triage
B) emotional noise
C) receiver apprehension
D) social decentering

Question 27

1-28 Stepping away from your own thoughts and attempting to experience the thoughts of others is referred to as _____.

A) information processing
B) posturing
C) social decentering
D) awareness

Question 28

1-27 This process involves stepping away from your own thoughts and attempting to experience the thoughts of another.

A) Relational listening
B) Task-orientation
C) Paraphrasing
D) Social decentering

Question 29

1-22 Our ability to process information is at _____ words per minute while the rate at which information is spoken is _____ words per minute.

A) 200-400;150
B) 600-800;125
C) 600-800;400
D) 400-600;200

Question 30

1-26 In their model for improving listening,your book authors suggest "Stop,Look,and Listen." The step,"Stop" refers to _____.

A) stop talking
B) stop being self-focused
C) stop moving around
D) stop processing

Question 31

1-39 Melanie responds to her friend by saying,"Your opinions are completely off base.You obviously have no understanding of the issues." Melanie's comments violate which of the following tips for responding effectively and appropriately?

A) Melanie is not being descriptive.
B) Melanie is not offering timely advice.
C) Melanie is not being brief.
D) Melanie's feedback is not useful..

Question 32

1-30 Meta-communication is communication about _____.

A) paraphrasing
B) communication
C) empathy
D) triage

Question 33

1-24 Max is attempting to listen to his friend on the phone while watching a baseball game on television.This example illustrates which of the information processing barriers to listening?

A) Receiver apprehension
B) Shifting attention
C) Processing rate
D) Information overload

Question 34

1-38 Which of the following statements is true of active listeners?

A) They are engaged in listening with their minds and their hearts.
B) They are constantly thinking of an appropriate response.
C) They do most of the talking.
D) They offer nonverbal feedback.

Question 35

1-40 Your roommate has just returned from giving her speech.She is visibly upset and begins to criticize the instructor as an incompetent old fuddy-dud.You sit patiently while she continues her tirade against the instructor's criticism of her performance.When she is done,you say,"It must be really frustrating to have something you worked so hard on evaluated so harshly." This response indicates you are listening for what purpose?

A) Enjoyment
B) Learning
C) Evaluation
D) Empathy

Question 36

1-34 Which of the following is included in the skills needed to listen with empathy?

A) Listen primarily for the content
B) Take very thorough notes
C) Offer advice
D) Try to feel what the other person is feeling

Question 37

1-29 Which listening skill involves paying attention to nonverbal messages such as the person's posture and body movement?

A) Stop
B) Look
C) Listen
D) Respond

Question 38

1-21 Your book recommends which of the following in dealing with information overload?

A) Use information 'triage,' that is,filter through the information and attend to what is most urgent.
B) Become actively involved by asking questions.
C) Focus on the speaker's visual aids,usually vital information is summarized in the visual aids.
D) Write down everything the speaker is saying,so you can review it later.

Question 39

1-25 Karen expresses to her husband that she is frustrated by his lack of help with household chores.However,he does not seem to be listening because he has just returned from work and is exhausted.This is an example of what type of barrier?

A) Information
B) Information-processing barrier
C) Context barrier
D) Attention barrier

Question 40

1-36 A person who tends to listen to reach a conclusion and show less concern about relationship cues and more concern about using the information gained is MORE likely to be

A) Masculine
B) Feminine
C) Either
D) Neither

Question 41

2-16 About the only time we use listening to learn is when we take a lecture class.

Question 42

2-1 People spend more time speaking than listening.

Question 43

2-7 In listening,remembering and understanding are essentially the same process.

Question 44

2-10 Content oriented listeners like brief,short messages.

Question 45

2-14 Instead of the speaker having to tell or ask explicitly for what he or she wants,others guess and accommodate his or her needs,sparing him or her the embarrassment that could arise if the verbally expressed request could not be met.This is the definition of anticipatory communication.

Question 46

2-3 The selecting activity in the listening process is a matter of sorting through all the sounds that reach your ears.

Question 47

2-15 Observing nonverbal behaviors is an important part of listening.

