Deck 9: Interpersonal Communication in Organizations: Part B

Question 1

Transmitted data and the coded (verbal and nonverbal)symbols that give particular meaning to the data are:

A) semantics
B) cultural context
C) ideas
D) messages

Answer 1

D

Question 2

When differences in goals,attitudes,and beliefs between the sender and the receiver are ____,the probability of accurate interpersonal communication will be greatest.

A) present
B) low
C) medium
D) high

Answer 2

B

Question 3

Accurate interpersonal communication occurs when the message ____ by the sender is ____ by the receiver.

A) intended;understood
B) implied;accepted
C) sent;received
D) encoded;decoded

Answer 3

A

Question 4

Among the following,____ is (are)the most rich communication medium.

A) informal letters/memos
B) voice mail
C) e-mail
D) formal numerical documents

Question 5

When attempting to solve important and difficult problems that involve uncertainty and ambiguity,media that are ____ in richness should be used,since such media are more likely to promote rapid,effective communication.

A) moderate
B) high
C) low
D) none of these;media richness is unrelated to communication effectiveness

Question 6

Among the following,____ is (are)the most rich communication medium.

A) voice mail
B) videoconference
C) telephone conversation
D) informal letters and memos

Question 7

____ are used by the sender and ____ are used by the receiver as the means for sending and receiving messages.

A) Receptors/transmitters
B) Channels/transmitters
C) Transmitters/receptors
D) Messages/receptors

Question 8

To increase the probability of communicating complex messages more rapidly and effectively,you should probably use a medium that is ____ in media richness.

A) low
B) moderate
C) high
D) none of these;media richness is unrelated to communication effectiveness

Question 9

____ is the output of communication,which becomes ____ when it reinforces or changes the understanding of receivers with respect to their thoughts,feelings,attitudes,or beliefs.

A) Data;information
B) Decoding;encoding
C) Information;data
D) Context;meaning

Question 10

In Learning From Experience: Julia Stewart,Chairman and CEO of DineEquity says she typically never hires anyone without:

A) talking to several personal references
B) asking them what their personal mission statement is
C) going out to eat with them.
D) all of these

Question 11

____ is the richest communication medium.

A) Speaking
B) E-mail
C) Face-to-face dialogue
D) Telephone conversation

Question 12

____ are the means by which messages travel from sender to receiver.

A) Channels
B) Transmitters
C) Receptors
D) Messages

Question 13

Jeremy notices that a brand-new,expensive portable CD writer has disappeared from his work area overnight.He is a new hire,and has only been on the job for a week.Consequently,he is afraid that his boss might suspect him of stealing the CD writer,and fire him before his probationary period on the job is over.His manager is working in another plant location until tomorrow,but the secretary knows how to reach him.Probably the best way for Jeremy to explain what happened,and demonstrate his innocence,is to tell his manager through the use of:

A) a telephone conversation
B) e-mail
C) a letter
D) a formal memo

Question 14

Messages that are ____ in media richness require a long time to digest.

A) low
B) moderate
C) high
D) none of these;media richness is unrelated to communication effectiveness

Question 15

Which of the following is not a transmitter and/or receptor of a message?

A) knowing
B) thinking
C) tasting
D) all of these are transmitters and receptors

Question 16

In Learning From Experience: Julia Stewart,Chairman and CEO of DineEquity had everybody in the company do which of the following:

A) enroll in a seminar dealing with interpersonal relations.
B) read the book "The Oz Principle"
C) go on a company retreat
D) change the mission statement

Question 17

____ is the transmission and reception of thoughts,facts,beliefs,attitudes,and feelings--through one or more information media--that produce a response.

A) Interpersonal communication
B) Speaking
C) Meta-communication
D) Language routines

Question 18

____ is a medium's capacity for carrying multiple cues and providing rapid feedback.

A) Cultural context
B) Semantics
C) Meta-communication
D) Media richness

Question 19

Colin notices that a portable ZIP drive has disappeared from his work area.He is a new hire,and has only been on the job for a week.Consequently,he is afraid that his boss might suspect him of stealing the drive,and fire him before his probationary period on the job is over.His boss is out of town until tomorrow.While Colin will not see him until first thing tomorrow morning,his boss will also not find out about the missing ZIP drive unless Colin tells him.Probably the best way for Colin to explain what happened,and demonstrate his innocence,is to tell his boss through the use of:

A) face-to-face dialogue
B) voicemail message
C) e-mail
D) a telephone conversation

Question 20

In communication,____ from the sender become(s)____ for the receiver upon influencing the receiver's understanding.

