Question 1

You should explain your qualifications in the body of your cover letter. Which of these is the best statement to use?

Accepted Answer

A)  I am a qualified and fully licensed pediatric nurse. 
B)  Recent seminars in dysfunctional family dynamics have provided me the skills to interact effectively with families served by this position. 
C)  You need a licensed, registered nurse, and I meet those qualifications. 
D)  Having graduated summa cum laude from Southwest College, I am well-prepared and eager to apply my knowledge in nursing. 
A)  I am a qualified and fully licensed pediatric nurse. 
B)  Recent seminars in dysfunctional family dynamics have provided me the skills to interact effectively with families served by this position. 
C)  You need a licensed, registered nurse, and I meet those qualifications. 
D)  Having graduated summa cum laude from Southwest College, I am well-prepared and eager to apply my knowledge in nursing. B

Question 2

You can eliminate all stage fright if you are thoroughly prepared and well rehearsed.

Accepted Answer

A) True 
 B)False  False

Question 3

Business reports have one common purpose: to answer questions
and to solve problems.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following statements about using cell phones for business is most accurate?

Accepted Answer

A)  Because cell phones can be so annoying to others, do not use them for business purposes. 
B)  Leave your cell phone on at all times during the workday so that you don't miss important business-related calls. 
C)  Choose a unique and creative ring style, such as your college fight song, to rapidly distinguish calls to your cell phone. 
D)  Don't try to multitask while on a cell phone because doing so is rude and possibly dangerous. 
A)  Because cell phones can be so annoying to others, do not use them for business purposes. 
B)  Leave your cell phone on at all times during the workday so that you don't miss important business-related calls. 
C)  Choose a unique and creative ring style, such as your college fight song, to rapidly distinguish calls to your cell phone. 
D)  Don't try to multitask while on a cell phone because doing so is rude and possibly dangerous.

Question 5

To respond effectively to behavioral questions, use the storytelling technique to relate a success story about an educational or work situation or task that is relatively current.

Accepted Answer

A) True 
 B)False

Question 6

Roxanne must give a presentation to her company's board of directors. Which of these is the best advice to give her?

Accepted Answer

A)  Read the introduction to make sure you don't omit anything. 
B)  To show that you're human, apologize to the audience if you stumble or forget something. 
C)  Pause as you transition from one point to another. 
D)  Stay behind the lectern for a more professional appearance. 
A)  Read the introduction to make sure you don't omit anything. 
B)  To show that you're human, apologize to the audience if you stumble or forget something. 
C)  Pause as you transition from one point to another. 
D)  Stay behind the lectern for a more professional appearance.

Question 7

Because competition is so stiff today, you cannot get by with a generic, all-purpose résumé and should, therefore, prepare a customized résumé for every position you want.

Accepted Answer

A) True 
 B)False

Question 8

Distorting facts on a résumé is unethical; lying is illegal. Describe one unethical or illegal practice in preparing a résumé.

Accepted Answer

Students should describe one of these un

Question 9

A presentation conclusion has one purpose: to summarize your key points.

Accepted Answer

A) True 
 B)False

Question 10

List and describe two types of employment/placement interviews.

Accepted Answer

Students should list and describe two of

Question 11

The ultimate goal of a written business report is to

Accepted Answer

A)  establish your place within the organization's hierarchy. 
B)  get your ideas across to your readers. 
C)  comply with government regulations. 
D)  demonstrate your proficiency as a technical communicator. 
A)  establish your place within the organization's hierarchy. 
B)  get your ideas across to your readers. 
C)  comply with government regulations. 
D)  demonstrate your proficiency as a technical communicator.

Question 12

Describe one effective technique for gaining audience rapport in a presentation.

Accepted Answer

Students should describe one of these ra

Question 13

Even if an advertisement doesn't request one, include a persuasive cover letter with your résumé.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is the best advice for leading an effective meeting?

Accepted Answer

A)  Don't start the meeting until all those invited have arrived. 
B)  To foster creative thinking, allow team participants to deviate from the agenda. 
C)  Cover ground rules at the beginning of the meeting. 
D)  An effective team leader should do all of the above. 
A)  Don't start the meeting until all those invited have arrived. 
B)  To foster creative thinking, allow team participants to deviate from the agenda. 
C)  Cover ground rules at the beginning of the meeting. 
D)  An effective team leader should do all of the above.

Question 15

A proposal prepared in response to a request for proposal (RFP) is an unsolicited proposal.

Accepted Answer

A) True 
 B)False

Question 16

Having submitted several job applications, Thomas is an active job seeker. Which of the following is the best advice for Thomas?

