Question 1

Results criteria fall into the following categories: quality,quantity,cost effectiveness,and timeliness.

Accepted Answer

A) True 
 B)False  True

Question 2

___________________leads people to believe that others share the same beliefs and attitudes as themselves.

Accepted Answer

A) Social projection bias 
B) Optimism bias 
C) Availability heuristic 
D) Self-serving bias 
E) False consensus bias 
A) Social projection bias 
B) Optimism bias 
C) Availability heuristic 
D) Self-serving bias 
E) False consensus bias E

Question 3

In what ways is self-appraisal beneficial for performance assessment?

Accepted Answer

With self-appraisal,there is a greater likelihood that the information will be used productively in the future.Self-appraisals can reduce employees' resentfulness and increase employee satisfaction with the performance management system.Also,the discrepancy between employee and supervisor appraisals is likely to trigger development efforts,particularly when supervisor appraisal is more negative than employee self-appraisal.

Question 4

In the performance planning stage,the term "results" refers to what?

Accepted Answer

A) Customer reactions 
B) Ratings that result from performance 
C) Customer complaints resulting from performance 
D) Outcomes an employee must produce 
A) Customer reactions 
B) Ratings that result from performance 
C) Customer complaints resulting from performance 
D) Outcomes an employee must produce

Question 5

Which of the following statements is true according to the text? I.Employees are primarily responsible for finding resources for development plans in the performance execution state.
II)Both employees and supervisors should rate performance in the performance assessment phase.
III)Any discrepancy between employee and supervisor ratings is unacceptable.
IV)Many sources can be utilized for data regarding performance.

Accepted Answer

A) All of the statements are correct. 
B) I,II,and IV only are correct. 
C) II and IV only are correct. 
D) None of the statements are correct. 
A) All of the statements are correct. 
B) I,II,and IV only are correct. 
C) II and IV only are correct. 
D) None of the statements are correct.

Question 6

__________ are clusters of measurable KSAs.

Accepted Answer

A) Job duties 
B) Competencies 
C) Performance standards 
D) Key accountabilities 
A) Job duties 
B) Competencies 
C) Performance standards 
D) Key accountabilities

Question 7

A job description includes a summary of:

Accepted Answer

A) Job duties 
B) Working conditions 
C) Needed KSAs 
D) All of the above 
A) Job duties 
B) Working conditions 
C) Needed KSAs 
D) All of the above

Question 8

A good performance appraisal meeting includes discussions of what?

Accepted Answer

A good performance appraisal meeting inc

Question 9

It is very important that the phases of a performance management system all be linked to one another.

Accepted Answer

A) True 
 B)False

Question 10

Define knowledge in terms of competencies needed for performance planning.

Accepted Answer

Knowledge is having

Question 11

How does a Web-based rater training program work to help raters become less susceptible to rater biases and thus more accurate in the ratings that are collected in a job analysis?

Accepted Answer

Taken together,self-serving,social proje

Question 12

Define abilities in terms of competencies needed for performance planning.

Accepted Answer

Abilities are the physical,emo

Question 13

Define skills in terms of competencies needed for performance planning.

Accepted Answer

Skills are the requi

Question 14

Key accountabilities are the yardstick used to evaluate how well an employee has achieved each objective.

Accepted Answer

A) True 
 B)False

Question 15

List the five steps that typically make up a Web-based rater training program.

Accepted Answer

Provide fe

Question 16

How do the self-serving,social projection,and false consensus biases commonly affect the job analysis process?

Accepted Answer

Self-serving,social projection,and false

Question 17

Performance reviews should focus on:

Accepted Answer

A) What has been done and how past) 
B) What compensation may be received as a consequence present) 
C) Goals for the upcoming review period future) 
D) All of the above 
A) What has been done and how past) 
B) What compensation may be received as a consequence present) 
C) Goals for the upcoming review period future) 
D) All of the above

Question 18

Define self-serving bias,and explain how it may affect the job analysis process.

Accepted Answer

Self-serving bias is the tendency for pe

Question 19

Employees should be measured exclusively on the results that they achieve.

Accepted Answer

A) True 
 B)False

Question 20

At the beginning of each performance cycle,the supervisor and employee meet to discuss and agree upon:

Accepted Answer

A) The employee's salary 
B) Results,behaviors,and a development plan 
C) Performance,corrections,and a timeline 
D) The supervisor's expectations 
A) The employee's salary 
B) Results,behaviors,and a development plan 
C) Performance,corrections,and a timeline 
D) The supervisor's expectations

Results criteria fall into the following categories: quality,quantity,cost effectiveness,and timeliness.

___________________leads people to believe that others share the same beliefs and attitudes as themselves.

In what ways is self-appraisal beneficial for performance assessment?

In the performance planning stage,the term "results" refers to what?

__________ are clusters of measurable KSAs.

A job description includes a summary of:

A good performance appraisal meeting includes discussions of what?

It is very important that the phases of a performance management system all be linked to one another.

Define knowledge in terms of competencies needed for performance planning.

How does a Web-based rater training program work to help raters become less susceptible to rater biases and thus more accurate in the ratings that are collected in a job analysis?

Define abilities in terms of competencies needed for performance planning.

Define skills in terms of competencies needed for performance planning.

Key accountabilities are the yardstick used to evaluate how well an employee has achieved each objective.

List the five steps that typically make up a Web-based rater training program.

How do the self-serving,social projection,and false consensus biases commonly affect the job analysis process?

Performance reviews should focus on:

Define self-serving bias,and explain how it may affect the job analysis process.

Employees should be measured exclusively on the results that they achieve.

At the beginning of each performance cycle,the supervisor and employee meet to discuss and agree upon:

Performance Management and Reward Systems in Context

Performance Management and Strategic Planning

Defining Performance and Choosing a Measurement Approach

Measuring Results and Behaviors

Gathering Performance Information

Implementing a Performance Management System

Performance Management and Employee Development

Performance Management Skills

Reward Systems and Legal Issues

Managing Team Performance

Filters

Exam 2: Performance Management Process

Results criteria fall into the following categories: quality,quantity,cost effectiveness,and timeliness.

___________________leads people to believe that others share the same beliefs and attitudes as themselves.

In what ways is self-appraisal beneficial for performance assessment?

In the performance planning stage,the term "results" refers to what?

__________ are clusters of measurable KSAs.

A job description includes a summary of:

A good performance appraisal meeting includes discussions of what?

It is very important that the phases of a performance management system all be linked to one another.

Define knowledge in terms of competencies needed for performance planning.

How does a Web-based rater training program work to help raters become less susceptible to rater biases and thus more accurate in the ratings that are collected in a job analysis?

Define abilities in terms of competencies needed for performance planning.

Define skills in terms of competencies needed for performance planning.

Key accountabilities are the yardstick used to evaluate how well an employee has achieved each objective.

List the five steps that typically make up a Web-based rater training program.

How do the self-serving,social projection,and false consensus biases commonly affect the job analysis process?

Performance reviews should focus on:

Define self-serving bias,and explain how it may affect the job analysis process.

Employees should be measured exclusively on the results that they achieve.

At the beginning of each performance cycle,the supervisor and employee meet to discuss and agree upon:

Performance Management and Reward Systems in Context

Performance Management and Strategic Planning

Defining Performance and Choosing a Measurement Approach

Measuring Results and Behaviors

Gathering Performance Information

Implementing a Performance Management System

Performance Management and Employee Development

Performance Management Skills

Reward Systems and Legal Issues

Managing Team Performance

Filters