Deck 3: Section 3: Organizational Environments and Cultures

Question 1

The two kinds of external organizational environments are the general environment that affects all organizations and the specific environment that is unique to each company.

Answer 1

True

Question 2

External environments are the forces and events outside a company that have the potential to influence or affect it.

Answer 2

True

Question 3

__________is/are a primary source of organizational culture.

A) The company's founder
B) The organization's competitive strategy
C) The industry in which the organization operates
D) Employees
E) Customers

Answer 3

The company's founder

Question 4

Managers can use behavioral addition and behavioral substitution to:

A) create benchmarks
B) assess the threats and opportunities in the internal environment
C) develop new products
D) locate new markets for existing products
E) modify corporate culture

Question 5

In terms of environmental complexity, ____________environments have few environmental factors, whereas___________ environments have many environmental factors.

A) non-competitive; competitive
B) simple; complex
C) stable; dynamic
D) scarce; abundant
E) market-oriented; product-oriented

Question 6

Which of the following is a characteristic of successful organizational cultures?

A) adaptability
B) consistency
C) involvement
D) a clear vision
E) all of these

Question 7

_____________involves deciding who your competitors are, anticipating competitors' moves, and determining competitors' strengths and weaknesses.

A) Competitive mapping
B) A market audit
C) A SWOT analysis
D) A proactive strategy
E) A competitive analysis

Question 8

A key factor influencing the relationship between companies and their suppliers is:

A) how dependent they are on each other
B) how much they know about each other
C) how compatible their organizational cultures are
D) the type of product being manufactured
E) all of these

Question 9

The_______ is the set of key values, beliefs, and attitudes shared by organizational members.

A) industry code of ethics
B) internal environment
C) organizational culture
D) organizational strategy
E) organizational vision

Question 10

Which of the following is a component of Volkswagen's specific environment and will directly influence how it does business?

A) Renault, a French car maker
B) laws concerning air bags
C) inflation
D) gasoline prices
E) the fact consumers are buying fewer SUVs

Question 11

The first step managers use to make sense of their changing environments is:

A) environmental scanning
B) perceptual re-engagement
C) modifying budgets
D) downsizing
E) benchmarking

Question 12

____________is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.

A) Consumer confidence forecasts
B) Competitive analysis
C) Reactive customer monitoring
D) Proactive customer monitoring
E) Continuous data mining