Deck 17: Citation and Documentation Formats

Question 1

The proposal section of a proposal should include just enough details to persuade the reader that the plan can work for his or her organization.

Answer 1

True

Question 2

Even if an advertisement doesn't request one, include a persuasive cover letter with your résumé.

Answer 2

True

Question 3

Informative reports present data without analysis or recommendations.

Answer 3

True

Question 4

If you are worried about plagiarizing from your source, you can avoid the problem if you retain the grammatical structure of the original but replace words with synonyms.

Question 5

Business reports have one common purpose: to answer questions
and to solve problems.

Question 6

Pie, or circle, charts enable readers to see a whole and the proportion of its components, or wedges.

Question 7

A proposal prepared in response to a request for proposal (RFP) is an unsolicited proposal.

Question 8

Workers are advised to use meetings as golden opportunities to demonstrate their leadership, communication, and problem-solving skills.

Question 9

Most constructive criticism is better delivered in person rather than in e-mail messages or memos.

Question 10

Because competition is so stiff today, you cannot get by with a generic, all-purpose résumé and should, therefore, prepare a customized résumé for every position you want.

Question 11

If you discuss your resignation in person with your supervisor, following up with a formal resignation letter is unnecessary.

Question 12

Good headings are helpful to both the report reader and the writer.

Question 13

You can eliminate all stage fright if you are thoroughly prepared and well rehearsed.

Question 14

The first step in preparing a report is to begin writing immediately so that you can quickly capture your best ideas.

Question 15

Probably the best way to find a job online is at a company's own Web site.

Question 16

The most important step in preparing for an oral presentation is deciding what you're going to wear.

Question 17

A presentation conclusion has one purpose: to summarize your key points.

Question 18

Because today's technologies provide many alternate communication channels, face-to-face communication is no longer important in business and professional transactions. 9. T F

Question 19

Even if you have submitted a résumé and cover letter, some organizations will require you to complete a job application form.

Question 20

To respond effectively to behavioral questions, use the storytelling technique to relate a success story about an educational or work situation or task that is relatively current.

Question 21

Because they create dynamic, colorful presentations, the visual aids that are the business standard for presenting, defending, and selling ideas are

A) overhead transparencies.
B) flipcharts.
C) multimedia slides.
D) handouts.

Question 22

Which of the following uses the best writing style for an informal report?

A) James, Deloitte, and Wilts, Inc., after extensive review of references and credentials of contractors, has elected to contract with Peck Builders for the new office complex.
B) We are pleased to announce the selection of Peck Builders as general contractor for our new office complex.
C) After conducting an exhaustive search of building design elements and cost-efficiency data, the company has verified the qualifications of Peck Builders.
D) The findings demonstrate the imperative of selecting a fully qualified and bonded contractor for the new building project of James, Deloitte, and Wilts, Inc.; that contractor is Peck Builders.

Question 23

You should explain your qualifications in the body of your cover letter. Which of these is the best statement to use?

A) I am a qualified and fully licensed pediatric nurse.
B) Recent seminars in dysfunctional family dynamics have provided me the skills to interact effectively with families served by this position.
C) You need a licensed, registered nurse, and I meet those qualifications.
D) Having graduated summa cum laude from Southwest College, I am well-prepared and eager to apply my knowledge in nursing.

Question 24

Roxanne must give a presentation to her company's board of directors. Which of these is the best advice to give her?

A) Read the introduction to make sure you don't omit anything.
B) To show that you're human, apologize to the audience if you stumble or forget something.
C) Pause as you transition from one point to another.
D) Stay behind the lectern for a more professional appearance.

Question 25

Which of the following statements about using cell phones for business is most accurate?

A) Because cell phones can be so annoying to others, do not use them for business purposes.
B) Leave your cell phone on at all times during the workday so that you don't miss important business-related calls.
C) Choose a unique and creative ring style, such as your college fight song, to rapidly distinguish calls to your cell phone.
D) Don't try to multitask while on a cell phone because doing so is rude and possibly dangerous.

Question 26

Which of the following is the best advice for leading an effective meeting?

A) Don't start the meeting until all those invited have arrived.
B) To foster creative thinking, allow team participants to deviate from the agenda.
C) Cover ground rules at the beginning of the meeting.
D) An effective team leader should do all of the above.

Question 27

Which of these is the best tip to follow when preparing a customized résumé?

A) Include your work e-mail address in the heading to make sure you don't miss any messages from potential employers.
B) Include personal data such as marital status and health to give potential employers a more complete picture.
C) Make sure that your résumé is never longer than one page.
D) Include a summary of qualifications at the top of your résumé to make it easier to read and to ensure that your most impressive qualifications are not overlooked by a recruiter.