A) information;data
B) meanings;context
C) data;information
D) context;data

Question 21

When senders consciously attempt to influence the perceptions that the receivers form about them,they are said to be engaging in:

A) impression management
B) encoding
C) persuasion
D) distortion

Question 22

Interpersonal communication becomes a dynamic,two way process,rather than just an event,through:

A) observing
B) semantics
C) feedback
D) relationships

Question 23

____ gives personal meaning to messages.

A) Context
B) Decoding
C) both of these apply personal meaning to messages
D) neither of these apply meaning,since the meaning is inherent in the message

Question 24

All of the following are individual personality traits that can serve as potential barriers to effective interpersonal communication,except:

A) high introversion
B) high conscientiousness
C) low sociability
D) low adjustment

Question 25

A commonly used impression management strategy is:

A) ingratiation
B) meta-communication
C) persuasion
D) semantics

Question 26

____ refers to a continuum representing a wide range of messages that a sender may use between the extremes of lying and complete honesty.

A) Blending
B) Meta-communication
C) Distortion
D) Semantics

Question 27

A person's verbal and nonverbal communication patterns that have become habits are called:

A) semantics
B) language routines
C) communication style
D) language habits

Question 28

A commonly used impression management strategy is:

A) meta-communication
B) self-promotion
C) self-effacing
D) encoding

Question 29

____ is the means by which messages travel from sender to receiver.

A) Channels
B) Feedback
C) Route
D) Decoding

Question 30

Whenever a message sent by a member of one culture is received and understood by a member of another culture,____ has occurred.

A) feedback
B) intercultural communication
C) semantics
D) decoding

Question 31

Among the following,____ is (are)the least rich communication medium.

A) voice mail
B) e-mail
C) informal letters/memos
D) the organization's own videos

Question 32

Many demeaning stereotypes of individuals and groups are perpetuated through:

A) semantics
B) communication styles
C) language routines
D) decoding

Question 33

____ is the special meaning assigned to words.

A) Decoding
B) Semantics
C) Encoding
D) Media richness

Question 34

Impression management can include all of the following except:

A) intimidation
B) being courteous to a person whom you do not really like
C) language routines
D) self-promotion to obtain a raise

Question 35

____ is crucial when accuracy in interpersonal communication is important.

A) Encoding
B) Distortion
C) Feedback
D) Language routines

Question 36

The component of the communication process that lets the sender know whether the message was received as intended is:

A) encoding
B) media richness
C) feedback
D) meta-communication

Question 37

Which of the following is an example of a direct,as opposed to underlying,barrier in interpersonal communication?

A) lying and distortion
B) individual differences in personality
C) perceptual errors
D) the fundamental attribution error

Question 38

Among the following,____ is (are)the least rich communication medium.

A) e-mail
B) the organization's own videos
C) formal written documents
D) informal letters/memos

Question 39

A commonly used impression management strategy is:

A) aggression
B) meta-communication
C) face-saving
D) intercultural communication

Question 40

____ represents any interference with the intended message in the channel.

A) Noise
B) Semantics
C) Media richness
D) Encoding

Question 41

Which of the following is not a guideline for increasing listening skills to foster dialogue?

A) pay attention to your body language
B) questions to double-check any issue that is unclear
C) suspend judgment,at least initially
D) respond quickly to the sender

Question 42

Game playing and deception are rampant in ____ communication.

A) open
B) closed
C) inaccurate
D) none of these

Question 43

Senders and receivers ____ their real agendas and "messages" in closed communications.

A) unconsciously and inadvertently reveal
B) consciously and purposely hide
C) unconsciously and inadvertently hide
D) consciously and purposely reveal

Question 44

In Change Competency: Sue Powers' Communication Process for Introducing Change,found the idea of practicing active listening and communication outside formal meetings:

A) made people feel pushed into an idea
B) allowed people to voice their objections more easily
C) got an idea resolved faster than a formal meeting
D) cut off any feedback

Question 45

When attempting to achieve dialogue,feedback should be ____ or ____.

