Deck 10: Critical Thinking and Argumentation in Groups

Question 1

Which poor listening habit occurs when a member only looks for faults in what others in the group are saying?

A)Pseudo listening
B)Selective listening
C)Superficial listening
D)Defensive listening
E)Disruptive listening

Answer 1

B

Question 2

Which poor listening habit occurs when a group member fakes attention and interest?

A)Pseudo listening
B)Selective listening
C)Superficial listening
D)Defensive listening
E)Disruptive listening

Answer 2

A

Question 3

What are the three interrelated components that must be present for good listening to become an enduring habit?

A)Hearing,Memory,and Appreciation
B)Opportunity,Empathy,and Attention
C)Descriptive listening,Empathic listening,and Provisional listening
D)Knowledge,Skills,and Motivation
E)Supportive listening,Defensive listening,and Objective listening

Answer 3

D

Question 4

Many people remember which months of the year have 30 days with the poem that begins "Thirty days hath September ...." What technique of listening to remember are they using?

A)Associate
B)Repeat
C)Visualize
D)Use mnemonics
E)Concentrate

Question 5

You've just met several new people on your first day of statistics class.In order to remember their names,you add "statistics" to their names (e.g.,Frank from Statistics).What technique of listening to remember are you using?

A)Associate
B)Repeat
C)Visualize
D)Use mnemonics
E)Concentrate

Question 6

Which of the following questions is the most appropriate and applicable to a situation in which you should listen to interpret?

A)Do you avoid talking about your own experiences and feelings when someone else is describing theirs?
B)Do you know how to assess the quality and validity of arguments and evidence?
C)Do you understand the meaning of words spoken by another person?
D)Do you primarily focus on nonverbal rather than verbal cues?
E)Can you tell when a group member appeals to your emotions and/or to your critical thinking ability?

Question 7

Suppose your group suggests having a meeting on Saturday morning in order to finish up work on an important project.Nicole seems upset.You want to understand how she feels about the proposed meeting.When she explains her concerns,you should listen to

A)hear.
B)understand.
C)remember.
D)interpret.
E)evaluate.

Question 8

Which of the following is the first component in Judi Brownell's HURIER Listening Model?

A)Respond
B)Hear
C)Understand
D)Remember
E)Evaluate

Question 9

Which type of listening focuses on empathizing with a person's situation,feelings,or motives?

A)Listening to hear
B)Listening to comprehend
C)Listening to remember
D)Listening to interpret
E)Listening to respond

Question 10

Which poor listening habit occurs when a group member interprets critical remarks by others as a personal attack?

A)Pseudo listening
B)Selective listening
C)Superficial listening
D)Defensive listening
E)Disruptive listening

Question 11

If you want to accurately comprehend the intended meaning of group members' spoken and nonverbal messages,you should listen to

A)understand.
B)remember.
C)interpret.
D)evaluate.
E)respond.

Question 12

Studies have found that listening occupies _______ of a college student's communicating time.

A)less than 10%
B)less than 30%
C)more than 50%
D)more than 70%
E)about 95%

Question 13

Which poor listening habit occurs when a group member pays more attention to the way a member looks how members look and speak rather than to what they say.

A)Pseudo listening
B)Selective listening
C)Superficial listening
D)Defensive listening
E)Disruptive listening

Question 14

You've just learned that your group report is due on the 22nd,and you say this date several times to yourself so that you will not forget it.What technique of listening to remember are you using?

A)Associate
B)Repeat
C)Visualize
D)Use mnemonics
E)Concentrate

Question 15

_______ is the ability to understand,analyze,respect,and respond to the meaning of another person's spoken and nonverbal messages.

A)Feedback
B)Listening
C)Self-centered listening
D)The Golden Listening Rule
E)Working memory

Question 16

Which poor listening habit occurs when a group member interrupts others when they are speaking?

A)Pseudo listening
B)Selective listening
C)Superficial listening
D)Defensive listening
E)Disruptive listening

Question 17

Several studies report that without listening training,most people listen at _______ efficiency.