Question 28

What is the first step in preparing to write a formal report?

A) Analyze your audience.
B) Research primary and secondary data.
C) Define the purpose of the project.
D) Decide how many pages the report will be.

Question 29

Information found on blogs, wikis, or social network sites is an example of

A) primary research.
B) secondary research.
C) traditional research.
D) unacceptable research.

Question 30

Which of the following tips for sending your résumé via e-mail is most accurate?

A) Employers prefer embedded résumés because they are immediately searchable.
B) Most employers prefer résumés as file attachments to e-mail.
C) Electronic résumés should be formatted in the same way as traditional print-based résumés.
D) Résumés embedded in e-mail messages do not require cover letters.

Question 31

Which of the following situations might require a progress report?

A) The work of a committee preparing for an open house when a new wing of a hospital is completed
B) The reporting of monthly sales figures for all divisions
C) An announcement of a company's plan to provide on-site child care
D) A one-page summary of a long article in The Wall Street Journal

Question 32

Which of the following is not a goal to accomplish during the introduction of an oral presentation?

A) Capture your listeners' attention and get them involved.
B) Preview your main points.
C) Cite your research sources.
D) Introduce yourself and establish your credibility.

Question 33

If you decide to include a timetable for project completion in your informal proposal, in which section would you most likely put it?

A) Staffing
B) Authorization
C) Budget
D) Proposal

Question 34

If an interviewer says, Why do you want to work for us? you should

A) briefly summarize current employment problems that require you to change employers.
B) show what you know about the interviewer's company and demonstrate how your goals match its point of view.
C) explain that as a recent graduate you want to work for any company that needs a person with your skills and background.
D) simply tell the truth about your reasons for seeking this job; for example, you are unemployed, you need more pay or better benefits, or you just graduated.

Question 35

Which of the following statements about using visual aids in oral presentations is most accurate?

A) Handouts should always be distributed at the beginning of a presentation.
B) An oral presentation that incorporates visual aids is more likely to be understood and retained than one lacking visual enhancement.
C) To engage your audience, keep the lights in the room as low as possible so that your PowerPoint slides will be easier to see.
D) All of these statements are accurate.

Question 36

The ultimate goal of a written business report is to

A) establish your place within the organization's hierarchy.
B) get your ideas across to your readers.
C) comply with government regulations.
D) demonstrate your proficiency as a technical communicator.

Question 37

Having submitted several job applications, Thomas is an active job seeker. Which of the following is the best advice for Thomas?

A) Inform your children or roommates that they must answer the phone promptly to avoid missing any job calls.
B) Stop using voice mail to screen calls because employers are likely to find voice mail unprofessional.
C) If you put your cell phone number on your application, answer the cell phone only if your location is appropriate.
D) If you use an answering machine, have someone with a clear, professional speaking voice record your outgoing message.

Question 38

Chad has studied the effects of wellness programs on employee health and morale. He must present his findings to his supervisor, who is opposed to wellness programs. How should he organize the report?

A) Problem, facts, discussion, recommendation
B) Recommendation, facts, discussion
C) Purpose, findings, summary
D) Solution, findings, analysis, conclusion

Question 39

Which of the following statements about interview posture is most accurate?

A) Sit erect, leaning forward slightly to show interest and confidence.
B) Change positions often and gesture very frequently to convey high energy.
C) Lean forward and rest your arms on the desk or table before you to indicate control.
D) Relax back into your chair, slouching slightly, to demonstrate self-assurance.

Question 40

Which of the following statements about the changing nature of jobs in today's workplace is most accurate?

A) Following the downsizing in recent years, companies are now employing more people in permanent positions.
B) Work is typically outsourced to a group from or subsidiary of the same company.
C) Jobs are becoming more flexible and less permanent.
D) Companies prefer to hire employees for jobs with narrow descriptions.

Question 41

What is a functional résumé and how is it advantageous to recent college graduates?

Question 42

Describe one effective technique for gaining audience rapport in a presentation.

Question 43

Distorting facts on a résumé is unethical; lying is illegal. Describe one unethical or illegal practice in preparing a résumé.

Question 44

Define success story as it is used in an interview and provide an example of a success story.

Question 45

Name two advantages of properly documenting your research data.

Question 46

List and describe two types of employment/placement interviews.

Question 47

List and briefly describe two types of informal reports.

Question 48

List two etiquette tips for being an effective participant in professional meetings.

Question 49

List two tips for courteous and responsible use of cell phones in the workplace.