Question 48

2-12 Communication triage is the process of determining what information we are receiving is urgent and what information is not urgent.

Question 49

1-43 Restating in your own words what you think the other person is saying is called_____.

A) communication triage
B) receiver apprehension
C) a meta-message
D) paraphrasing

Question 50

2-8 Responding to messages is considered to be part of the listening process.

Question 51

2-4 Attending to a message means to maintain a brief focus on a part of a particular message.

Question 52

2-2 Listening is the physiological process of decoding sounds.

Question 53

1-41 Roberto comes running into the house visibly agitated.Between Roberto's sobs,his dad picks out "bike," "sledgehammer," "Miguel," and "hate".After some coaxing,Roberto tells his dad that Miguel was kicked out of the game because he wasn't playing fair and later came back with a sledgehammer and hit his bike.Father says,"You must have really been mad when he broke the rules and a little bit afraid when he hit your bike with the sledgehammer." Roberto replies,"Uh-huh." Which skill for responding with empathy is Roberto's father using?

A) Ask questions about the situation
B) Reflect content and feelings by paraphrasing
C) Select content that is important
D) Evaluate the emotions of the message

Question 54

2-9 It is important to know your listening style.

Question 55

2-5 Attending occurs when we relate what we hear or see to our knowledge.

Question 56

1-44 When paraphrasing emotions,you should do which of the following?

A) Repeat exactly what your partner has said.
B) Add your own commentary to what the other person said.
C) Keep in mind you own agenda.
D) Use your own words.

Question 57

2-6 Attending is when we sort through various sounds competing for our attention.

Question 58

2-13 Receiver apprehension is being fearful of the misinterpretations that your listener will make when they decode your message.

Question 59

2-11 Studies show that most people have the capacity to process information four to ten times faster than the rate at which most people speak.

Question 60

1-42 David sees Joe and says,"Hey,Joe.I just don't know what to do.I've got a term paper in Johnson's class,a group project in marketing,my boss wants me to work overtime this week,and now Mary is after me to go visit her parents over the weekend." Which of the following would be an appropriate paraphrase of content to David's statement?

A) Well,obviously,you've got to decide on your priorities.
B) So,what are you going to do?
C) Mary wants you to meet her parents?
D) You sound like you have a lot of demands on your time,Dave.

Question 61

3-5 Briefly explain the concept of anticipatory communication.

Question 62

3-7 Briefly discuss social decentering.

Question 63

4-2 The five listening activities of listening include _____ in which we focus on a specific message,depending upon our immediate needs,our interests,or other source factors such as vividness.

Question 64

3-10 Describe three strategies to improve the effectiveness and appropriateness of your responses.

Question 65

3-11 What are the four guidelines for responding with empathy?

Question 66

4-1 The five listening activities of listening include _____ in which we sort through information that is available in our immediate environment.

Question 67

3-1 Briefly describe differences between listening and hearing?

Question 68

2-22 Asking appropriate questions is one of the methods given for listening with empathy.

Question 69

3-3 Discuss the three antidotes for self-focus suggested in your book.

Question 70

2-20 Masculine and feminine approaches to listening are distinct and separate,so a person uses only one style.

Question 71

2-17 Listening to evaluate includes assessing the validity and reliability of the information one hears.

Question 72

3-9 Summarize three differences between the masculine and feminine listening styles discussed in your book.

Question 73

3-8 What are the four categories of listening goals? Give an example of each.

Question 74

2-23 Paraphrasing means repeating back to the other person exactly what they said word for word.

Question 75

2-18 When we listen actively,we not only focus on what is being said,we maintain a good deal of direct eye contact.

Question 76

2-19 According to the textbook,it is up to the speaker to tell the listener what his or her listening goals should be.

Question 77

3-2 List and briefly define the five activities of listening as discussed in your book.

Question 78

2-21 Listening skills can be improved by listening to difficult material.

Question 79

3-4 Explain the difference between external noise and emotional noise.

Question 80

3-6 Discuss how time of day can impact effective listening.