A)15%
B)25%
C)35%
D)45%
E)55%

Question 18

Two committee members make significantly different recommendations for the date and format of the company's annual employee picnic.In trying to decide which suggestion to support,you should listen to

A)hear.
B)understand.
C)remember.
D)interpret.
E)evaluate.

Question 19

Stephen Covey,author of The Seven Habits of High Effective People,which of the following answers is a critical component of an enduring habit?

A)Hearing
B)Desire
C)Opportunity
D)Memory
E)Empathy

Question 20

Researchers conclude that of the total time most people spend communicating in a given day,they spend about _______ % of that time listening.

A)10-20
B)20-40
C)30-50
D)40-60
E)40-70

Question 21

Several studies report that immediately after listening to a short talk,most of us cannot accurately report 50 percent of what was said.Without training,we listen at only 25 percent efficiency..

Question 22

Listening is our number one communication activity..

Question 23

Surveys of business leaders often point to listening as the communication skill most lacking in new employees..

Question 24

__________ refers to the degree to which you match the importance of and emotions in the speaker's message in your response

A)Paraphrasing content
B)Paraphrasing depth
C)Paraphrasing meaning
D)Paraphrasing language
E)Paraphrasing nonverbal

Question 25

Which type of listening focuses on using critical thinking skills to analyze what you hear?

A)Listening to remember
B)Listening to empathize
C)Listening to interpret
D)Listening to evaluate
E)Listening to understand

Question 26

Of the total time we generally spend communicating,about 20-35% of that time is spent listening..

Question 27

Of the total time we generally spend communicating,about 10-20% of that time is spent reading..

Question 28

All of the following guidelines can improve how well you provide constructive feedback and appropriate reactions to what others say EXCEPT

A)Focus on the person,not the person's behavior.
B)Don't judge the other person's behavior.
C)Provide factual observations,not assumptions or guesses.
D)Choose an appropriate time and place to respond.
E)Focus on the other person's concerns and needs,not your own interests and needs.

Question 29

Differences in personality types may affect the way group members listen.Which of the Myers- Briggs personality types may be the best at listening to understand and comprehend?

A)Introverts
B)Extroverts
C)Feelers
D)Judgers
E)Sensors

Question 30

Listening can be more difficult in groups than in almost any other communication situation..

Question 31

Which of the following statements best describes the dilemma listeners often face when taking notes during a discussion or in the classroom?

A)Most of us listen at only 25% efficiency.
B)The value of your notes decreases as the volume of your notes increase.
C)We are not flexible note takers.
D)A meeting's minutes or an instructor's handouts are better than the notes taken by a listener.
E)Effective note takers take notes in outline form.

Question 32

When Ralph Nichols wrote,"We must always withhold evaluation until our comprehension is complete," which listening strategy was he describing?

A)Listen for big ideas
B)Overcome distractions
C)"Listen" to nonverbal behavior
D)Listen before you leap
E)Help your group listen

Question 33

Identify the negative listening attitude that does not follow the Golden Listening Rule.

A)Interested
B)Responsible
C)Group-centered
D)Superior
E)Open-minded

Question 34

When speaking to a deaf person who reads lips,use all of the following guidelines EXCEPT:

A)Don't turn you back on the person or put yourself in a setting where you are difficult to see.
B)Exaggerate your speech and talk in a louder voice.
C)Use appropriate facial expressions and gestures.
D)Look direct at the deaf person when you speak.
E)Do not use gestures that cover your any part of your face.

Question 35

Listening is the same thing as hearing..

Question 36

Suppose Julia says,"Among all the other things I worry about,I have an important exam coming up,and I fear that,given my busy schedule,I won't have enough time to study." Responding with "You seem to be very upset about doing well on the exam" would be an inaccurate paraphrase because

A)it responds to only one example,instead of responding to Julia's larger problem of coping with a busy schedule.
B)you are repeating the exact words Julia said.
C)you have not matched Julia's depth of feeling,given how important this exam is to her future and her hopes of getting a better job.
D)you add unintended meaning to Julia's statement.
E)you use language that is too simple to capture Julia's meaning.

