Deck 4: Understanding Nonverbal Messages

Question 1

According to Mehrabian's research, the most significant source of emotional meaning in our communication is our _____.

A) voice
B) words
C) face
D) our posture

Answer 1

C

Question 2

Nonverbal communication may best be defined as _____.

A) communication that is spoken
B) communication other than written or spoken language
C) communication with another person
D) communication that does not involve silence

Answer 2

B

Question 3

With tears of sadness running down her face, Kelsey told her boyfriend he should go to the dinner without her because it was important for his business. This exemplifies which function of nonverbal behavior?

A) Repeating
B) Complementing
C) Substituting
D) Contradicting

Answer 3

D

Question 4

Kevin wanted his grandmother to know how much he appreciated the money she gave him for his birthday. He gave her a big hug, and said with enthusiasm, "Thanks Gram; I really can use this!" Kevin's voice and hug are examples of which function of nonverbal behavior?

A) Repeat
B) Complement
C) Substitute
D) Regulate

Question 5

Stephanie was surprised when Danielle asked a total stranger for directions. Stephanie's mother had always told her never to talk to strangers and now Stephanie is wondering what else she doesn't know about Danielle. This scenario demonstrates the _____ theory.

A) expectancy violations
B) emotional expression
C) perception checking
D) subconscious

Question 6

Which of the following statements accurately describes the use of nonverbal communication in relationships?

A) Nonverbal communication becomes less important the longer a couple is together.
B) People are more likely to express dislike using verbal cues than nonverbal cues.
C) Nonverbal cues often signal changes in the level of satisfaction with a relationship.
D) As intimacy increases, the use of nonverbal cues decreases.

Question 7

When Keri wanted Ben to stop talking, she averted her eyes and turned her back. The function of this behavior was to _____.

A) display emotion
B) regulate interaction
C) adapt
D) Illustrate

Question 8

Which of the following is an example of an artifact?

A) Money
B) Jewelry
C) Education
D) Friends

Question 9

As Libby entered the library, her friend saw her and raised her finger perpendicular to her lips to indicate to Libby that she needed to remain quiet. What function was this behavior serving?

A) Reinforcing
B) Complementing
C) Substituting
D) Contradicting

Question 10

Displays of culture such as clothing, jewelry, and makeup, are called _____.

A) artifacts
B) gestures
C) illustrators
D) vocalics

Question 11

The expectancy violations theory was developed by which researcher(s)?

A) Ekman ad Friesen
B) Hall
C) Mehrabain
D) Burgoon

Question 12

_____ communication tends to have a continuous flow.

A) Verbal
B) Nonverbal
C) Parallel
D) Linear

Question 13

The reason we say that nonverbal communication is more believable than verbal communication is that _____.

A) verbal communication is a conscious activity, much of our nonverbal is not
B) nonverbal communication is mostly under our conscious control
C) verbal communication is more ambiguous than nonverbal communication
D) nonverbal communication is less obvious than verbal communication

Question 14

During a recent conversation, Alexis observed Patricia making a nonverbal gesture that she could not interpret. Later that day, she asked Roberta, who had been a part of the conversation, to help her to understand the gesture. Which strategy was Alexis using to get the information?

A) The expectancy violation model
B) Accenting
C) Immediacy
D) Perception-checking

Question 15

Which of the following did William Chaplin find to be an aspect of the most positive type of handshake?

A) Partial (as in only part of the hands touching)
B) Brief
C) Weak
D) Vigorous

Question 16

The librarian whispered to the students that only talking quietly was allowed. By whispering her message to emphasize her point, the librarian was using a nonverbal cue to ___ her message.

A) repeat
B) accent
C) substitute
D) regulate

Question 17

During her lecture, the professor told the class there would be four major points covered on the test. She counted these points on her fingers for the class to see as she discussed what would be covered. The professor's actions are an example of _____.

A) substituting
B) complementing
C) regulating
D) repeating

Question 18

Kinesics is a general term for ???_____.