A) direct;indirect
B) supportive;corrective
C) supportive;subjective
D) corrective;delayed

Question 46

____ is a questionnaire-based process that gathers structured feedback from a number of sources about the competencies and behaviors of an individual or team.

A) 360-degree feedback
B) Corrective feedback
C) External feedback
D) Instructional feedback

Question 47

Active listening is ____ to encourage appropriate levels of feedback and openness.

A) necessary
B) indirect
C) unnecessary
D) optional

Question 48

Any information that individuals communicate (verbally or nonverbally)about themselves to others is called

A) self-disclosure
B) open communication
C) vulnerability
D) individual communication

Question 49

____ is used to refer to a process whereby people suspend their defensive exchanges to enable a free flow of inquiry into their own and other's assumptions and beliefs.

A) Dialogue
B) Honesty
C) Speaking
D) Meta-communication

Question 50

Nonverbal communication includes:

A) nonlanguage human responses
B) environmental effects
C) neither of these
D) both of these

Question 51

In open communication,as opposed to closed communication,there will generally be ____ meta-communication.

A) less
B) about the same level of
C) more
D) the level of meta-communication under these circumstances cannot be predicted

Question 52

In Change Competency: Sue Powers' Communication Process for Introducing Change,the idea of practicing active listening and communication outside formal meetings is what Powers calls:

A) informal communication
B) social testing
C) socializing an idea
D) selling an idea

Question 53

In closed communication,the hidden assumptions,inferences,and interpretations of the parties that form the basis of open messages are manifest through:

A) dialogue
B) noise
C) meta-communication
D) all of these

Question 54

____ individuals may repress their real feelings while ____ individuals expose a great deal about themselves to anyone they meet.

A) Nondisclosing,total disclosure
B) Noncommunicating;communicating
C) Shut;candid
D) Closed;open

Question 55

Tests of listening comprehension suggest that people often listen at ____ efficiency.

A) 15 percent
B) 20 percent
C) 25 percent
D) 75 percent

Question 56

Meta-communication brings out the ____ assumptions,inferences,and interpretations of the parties that form the basis of ____ messages.

A) hidden;open
B) hidden;hidden
C) open;hidden
D) none of these

Question 57

All of the following are principles of constructive feedback except:

A) it should be based on a foundation of trust
B) it should identify generalized tendencies in behavior
C) it should be given when the receiver appears ready to accept it
D) it should be checked with the receiver to determine whether it seems valid

Question 58

The concern about workplace dating,especially between a manager and a subordinate,is the potential for:

A) conflict of interest
B) insubordination
C) lack of feedback
D) active listening

Question 59

When attempting to achieve dialogue,feedback should be:

A) temporarily withheld
B) aimed at acknowledging desirable behavior
C) both of these
D) neither of these

Question 60

All of the following are contextual factors particularly likely to influence the degree of openness in a particular interpersonal communication exchange except:

A) differences in status and power
B) the history of the relationship
C) differences in age and work experience
D) the likelihood that the encounter will be partly adversarial

Question 61

Common recommendations based on feng shui include:

A) You should have a window at your back while seated
B) You should not be able to see outside while sitting at your desk
C) You should have to turn around to view the room's entrance from your desk
D) Your desk should not be placed at the side of the door

Question 62

In the PERCEIVE framework,the term for considering types of personal nonverbal cues that reflects the degree to which individuals face one another is:

A) proximity
B) relative orientation
C) expressions
D) contact

Question 63

In the PERCEIVE framework,the term for considering types of personal nonverbal cues that finds individuals sit,stand,and want to be near those they like is:

A) relative orientation
B) expressions
C) proximity
D) contact

Question 64

In Iran,the concept of taarof is a set of social manners that seem polite or ____ depending on one's point of view.

