Deck 2: Performance Management Process

Question 1

20 Methods of conducting a job analysis include all of these EXCEPT:

A)Reading textbooks
B)Observation of employees in action
C)Off-the-shelf questionnaires
D)Interviews with employees

Answer 1

A

Question 2

4 Results criteria fall into the following categories: quality,quantity,cost effectiveness,and timeliness.

Answer 2

True

Question 3

12 __________ are clusters of measurable KSAs.

A)Job duties
B)Competencies
C)Performance standards
D)Key accountabilities

Answer 3

B

Question 4

17 The correct order of the phases of a performance management process is:

A)Performance planning,prerequisites,performance execution,performance assessment,performance review,performance renewal and recontracting
B)Prerequisites,performance planning,performance execution,performance assessment,performance review,performance renewal and recontracting
C)Performance planning,prerequisites,performance execution,performance review,performance assessment,performance renewal and recontracting
D)Prerequisites,performance execution,performance planning,performance assessment,performance review,performance renewal and recontracting

Question 5

8 After the performance renewal and recontracting phase,the performance management process is complete.

Question 6

18 The poor implementation of the performance planning phase will result in the poor implementation of the:

A)Performance execution phase
B)Performance assessment phase
C)Performance review phase
D)All of the above

Question 7

14 Self-ratings of performance are important because they do all of the following EXCEPT:

A)Emphasize discrepancies between the employee's and supervisor's views of performance
B)Reduce employee defensiveness during an appraisal meeting
C)Decrease employee satisfaction with the performance management system
D)Increase employee ownership and commitment to the programs

Question 8

13 Performance execution is linked to _____________ and _____________.

A)prerequisites;performance planning
B)performance planning;performance review
C)performance planning;performance assessment
D)performance assessment;performance review

Question 9

15 Performance reviews should focus on:

A)What has been done and how past)
B)What compensation may be received as a consequence present)
C)Goals for the upcoming review period future)
D)All of the above

Question 10

2 Knowledge is having the information to do the job and having experience at the job.

Question 11

11 A job description includes a summary of:

A)Job duties
B)Working conditions
C)Needed KSAs
D)All of the above

Question 12

22 At the beginning of each performance cycle,the supervisor and employee meet to discuss and agree upon:

A)The employee's salary
B)Results,behaviors,and a development plan
C)Performance,corrections,and a timeline
D)The supervisor's expectations

Question 13

6 Employees should be measured exclusively on the results that they achieve.

Question 14

16 Performance renewal and recontracting is a phase similar to the ______________ phase of the performance management process.

A)performance planning
B)prerequisites
C)performance evaluation
D)performance assessment

Question 15

21 O*NET is:

A)An online resource for pay scale information
B)An online resource for job testing
C)An online resource for finding jobs
D)An online resource for generic job descriptions

Question 16

19 The prerequisites to the implementation of a performance management system are:

A)Money and time
B)Knowledge of the organization's culture and knowledge of the jobs in question
C)Knowledge of the organization's mission and knowledge of the organization's culture
D)Knowledge of the organization's mission and knowledge of the jobs in question

Question 17

7 Employees and supervisors should both evaluate employee performance during the performance assessment phase.

Question 18

5 Key accountabilities are the yardstick used to evaluate how well an employee has achieved each objective.

Question 19

9 It is very important that the phases of a performance management system all be linked to one another.

Question 20

3 Job descriptions stay stable over time and therefore do not need to be updated.

Question 21

37 Define knowledge in terms of competencies needed for performance planning.

Question 22

31 A Web-based training program,designed to reduce rater bias,does all of the following EXCEPT:

A)Provides a common point of reference
B)Allows raters to define each rating criterion
C)Defines the scale anchors
D)Describes what behaviors were indicative of each rating criterion
E)Permits raters to practice their rating skills

Question 23

42 A good performance appraisal meeting includes discussions of what?

Question 24

41 Why is the performance review meeting considered the "Achilles' heel of the entire process"?

Question 25

38 Define skills in terms of competencies needed for performance planning.

Question 26

23 Which of the following are primarily the responsibilities of the employee in terms of performance execution?

A)Communication with supervisor
B)Collection and sharing of performance data
C)Commitment to goal achievement
D)All of the above

Question 27

32 People tend to attribute success to themselves and failure to external causes i.e. ,factors outside of their control).This tendency is called:

A)Social projection bias
B)Optimism bias
C)Availability heuristic
D)Self-serving bias
E)False consensus bias

Question 28

46 Distinguish between social projection bias and false consensus bias.

Question 29

45 Define self-serving bias,and explain how it may affect the job analysis process.

Question 30

24 Which of the following are primarily the responsibilities of the supervisor in terms of performance execution?

A)Regular performance feedback and coaching
B)Observation and documentation
C)Reinforcement
D)All of the above
E)B and C only

Question 31

29 In the performance planning stage,the term "results" refers to what?

A)Customer reactions
B)Ratings that result from performance
C)Customer complaints resulting from performance
D)Outcomes an employee must produce

Question 32

25 Which of the following statements is true according to the text? I.Employees are primarily responsible for finding resources for development plans in the performance execution state.
II)Both employees and supervisors should rate performance in the performance assessment phase.
III)Any discrepancy between employee and supervisor ratings is unacceptable.
IV)Many sources can be utilized for data regarding performance.

A)All of the statements are correct.
B)I,II,and IV only are correct.
C)II and IV only are correct.
D)None of the statements are correct.

Question 33

34 ___________________leads people to believe that others share the same beliefs and attitudes as themselves.

A)Social projection bias
B)Optimism bias
C)Availability heuristic
D)Self-serving bias
E)False consensus bias

Question 34

28 Job descriptions are a key prerequisite for any performance management system because:

A)Without them,employees will not "buy in" to the system.
B)Performance management systems are not applicable unless certain job elements are present.
C)They provide the criteria that will be used in measuring performance.
D)They provide information to employees as to what tasks are most important in their jobs.

Question 35

43 What is the final stage in the performance management cycle?

Question 36

27 "KSA" in the text refers to what?

A)Knowledge,social skills,and aptitude
B)Knowledge,skills,and abilities
C)Knowledge,skills,and agility
D)Knowledge of situation and action

Question 37

30 During the collection of information from individuals for the purpose of conducting a job analysis,why might different people in the same position and same job duties rate certain knowledge,skills,and abilities KSAs)as more important than other KSAs?

A)People tend to believe that the KSAs on which they score highly drive success in their jobs but not the KSAs on which they score poorly.
B)Insufficient rater training was provided prior to the collection of information from the individuals.
C)Even if the raters have the same position and duties,some of the raters may be more highly involved in certain job duties than are other raters.
D)All of the above

Question 38

40 In what ways is self-appraisal beneficial for performance assessment?

Question 39

39 Define abilities in terms of competencies needed for performance planning.

Question 40

35 Performance management is an ongoing process including the interrelated components of prerequisites,performance planning,performance execution,performance assessment,performance review,and performance renewal and recontracting.Please explain how the poor implementation of a phase in the process or how a disrupted link between any of the phases will have a negative impact on the performance management process as a whole.

Question 41

48 How does a Web-based rater training program work to help raters become less susceptible to rater biases and thus more accurate in the ratings that are collected in a job analysis?

Question 42

49 List the five steps that typically make up a Web-based rater training program.

Question 43

47 How do the self-serving,social projection,and false consensus biases commonly affect the job analysis process?