A) human movement, gestures, and the use of space
B) gestures, the use of space, and posture
C) human movement, gestures, and posture
D) gestures, posture, and adaptors

Question 19

The statement, "Nonverbal communication is nonlinguistic" means that _____.

A) nonverbal messages flow from one situation to the next, unlike verbal messages
B) nonverbal messages vary widely across cultural groups
C) nonverbal messages may be interpreted in a variety of ways
D) nonverbal messages do not conform to the patterns of a language

Question 20

According to Mehrabian, nonverbal communication conveys _____ of the emotional meaning of our messages.

A) 55%
B) 38%
C) 93%
D) 14%

Question 21

Leah moves closer to George and begins to converse with him from about two feet away. At this distance, in which of George's spatial zones is Leah?

A) Intimate
B) Personal
C) Social
D) Public

Question 22

The study of touch is called _____.

A) proxemics
B) artifact
C) haptics
D) kinesics

Question 23

While our bodies reveal how much emotion a person is feeling, their face tends to express _____.

A) why they are emotional
B) what emotions they are avoiding
C) which kind of emotion they are feeling
D) who caused them to feel emotional

Question 24

While on a trip to the Mediterranean, Carl notes that men tend to stand very close to each other-actually touching-when talking to one another on the street. This closeness would tend to invade which of the following for Carl?

A) Intimate space
B) Personal space
C) Social space
D) Public space

Question 25

When Allen entered the classroom, he saw that he had a few minutes to spare, so he set his bag down on his favorite seat and went to the foyer to get a soft drink. Allen was using his bag as a(n) _____.

A) initializer
B) affect display
C) territorial marker
D) status symbol

Question 26

Benito enters a coffeehouse and places his book, his laptop and his coffee in an arrangement around the table where he plans to work on this paper for his intercultural communication class. These items are being used to serve as which of the following?

A) Territorial markers
B) Emblems
C) Illustrators
D) Repeaters

Question 27

_____ is the study of how close or far away from people and objects we position ourselves.

A) Haptics
B) Kinesics
C) Vocalics
D) Proxemics

Question 28

Kinesics is demonstrated through a person's _____.

A) use of space
B) voice
C) use of time
D) body

Question 29

Communicating your thoughts and emotions with your voice (aside from the words that you use) is referred to as _____.

A) paralanguage
B) gesturing
C) kinesics
D) affect displays

Question 30

Janet discussed her performance review with her new supervisor, Mrs. Abrams. As they were talking, Janet sat in a chair about eight feet away from her supervisor, who was behind her desk. Which spatial zone was Janet using?

A) Intimate space
B) Personal space
C) Social space
D) Public space

Question 31

The 4-12 foot distance between ourselves and others is known as _____ space.

A) intimate
B) personal
C) social
D) public

Question 32

_____ is another term for paralanguage.

A) Haptics
B) Vocalics
C) Kinesics
D) Illustrator

Question 33

Which of the following is NOT one of the six primary emotions of the human face identified by Ekman and Friesen?

A) Grief
B) Surprise
C) Fear
D) Disgust

Question 34

In terms of nonverbal communication and culture, what warning do the authors of the text continue to repeat?

A) Watch and learn.
B) Don't assume.
C) Think quickly.
D) Listen and repeat.

Question 35

Since Eric is on a stage well away from his audience during his presentation, the space between him and the audience is _____.

A) intimate
B) personal to invitation
C) social
D) public

Question 36

Akansha is having a bad day. She is walking around with her shoulders slumped and doesn't hold her head up. Which of the following is Akansha demonstrating?

A) Kinesics
B) Chronemics
C) Proxemics
D) Haptics

Question 37

As her student places his hand on her shoulder, Professor Wilson feels that the touch is inappropriate and violates her _____.