A) deceitful
B) unkind
C) rude
D) questionable

Question 65

In the PERCEIVE framework,the term for considering types of personal nonverbal cues which demonstrates liking and interest,willingness to listen,and acknowledgement of the other person's worth is:

A) proximity
B) expressions
C) individual gestures
D) eyes

Question 66

According to the Communication Competency: Poor Nonverbal Signals Prior to Layoffs,what were the effects of the nonverbal signals made by the technology company that Simma Lieberman was hired to deal with:

A) remaining employees were demoralized and loyal employees were turned against the company
B) laid-off employees rioted against the company
C) the laid- off employees filed a class-action lawsuit against the company
D) none of these

Question 67

Melissa is a manager for Loustar,a supplier of parts to the electronics industry.She has just been sent unexpectedly to a meeting with a group of Japanese managers to try to convince them to purchase parts from the company.Which of the following should she probably try to do during the meeting?

A) be sure to start the meeting right on time
B) keep small talk to a minimum and get right down to business
C) ask each manager to review areas of expertise at the beginning of the meeting
D) try to get to know each manager personally

Question 68

In the PERCEIVE framework,the term for considering types of personal nonverbal cues which can demonstrate demographics and emotions is:

A) voice
B) expressions
C) contact
D) individual gestures

Question 69

In the PERCEIVE framework,the term for considering types of personal nonverbal cues which demonstrates when people are stressed or bored with a situation is:

A) contact
B) expressions
C) existence of adapters
D) individual gestures

Question 70

In the PERCEIVE framework,the term for considering types of personal nonverbal cues which demonstrates happiness,sadness,anger,fear,surprise,and disgust is:

A) proximity
B) contact
C) relative orientation
D) expressions

Question 71

In his role as the production manager for a small defense contractor,John has just been sent unexpectedly to a meeting with a group of Saudi Arabian managers to try to convince them to purchase weapons systems from his company.Which of the following should he probably try to avoid doing during the meeting?

A) attempting to expedite the decision making
B) getting to know the other managers personally
C) paying close attention to nonverbal and situational cues
D) spending a lot of time on small talk

Question 72

Liang is a manager from China.Which of the following might be least likely to characterize his interpersonal communication style in a problem-solving meeting of managers from different countries?

A) carefully reading nonverbal behavior and situational cues during an interaction
B) inquiring about the other participants' families,interests,and hobbies
C) spending as much time as necessary to allow everyone to voice his or her opinion
D) insisting that the meeting begin on time

Question 73

Sung-Yi is a manager from South Korea.Which of the following might be least likely to characterize his interpersonal communication style in a problem-solving meeting of managers from different countries?

A) paying attention primarily to the ideas of participants who have the most relevant experience
B) carefully reading nonverbal behavior and situational cues during an interaction
C) spending as much time as necessary to allow everyone to voice his or her opinion
D) inquiring about the other participants' families,interests,and hobbies

Question 74

According to the Communication Competency: Poor Nonverbal Signals Prior to Layoffs,how did Marcia Finberg's relationship with her CEO change prior to her layoff:

A) he gave her less work and responsibilities
B) he became cold and curt
C) he discussed the deteriorating financial situation of the hospital with her often
D) none of these

Question 75

For effective dialogue to occur,____ is (are)necessary.

A) verbal communication
B) nonverbal communication
C) neither verbal and nonverbal communication
D) both verbal and nonverbal communication

Question 76

Which of the following is not among the ways in which verbal and nonverbal cues can be related.

A) by contradicting
B) by substituting
C) by repeating
D) by diminishing

Question 77

In the PERCEIVE framework,the term for considering types of personal nonverbal cues which demonstrates closeness,familiarity,and degree of liking is:

A) contact
B) expressions
C) relative orientation
D) proximity

Question 78

Communication through the use of color is referred to as:

A) monochronics
B) chromatics
C) chronemics
D) polychronics

Question 79

In the PERCEIVE framework,the term for considering types of personal nonverbal cues that indicates what refers to the person and what refers to others is:

A) eyes
B) individual gestures
C) relative orientation
D) contact

Question 80

Olga is a manager from Germany.Which of the following might be most likely to characterize her interpersonal communication style in a problem-solving meeting of managers from different countries?

A) spending as much time as necessary to allow everyone to voice his or her opinion
B) carefully reading nonverbal behavior and situational cues during an interaction
C) paying closer attention to the ideas of participants who have more relevant experience
D) inquiring about the other participants' families,interests,and hobbies