Question 37

Eddie and Tonya were having a meeting about the upcoming budget changes.During their meeting,several people interrupt them with requests while,at the same time,the air conditioner began making loud noises.Eddie and Tonya decided to move their meeting to another conference room down the hall,where they could have more privacy and it would be less noisy.They are practicing what strategy for effective listening?

A)Listen for big ideas
B)Overcome distractions
C)"Listen" to nonverbal behavior
D)Listen before you leap
E)Use your thought speed

Question 38

Good listeners use their extra thought speed productively.They do all of the following EXCEPT

A)identify and summarize main ideas.
B)pay extra attention to nonverbal behavior.
C)analyze arguments.
D)assess the relevance of a speaker's comments.
E)listen exclusively for facts and statistics.

Question 39

In the corporate world,managers devote more than 60% of their day to listening to others..

Question 40

A study of ways in which the college students from different cultures listen concludes that _______ students are less willing and less patient listeners than students from other cultures.

A)African
B)U)S.American
C)Asian
D)South American
E)European

Question 41

Thought speed is the speed (in words per minute)that most people can think compared to the speed at which others can speak..

Question 42

A member's role in a group can influence the way they listen..

Question 43

Evaluating evidence while it is being presented interferes with good listening skills..

Question 44

One way to increase listening comprehension is to ask one question at a time and make sure it's relevant to the discussion..

Question 45

In text-based virtual meetings it may be easier to "listen" to group members than in a face-to-face setting because you have more time to "listen" and to both plan the content and style of your responses..

Question 46

When you use simple language to ensure accuracy,you are paraphrasing for meaning..

Question 47

The phrasing of an effective paraphrase can vary in three critical ways: knowledge,emotion,and desire..

Question 48

Most people can speak much faster than they can think..

Question 49

Effective empathic listeners welcome opportunities to hear something new or challenging and pay special attention to the eloquence of a member's words..

Question 50

Evaluative listeners do not understand why they accept or reject another member's ideas and suggestions..

Question 51

Stephen Covey,author of The Seven Habits of Highly Effective People,defines a positive,enduring habit as a practice requiring knowledge,skills,and desire..

Question 52

Recognizing that a group member is trying to influence or persuade-rather than merely inform-is the first step in improving your evaluative listening..

Question 53

When you find new words to express the same meaning,you are paraphrasing for accuracy..

Question 54

Effective listeners make themselves listen even when the topic and/or members' comments are boring..

Question 55

You can help your group collaborate and make effective decisions by regularly interrupting discussions to remind everyone that it's important to listen well..

Question 56

Effective leaders fake attention when listening to others as a way of showing that they are interested in what everyone says..

Question 57

Paraphrasing is a form of feedback-a listening check-that asks,"Am I right-is this what you mean?".

Question 58

When you match the emotions to the speaker's meaning,you are paraphrasing for depth..

Question 59

By not listening to interpret and respond appropriately to someone else's situation or feelings,you may overlook the most important part of a message..

Question 60

You can enhance listening comprehension by asking good questions during a discussion..

Question 61

Men are more likely to listen comprehensively and analytically..

Question 62

Persons from high context cultural backgrounds tend to listen more to the nonverbal behaviors of others than do persons from low context cultural backgrounds..

Question 63

One study concludes that international students see U.S.students as being more willing and patient listeners than students from African,Asian,South American,or European cultures..

Question 64

Self-centered listeners may be excellent comprehensive listeners..

Question 65

Ralph Nichols notes that the volume of notes taken increases their value to the note taker..

Question 66

The Golden Listening Rule is "Speak unto others as you would have them speak to you.".

Question 67

If a member of your group is deaf,keep in mind that most people who are deaf are alike when it comes to communication..

Question 68

Good listeners adjust their note-taking system to a group's agenda or impose a note-taking pattern on a disorganized discussion..

Question 69

Distractions in the listening process are primarily environmental..

Question 70

In general,women are more likely to listen to the content of what is said,while men tend to focus on the relationships among speakers..

Question 71

Women are more likely to use empathic listening..

Question 72

The Myers-Briggs Type Indicator predicts that introverts will be better comprehensive listeners than extroverts..