Accepted Answer

A)  Inform your children or roommates that they must answer the phone promptly to avoid missing any job calls. 
B)  Stop using voice mail to screen calls because employers are likely to find voice mail unprofessional. 
C)  If you put your cell phone number on your application, answer the cell phone only if your location is appropriate. 
D)  If you use an answering machine, have someone with a clear, professional speaking voice record your outgoing message. 
A)  Inform your children or roommates that they must answer the phone promptly to avoid missing any job calls. 
B)  Stop using voice mail to screen calls because employers are likely to find voice mail unprofessional. 
C)  If you put your cell phone number on your application, answer the cell phone only if your location is appropriate. 
D)  If you use an answering machine, have someone with a clear, professional speaking voice record your outgoing message.

Question 17

Informative reports present data without analysis or recommendations.

Accepted Answer

A) True 
 B)False

Question 18

If you discuss your resignation in person with your supervisor, following up with a formal resignation letter is unnecessary.

Accepted Answer

A) True 
 B)False

Question 19

The first step in preparing a report is to begin writing immediately so that you can quickly capture your best ideas.

Accepted Answer

A) True 
 B)False

Question 20

If you are worried about plagiarizing from your source, you can avoid the problem if you retain the grammatical structure of the original but replace words with synonyms.

Accepted Answer

A) True 
 B)False

You should explain your qualifications in the body of your cover letter. Which of these is the best statement to use?

You can eliminate all stage fright if you are thoroughly prepared and well rehearsed.

Business reports have one common purpose: to answer questions and to solve problems.

Which of the following statements about using cell phones for business is most accurate?

To respond effectively to behavioral questions, use the storytelling technique to relate a success story about an educational or work situation or task that is relatively current.

Roxanne must give a presentation to her company's board of directors. Which of these is the best advice to give her?

Because competition is so stiff today, you cannot get by with a generic, all-purpose résumé and should, therefore, prepare a customized résumé for every position you want.

Distorting facts on a résumé is unethical; lying is illegal. Describe one unethical or illegal practice in preparing a résumé.

A presentation conclusion has one purpose: to summarize your key points.

List and describe two types of employment/placement interviews.

The ultimate goal of a written business report is to

Describe one effective technique for gaining audience rapport in a presentation.

Even if an advertisement doesn't request one, include a persuasive cover letter with your résumé.

Which of the following is the best advice for leading an effective meeting?

A proposal prepared in response to a request for proposal (RFP) is an unsolicited proposal.

Having submitted several job applications, Thomas is an active job seeker. Which of the following is the best advice for Thomas?

Informative reports present data without analysis or recommendations.

If you discuss your resignation in person with your supervisor, following up with a formal resignation letter is unnecessary.

The first step in preparing a report is to begin writing immediately so that you can quickly capture your best ideas.

If you are worried about plagiarizing from your source, you can avoid the problem if you retain the grammatical structure of the original but replace words with synonyms.

Communication Skills As Career Filters

Planning Business Messages

Composing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Filters

Exam 17: Citation and Documentation Formats

You should explain your qualifications in the body of your cover letter. Which of these is the best statement to use?

You can eliminate all stage fright if you are thoroughly prepared and well rehearsed.

Business reports have one common purpose: to answer questions and to solve problems.

Which of the following statements about using cell phones for business is most accurate?

To respond effectively to behavioral questions, use the storytelling technique to relate a success story about an educational or work situation or task that is relatively current.

Roxanne must give a presentation to her company's board of directors. Which of these is the best advice to give her?

Because competition is so stiff today, you cannot get by with a generic, all-purpose résumé and should, therefore, prepare a customized résumé for every position you want.

Distorting facts on a résumé is unethical; lying is illegal. Describe one unethical or illegal practice in preparing a résumé.

A presentation conclusion has one purpose: to summarize your key points.

List and describe two types of employment/placement interviews.

The ultimate goal of a written business report is to

Describe one effective technique for gaining audience rapport in a presentation.

Even if an advertisement doesn't request one, include a persuasive cover letter with your résumé.

Which of the following is the best advice for leading an effective meeting?

A proposal prepared in response to a request for proposal (RFP) is an unsolicited proposal.

Having submitted several job applications, Thomas is an active job seeker. Which of the following is the best advice for Thomas?

Informative reports present data without analysis or recommendations.

If you discuss your resignation in person with your supervisor, following up with a formal resignation letter is unnecessary.

The first step in preparing a report is to begin writing immediately so that you can quickly capture your best ideas.

If you are worried about plagiarizing from your source, you can avoid the problem if you retain the grammatical structure of the original but replace words with synonyms.

Communication Skills As Career Filters

Planning Business Messages

Composing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Filters