A) readiness for friendship
B) touch ethic
C) territorial marker
D) public space

Question 38

It has been found that Americans, in particular, make all types of judgments about others based on that person's _____.
a.
smile
b.
wealth
c.
eyes
d.
religion
Answer c

Question 39

Our personal guidelines and standards for appropriate touch are called our _____.

A) haptic guidelines
B) back channel cues
C) territory
D) touch ethic

Question 40

When Billie uses a couple of "ums" to signal that she has something to say in the conversations, she is using those sounds as _____.

A) adaptors
B) regulators
C) dominators
D) territorial markers

Question 41

Sharon pointed to the Student Union as she was explaining to Tim where it was. Sharon was pointing to regulate the conversation.

Question 42

Which dimension of Mehrabian's framework for interpreting nonverbal cues focuses on cues that indicate status, position, and importance?

A) Immediacy
B) Dominance
C) Arousal
D) Reverence

Question 43

According to research by Albert Mehrabian, most of our emotional information is communicated with our listening skills.

Question 44

Nonverbal behaviors usually are discrete, with a definite beginning and end.

Question 45

Kinesics is a general term for human movements and gestures but not posture.

Question 46

Using one's voice to add intensity to a particular word is an example of using a nonverbal accent cue.

Question 47

Talia's shirt says "recycle it" on the back and reminds everyone of her stance on the environment. Her shirt is an example of an artifact.

Question 48

Nonverbal cues that complement are those that take the place of a verbal message.

Question 49

Albert Mehrabian's research shows that your face tends to reveal as much as 55% of the emotion you are feeling.

Question 50

Kinesics includes the effect of time on the body.

Question 51

Verbal communication is more believable than nonverbal communication.

Question 52

Perception checking is a tool that can help us interpret other people's behavior more correctly.

Question 53

To people in the deaf culture, sign language is the type of nonverbal communication through which they can communicate.

Question 54

A tattoo would be an example of an artifact.

Question 55

Nonverbal cues of _____ communicate feelings of interest and excitement.

A) arousal
B) affect displays
C) dominators
D) proxemics

Question 56

Ekman and Friesen are sometimes referred to as the "great classifiers" of listening behavior.

Question 57

Nonverbal communication is continuous.

Question 58

Appearance is one of the seven nonverbal communication codes.

Question 59

Nonverbal behavior that communicates liking and engenders feelings of pleasure demonstrates _____.

A) territorial marker
B) immediacy
C) emblems
D) affect displays

Question 60

Unlike verbal communication, nonverbal communication is not governed by rules.

Question 61

What is involved in the study of haptics?

Question 62

Explain and give examples of the three dimensions that Mehrabian found we use to accurately interpret nonverbal behaviors.

Question 63

Explain how humans convey territoriality and their use of territorial markers.

Question 64

Territorial markers are sometimes used to show where our own space ends and another's begins.

Question 65

Explain why nonverbal messages are more believable than verbal.

Question 66

Describe at least three of the six functions of nonverbal messages.

Question 67

Differentiate between intimate and personal space.

Question 68

Explain the concept of touch ethic.

Question 69

Your book explains four reasons why studying nonverbal communication is important. What are they?

Question 70

According to Mehrabian, dominance cues indicate status, position, and importance.

Question 71

The study of how people use space and objects to communicate ownership is called kinesics.

Question 72

Mutual eye contact, smiling, and leaning forward are all examples of immediacy behaviors.

Question 73

Explain what your book means by the "nonlinguistic" nature of nonverbal communication.

Question 74

Explain the expectancy violations theory.

Question 75

"Positive silence" occurs when you don't have anything nice to say.

Question 76

Saying "ah....um" is a way to _____ a conversation.

Question 77

Mehrabian's model of nonverbal behavior includes the areas of immediacy, attraction, and inclusion.

Question 78

Explain two ways the physical environment is important to the study of nonverbal behavior.

Question 79

The study by Lamberg and Muratori showed that texting while walking does not affect how straight a person walks.

Question 80

Our nonverbal behavior is altered by the physical environments in which we find ourselves.